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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,589 Topics
  • 13,540 Replies
5589 Topics
Steve M105
Steve M105
posted in Product Questions
Org Chart loses gSheet link

When I set up an org chart linked to a gSheet after some days/weeks the link to the data breaks and I can't update. Essentially having to re-link and reformat the org chart. I have checked that the gSheet was not renamed or otherwise removed the org chart just loses the link.

21
Sylvia X
2 years ago
Tony D102
Tony D102
asked in Product Questions
Double-click Doesn't Create Text under Shape in Lucidchart

When I first started my diagram I could double-click on a shape to add text to it.  Something happened where now if I double-click on a shape it lets me edit the shape instead of adding text.  How do I get it back to the mode where it will let me add text?

172
Tony D102
2 years ago
Gretchen C
Gretchen C
posted in Product Questions
Changes made in Jira getting removed

We recently installed the Jira Lucidspark integration and used it for PI Planning.  Now I've had a couple of users notice that updates they made to issues through Jira are getting removed.  I'm wondering if perhaps the issue version that is on the Luicdspark board is overwriting the latest changes made thru Jira.  I know the change made it Jira should sync to the board but wondering if the opposite is happening.  Pure speculation but had not seen this issue before integrating.  Has anyone else seen something similar?

34
Gretchen C
2 years ago
Lindsay E
Lindsay E
asked in Product Questions
Student Lucidchart account

hi im a student at univeristy of portsmouth. I'm unable to complete my design because im using the free account. is it possible for me to switch to a student account

276
Coumba D
2 years ago
AGUERA J
AGUERA J
posted in Product Questions
Prix d'un abonnement annuel (ou mensuel) de base à Lucidchart

Quel est le prix TTC en euros d'un abonnement mensuel ou annuel à la formule de base de Lucidchart merci

21
Coumba D
2 years ago
AZ30
AZ30
posted in Product Questions
Where do I find spreadsheets to create a dashboard of a project's progress?

Is there a way to get a few spreadsheet samples such as the one used in this tutorial?   https://www.youtube.com/watch?v=7qFhoy8bLBc      Thank you!

101
Leianne C
2 years ago
Steve R102
Steve R102
posted in Product Questions
Regardless of the shape selected for the canvas Lucidchart places a house shape.

Regardless of the shape selected for the canvas Lucidchart places a house shape. This happens across multiple users and computers and even in incognito mode.

01
Steve R102
2 years ago
LukasDambrowski
LukasDambrowski
posted in Product Questions
Possibilities to display Status within the document?

Is there any possibility to display the current document-status in the actual document? For displaying the creator last modifier and modification date we figured out that there are automatic fields which can be inserted into the document. It would be very helpful if there was an auto-field for the Status as well so we can display it when the document is being printed or exported as a PDF.   Best regards   Lukas 

103
Phillip W
2 years ago
Jérémy C
Jérémy C
posted in Product Questions
Infinite horizontal lines

How can we add infinite lines?We have like 20 horizontal lines we need to have for a system event design and we are struggling to increase the size of those lines.Any tips or features we're missing?

03
Coumba D
2 years ago
Murat
Murat
asked in Product Questions
When I open the diagram it is blank.

When I enter the portal I can see the old diagram in preview but when I open it it is blank.

91
Micah
2 years ago
Justin M101
Justin M101
asked in Product Questions
Select and Move Objects independently of Swim Lanes

As someone iteratively building a flowchart using Swim Lanes and Objects in Lucidchart (which is generally a great piece of software BTW)...   ...I need to be able to easily move multiple Objects (mostly representing steps transitions and decisions) that are located in multiple Swim Lanes independently of the Swim Lanes... ...so I can quickly refactor a complex flowchart mostly by moving sections of it apart so I can insert additional steps transitions decisions etc. My usual approach to flow-charting (often in a workshop setting) is to slam basic steps decisions and paths between them into high-level Swim Lanes as quickly as necessary to get the "sketch" to an end-point (i.e. where the process I'm diagramming finishes or triggers a new discrete process). Afterwards I go back and add in the subtleties of the process (joins additional steps and so on) which usually involves enlarging the canvas adding Swim Lanes and importantly grabbing large portions of the flowchart and separatin

1653
Micah
2 years ago
Robert P101
Robert P101
posted in Product Questions
import a visio stencils file with a vsdx extension

Can't import a visio stencils file with a vsdx extension

111
Phillip W
2 years ago
J N
J N
asked in Product Questions
Move a single swim lane and its contents

How do I move a single swim lane and have all the contents move with it? I'm starting with a Lucidchart swimlane template. The magnetize icon is activated.  I can't see the 4-prong arrow when I hover over the swim lane header or border. I can only move the entire pool and all the pool's contents. 

1095
Micah
2 years ago
Marshall L101
Marshall L101
asked in Product Questions
text alignment isn't working as expected

Previously I was able to align text to the lower left corner of its container with no problems. Recently I noticed that no matter what I do (native text object or another shape that can contain text) there's always a margin on the left side. I can't get it to be flush with the bottom corner. I double checked the alignment and padding options.

1278
Micah
2 years ago
Dany B
Dany B
posted in Product Questions
Making a component invisible in a to-be layer

I am creating an as-is to-be diagram and have a scenario where a component on my diagram is present on the as-is but needs to disappear when I am showing the to-be. The examples in the documentation are scenarios where you add things in the to-be situation but I can't find any examples where something is no longer relevant in the to-be and hence would need to be invisible.

91
Phillip W
2 years ago
Daniel F102
Daniel F102
posted in Product Questions
Change account from private to corporate...

HI! I have a private account that I have paid with my card and then filed a request at the company. Now my new employer wants to handle the licenses centrally. Is there an easy way to change my ID to the new email of my company? I do not want to loose all the figures I have created using my private account.

01
Phillip W
2 years ago
Liou L
Liou L
posted in Product Questions
Draw DevOps circular diagram

How to draw DevOps circular diagram? Two circles join together.

31
Coumba D
2 years ago
L M
L M
posted in Product Questions
Lena

How do I fix this problem! I created my flowcharts and am now unable to edit because it automatically scrolls and disappears to the left. When I move it to view and I move the censor it scrolls to the left. My scroll bar returns to the right and stays there causing me to lose view of my chart. Please help.

01
Leianne C
2 years ago
Lucily V
Lucily V
posted in Product Questions
Toggling Multiple Layer

How to toggle with multiple layers it seems like it only work for 1 layer. I have created 3 layers that I would like to toggle as each layer has different process flow.  

12
Leianne C
2 years ago
博教 古
博教 古
posted in Product Questions
Remove sharer from shared folder

I want to know how to remove a sharer from a shared folder.

33
Phillip W
2 years ago
Ernie B
Ernie B
posted in Product Questions
How do I create a new template category?

I'm exploring a team purchase of LucidChart for quick preparation of drawings for patent applications. I would use past Visio drawings as templates. I want a category named "Patent Drawings" and perhaps either sub categories or additional categories for various projects. How do I create my own custom category for half a dozen templates. Thanks Ernie Beffel

64
Phillip W
2 years ago
Michael L101
Michael L101
posted in Product Questions
How to create sub-libraries?

I created a custom library.  Now I am trying to create sub-libraries within it to group the shapes.  How do you do that?

02
Michael L101
2 years ago
Steve P101
Steve P101
asked in Product Questions
Importing a Google Drawing

Is there any path to convert Google Drawings to Lucidchart as in something I could export to that Lucidchart would understand?  Not as an image but something that could still be edited as individual objects.  I suspect the answer is no.  Are there any plans to support importing Google Drawings?

853
Phillip W
2 years ago
Ron S101
Ron S101
posted in Product Questions
Multiple Panes showing different views of same org chart in smae LucidChart

Is there a way to render the same organization chart in separate tabs on the LucidChart with different layout filter etc. parameters.  I have a large org chart. I want a summary tab for the 5 major departments and then a separate tab expanding for each department and possibly each sub department. The summary tab will be locked and I will allow some flexibility in the settings on the other tabs. So in essence - same org data - just different views (still hierarchical views) of that data based on tabs. Regards and thanks for all your great support! Ron

165
Phillip W
2 years ago
Pallavi S
Pallavi S
posted in Product Questions
I am not able to find any of my documents after i logged in to my account

After logging in to my account it says I have no access to my documents. I cannot find any of my charts.

89
Phillip W
2 years ago
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