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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,742 Topics
  • 14,218 Replies
5742 Topics
Angela Y
Angela Y
posted in Product Questions
Copy to layer - formatting from original document isn't kept

Having an issue with copying to another layer: I've got a large diagram with many connector arrows between elements - did a lot of precise playing around to make sure they all show nicely. But when I copy the connector to a new layer it doesn't always keep that formatting from the original...why? Sometimes no problem other times a big problem and I can't seem to play with the connectors on the new layer to make them match.

40
Whittney C
2 years ago
Jake B101
Jake B101
asked in Product Questions
Lucidchart document locked for editing, view only

I'm using the free plan to evaluate the system for my team and the system has locked the first and only chart I've made as "View Only" saying that only the 3 most recent charts are editable. But I've only actually made this one chart. It looks like the system is counting all of the charts loaded while going through the various training courses as charts *I* created and counting them in the most recent limit. Can this be fixed or will I have to recreate my initial chart for it to be editable again? I have no problem with the limit for the free account it's just that counting the charts I used as part of the training courses is hindering my ability to review the product for my team. Thanks!

15770
Whittney C
2 years ago
santoshi.somanchi
santoshi.somanchi
posted in Product Questions
Formatting org charts

Hello We are having issues with formatting charts and need some help.

70
Whittney C
2 years ago
David G103
David G103
posted in Product Questions
Automating Connectors via data import

Been searching around and trying to see if there's any way to automatically manage the connections between imported CSV data so that the connections can be specified in a text file? Haven't found anything yet.

10
Whittney C
2 years ago
Lynze B
Lynze B
posted in Product Questions
Calling all Org Chart Experts!

Hi All - There are some basic things I want to do with my org chart (66 people) but am struggling to figure out how. First I want to be able to see the data set by departments. But I cannot figure out where to put the department information for the employees. That field is never available no matter what configuration I look at (Employee field are: Name Title Reporting to Total Reports Tier) Second is there a way to have 1 master org chart and then the ability to have other pages that link to the data on the master org chart? For example one page has 66 employees but another page would only show the VP levels. I am looking for a way to showcase the org chart by level / department / team (currently I have a Teams version not premium). Finally exporting an org chart this size is not visually pleasing. I have also embedded the file on our website but you have to scroll and scroll. Does anyone have a better way to do this? Thanks kindly!

240
Whittney C
2 years ago
Ami D
Ami D
posted in Product Questions
Start Listening to Engineers ! - Allow a Line to be a shape !

It is so frustrating using this for anything other than flowcharts !  Open up the option for a [ line ] to behave like a shape !  I want do draw a line - and copy it rotate it  scale it and it is not possible .  Trying to make a more complex shapes - using line connection - group together .. try to rotate it - see what happens !  All the lines are messed up .   

130
Whittney C
2 years ago
Chris G102
Chris G102
posted in Product Questions
Use Lucidchart flowchart in Pear Deck for interactive assessment

I would like to introduce flowcharts in a slideshow using Pear Deck. I have made a Lucidchart flowchart that has elements pulled out. I would like to have a Pear Deck slide that allows each kid to put the pieces together interactively so I can assess their understanding. Here is the template I made:https://lucid.app/lucidchart/50712e6d-73b8-49a4-b234-78ee65108bda/edit?viewport_loc=-146%2C9%2C2345%2C1209%2C0_0&invitationId=inv_4d443205-70a5-4b4b-af94-1f83ebfd7403#Anybody know how to accomplish this?

20
Phillip W
2 years ago
Lucas L
Lucas L
posted in Product Questions
Can Custom Shapes be treated as a single object without having to group them?

Hi there! I've created a number of custom shapes. One of them I'd like to be a condition node where we pass through a yes/no gate. I wanted to represent the yes/no connection points as green and red little nodes like this: It works great... for the most part. The one annoying thing is that the green and red tabs aren't grouped with the yellow box so in order to select the whole object I have to drag a selection window around the entire thing. Quite annoying when I'm working with tons of these. I know I can group these objects together but then it makes it a real pain to edit the text. I have to double-click the object to edit the group then double-click again to edit the text. Anyone have ideas for a good solution here? Cheers!

240
Leianne C
2 years ago
William W
William W
posted in Product Questions
Auto color lines from Decision diamonds

A popup suggestion offered to automatically set the color of arrows from decision diamonds. Unfortunately I hit "no." How do I enable that?

170
Karsten B
2 years ago
rpquinlan
rpquinlan
posted in Product Questions
Can't update my profile settings

I'm just trying to change my name from the generic one (that uses my login) to be my actual first and last name and get a very generic "Changes not saved.   Please resolve any errors and try again." message.  Seeing this in Edge and in Chrome.Changing my name in the "Profile Settings" is the only change I'm trying to make. If it matters we use SSO.

340
Whittney C
2 years ago
Peter M101
Peter M101
asked in Product Questions
Mindmapping: Deleting/Removing Objects/Shapes

I'm a newbie. I am trying to remove an object/shape from a mindmap. I cannot find any way to do it. In fact if I try to move it the whole map moves. I've looked the help center. No luck!

4710
Phillip W
2 years ago
Warissara W
Warissara W
posted in Product Questions
Cannot upload font

The font I uploaded and used frequently disappears. When I try to upload it again there is an error saying "Font Upload Failed". Even if I try to upload other fonts the same issue still occurs.

360
Coumba D
2 years ago
Jeff G102
Jeff G102
asked in Product Questions
How to resize the iOS and Android Shapes

When I add the iOS shape of the an iPhone 6 or and Android smartphone shape I cannot resize the shape. It's huge and I want to make it small to include in the diagram I'm making.  When I double click on either of them I do not get the sizing squares that would get with other shapes and can use to resize them. How can i resize either of these or how can accomplish inserting a generic smartphone image that is resizeable? Is there a resizeable one available in the shape library somewhere?

293
Micah
2 years ago
Gautam M101
Gautam M101
asked in Product Questions
.Signavio file import

Has anyone found a way to import signavio files into Lucidchart ?  

12910
colleen.duttoncook
2 years ago
Dayana A
Dayana A
posted in Product Questions
DERECHO

TRABAJOS DE LA U

00
Leianne C
2 years ago
David P101
David P101
asked in Product Questions
Copy and paste in original position in Lucid

Hi There is it possible to copy an object and pasting it in the exact same spot onto a different page? Many thanks David 

415
Micah
2 years ago
Lynne N
Lynne N
posted in Product Questions
How to change the alignment under Tier 2

In our org chart we have multiple tiers all of which do not have the same reporting structure some stop at tier 2 others drop two more tiers. There is one top tier (1person) not shown in the image. In order to format on 11x17 landscape I need to have the reports under Tiers 2 and 3 flow down and not across. How? Some are working this way some are not. Image shows red boxes and purple I'd like it to flow like the red flowing down. this is what I want to do with all of them. There is enough space to have the 4th tier flow to the right since not all tier have that lowest level.

2160
Coumba D
2 years ago
josephine
josephine
posted in Product Questions
View Share Size and Position

In Visio I can right click on a Shape and see the Size and Position data. Is this something you support?

40
Leianne C
2 years ago
ana b
ana b
posted in Product Questions
Tengo cuenta educativa pero no me deja crear esquemas.

Poseo de una cuenta educativa pero no me deja crear esquemas aparece que tengo el almacenamiento lleno pero luego solo pone que he usado un 3% de este esperé 4 dias a ver si se actualizaba y ha seguido igual. He borrado las cookies del navegador y el caché y aun asi sigo sin poder usar las funciones de la aplicación.  He intentado mandar las capturas al javascrit pero me sale error no se si hay alguna manera de solucionar este problema. (adjunto capturas de fotos)    

40
Micah
2 years ago
Salvador D
Salvador D
posted in Product Questions
Lost edit access after being licensed for 2 weeks

Hello! I recently joined my company’s enterprise organizational account and was able to edit for the past 2 weeks. When I opened my diagram this morning I received the following message: My admin says she did not revoke my Lucidchart editing license. Why did I lose edit access?

150
Abigail M
2 years ago
Viggnah S
Viggnah S
posted in Product Questions
Are changes to my page settings reflected for others in Shared documents

For example if I turn off grid does it also turn off the grid for the others.  I want to know how this works for: Documents that I create and share Documents that are shared with me I am hoping it doesn't affect others as I want to make the view comfortable for me without affecting their default preferences!

50
Leianne C
2 years ago
R
Ryan W102
asked in Product Questions
Can't get rid of the hand tool in Lucidchart

Somehow the hand tool has appeared on my Lucidchart diagram and i'm no longer able to drag objects around with the point/drag tool.  I can't find any documentation about how to switch between these tools.   Thank you.  ryan 

70921
Leianne C
2 years ago
Ruban S
Ruban S
posted in Product Questions
Data model of imported GCP Infrastructure Data

I have a data model I generated from imported data and wanted to understand what I can actually do with it. The model view it self seems rather fixed and I can't seem to zoom in and and see the clear definitions of network and VPCs.  It seems the generated diagram is rather limited in what you can do with unlike a custom diagram I draw from scratch. Just wanted to check I haven't missed any functionality?

30
Leianne C
2 years ago
Regis C
Regis C
posted in Product Questions
Present UI box collapsed

How to use the Select Box UI shape? I inserted one in a diagram but it is always pulled down showing all option items. How can I present it collapsed?

147
Phillip W
2 years ago
Rick H101
Rick H101
asked in Product Questions
Adjusting the angle of a line in Lucidchart

I want to be able to draw lines at an angle ..... free entry lines ... not connectors. Also be good having drawn them to have a quick access properties to set angle (as Visio does) 2nd related Q ....having drawn a line ..... I know you can change weight or to dashes.   Can you add 'arrows' to the ends ...

1143
Leianne C
2 years ago
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