Product Questions

tried exporting to various options: pdf, png, png-transparent, svg, etc.It says “generating file”, but then an error shows up “An error occurred. Failed to download”.error message​​​​​ 

Hello everyone, We have been using the Lucid/Jira integration sucessfully, but there is a feature that I don’t know if it exist somehow.We would like to know or see in Jira if a ticket is used in a lucid diagram/s, so that we have two traceability from ticket to diagram and from diagram to ticket. is this possible? if not, how can I create a feature request? Thank you

I have tried connecting Claude AI web and desktop to the Lucid MCP and I can’t seem to get it all of the way there.  It looks like I can get through part of the authorization process and the Lucid server responds back to Anthropic, but the final connections never get made. I wonder if anyone else has made it all of the way yet. Is there still more work to do on the Lucid side? According to “Fin”, Claude’s AI help desk: The most common cause is missing callback URLs in your OAuth provider settings. Make sure you've allowlisted both:- https://claude.ai/api/mcp/auth_callback- https://claude.com/api/mcp/auth_callback

Hello, I am enjoying the organization chart in lucid and am working with the group view feature. I am trying to group employees into different teams, but I ran into an issue. I have some employees that are part of more than 1 team (they split their time). I tried to duplicate them in group view but then they show up twice in my org chart view. Any thoughts on this I would greatly appreciate it. Thanks, Marcus

Conditional formatting is working well for us thus far on a JIRA card’s status (planning, execution, etc.). However, I am now trying to set conditional formatting on a card’s condition (On Track, At Risk, etc.). For status, here is our formula and it works without issue. Here is the same thing for condition and it is not working even though condition is a field the same exact as status. Card details as seen here showing Status and Condition are both pulled in attributes.

Hi, From this week on I have problems with the objects in my diagram that do not have any text. I can no longer move these objects across my drawing. The moment I add a letter of text to it suddenly I can move it again but without text it does not work. 

I’m using Lucidchart to create sitemaps for a website, and many of the flowchart boxes include URL hyperlinks. For presentation purposes, I need to export these diagrams into PowerPoint. However, when I export to PPT, the boxes that contain URL hyperlinks disappear entirely. When I export to PDF, everything appears correctly.Does anyone know why this happens or how to fix it? Thanks in advance for your help!

This isn’t so much a question as it is a major issue. I hope the group can pinpoint the cause here, because without it, I doubt I’ll be able to trust using Lucid again.I’ve been collaborating with a colleague on a given Lucidchart. This chart has been in the works for approximately 4 months. Both of us have been working on it 2 ~ 3 days a week.Today we were working on a tab together, looking at tables, code snippets, among other shapes.Later in the day we go back to a tab and all the code snippets as well as the tables are missing. Other shapes remain, such as the cloud diagrams.We searched revision history, and nothing appears there that it ever existed, either today or previous.Without this, I have no means available to me to restore the data that was removed.What could be the cause?What tools could we use to pinpoint the cause?How could this happen?Perhaps there’s a bug in Lucidchart with multiple people collaborating

We are currently testing new logic for shareable links to give you more centralized control over who can see and edit your work.What’s changingPreviously, when someone clicked a shareable link, they were automatically added to your document as a permanent collaborator. This meant that if you later changed the link’s permissions, those original users kept their old access levels unless you manually updated them one by one.With this improvement, users who access a document via a link are no longer added as individual collaborators. Instead, in your collaborator list, you will see a single entry for "Share link." Additionally, access fo

I can see in preview that my chart in Blank Board. But when I open it, it’s blank and my data seems to be gone. How can I recover it ? 

Hello,I am experiencing an issue with exporting/downloading a document that I was previously able to download without any problems.When I try to export the document now, I receive the following message:“Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.”However, even after keeping the document open for a long time, the download never starts and no file is generated.Important details: This same document (or similar-sized documents) was downloadable before. The issue occurs consistently now. I have tried waiting, refreshing, and retrying, but the result is the same. The document is large, but this was not an issue in the past. Could you please check if there is: A recent change or limitation related to document size or export processing? A know

I have been adding county flag emojis to my contacts in a Lucid organisation chart and since this morning they are missing and have a grey oval icon with a 1 inside. How can I restore the flags?

Happy New Year! Now that 2 weeks have passed - I open the Lucidchart on my Teams app, see the chat, My Documents, and About. Both Chat and About present information - My documents has a sign in or sign up button. Nothing happens when I press the sign in button the 2nd time. The first time I was sent to a website to login - checked that box. Now nothing happens to get to the diagram, that fortunately I can see online at the Lucidchart website - just in case, I thought I’d check the sign up and it doesn’t respond either.

Colleagues,it would be helpful to have Document Properties (global) similar to page properties for page titleblocks, in this case “Client Name”:Sample Title Block for diagram I am using many of the default document or page level attributes: Page Attributesthis can be done at a page level: Page MetadataHowever, when documents become quite large, even applying the above to a set of Titleblock MASTER pages, it is still burdensome. Any idea how to accom

There is an autolayout behavior that seems to aggressively resize my boxes and blocks as follows.How do I turn this off everywhere and not have to lock size (and unfortunately position) on every single block I add?   This behavior and the known work-around makes it pretty impossible to effectively use the software to make a specific layout -- which is the point of a drawing program. Replicate:I create a box or blockI explicitly size it and place it somewhere in my diagram.I start typing text in the box.At some point Lucid simply resizes the box.  This may be make it shorter, taller, or shrinking or expanding both dimensionsI have not asked it to resize the box, and now Lucid has messed up my diagram and I have to rearrange things. When this repeats on literally every block in the diagram, my work productivity goes to zero and then actually becomes negative.  

I am having a similar issue. I can select a column of employee boxes and go to Arrange > Match size > Width and Height but it does not fix an odd spacing between one at the top and the other below in a hierarchy. 

It seems that the new Confluence plug-in has different behaviour and has broken existing pages we have e.g. existing diagrams not showing or showing incorrect page.Editing the Confluence page and reviewing / updating the macro settings appeared to fix the problem, until it became apparent that changing the settings for one macro on the page changes it for all - so that all macros now show the same Lucid page.Here is the scenario:One LucidChart document with multiple tabs / pages One Confluence page with different diagrams (pages) to be included in different sections of the page Using: View only Specific range, with only one page specified Simple Viewer Automatic update turned on Outcome is that if I edit settings for a diagram in one section of the Confluence page it shows the correct page, but then also changes all other sections to show that same pageIs this a bug or a n

I have been searching Lucid and google and Excel articles for a org chart Excel file I can build for my department hat includes all of the data fields that will upload to Lucidchart. Can someone share that template with me? Thanks!

When exporting to Visio all connectors and shapes are either missing or jacked up. Help!

A document that is not a template, a document that I own is locked by the template owner and I can't change it.I did experiment for a while with it being a template but reverted back so I could discuss with colleagues before making that change.How can I unlock this object… oddly there are many and this is the only one I know of that’s magically locked. I have no reason to do that on purpose, the opposite is true that I need layers and objects not locked so people can use the template as I’ve designed it to be used.

I have a data source from an excel sheet, it includes a column for web address to the object that I'm tying this data to. In the shape, I can see the weblink in the data panel and its blue like a hyperlink. But, I am unable to click it. I'm using the data source as the ground truth table in case we need to replace an item and the address or data point changes like a serial number. so far I am still unable to assign the ‘web address’ field in my data source to the shapes link in any meaningful way outside of doing it manually using a url, page, or document. I've even looked into formulas in the text field below the shape, but cant find a way to make it clickable.Any solution to this? feedback is welcome!Thanks!

Any time I type the word cloud in text, a little cloud icon replaces the word. How can I disable that in Lucidchart?

Lucidchart keeps crashing with a memory error when I try to import an existing diagram to a new document. I have tried MS Edge Chrome (including incognito) and Firefox. All the WebGL indicators are ok and I've also tried three different networks the fastest of which currently providing 170Mbps download/25Mbs upload. I am not connected to a VPN. The issue seems to be that the memory use runs away as soon as I hit 'Import Page' from the Insert drop-down in any existing file. I have done this with Task Manager open on my other screen and the memory use-age immediately starts to rise until it reaches between 95 and 98%. (Chrome and Edge both fail before this point - Firefox stays open at 95%+ but is unresponsive). It also doesn't matter which folder/file I try to select for insertion.  Is there some kind of bizarre memory hogging process being triggered by 'Import Page'?

I frequently need to copy my diagrams to the clipboard and paste them into a document. The steps I take now are: Go to File > Export > PNG Use a screenshot tool to copy from the preview Is there some simpler way? I feel I should be able to do this without relying on the screenshot tool.

I am very new to this but...I got my .csv file to import into LucidChart. I can see all of the tables. I clicked on the tables one at a time and no relationships were drawn. Now I don’t know what to do.I looked at the .csv file and the PKs and FKs are indicated for each table in the file. How do I create the ERD and have the relationships show up?