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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,637 Topics
  • 13,695 Replies
5637 Topics
H
HEC-User
asked in Product Questions
Summing of Containers

 I have multiple shapes that I have copy & pasted. (screenshot 1) I have added a field called FY24 which has numbers from a data import. (screenshot 2) I used the Page>Data to create a field called “FY24” and then used the formula  `SUM(CHILDREN.”FY24”). (screenshot 3) No summing is occurring I will attach a few screen shots as well.  What am I missing?  Thank you. Screenshot 1Screenshot 2Screenshot 3 Like Quote  

20
H
3 minutes ago
E
EmmaCui
asked in Product Questions
Can't connect new shapes to existing workflow

I have a workflow imported from diagram.net by my IT team. Now I need to add more steps in the workflow but I am not able to connect the new shapes I added to the existing workflow.

20
E
2 hours ago
T
TestCats
asked in Product Questions
Misunderstandings about Lucidspark storage space management

I have many misunderstandings about Lucidspark space management. At first, we had a collaborative project, and I created the document in Lucidspark with my personal account gracetrishhome@gmail.com; I upgraded it to the individual plan, and in the process of working, we had a problem with space.    After a significant amount of trying to understand how to clean a space, I realised this was impossible. Question: How can I clean the space? Any attempts to delete an image on the board do not have any effect. I found the topic in your comunity borad Troubleshooting: Storage – Lucid but there is nothing to help me.Also I found this topic Storage options for account with a lot of image-heavy documents | Community - it's the same problem. I also tried to transfer ownership of documents to another account (corporate), and now I can work with documents with another account. But my personal account still has 0 of 1 GB of space left.There are also no documents with pictures in the list of documen

60
T
7 hours ago
C
Chiara
asked in Product Questions
Problem with freehand drawing

Good afternoon,I noticed that when I write freehand with the pen, several times the pen freezes while I write for about 1 second and then the word I was writing becomes distorted.I would like to purchase the paid version after the trial week of Lucidspark, but this bug is holding me back because it is very annoying and is often repeated in an hour of work, both for me and for my students (from different devices), making it difficult for us to teach lessons with calm.Thank you for support

9812
C
8 hours ago
H
Heiko
asked in Product Questions
Embedding LucidChart area on Confluence page instead of whole page

Dear all I make heavy use of LucidChart / Park in projects and have the regular need to embed a LucidChart in Confluence pages.However I struggle to embed certain areas only. Embedding the whole page is not an option as I would end up with a very high number of pages in a document. How can I embed an area of a LucidChart page using the Confluence LucidChart Diagrams macro? I am happy about any advice!

452
R
9 hours ago
C
christian.laemmerer
asked in Product Questions
Chart missing on iOS devices

Hi,I have a lucid chart - mind-map - which I can see/edit/use in the browser but I don’t see this chart on my iOS devices. Thx a lot, Christian

212
C
9 hours ago
Tushar K
Tushar K
asked in Product Questions
Opening the document in new tab

Hi Lucidchart Community,Previously, when I clicked on a diagram in the Documents view, it would open in a new tab. However, now it opens in the same tab, and I can't find a way to change this behavior.Is there a setting or option in Lucidchart that allows documents to open in a new tab by default when clicked from the Documents view? If not, is there a workaround or any browser-specific solution I could use?I frequently switch between multiple documents and having them open in the same tab disrupts my workflow. Any help would be greatly appreciated!Thank you in advance!

61
A
16 hours ago
H
holger.lange
asked in Product Questions
Can't create folder in "Team Documents"

 

141
Humas1985
Lucid Legend Level 4
16 hours ago
C
cfloressuazo
asked in Product Questions
I can't add line or background color to text box

It seems that te text feature is not working as expected in Lucid chart. Specifically when I add a text box to the chart, and then I try to add lines or background, the options are not available. Moreover, in any box, when I select the text and try to move it to the upper side or to the sides, the text does not move. I’m attaching the screenshot for this: unable to add lines to text box This is an example that the text does not move when moving around the text inside a shape.  I keep clicking on the “Up” button, but the text stays in the bottom of the shape.

141
Humas1985
Lucid Legend Level 4
16 hours ago
K
kdhanju
asked in Product Questions
Program is too slow

Hi there I am working a  Lucid chart and it is taking for ever to move any objects. It seems like there is sever lag time between mouse movement and actual objects moving in the program. Please advice how to sort this as it is taking 3-4 times longer for creating a task.ThanksKamal

101
A
17 hours ago
D
Dave Knowlton FP
asked in Product Questions
Experiencing slowness and performance issues in Lucidchart, seeing errors in Javascript console

Lucid charts has been slow, sluggish, throwing errors for a few weeks now.  What happened?  Please fix this. We use this every day across our organization.  I use Google Chrome, nothing changed on my end.  Clearly you are having performance issues on your side.  Also, it definitely started one day when I received a ton of java script errors and other things due to some sort of change you made.   

293
A
19 hours ago
O
Olga G
asked in Product Questions
Lucid Jira send box ticket status is not getting updated real time

I want to raise a complaint about the Lucid Jira send box. It is not updating ticket statuses in real-time.Actual ticket https://grainger.atlassian.net/browse/MOBPROD-7198https://grainger-sandbox-220.atlassian.net/browse/MOBPROD-7198

101
scowley
20 hours ago
D
darby0707
asked in Product Questions
Unable to link Lucidchart workflow documents to one another

I am trying to link several workflow documents together, but the connection cannot be made.  I am guessing that there may be some functionality attached to subscription levels but there is no indication that this is the case.  I have tried layering but this is problematic for workflows that are still developing or evolving.Any insight would be great.

13012
C
22 hours ago
Mervyn T
Mervyn T
asked in Product Questions
uploaded images are now blank

Hi, I have uploaded a few jpgs into the chart. They now appear white and blank. Is there a limitation to the images you can import into Lucid.  Thanks

403
Amelia W
23 hours ago
A
Aleksandra Skóbel
asked in Product Questions
Text editing difficulty – I can't select fragments

I can't select individual words or text fragments (only the entire text). This applies to both table text and regular text fields. I can select everything or nothing.Interestingly, the problem has been occurring for several days and not every time. However, it is frequent enough that it completely prevents me from working on the text.What could be the cause?

285
M
23 hours ago
S
Supersebi00
asked in Product Questions
Bugs when export

When I export my BPMN diagrams, the sub-activities (dashed border) are being converted into regular activities (solid border). How can I resolve this issue? I’ve already tried exporting in formats other than PNG, but the problem persists.

20
S
1 day ago
G
GKenneally
asked in Product Questions
Request SVG version of document page via API

Hi,I can export png/jpg images using the ‘accept’ header and calling the documents API.  Is there a way to get an SVG version of a page?  The documentation does not mention it as being supported. Also, is there an easy way to access a documents metadata without getting all of the documents contents.  I’d like to get the document meta, and the meta for each of the pages it contains, primarily page title.  I can get this by calling /documents/{id}/contents but the response includes everything in the document and is much more than I really need. Thanks,Gary

40
G
1 day ago
K
kvenkatbe
asked in Product Questions
Mindmap hangs while collapse or expand nodes

Unable to use Lucidspark or lucidchart mindmap while expand or collapsing a note. Have to refresh  everytime to use. It is very annoying !

204
K
1 day ago
Matthew B102
Matthew B102
asked in Product Questions
Lucidchart is being slow

I have noticed over the past few moths that the service is slowing down. It is now becoming unusaable.  Even basic scolling actions take up to 30 seconds to respond. 1. We use a super-fast broadband connection. 2. Firefox browser. 3. Blank drawings - so no issue about content causing the system responsiveness to slow down It raises the question as to whether you have sufficient load capacity on your servers.  Please advise what your plans are to correct this issue.  I cannot believe that we are the only people suffering from this? Thanks

768
Leianne C
1 day ago
L
Lukdeherdt
asked in Product Questions
Lettertype not useful

Dear community, I uploaded an own font in Lucidchart and it is now visible in the dropdown menu of the fonts but I can not use it because it is grayed out. I already uploaded it again but without any result.FYI: I have a paid account. What is going wrong? Thanks in advance for your support.

143
L
1 day ago
P
pablito
asked in Product Questions
google sheets not found

I want to do an import via google sheets. I did connect lucid to google sheets. It worked the 1st time and I was able to build an org chart based on google sheets. Now i created a new google sheet and want to import it to build a new chart. When I go to import data / google sheets and I type the first lettersof my google sheets, lucid does not find it. I’m sure I created it, it’s in my google drive.   

132
Leianne C
1 day ago
V
victor.robison
asked in Product Questions
"Diagram as code" feature is missing from Lucidspark

I see there is a feature to use mermaid markdown with the “Diagram as Code “  Feature.  I do not see this feature, and I am not using a “free” account.https://help.lucid.co/hc/en-us/articles/29549366940948-Diagram-as-code-with-Mermaid-in-Lucidchart

102
Zuzia S
4 days ago
S
skurnak2
asked in Product Questions
Images not exporting to pdf

I have images that are visible in lucidchart and the PDF preview when I export the chart, but when I look at the actual pdf produced some of the images are not there. I have multiple different images that were all imported the same way, but only some of them are experiencing this issue. 

90
S
4 days ago
A
AJ-MNZ
asked in Product Questions
How to removed Resolved comments when the associated shape is deleted

HII have admin access.I am the owner of the document. I am trying to delete my own resolved comment.The resolved comments appear in my flow chart as  greyed out and there is triangle warning indicating the shape is deleted. How do I removed my resolved comments from my flowchart ? 

40
A
4 days ago
G
GlenC
asked in Product Questions
Unable to link a shape to a Lucidchart document

I have followed the steps in the Help Section and also followed this thread which looks to be exactly the same as me I have done this: To link your shape to another Lucidchart document:Click the link icon in the Formatting bar. Select Document. Click Browse Documents. Select a document from your documents page in the pop-up modal. Click the thumbnail of the document you want to link to and use the arrows to toggle to a specific page. Click Select.The screen shot in the thread is different from mine as well  I select a document to link but it doesn’t seem to do anything. I try and Shift + CTRL + Click and it just highlights some other shapes.I can link to another page and link a URL, just not a document.I have Admin rights.​​​​​​​I also asked someone else to try and they have the same issue.

10
G
4 days ago
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