Hi @mireksikora, thank you for posting in the community! Just to confirm, are you referring to the option to attach images to objects in Lucidchart? 

If that is the case, I was able to reproduce the behaviour you described and am currently checking with our development team for further insight.  

Unfortunately, the option to attach images to shapes is not available on the Lucidchart mobile app, but we’re very interested in your feedback and committed to continually improving our products. 

If you’d like to see the option to attach images via the mobile app, please create an idea post and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

Thank you for your help and patience. I will update this thread with more information about the images not opening. Please let us know if you have any questions in the meantime.

Hi @mireksikora, I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. Please let us know if you continue to experience issues or have further questions. Cheers! 

Thank you for prompt resolution. Indeed the issue is resolved now and I am able to view my pictures. It also appears that the picture quality is showing original format and not degraded.

Thank you.

Mirek S.,

Thank you for the update, @mireksikora! I’m glad to hear the issue is resolved now. Feel free to let us know if you have any questions - we’re happy to help :)