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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Why is it so hard to find advanced shapes?

I haven’t had a need to use Lucid Chart in the last couple of months, and now that I come back, the design looks somewhat different. I found it annoying that if I pick a template that uses distinct kinds of shapes that Lucidchart doesn’t automatically change the list of default shapes that are available to me, and I had to manually make some adjustments to my project in order to get access to additional advanced shapes from a separate list of shapes. But now I can’t even find this option. I selected the template for a “Decision Tree” but in my tool bar on the left side I don’t see any way to select any shapes that are of the decision tree. All I have access to is the plain shapes like squares, circles etc. Am I missing something here? Has nobody else experienced this problem with templates? Does anybody have a solution? I’m legally blind and I have given up on trying to find the answer by myself. Its taking up too much of my day.

asked in Admin Questions

LOST OR STOLEN BITCOIN AND ETHEREUM RECOVERY EXPERT- CONTACT DIGITAL TECH GUARD RECOVERY

I want to take this opportunity to publicly acknowledge the exceptional services provided by Digital Tech Guard Recovery, a distinguished private investigator and certified expert in stolen cryptocurrencies and asset recovery. Their expertise and dedication played a crucial role in recovering my losses from a dubious cryptocurrency investment. My wife and I fell victim to an elaborate scam orchestrated by an online crypto vendor who presented themselves as an experienced and knowledgeable figure in the cryptocurrency field. This individual, who initially seemed credible, managed to con us into investing a significant sum of money. To our utter dismay, we ended up losing a staggering $1.8 million USDT in what turned out to be a sophisticated scam. In the aftermath of this distressing situation, we were left feeling helpless and overwhelmed. The loss was not only financial but also emotionally draining. It was at this low point that we decided to seek professional help, hoping that someo

asked in Product Questions

Excel Import for ERD failing on polymorphic field

Issue 1 - On the following ERD import lines 2 and 3 point to two tables from on field. I would like both lines drawn but only one is draw. postgresql;"TEST";"public";"TableA";"TableAId";"1";"UniqueId";;"PRIMARY KEY";"public";"";""postgresql;"TEST";"public";"TableA";"ObjectId";"2";"Lookup";;"FOREIGN KEY";"public";"TableB";"TableBId"postgresql;"TEST";"public";"TableA";"ObjectId";"2";"Lookup";;"FOREIGN KEY";"public";"TableC";"TableCId"postgresql;"TEST";"public";"TableA";"Feild1";"3";"Choice";;"""";;;postgresql;"TEST";"public";"TableB";"TableBId";"1";"UniqueId";;"PRIMARY KEY";"public";"";""postgresql;"TEST";"public";"TableC";"TableCId";"1";"UniqueId";;"PRIMARY KEY";"public";"";""

asked in Admin Questions

I have a license assigned to me. How do I access my license?

asked in Product Questions

Query about Free License

If the user has a Free license, then can that user “Share” the Diagrams to other user in the company who has Free or Enterprise license ?

asked in Product Questions

Why can i not edit the size of my ERD shape

I am attempting to have two ERD objects with the same number of rows match height in my LucidChart document. Regardless of what settings I have in the document (snap to grid on / off, snap to guidelines on/off), I cannot use “Match Size > Height” or manually adjust the height of the smaller ERD object to match the height of the larger one.I believe the left is taller because of some capital letters in the fields - these cannot be changed. I cannot find any kerning options to make the font heights consistent between the two shapes.Please help me. This looks like trash and I’m used to being able to create professional looking diagrams with LucidChart.

asked in Product Questions

MULTIPLE CONNECTING LINES FROM SHAPE IS GONE?

This will be a deal-breaker if not solvableWe used to drop a picture in, and be able to connect lines from ANYWHERE across the outside of the image to other items. Now it seems we can only do TOP/BOTTOM/LEFT/RIGHT not “anywhere”. eg a rectangle picture with 12 lines coming off the bottom (for a schematic showing 12 separate port outputs)Please advise!!!!!

aaronatoctopuslabs

asked in Product Questions

Azure DevOps integrated cards are all greyed out for editing

Hi, I’ve got a board with a bunch of ADO linked cards that has been working great but today when I’ve logged into Lucid to try and edit the cards the edit fields are all greyed out. I can open the cards in ADO from Lucid and make the updates in ADO which do sync back but I can’t seem to make any edits in Lucid directly. It was all working find last week. I’ve tried disconnecting and reconnecting my Microsoft account but the problem persists. Any idea’s what the problem might be?

Abigail MLucid support team

posted in Admin Questions

Tips for resolving common errors when configuring Lucid Cards for Jira Data Center

This article is for admins configuring Lucid Cards for Jira Data Center following the instructions outlined in our Configure Lucid Cards for Jira article. When setting up this integration, there are a few common Application Link errors you may encounter. These errors occur when we attempt to get the token via the Jira endpoint “/plugins/servlet/oauth/request-token”. Take a look at the errors below to find resolution steps for each issue! Tip: Use Ctrl-F to search this post for your specific error message. General errors This class of errors is often caused by a typo or mistake in the setup process. Message: We could not connect to Jira Data Center. Check the configuration and try again.Details: This is a generic error which indicates some issue getting a token from Jira. In this case, we recommend double-checking our documentation to ensure you followed the setup process correctly. Message: The Jira URL is missing a host or is otherwise misconfigured.Details: This indicates that the

asked in Product Questions

Manage Editing of Layers in Lucidchart

I am wanting to share a document in ‘Chart to a number of individuals so that they can provide input.When I did a Google Gemini search, it suggested that I could create layers and name them for each user. Then, I could share the document and control access to the layers so that if I named a layer “Ima User”, only ima.user@domain.org would be able to see and edit that layer only.Gemini’s instructions went on to make mention of an Inspector panel (in the View menu) that would let me see settings for each layer, however, I am baffled as to where that panel (or equivalent) might reside.My gut is telling me that Gemini might be operating off outdated information, so, any current guidance or assistance would be gratefully received at this end.

Phillip WLucid support team

published in Product Questions

Canvas Integration Troubleshooting

Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at: Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this. Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit.  If none of those tips help drop a comment below and include the following information:  A screenshot of the issue A screenshot of any error messages or pop ups that appear A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing

asked in Admin Questions

How to add a direct report without changing format

I can’t figure out how to add a direct report to my chart without it changing from a vertical view to a horizontal view. (I’m sure I’m using the wrong language - I am completely new to Lucid Chart.) I want to add a direct report to the person listed as Staff 2 below. Every time I try to add someone, it populates the supervisor as the SUPERVISOR vs Staff 2. I changed it in the drop down menu but then it edits the org chart from being in a vertical line to a horizontal line. How can I add it and have it remain as a vertical line? Thank you!

posted in Product Questions

Bug with Publish

The title of a page for a published link is not correct.When you create a published link for a single page of a chart the title given to that page's template is not correct. Instead the title is always the title of the second page in the chart regardless of which page is published. It is correct however if you download that page directly.

asked in Product Questions

Data linked connections between objects?

Is it possible to create connectors between objects that are defined by a column via data linking?Ie. would like to define a “Parent Object” column to define the connection between a current row and a parent object. It would very much be like a Org Chart data sheet between a manager and a direct report.

asked in Product Questions

Is real-time collaboration unavailable with the free version?

If you are using the free version of Lucidchart can you collaborate with other users in real-time on a document? My students created accounts this week and I wanted them to work in pairs on a mind map but when they share it only one student has editing access. The other has comment only access even though both students have permission to edit in the sharing settings. (I requested an educational upgrade but I would like to know if it is possible for us to use Lucidchart for real-time collaboration before that takes effect.)

posted in Product Questions

Cambiar email y contraseña

¿Cómo cambio el correo electrónico y la contraseña de mi cuenta?

asked in Admin Questions

Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?

Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?Confluence Datacenter version : 9.0.1Lucidchart plugin version : 1.28.0

asked in Product Questions

Number of image uploads vs performance - LucidSpark

Just thinking of using LucidSpark as a collaborative image mood-board but wanted to ask whether uploading hundreds of good quality images to a single infinite board would be OK? Would it be slow to load and move around? Would it be a massive memory eater?Thanks.

posted in Product Questions

Bug; autosaving - and therefore updating last modified data - upon viewing process

If I open a Lucid chart that a different user has modified, as soon as I click to navigate the flow (not changing), Lucid auto saves and updates last modified data. I assume this occurs as I have the licence to edit the flow, however as I have not made any changes I feel that this is a bug.I can see this is discussed on an old post; Open a chart without changing modified date | Community (lucid.co) - however can this bug be fixed?

posted in Product Questions

How can I use crows foot notation in Lucidchart?

How can I use crows foot notation in Lucidchart?

asked in Product Questions

Block the custom Fonts upload by users

As per the current design, we have observed that any user is able to upload custom fonts in Lucid and collaborator are able to use that font. But we are facing issues due to this and we need to block users from uploading the custom fonts. This should be only allowed by Admins. People should be able to user fonts only allowed/uploaded by Admins.

posted in Product Questions

¿Error de facturación?

Me facturan por una suscripción a Lucidchart pero cuando inicio sesión dice que tengo un plan gratuito y quiere que me actualice. ¿Puede alguien ayudarme a averiguar qué está pasando?

asked in Product Questions

Grey overlay in Visio imported chart?

I just importet a Visio document to LucidChart, and it seems that some weird grey overlay was added This overlay does not appear when the file is opened in Visio. Is it some setting that i have set up incorrectly, or is it maybe something unique to Visio imports? I have not seen it before. Any help would be appreciated. Example:

asked in Product Questions

Issue for users in mainland China?

It seems my colleagues in mainland China sign up for free when I invite them to see a document. They see the form to sign up with their email address, they input the information as required (no warning about something incorrect/missing), but the button to sign doesn’t work.Or is there something they are doing wrong?Thanks.

asked in Billing

Hello, I recently encountered an issue. When attempting to edit my document, I was prompted to upgrade. Believing I would receive a 7-day free trial, I clicked through, then I was deducted with yearly subscription of €184, including tax. As a student, this cost is prohibitively expensive for me, and the purchase was made accidentally and I do not need it. I kindly request your assistance in processing a refund, as I did not intend to make this purchase.All the information guided to fill the form, however when I submit the form it is not send, so that is why I am posting it here.Thank you for understanding

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