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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6717 Topics
Morgan T
Morgan TLucid support team
posted in Billing
Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

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Morgan T
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Cessy
asked in Admin Questions
Cant find the bold font

I use my phone,and then i cant find the button for bold my text

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Aleksas
asked in Product Questions
Today marker is not working in the timeline template

Even when marker is toggled on, it does not appear on the timeline. This looks like a bug or am I doing something wrong? 

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sthomas55
asked in Product Questions
Responses not saved for visual activity

I am using a visual activity as a survey for individuals. When exporting or viewing the results, some respondent’s data will not load. As a result, I’m wary of using the platform for future surveys, since the data does not seem to be reliably stored. Is there a way to recover this data, or will I need to ask respondents to use a different platform and complete the activity a second time?

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Ambar D
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cawoodm
asked in Product Questions
Scaled units incorrect in Lucidchart floorplan

I want to draw a floor plan in meters but cannot change the units to m.Thus I have drawn in cm and set the scale to 1cm : 1mAs can be seen below - 1cm does not correspond to 1m as the scale (bottom) suggests.In fact the wall (4.93m) corresponds to the shape (7.7cm).Seems to be a bug.  

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Kelsey Gaag
I
ichatzieustratiou
asked in Product Questions
How do I create a UML activity diagram in Lucid with PlantUML code?

Good evening to all, I am John from Greece Athens. I want to create a UML Activity Diagram with Plantuml Code. How do I execute him on Lucid?not  gives me a choice like the free Draw.io tool.;

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esealpha
asked in Product Questions
Embedded LucidChart no longer working

I created an org chart in Lucid and embedded it in a WordPress page on our Intranet. It’s worked fine since. This morning, an employee showed me that it was NOT working now. Instead of the embedded org chart, there is now a screen that says “You’ll need to log in to access Lucid.”I went into my Lucid account, chose embed again, and copied and pasted that into the page, which still displays the login screen.

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jjenks
asked in Product Questions
How do I generate a diagram with AI in Lucidchart?

I am on a trial account researching Lucid to see if it will suit my company’s needs.  I want to try generating a diagram in Lucidchart using Lucid Collborative AI.  The directions state the following:Select  the Generate diagram icon from the Primary Toolbar to the far-left of the workspace. I cannot find the AI button as my screenshot below does not show this AI button.  Could you please advise how I can get to it?New diagram LucidChart screenshot 

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AmerMM
asked in Product Questions
He pagado pero hasta ahora mi cuenta sigue como versión gratuita y solo puedo editar 3 tableros

Buenos días, es el segundo mensaje que envio sobre el problema. He pagado la suscripción mensual (como en ocasiones anteriores), pero en esta oportunidad mi cuenta no se actualiza, sigue mostrandose como si estaría usando la versión gratuita y solo me permite editar los 3 últimos tableros. ¿Qué hago?, porque ya se me va acabar incluso el mes de pago. Gracias.  

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mmn@gw-topsil.com
asked in Product Questions
Training laps points to: 502 Bad Gateway ERROR

502 Bad Gateway ERROR

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Ambar D
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CCourim
asked in Product Questions
Importing referential integrity between tables across schemas in an ERD diagram

Several of our My SQL database designs have referential integrity between tables across schemas. When trying to import an ERD from My SQL it seems that referential integrity between tables across schemas is ignored on import.    Is there a way to make it so that referential integrity Lines will show up in imported diagrams across schemas?

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costa
asked in Admin Questions
Where's my last topic?

After a little more than a month since the last response, a topic of mine -- which is effectively unresolved after I’ve just checked the issue -- disappeared.Note the discrepancy.The original topic’s URL is https://community.lucid.co/topic/show?tid=10605&postid=39993#post39993

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Kelsey Gaag
J
Jamie2090
asked in Product Questions
Large Org Charts

For large org charts, how do you fix the formatting to make it manageable to read?

61
Humas1985
Lucid Legend Level 9
Ashley C
Ashley CLucid support team
posted in Product Questions
Take your Lucid documents from just-okay to SLAY! 🤩 with free access to Streamline icon and illustration sets

You’ve already been able to level-up your Lucid diagrams with GIFs icons and emoji shapes. But now you can also gain access to Streamline’s huge library of icon illustration elements and emoji sets! This is not a drill! To learn more about how to enable and use Streamline check out our Integrate Lucid with Streamline help center article. It’s free for all Lucid account levels and available right now. I repeat: this is not a drill. Upvote this post to show your support and leave a comment to get notified of new replies. Now get out there and create the diagram of your dreams! 😍

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Emmanuel R
M
Lucid Legend Level 1
markVLCLucid Legend Level 1
asked in Product Questions
Current date formula

Is there a formula for the current date? At times I print floor maps and want the current date to show. I am accustomed to Visio, which is easy to do. Thanks. 

143
Humas1985
Lucid Legend Level 9
J
JDMuthumani
asked in Admin Questions
Disable Integration Permissions for Users

How do we disable users from enabling Integrations on their own so that only Admin can choose which Integrations to Enable in the Environment? 

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Leianne C
C
charlie.gresswell
asked in Admin Questions
How to remove the grey person icons from boxes in my chart

On one chart these grey person icons have randomly appeared on the chart which has caused lots of formatting issues. Does anyone know how to remove these to fix this?

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Leianne C
E
empistisg
asked in Product Questions
Embeding broken in ITGLUE

We have been creating the lucid drawings and using the embed feature so that it will display in ITGLUE in our lan section.   That worked just fine till today we notice that all the drawings that are in ITGLUE show that we need to login to view the drawings.  What changed? I double checked the embed link is correct and it is still the same and the embed link is also showing activated.  I thought that was the whole idea of using the embed function so we didn’t have to implicitly share the drawings and this was more or less like a public link to the document to view.  Why did this behavior change?  We haven’t changed anything on our account with lucid so not sure why this would have stopped working. 

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lauren.cook
asked in Product Questions
Text shape editing issue

Within the last month I’ve been experience issues with the text shape when trying to edit text. Here are a few things that I’ve noticed.Text doesn’t wrap - it just puts text over the top of itself. Screenshot:Can’t select text - Ctrl + A to select all text doesn’t work anymore. Trying to select text by holding the Shift key and arrowing over doesn’t work anymore. If you try to edit text from having your cursor at the start of the text, it just types text over the top. You have to go to the end of the text and then use the back arrow to edit text properly.

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Kelsey Gaag
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maricarmengalfra
asked in Product Questions
Automatic flow chart presentation in Lucidchart

Can I create a flow chart and once I finish it can I automate step by step process presentation?What I mean is, does Lucidchart have the option to present shape by shape following connectors automatically while I explain the flow?

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Faduinc
asked in Admin Questions
Request for domain verification to enable SAML SSO with OKTA

Hello,We are currently using Lucidchart under an enterprise plan in our organization. As part of our internal security and identity management improvements, we are in the process of integrating Lucidchart with OKTA via SAML for secure Single Sign-On (SSO).However, we’ve been informed that domain verification is required to proceed with the integration.Could you please help us enable domain control for our company domain, and provide access to the Identity Management > SAML settings in our admin panel?We would appreciate your support in enabling this feature so we can proceed with our integration setup.Thank you in advance.Best regards,Aidan ShinIT Infrastructure Team LeadFADU

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Ambar D
S
Surendra M
asked in Product Questions
Add dimension lines to a floor plan in Lucidchart

Hello I am trying to use Lucidchart for basic Home Plan. I would like to be able to draw a line between 2 walls that will show the length in feet based on the scale. This should be an easy and convenient feature that is not there in the products.The dimension is shown when using the walls and it adjusts when the wall is stretched or shrunk. This is useful when putting together a room but not for indicating the room dimensions.

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kshinault
asked in Billing
Billing Issues

I am trying to make a payment and I am unable to locate the invoices in the Lucid account. I was wondering if you handle payments, or if there is a section where I can manage this as an admin myself.

51
Ambar D
Nikky K
Nikky K
asked in Product Questions
How can I change the shapes in a Lucid document?

I can't change two of the shapes in my document. What am I doing wrong? All of my other shapes are changeable. 

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icharles
asked in Admin Questions
Importing CSV to Process Diagram is completely broken

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken.

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