Peer Support

tried different browser types and devices, but the error keeps happening

There are some default status options on a Lucid Card.  Where do you go to edit/change then? 

Is there any reason why the total number of documents in a subscription (available from the admin panel in Usage Data) is different from real document number (retrieved from compliance=>discovery) assuming that I’ve choosen the last 3 years option in Date.Regards.

HelloI am still learning org charts and have a simple question...why did the style change and how would I do this manually?I actually need both styles on this org chart, just not in this spot and I am not sure how to do this manually.  Screenshot of Org

I have been working on AWS org maps in Lucidscale. My boss doesn’t like that the accounts are labeled by number and not name. Is there a way to make it use the name?

When collaborating on a board, if I change the color of a sticky note that a colleague added, all of the text on their sticky note except the first letter gets deleted.

Recently tried data linking Smartsheet and it resulted in “ghost” changes to the dates in the source document. Is there a secure way to do a one way link to make my Smartsheet data visible live in Lucid Chart but not editable / view only? 

Colleagues, I wish to generate a table (or extract text) of all the page names in a large LucidChart document. I have tried this via AI generated diagram, etc. with no luck. This seems like there should be some way to do this as basic functionality.Thanks

When I select group of smart containers under layout I use the “Group by” drop down to present the data in several new groupings. This is great, however, one of the fields I would like to group on is not showing up in the “Group By” drop down box, what am I missing?

Hi, I am trying to change the username and email address associated with my account, but it keeps saying my password is incorrect, when I know it isnt. I have even reset it to be 100% sure.Has this ever happened to anyone before and how else can I change these details?Kind regards,Sean 

Hi,I suddenly experience that I cannot access the tabs/pages I’ve created in a document. Is that a bug in Lucid? BR, Rikke

Olá conheci o Lucid e usava dentro do plano gratuito, descobri que a empresa tinha a ferramenta contratada e então pedi acesso a ela, porém não consigo acessar o plano corporativo, continua no plano gratuito, alguém consegue me ajudar?

Hi everyone, I have created a very long document within Lucidchart. When I export to pdf, I cannot see a large proportion of the document. It cuts it off and is unable to scroll to view. Does anyone have a solution for this, please? I have also tried in Lucidspark - same issue. Many thanks.  Best wishes,  Pippa

Notifications section now has 2 extra items covering the repo approval process.  The Teams notification has been enabled automatically, but I can’t enable either Lucid or Email for either of them.  

I am needing to put an Spanish accent on "n".  How do I do that on the documents online?

a user is reporting getting an “unable to launch Application” error when starting Lucid charts.   

There doesn’t appear to be a way to prevent a shape’s label from word wrapping without resizing the shape itself. Not the font size. Am I missing something?This seems to be exactly what I’m asking too but I can’t believe the absurdity that its been nearly 3 years.. Text that does not wrap with Shape | Community

Does anyone know where I can get additional Cisco Switch shapes to add?  We have 48 port switches in some areas and I would like to have the correct switch layout in my diagrams. Thanks!

Circling back to a Product Question that user mterry brought up 3 months ago, are there any updates on the expand/collapse feature and potential release date? It sounded very neat and a lot more manageable than having to create separate layers for it. Link to mterry’s post: https://community.lucid.co/product%2Dquestions%2D3/when%2Dwill%2Dthe%2Dnew%2Dlucid%2Dai%2Dfeature%2Dthat%2Dallows%2Dusers%2Dto%2Dexpand%2Dcollapse%2Dportions%2Dof%2Ddiagrams%2Dbe%2Dreleased%2D12133?fid=3&tid=12133

During the Lately Lucid webinar on October 1st, 2025, Amy Simek and Bear Shelton demonstrated a new Lucid AI feature (See keynote at 20:40) where you could select a portion of a complex process diagram and click a little “collapse” button in the corner of the selection to turn that part of the process into an expandable/collapsible subprocess. This feature was also alluded to in the Looking Forward section of the Lucid Blogpost “

Hi I am trying to find a way to do something that may be a bit backwards: I want to have a link INTO my lucid chart from an EXTERNAL location that will go to a specific tab on a multi-tab document. Or if its possible have that link point to a line of text or a graphical element which would make it very specific to a spot on that one tab. I see how you can link to a document with an external link: but I dont see how I can narrow it down to be more precise than that on a document that has about 20 tabs. Thanks for your help!

File access and approval controls are great and all, but I need to know who has what role in every bucket within the diagram repository.  Is there a way to output these rolls and settings?  Is there a way to visualize who has what role, in case approval roles shift or change?  The way these roles read, this is really close to a RACI chart, and could the output look something similar?

Hi Lucid-Community,I am experiencing an issue with the Excel 365 integration in Lucidchart.I have linked an Excel 365 file to my Lucidchart document and connected several shapes to the data. The synchronization itself works correctly, but percentage values are not displayed as expected in Lucid.Percentage values from Excel are shown as decimal numbers in Lucid instead of percentages.For example: → 15% in Excel is displayed as 0.15 in Lucid.To display the correct percentage, I currently have to manually apply a formula or formatting to each field in Lucid, which is quite time-consuming.Is there a simpler or automatic way to ensure that percentage values from Excel are displayed correctly in Lucid without manually formatting each field?Thank you very much for your support.How it is displayed in Excel: