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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Trouble with Google sheets and Lucid Cards

Hi, Im importing rows from a google sheet into lucid (ideally into a team space) so I can create a visual timeline for the work.If something is updated on google sheets will it be reflected on the lucid card automatially? And vice versa? Sometimes the cards populate with the information but not always, is there a way to ensure the consistency? When the cards import properly, and I add them to a timeline they are cleared of the information, can I please have some guidance?KR,Chloe

asked in Product Questions

How do I turn this auto feature off??

Ever since this went live it’s been a thorn in my side, how do I turn this feature off? Thanks!

asked in Billing

Remboursement

Bonjour,Je me suis inscrit sur le site Lucidchart en avril 2024. J’ai donc choisi un abonnement gratuit pour seulement effectuer un travail mais lorsque je regarde mon relevé de compte plus tard, je remarque avoir un prélèvement de Lucidchart de 115,20€ sans même le savoir. Je n’arrive même pas à savoir d’où vient ce paiement, sur quels produits et je ne trouve même pas de facture sur mon compte Lucidchart.Merci de bien me remboursement cet achat non voulu et de me répondre dans les plus brefs délais.Cordialement,

Lauren Hendrick

asked in Product Questions

Is there a limit on how many containers you can have?

I’m trying to add an additional container, but every time I try, the app just takes me to the name of the last added container as if it wants me to rename (reuse?) it? Is there a limit of how many containers one can add?

asked in Product Questions

Using Visual Activities with students

How can I turn off the "View Results" in a Visual Activity so my students can't copy each other?

asked in Admin Questions

can’t use the mobile app

Hi I have created a team account and can’t still not access the mobile app on my IPad. Also when I will make a new drawing, it still says that I have freeplan and not team/lucidparkCan you help me with this, thanks :-) Best regards Johnny

asked in Product Questions

Callout margin

The left mergin for the "callout" is always very high. The left margin can be much less on a simple "block". Why? I would like to set the left margin of a “callout” as narrow as possible.

asked in Admin Questions

"Move to Trash" greyed out

Users are reporting that the “Move to Trash” option is greyed out when they are trying to delete a document from a “Team Folder”, the user was the one who created the document. I cannot see a setting to change any permission about this, please advise?

asked in Product Questions

Imported SVG shape preview appears slanted/tilted ??

I have a family of SVG images that I attempted to import as a Shape Library. 5 out of 26 appear tilted in the previewWhat gives?

asked in Product Questions

How do I scroll down without zooming out in Lucidchart?

I am making a flow diagram with Swim lanes showing the flow vertically instead of horizontally. I have zoomed out of the page and made the chart as long as possible but when I try to scroll down the page to add boxes and text that I can physically read it cuts off half of the chart. How do I scroll down the page without zooming out?I have screenshotted the bottom of the page so that you can see the issue.I have searched on the posts that people have posted and tried the following solutions but with no avail.- hold SPACE and scroll using the mouse- ALT and scroll using the mouse- Checking GL web is turned off.

asked in Product Questions

Where has the model theme button gone?

There use to be a model theme button in the tool bar that would allow you to alter the theme of your entire project. Instead you now have to go through conditional formatting to create a specific theme which is both much more time consuming and more complicated. Does anyone know where this feature can be found now?

asked in Product Questions

log4j-1.2.12.jar gets installed in Confluence when upgrading Lucidchart plugin to version 1.27.1

I am running Confluence Data Center 7.19.21, and when I updated the Lucidchart plugin from version 1.27.0 to 1.27.1, the log4j-1.2.12.jar file showed up in Confluence’s plugin cache. This set off security alarms, since Log4j 1.x has been EOL since 2015: https://news.apache.org/foundation/entry/apache_logging_services_project_announcesWhy is Log4j version 1.2.12 found in Lucidchart 1.27.1, and can if it is deleted, will Lucidchart continue to work?

asked in Product Questions

Deleting a user and how it impacts access to documents in a team folder

Use case #1: A user is part of the Technology group in Lucid. The user got hired in a different department in the organization so an admin is removing them from the Technology group and are adding them to a different Lucid group in the organization. The Technology group is a collaborator on the Technology Team Folder. The user had created some documents in this Technology Team Folder. When the user is removed from the Technology group and added to a different group, are the documents this user created in the Technology Team Folder still accessible by Technology Group Members?Use case #2: A user is part of the Technology group in Lucid. The user is retiring so an admin is deleting them from our Lucid account. The Technology group is a collaborator on the Technology Team Folder. The user had created some documents in this Technology Team Folder. When the user is deleted from the Lucid account, are the documents this user created in the Technology Team Folder still accessible by

asked in Product Questions

Multiple set of smart containers grouped under multiple names

Below is what I am trying to do. Expectation: There are 2 Smart container sets for quarter 1 and quarter 2. These need to be developed for multiple products. Right now i can create Quarter 1 for Product 1 alone.

asked in Product Questions

SVG import fill-rule="evenodd"

Is SVG fill-path=”evenodd” not supported? It's completely removed from something as simply as (taken from w3schools):<svg height="210" width="500" xmlns="http://www.w3.org/2000/svg"> <polygon points="100,10 40,198 190,78 10,78 160,198" fill="lime" fill-rule="evenodd" /></svg>Which SVG features are supported? Below is the svg i’m working with, imported to lucid, then exported. I can re-add fill-path=”evenodd” and it renders fine in a browser… <svg xmlns="http://www.w3.org/2000/svg" xmlns:lucid="lucid" width="123.05" height="131.25"> <g lucid:page-tab-id="0_0" stroke="#000" stroke-opacity="0" stroke-width="4.69"> <path d="M90.44 4.07c9.6 2.5 19.2 5.9 28.92 10.24 2.2.8 3.7 2.76 3.7 5.12 0 27.3-3.83 48.7-13.06 66.3-9.35 17.84-23.87 31.75-45.52 44.74-1.85 1.05-4.2 1.05-6.03 0-21.66-13-36.18-26.9-45.53-44.75C3.7 68.13 0 46.74 0 19.43c0-2.36 1.48-4.33 3.57-5.1C13.4 9.97 23 6.55 32.47 4.06 43.08 1.3 52.3 0 61.53 0c9.1 0 18.46 1.3 28.92 4.

asked in Product Questions

Impressão print

Não estou conseguindo imprimir ou exportar o organograma que criei. A opções do menu estão opacas (desabilitadas) e não permitem acessar a função. O que eu faço? I am unable to print or export the organization chart I created. The menu options are opaque (disabled) and do not allow access to the function. What do I do?

asked in Product Questions

Email Action not sending to email address

I have a simple flow diagram connected to a GoogleSheet with a Approved and Denied Status. In the Flow I have a process container with a Send Email Action if it gets to it. When the Status=Denied I would like to send an email. The status does change upon initial Googlesheet condition change. The Email sending however - does not work. Is there a setting that is needed to get this to work?

asked in Product Questions

Restore huge lucid documents

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

posted in Product Questions

Ability to hide published area box

When publishing an area of the canvas using the Area Selection method it creates an unsightly colored box around the area during edit and presentation. It would be good if there was an option to hide these selected areas.

asked in Admin Questions

erd

asked in Product Questions

Short cuts - documents

How to create shortcuts in lucid? If someone share with me a lucidchart file I want to create my own folder and add the chart as shortcut into my folder. I found this answer:  "You can create a shortcut to a document that has been shared with you by dragging it into “My Documents” or a folder you have created in your Lucid Homepage. Shortcuts are indicated by  an arrow icon that will appear on the product-specific icon found to the left of the document title."  but It doesn't working it doesn't create shortcuts

asked in Admin Questions

Logging in via admin link

I have sent some links to invite team members to be users. What do they need to do to log in?

asked in Product Questions

why cant i select this line anymore

hello for some reason the curved line type isnt an option anymore

asked in Product Questions

Extract Thumbnails (LucidChart)

Moving over from Miro to Lucid, bear with me please (TIA).In Miro, you can drag&drop a PPT onto the canvas, right-click and go “extract pages”, which creates a set of individual slide images from the source PPT.I was a bit hoping the Lucid “Extract Thumbnails” would work the same, alas it doesn’t. Is there any other way to mimic that feature, or is it simply not available? (If so, please add!)tx, Zoran

asked in Product Questions

Product Demo

I would like to understand how this platform works. Is there is a way to get full product Demo or connect with product team to go over the product and also figure out training sessions for larger team?

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