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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6066 Topics

asked in Product Questions

Create a flowchart for a program that logs the user's mood based on button presses. Button A sets the mood to "Joyful," and button B sets it to "Frustrated." Each time a mood is set, display a message like "Mood set to: [current mood]" using the show string block. Include a way to clear the mood log by pressing a different button (e.g. PIN 0), which should display "Mood log cleared!"

asked in Product Questions

Can't create folder in "Team Documents"

asked in Product Questions

Mindmap hangs while collapse or expand nodes

Unable to use Lucidspark or lucidchart mindmap while expand or collapsing a note. Have to refresh everytime to use. It is very annoying !

asked in Admin Questions

Bug with "Upgrade for unlimited editing"

Hi - I’m unable to edit this file: https://lucid.app/lucidspark/06e38a38-e7a2-42c3-bd88-5130f2f26de5/edit?invitationId=inv_6ed30cf0-7805-4c6e-a6dc-aa25ae0a5892&fromLoginFlow=true&page=0_0#. It says I can only edit my 3 most recently created boards, however, this is the most recently created board so not sure why it’s not working

asked in Product Questions

Can't connect new shapes to existing workflow

I have a workflow imported from diagram.net by my IT team. Now I need to add more steps in the workflow but I am not able to connect the new shapes I added to the existing workflow.

asked in Product Questions

ERD Fails to import with relationships showing

I am unable to find out how to import a Database into an ERD. It says in this help "You can then drag the database tables from the shape menu onto the canvas. If you have properly set up the primary and foreign keys, when you drag related tables onto the canvas, Lucidchart draws relationship lines automatically." This it does NOT do. I have the ERD set up and showing correctly in both MySQL Workbench, and in DBeaver and it shows the relationships correctly. When I follow the instructions it does everything except add the relationship links. The CSV file does include the relationships they are just not working in Lucid. <SNIP></SNIP>The entities are all correctly listed in the ERD Import pane Also is there an easy way to add all tables - adding one at a time for 199 tables is tedious and liable to errors as scrolling is terrible.

christian.laemmerer

asked in Product Questions

Chart missing on iOS devices

Hi,I have a lucid chart - mind-map - which I can see/edit/use in the browser but I don’t see this chart on my iOS devices. Thx a lot, Christian

android2coupang

asked in Product Questions

I cannot save my document.

I cannot save my document.How can I solve this? ============resolved. after uninstalling all dev tools plugins from Chrome, it works.

asked in Product Questions

Embedding LucidChart area on Confluence page instead of whole page

Dear all I make heavy use of LucidChart / Park in projects and have the regular need to embed a LucidChart in Confluence pages.However I struggle to embed certain areas only. Embedding the whole page is not an option as I would end up with a very high number of pages in a document. How can I embed an area of a LucidChart page using the Confluence LucidChart Diagrams macro? I am happy about any advice!

Shanna HLucid support team

asked in Admin Questions

Okta SCIM field mappings: Configure optional mappings for title, department, and profile URL

You have the option to configure title, department, and profile URL field mappings in SCIM. To do so, follow these steps:To include these additional fields in your SCIM push to Lucid, navigate to the Provisioning tab. If “To App” is not already selected, select it. Scroll down on the page and click Go to Profile Editor. Click + Add Attribute and enter the following information: Display Name: Title Variable Name: lucid_title External Name: user.title External Namespace: urn:ietf:params:scim:schemas:core:2.0:User Click Save and Add Another, then enter the following information: Display Name: Department Variable Name: lucid_department External Name: user.department External Namespace: urn:ietf:params:scim:schemas:extension:enterprise:2.0:User Click Save and Add Another, then enter the following information: Display Name: Profile URL Variable Name: lucid_profileUrl External Name: photo External Namespace: urn:ietf:params:scim:schemas:core:2.0:User Click Save.These fields w

asked in Product Questions

Misunderstandings about Lucidspark storage space management

I have many misunderstandings about Lucidspark space management. At first, we had a collaborative project, and I created the document in Lucidspark with my personal account gracetrishhome@gmail.com; I upgraded it to the individual plan, and in the process of working, we had a problem with space. After a significant amount of trying to understand how to clean a space, I realised this was impossible. Question: How can I clean the space? Any attempts to delete an image on the board do not have any effect. I found the topic in your comunity borad Troubleshooting: Storage – Lucid but there is nothing to help me.Also I found this topic Storage options for account with a lot of image-heavy documents | Community - it's the same problem. I also tried to transfer ownership of documents to another account (corporate), and now I can work with documents with another account. But my personal account still has 0 of 1 GB of space left.There are also no documents with pictures in the list of documen

asked in Product Questions

Unable to link a shape to a Lucidchart document

I have followed the steps in the Help Section and also followed this thread which looks to be exactly the same as me I have done this: To link your shape to another Lucidchart document:Click the link icon in the Formatting bar. Select Document. Click Browse Documents. Select a document from your documents page in the pop-up modal. Click the thumbnail of the document you want to link to and use the arrows to toggle to a specific page. Click Select.The screen shot in the thread is different from mine as well I select a document to link but it doesn’t seem to do anything. I try and Shift + CTRL + Click and it just highlights some other shapes.I can link to another page and link a URL, just not a document.I have Admin rights.I also asked someone else to try and they have the same issue.

asked in Product Questions

Can't delete row in Lucidchart table

I am trying to delete a row in a table but when I select the row and click on the delete row icon only the first cell in the row gets deleted. Not sure what I'm doing wrong I've tried selecting the entire row using the shift/click method. Thanks

asked in Product Questions

Summing of Containers

I have multiple shapes that I have copy & pasted. (screenshot 1) I have added a field called FY24 which has numbers from a data import. (screenshot 2) I used the Page>Data to create a field called “FY24” and then used the formula `SUM(CHILDREN.”FY24”). (screenshot 3) No summing is occurring I will attach a few screen shots as well. What am I missing? Thank you. Screenshot 1Screenshot 2Screenshot 3 Like Quote

asked in Product Questions

I can't add line or background color to text box

It seems that te text feature is not working as expected in Lucid chart. Specifically when I add a text box to the chart, and then I try to add lines or background, the options are not available. Moreover, in any box, when I select the text and try to move it to the upper side or to the sides, the text does not move. I’m attaching the screenshot for this: unable to add lines to text box This is an example that the text does not move when moving around the text inside a shape. I keep clicking on the “Up” button, but the text stays in the bottom of the shape.

asked in Product Questions

Problem with freehand drawing

Good afternoon,I noticed that when I write freehand with the pen, several times the pen freezes while I write for about 1 second and then the word I was writing becomes distorted.I would like to purchase the paid version after the trial week of Lucidspark, but this bug is holding me back because it is very annoying and is often repeated in an hour of work, both for me and for my students (from different devices), making it difficult for us to teach lessons with calm.Thank you for support

asked in Product Questions

Request SVG version of document page via API

Hi,I can export png/jpg images using the ‘accept’ header and calling the documents API. Is there a way to get an SVG version of a page? The documentation does not mention it as being supported. Also, is there an easy way to access a documents metadata without getting all of the documents contents. I’d like to get the document meta, and the meta for each of the pages it contains, primarily page title. I can get this by calling /documents/{id}/contents but the response includes everything in the document and is much more than I really need. Thanks,Gary

Barbara LaMarche

asked in Admin Questions

Bulk update user's email address

Hi there, I am trying to figure out if there is a way to mass update users’ email addresses using a csv file? If so, how could I do that? Thank you!

Morgan TLucid support team

published in Product Questions

Jamboard/Google authentication loopTroubleshooting

Some users in our community have reported running into an authentication loop when trying to import Jams from Jamboard into Lucid. This may be happening if your Jams are in a different Google account than the one you have connected to Lucid. To resolve this issue:Login into your Lucid account. Click your profile image or initials in the top-right corner. Select Account Settings. Click Apps & Integrations from the navigation on the left-hand side. Select Lucidspark at the top of the page. Under the “Google Drive” section, click Unlink Account. Refresh the page in your browser. Under the “Google Drive” section, click Link to Drive. Follow the authentication steps to link Lucid to the Drive account that has your Jams. Retry importing a Jam into Lucid following these steps.Let us know if you continue to have problems so we can investigate further!

Ashley CLucid support team

posted in Product Questions

From Jamboard to Lucidspark: Ask questions and get support here

If you’re new to Lucid and you’re coming from Jamboard, welcome! On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.Here are some of our best resources we recommend starting with:Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. Read our Transition from Jamboard to Luci