Peer Support

Hi,I have linked my Google Drive account with Lucid account. New diagrams created in LucidChart shows in my Google Drive account under “Lucidchart” folder. But, every file in Google Drive shows “blank diagram” as file name. Should the name still be part of meta data that syncs? So far, I tried:Unlinking the account and relinking Remove and put back the check mark to allow sync Tried the Sync Now buttonCan you confirm if the behavior is expected?Thanks!   

Are there any updates as to when Excel 365 will be taken out of beta?  Our company has been asking for a really long time, and we are a Microsoft shop and really want to expand our use of data linking in Lucid and really need the two-way synch to do so.  Thank you for your consideration.

Hi everyone, can anyone help me solve this issue? When I add a note to my charts, even if I try to adapt it by adjusting the note shape, I’m not able to make it fully contain the text inside the note.

Is it possible to create a roadmap from the template that uses a different time interval than the options offered? I am trying to create a road map of yearly intervals - 2025, 2026, 20267.  Thanks for any insight.

Hi I have shearched online, used chatGPT , but I cannot find out how to add a connectort point to a shapeSome searches indicated using Ctrl(Windows) and Click on Shape border...this does not work. Other searches say right click on the shape bu slecting Add Connector...this does not exist?Any thoughts?In Visio is can easily be done?CheersWarde

I have two data sets and one of my data sets unlinks and then I get errors and need to re-sync is over and over again. (google sheet)

My org chart (using the org chart template) suddenly is showing the direct report and total report count as [object/object]. There were no changes to the data source. This has never been an issue.When I look at the history of the org chart it’s also showing only partial data (ie for one employee a name and location - for another employee the name is object/object and location is as well)I’ve restored the google sheet to a previous version just to see if that did anything but the result in lucidchart is the same.Direct and Total report count:Version history: 

Hi,I’ve generated a csv file that appears to be in the right format to import database data into a Lucidchart ERD.The import works, and I can display my ERD chart, and see the foreign key joins, but for fields in tables that are both Primary Keys and Foreign Keys, and I populate the constraintType column of my import csv file with:"PRIMARY KEY, FOREIGN KEY"the ERD chart only ever seems to show ‘FK’ in the Key column, and not ‘PK / FK’. I’ve tried widening the Key column just to check that the text hasn’t been truncated, but the column only seems to be populated with either FK or PK, and not PK / FK where the import file defines it. Any help or suggestions gratefully received. Paul

I’m having trouble because text corruption occurs when I create links in PDF, PNG, or JPEG format from the “Publish” command.There is no problem when creating PDF files via download. This issue did not occur before, but it has started happening in the past few days. I would like this to be fixed.

Hi,I signed up to LucidCharts for a week free subscription. Really enjoyed using the services as it really helped me for my project. I thought I had signed up for a month after the week ended but was actually charged for a full year (£129.60)! As a uni student this is not ideal. I’ve submitted a form to speak to the team.  Has anyone faced this issue before? If so can they give me advice on the best approach for this. 

newbie question - Ctrl+Z doesnt undo.I stretched a swimlane, it enlarged every swim lane. CtrlZ not working.History has saved only a snapshot from 15 minutes earlier. Is this normal? Any advice? 

We are creating a library of pertinent Lucidchart files in Goggle Drive.  We can go to our own Lucidchart folders in My Drive to get those but how do we create a Lucidchart link in Google Drive to a Lucidchart file that was created by someone else--even if our access to it is read only?

Within a text box we have been differentiating between red and orange text color for required vs. optional attributes. But all of a sudden, when I go to change the text color of one piece of text within a text box, now the custom color option automatically initiates, and there is no way to successfully select the pre-determined red. I keep ending up another color automatically selected, or no change, or different colors when I select the text box vs unselected. This is VERY frustrating, please help!  Unselected:Selected: 

Click on a blank area of your Lucidchart diagram to de-select everything. Click the "Edit Line Type" icon and choose the type you want.This is similar to Adobe software (e.g. InDesign) where settings made with nothing selected turn into defaults.

I have tried to submit payment to upgrade to the premium plan but am having extreme difficulties. I have verified all payment information with my finance team and am still facing these issues. How do I contact someone to resolve this? Are there easier ways to set payment details up for subscriptions? The support team has not reached out to me since placing my ticket and at this point I have to consider using an alternative solution.

My team accesses a whiteboard from their phones many times in a day. For the past 2-3 days a published PDF (that has been operational for many months) is no longer readable via safari on iPhone.  Publishing a new link works for a few hours and then encounters the same issue. The browser tries to download the pdf but the progress bar spins infinitely. 

Hello,I want to print on ANSI or Architectural size paper (Pre-defined C or D size). When I go to print, the paper size options do not include what I am looking for, and if I use a custom size, it prompts for paper size in pixels, not inches or other units. Any ideas? Hovik

Is there a way the copy the format of a shape and paint it to other shapes similar to excel?  "Format painter"?

Hello,I can’t create a new diagram or open existing ones - the page keeps loading and never finishes. Could you please help?  

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

we have the lucid chart addon for confluence and one of our users is not able to edit the document after inserting it into a page. he gets the error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit.”  using the document picker to insert the diagram does not help. user would like to increase the height of the chart but is unable to make any edits.

Several of our My SQL database designs have referential integrity between tables across schemas. When trying to import an ERD from My SQL it seems that referential integrity between tables across schemas is ignored on import.    Is there a way to make it so that referential integrity Lines will show up in imported diagrams across schemas?

We are experiencing problems with all diagrams published via image link. All text containing accents is being distorted and generating strange characters.Below is a screenshot of how the diagram appears in the Lucid editing screen: And below is a screenshot of how the publication image is being generated:  All the diagrams we have with accented text are the same. We recreated the publication using another link and the problem persists.Documents exported as PDFs also have the same error.We await your feedback on the problem.Thank you, Otavio 

Ever since this went live it’s been a thorn in my side, how do I turn this feature off?  Thanks!