Peer Support

Hello,I’m using an organizational chart template. I tried to make manual adjustments, but I cannot. I need to insert one person reporting to two people in an org chart. I need Lucia and Jules to report to the Brand Manager and Brand Coordinator.Can you please help me?    

Course instructors at our university have reported student access issues when using Lucid during live class sessions. Students who are logged into Canvas encounter access permission problems and are prompted to request edit access in these scenarios: Clicking "Open in a new tab" on a Lucid board embedded in a Canvas page prepared by the instructor Clicking a breakout board link prepared within the main Lucid board by the instructor Please advise on how to resolve this issue. It is not feasible for instructors to manually grant access to large numbers of students individually during live sessions.

Hi,I previously submitted a refund request regarding the recent charge for the Lucid annual subscription, which was renewed unintentionally. I cancelled the subscription as soon as I noticed the charge and submitted a refund request immediately.However, it has now been three days, and I have not yet received any response. I would really appreciate it if someone could look into this request as soon as possible, as the charge is quite significant for me.I did not intend to continue with the annual plan and have not used the paid features since the renewal. I would be very grateful if you could assist with processing the refund.Thank you for your help, and I look forward to hearing from you soon.

A few months ago, suddenly a 7-day expiration was added to all lucidchart sharing — even within my own company. So now, everyone keeps losing access to links that were previously shared with them. I spoke to our corpeng team and they said they didn’t implement this, and security doesn’t implement without corpeng. What’s going on here?

Hi Lucid users -- if you are having trouble with Revision History there are a couple of things to take a look at: Revision History is only available to certain subscription levels. If you receive a message saying you are unable to view it you will need to upgrade to access your revision history. If you upgrade your revision history will be available from the beginning of your documents. Refer to our Upgrade your Lucid account. While making edits to your document Revision History will save a different version every few minutes. Pressing “Restore” will restore that copy over your current copy. If you are wanting to keep your current copy you will want to press “New from version”.

I cannot edit ANY of my documents, I am the owner of ALL of them and I cannot edit a NEW document. I cannot scroll properly. I cannot create anything as it all is locked. This effects everything

I am trying to create a questionnaire with some logic jumps and would like to map this project out.  Unfortunately, I am not sure which free template I might start with.  Any ideas?  Thanks.

I’m an individual - I have no use for 3 licenses.  Yet I can’t see my revision history unless I pay for them.  I want to use the new AI assistant but I never will again because it makes terrible errors it cannot correct and there’rs no option for me to revert. 

Hi Lucid Support Team,I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.Issue details:I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:“There was an error loading your document.”Another document named “Flowchart” loads without any problem.At the same time: The “New” button is disabled. I get a notification stating I don’t have an internet connection. However, the main dashboard cards load corre

Hi, I’d like to follow up ticket Id #6461510Assigned to Cristina VIs there any other way to find my documents without providing the names? Because I don’t remember the names of my documents. Probably one of them can include name “Absolute” or “Абсолют”. Also I have an old invoice ID if it helps:InvoiceInvoice # 12556101Billed On Jan 10, 2023Terms On-ReceiptDue On Jan 10, 2023 Thank you! 

I’m experiencing an issue with the Revision History feature. I noticed that the connector lines between process and decision boxes are no longer appearing straight. Instead of connecting directly to the shapes, the lines route downward and then back up before reaching the box.When I attempt to restore a previous version from Revision History, many of those versions show the same issue. I did find one version where the connector lines appeared correct; however, after restoring it, the lines reverted to the incorrect routing. When I tried again, even the version that originally displayed the correct straight lines now shows the same downward-and-upward routing behavior.“Show grid,” “Snap objects to grid,” and “Show guides” are all disabled. Screenshots are attached for reference. So far, this issue does not seem to affect my other process diagrams. 

Please issue my refund. I was charged today.  That's not too much to ask. 

Hi i am new to lucidchart i tried for trial but my money got deducted for yearly plan for 108$. Please help how i can i initiate a refund as i first want to use the product for 7 day and then decide for subscription.

Good day. How do I request for assistance regarding a recent charge on my account. While I was exploring and reviewing the premium features of Lucidchart, I was accidentally charged $108 for the annual premium subscription. I did not intend to subscribe to the annual plan, and I may have selected it while checking the available options.I would like to kindly ask if it is possible to receive a refund for the annual charge. If a refund is not possible, I would greatly appreciate it if the subscription could instead be adjusted to a one-month premium plan, since I am planning to use the service but only for a short period.

Please issue refund immediately or I will seek legal redress. 

Hi! can u help me? Can u help me with a refound? !!!! First I try to pay my individual (month) subscription but in the second opportunity I had a mistake and i pay the annual subscription, I thought my card didn't work for the credit credit limit but this was possible and I want to pay only for month. Thank you so much!

After the 7-day free trial, my payment was deducted, but I couldn't use all the functions at all. I hope to get a full refund.

hi there! i added tags on my board, and question:how i can search my tags by name quickly?i added screen, i tried to find tag #work but it can’t show me my tags.. 

Hi everyone,I’m looking for some help with user management in my Lucid account. I accidentally removed several users from a specific group, and now I’m unable to see or access their files/folders that were associated with that group. Any advice on the quickest way to roll this back would be greatly appreciated!

Hello,I have an Org Chart in which I have duplicated a tab that has data linking to Excel.  On the new duplicated tab, Lucid created a new data set instead of keeping the data linking that exists in the original tab.How do I either duplicate the original tab and keep the data linking or relink the new tab to the original data in excel?Thank you,Brian Moser

Hi!So I connected my HR Team Database to Lucid chart to create and maintain both my org chart and my team directory, but for some reason my sheet isn’t syncing at all to my lucid chart. So far I’ve tried:replacing my dataset 4 times clearing my browser cache and then re-opening disconnecting and re-connecting my google sheet AND google drive integrations restarting my computerIs there something I’m missing? Please help!

Lucid automatically adds “http://” in front of a link, but I am adding a link to a shared server and filename which starts with “\\”, instead.  Adding “http://” makes it invalid. How do I avoid this ‘helpful’ feature?

tried exporting to various options: pdf, png, png-transparent, svg, etc.It says “generating file”, but then an error shows up “An error occurred. Failed to download”.error message​​​​​ 

Hello,I recently paid for the Lucid membership for the full year. However, I have already cancelled the subscription because I will no longer need the service.Since the subscription has been cancelled and the service will not be used going forward, I would like to kindly request a refund for the unused portion of the annual subscription.Thank you very much for your assistance..