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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Document does not export as pdf

When exporting to any file type I get the message that “Due to the size of this document, it may take soe time to generate your file.”. I have turned off infinite panel, it’s only one panel of 8.5 x 11. There is only one layer, one tab and its just shapes and texts. After leaving this open for an hour it does nothing. Same with printing.

Plative Bennett

asked in Product Questions

Comment Markings Won't Go Away

Hi All, I recently copied my entire Lucid workbook and now have very strange comment markings that appear on every single page and I can’t delete them or even touch them. They’re more annoying than anything. Does anyone know how to get rid of them? These are the exact same on every page

asked in Product Questions

Google Sheet Returning Info to Lucid

I understand there’s bi-way integration w/ Lucid and Googlesheet, but I thought that was mainly from essentially an embedded standpoint.Instead, what I’d like is the info from certain cells (say, a calc’d / sum cell) show up in Lucid.See screenshot - in an ideal scenario I’d like to do a variety of flyout/show-hide containers where clicking on a button exposes the g-sheet...but this may be further iterations.At it’s most basic though I’d like info from G-sheet to be presented back in Lucid elements, not just exposing the G-sheet itself.Thoughts?

posted in Product Questions

Printing

I am trying to print a chart on to 11 X 17 but when I print it the chart size is small.  I have tried matching the chart to the size of the paper no luck.  Any suggestions? Thanks

asked in Product Questions

imported shape properties, can't add property text

error when inserting text from the shape properities for an import share from cisco visio stencil. formula looks correct none of the shape properties work, other shapes that are not from the imported visio stencil work.

asked in Product Questions

Floating Key for my lucid spark board

I have a Lucid board that uses notes to denote the task and the date. The problem I have is as the time goes on the Key gets harder to find for the user since it is before January in the list. I know I can use hotspots to link to the location of the key but then the user would need to navigate back. Is there a way to put the key on a layer that is floating and stays “always in the upper left” when visible no matter where I am on the chart? Or any other free solutions

asked in Product Questions

Arrow Length Value Display

Is it possible to display the Arrow Lenght in m/cm on a floor plan? It would be perfect for warehouse layout analysisHowever I found formulas only to show Endpoints

asked in Product Questions

Swim lanes don't stay in the same spot

I have a chart with swim lanes, and I’ve moved those lanes to a specific location on the page, but every time I reload the page or someone else opens the chart the swim lanes randomly move to a different location.

asked in Product Questions

Hiding all "child" and "grandchild" layers

I have created a Lucid Chart diagram - a decision tree - that starts with one “parent” task (a box). This is the only item on that layer. I then added a second layer that is displayed when you click on the parent box; this second layer shows two “child” tasks. If you then click one of the child tasks, the next layer is triggered to open and you can click one of those “grandchildren” to dig in further. The issue I have is that I want to be able to click the “child” and have all the grandchildren and great-grandchildren close as well. Right now, when I click the child the grandchildren close, but the great-grandchildren and beyond are out there hanging in space not connected to anything. Any ideas? I’m sure this is probably an easy fix, but I’m relatively new to the platform so appreciate any advise. I’ve put a screen shot here to show what happens when I click a child (dark grey box) after opening layers deeper down. That empty space in the middle is a layer that was turned off by click

asked in Product Questions

Help adding layers to my diagram

I can’t figure out how to add layers to my diagram

asked in Admin Questions

Questions For New Team Space

I have a few questions regarding my new team enterprise space. I have about 5 license users that have previous licenses from other teams but we want to make sure they are only getting charged for licenses on our plan. How can I confirm this? One of my users said she tried to click on the link sent out to her to join the team but the link has expired. Can she just go to the Lucid site and log in with her email?

asked in Product Questions

Remove text in Mind Map Lines

Hello community!I am struggling with the mindmap feature as it generated great looking lines in great template for Mindmap! However, it generated with “subtopic” names for the lines and for the love of god i cannot figure out how to change it or at least remove it? Can somebody help please? Screenshot below.Thank you for your time!

asked in Product Questions

UML Markup scrolls when writing

When working with the UML Markup on long UML sequence diagrams, I noticed that whenever I type changes the whole frame scrolls to the top. This means that modifying markup that’s further down (that one needs to scroll to) is impossible without having to scroll after every character. I have ended up writing the markup outside of lucid which kind of defeats the purpose of having the markup editor in the first place. Is there a way to prevent this?

asked in Product Questions

Upgraded account to Individual and lost all my documents from Free version

Hi there, I recently started using Lucid Chart to create 3 documents. I then convinced my company to purchase me a full Individual licence and I upgraded my account. Now the 3 documents I created have disappeared and I really need them back. Can anyone help?Robbie

Amelia WLucid support team

published in Product Questions

Use custom templates to start each document with default settings ✏️Lucid advice

Keeping your document design consistent within your company can give your documents a united look. To accomplish this, you can create a blank document and select your desired shape and outline colors, line/arrow properties, text font and size, etc. without any objects on your document. You’ll then see that any shapes, lines, or text added to your document will have those properties. Then, you can designate this document as a template to use yourself or share with your team. New documents created from this template will maintain those set properties.How do you use templates to make your workflow more efficient? Share in the thread below!

satoshi_hoshiya

asked in Product Questions

Lucidspark Startup Time Optimization

When I start Lucidspark on my Board65, it takes 45 seconds until I can actually use the app. Is there a way to reduce this startup time to around 5 seconds?

Ashley CLucid support team

posted in Product Questions

From Jamboard to Lucidspark: Ask questions and get support here

If you’re new to Lucid and you’re coming from Jamboard, welcome! On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.Here are some of our best resources we recommend starting with:Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. Read our Transition from Jamboard to Luci

asked in Product Questions

Unable to add add-in for Lucidchart in Microsoft Powerpoint

Recently I’m trying to add Lucidchart add-in in MS Powerpoint so that I can edit any diagram created in Lucidchart and added in my Powerpoint document, but it is showing like this

asked in Product Questions

UML sequence diagram input box jumps to top on text change

Possible bug. When using the “UML Markup” feature for the “UML Sequence” shape set, if the markup text is longer than the screen height, any time you change the text the scroll position resets to the top. This makes it close to unusable for large diagrams. Expected behavior is that the scroll position does not change except when I scroll.Last time I used this feature (about a month ago) I did not see this behavior.Reproduced on both an old document and a new one, with different markup text. I was able to reproduce in an incognito browser, so I’m confident it’s not a poorly behaved extension.Video of the issue in action:Chrome 126.0.6478.127 on OSX 14.5 on an M1 chip.

asked in Product Questions

Dynamic Tables & Jira: error when updating Priority

When trying to update the Priority of a jira issue using Lucid’s Dynamic Tables it fails with the error “Cannot convert that shape.”Other jira fields can be updated using dynamic tables. Both scenarios can be seen in the video below. screen recording Can you help?

asked in Product Questions

Lucid Chart Not rendering shapes correctly

The diagrams and shapes not rendering correctly.

asked in Product Questions

Reference data from another page in same Lucidchart document

I have a single Lucidchart document with multiple pages. In page 2 I’ve created some page data fields. I would like to reference the page 2 data fields within shape data or page data from page 1.All documents seem to indicate data linking, but there is no option to link to a page in the same doc, only options for external sources of data.How can I reference another page’s data within a formula?

asked in Admin Questions

Error Code: CE013 - Embedding Lucid document into Canvas

Our institution uses Canvas LMS. I’m trying to use Canvas’s function of embedding a lucid document into a “page” and when I try to connect to my Lucid account to access said document, I get this error message: Could not verify the integrity of the OAuth request. Please try again or contact Lucid support if this error persists. (Error Code: CE013)

asked in Admin Questions

SCIM Connector not Deprovisioning/Removing Old Users

I recently re-enabled SCIM after the license change, and I audited out ~200 users that no longer needed access to Lucid. Removing them from the Okta App does not remove them from Lucid, but adding a new user, then removing that added user works properly. How can I get Lucid and Okta to force update the user list on a bulk change without having to do it manually?No error codes are appearing, and its hard to troubleshoot where the issue is arising.

asked in Product Questions

Sum column data when another column meets certain criteria

Hi there - attempting essentially the same formula as described herefor a sum of finances within 1 given year, tried with;{{=SUM(IF(@"FY Plan" = "2026" @"Opex FC" 0))}}per guidance but all I get is an ‘Unexpected end of expression’ error

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