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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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posted in Product Questions

How to show "Status" and "Estimate" on cards within my roadmap?

In Lucidspark it used to be that when selecting a Status (In Progress To Do etc.) it would show up on the card in the roadmaps I created. Recently I noticed that Status and Estimates no longer show and you have to click into the card itself to view. Is there a way to get these to show on my cards again?

asked in Product Questions

New line in element Data field

I used to be able to add a new line in the Data fields of a Lucid element by pressing Shift + Enter. It seems like this stopped working few weeks ago. I can still enter new line by copy-pasting it from somewhere else, but I can't do it with a keyboard shortcut anymore. Has the shortcut changed, is there any other way to enter a new line, or has this functionality been completely removed?

kahojjjjjjjjjjj

asked in Product Questions

I want to set the default font to 'Lucid JP'

The current default font is 'Liberation Sans,' but I want to set the default font to 'Lucid JP.'The language in my account settings is set to Japanese.

asked in Product Questions

Timeline is freezing

Hi, I am new to Lucidspark and am trying to use the Timelines function. By default the timeline shows in days, however whenever I click on Weeks or Months my board freezes and I need to refresh it.

asked in Product Questions

Script link URLs

Hi there,I’d like to use scripting when I apply a link to a shape. Use case: I have a JIRA ticket number on the shapes as custom field. And I want to provide the convience of a link on the shape so that one can jump directly to the ticket. For sure I do not want to enter the ticket number twice (once in the custom field and another one in the URL for the link).Is that possible?BestAchim

asked in Product Questions

Help with Arrows?

I just started using Lucid Chart. At first the arrows were working fine and automatically turned green or red based on yes or no. Then I was suddenly unable to access any arrows. I can draw straight black lines between shapes but no arrows. I have tried everything I can think of to get the arrows back to no avail.Any idea what might have happened and how I can get the arrows back working?Thanks

asked in Product Questions

Bring Everyone to Me

Miro has the facilitation feature “Bring Everyone to Me” that moves everyone following the board to the location that you are on. Is anything similar available in LucidSpark? If not, this is a powerful facilitation feature that should be considered.

asked in Product Questions

Counting shapes of the same color

How can I count shapes of the same color? I have multiple circles of different colors and I want to count number of circles with the same color.

asked in Product Questions

Possible BUG when trying to insert data as text

I’m using Lucidchart and I’ve made some aggregation in the custom data: Whenever I try to Insert data as text I’m getting: Is it a bug? am I inserting the data in a wrong way?

asked in Product Questions

Import cards or shapes with data in Lucidchart

Hi,I’m very familiar with using the org chart tool in Lucid Chart to import CSV data and add data to shapes on an org chart. I’d like to do something similar with a bunch of freeform cards. I’d like to import a spreadsheet of 100 rows with 5-10 columns and have it generate 100 cards with the data from most of the columns on the cards. I’ve seen the ability to import data to a lucid chart but am unsure how to generate the cards. I need them to be in a freeform format where I can freely organize them similar to how you would do a sticky note excercise. Thanks!

asked in Product Questions

Link to page within document not working as expected

Hello,I have a document where I am linking objects to specific logic on another page. When I ctrl+shift+click one of the objects it does not always go to the page it’s set to link to. Sometimes it works as expected sometimes it randomly links to a different page.

asked in Product Questions

Can't Browse Team Diagrams - Redirects to MyTeams

I created the team when I had Google authentication. I had to change to a dedicated user name/password due to a corporate policy change. Everything else is still accessible.I can still access the diagrams with a direct link.However, I can no longer browse the team documents. I can’t create a team space or go the team hub. It immediately redirects back to a listing of My Teams.

asked in Admin Questions

My documents will not open

URGENT QUESTION: I am trying to open any document on my account and it will not open. The intro screen always gets stuck right where the below picture shows. I need to modify these documents for our proposals. Please help!

asked in Admin Questions

Export a list of all charts

I have an enterprise account and am a Document Administrator (screenshot below of my rights). Is the only way to get a downloaded list of all 8,000+ documents to have Enterprise Shield add-on overview – Lucid?I’m just looking to get basic information on the documents including its name, who created it, who owns it, when it was last edited etc. Normal meta info about our Lucid assets. Our goal is to know who power users are to better understand how we use Lucid at this org.

william.walberg

asked in Admin Questions

Options for performing bulk export?

I am looking to export all of our LucidCharts to something like PDF or PNG. The format isn’t too important -- read only is fine -- so long as we have the data exported in a way that we can back it up and have it saved outside of Lucid. I’ve seen another post that says explicitly that Bulk Export to Visio is not possible but I am okay with exporting to something besides Visio and therefore wanted to inquire as to our options. Thank you very much in advance for any responses.

asked in Admin Questions

Lucidchart fumulates

How to calculate the associate type = Ent people’s number in Lucidchart dashboard?

asked in Product Questions

How to change grid steps/subdivisions from 4 to 5?

in Lucidchart, current grid is always using 4 subdivisions/steps, how can I change it to 5?

asked in Product Questions

Document Linking

Are you able to set links between documents that are relative? For example if I have DocA and DocB, where DocB contains a link to DocA. If I make a copy of DocA→ DocA2 and a copy of DocB→ DocB2, is there I can have DocB2 link to DocA2 without having to remap the links? (e.g. if the documents all exist in a folder, can I set a relative path that determines which document to reference in the link?) Thank you for your help!

asked in Product Questions

Custom Hover Text with Multiple Shape Data Elements

Trying to have a formula that displays multiple shape data elements with reasonable formatting.I cannot figure out the syntax or if its even possible. I have tried using concatenate which worked but there was no way I could figure out how to inject a new line \n or similar using text or char() or code() etc… Any ideas?

asked in Product Questions

Lucid Jira Integration - Cannot create or import subtasks

Hello - I am having issues with both creating and importing Jira subtasks into Lucid. I am getting an error that either the Jira issue failed to import or create.I am having no issues with any other Issue Types. Only subtasks. They also do not show up as Linked Issues, although probably because by definition they are Subtasks and not Linked. Any assistance available here? Why would this only happen for sub-tasks but not for other Issue Types? Thanks.

asked in Product Questions

Gliffy import not working

Importing gliffy diagrams results in a blank diagram. I have tried numerous diagrams.

asked in Product Questions

How do I change the photo in a an org chart?

How do I change photos for each person in an org chart? The instructions are "to manage an employee image select the shape and click [Photo] in the employee options bar." There is no [photo] appearing in the employee options bar on my document.

asked in Billing

Request for Refund Due to Unintended Subscription Charge

Dear Lucidchart Support,I am reaching out regarding a charge that was recently made on my account. I had signed up for a free trial and intended to cancel it before the end of the trial period. Unfortunately, I mistakenly thought I had already canceled it, but my account was still charged.This was an unintentional oversight, and I have not used any premium features since the trial ended. Given my current financial situation, I would be very grateful if you could consider a refund.Thank you for your understanding and assistance.Best regards,

asked in Admin Questions

Error downloading file as a PDF, JPEG, or PNG

I’m having trouble downloading my file as a PDF, JPEG, or PNG. It keeps just saying error and won’t download

asked in Product Questions

Problem with freehand drawing

Good afternoon,I noticed that when I write freehand with the pen, several times the pen freezes while I write for about 1 second and then the word I was writing becomes distorted.I would like to purchase the paid version after the trial week of Lucidspark, but this bug is holding me back because it is very annoying and is often repeated in an hour of work, both for me and for my students (from different devices), making it difficult for us to teach lessons with calm.Thank you for support

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