Peer Support

Generating a diagram in Lucidchart with AI makes it easier than ever to bring your ideas to life. You can even attach an image, TXT, or PDF file to help the AI create even more accurate and detailed diagrams. Here are three key use cases where adding a file can improve your results: Convert hand-drawn sketches into digital diagramsHave a whiteboard sketch or a rough diagram on paper? Uploading an image of your drawing helps AI interpret your structure and translate it into a polished Lucidchart diagram. This is great for brainstorming sessions where you want to quickly digitize ideas. Visualize complex data from reports

When synching a dynamic table with WIQL via Azure DevOps, it appears to leave out items that are not in the initial 50 items pulled in the query.If I open the ADO WIQL import page, search for items, page over to the items after the first 50, and then click synch, it will pull in those items. If I go back out and run the synch from the dynamic table options, it will remove the items outside of the first 50.

I connected the MCP Server to Cursor using HTTPS.  Cursor successfully connects and shows that 6 tools are available.  However, when I make a request I am not getting back a response.  I reconnected using the NPM package and it does work successfully, but only 3 tools are available.  How do I get the HTTPS Server working in Cursor?

Is that an option that I’m not seeing? Trying to increase security. 

So all my ways of adding images are now greyed out and I can’t click them. I have two paid accounts, one personal and one for work and both are not allowing me to upload images. What do I need to do to get this feature back? 

When using a wacom graphics tablet with the draw tool it is not possible to move the board/View with space or rightclick, instead the draw tool creates a line  expected behaviour: when the hand to move shows from pressing space the pen moves the view/boardcurrent behaviour: a line is drawn instead of the view being moved condition: this is only happening with the graphics tablet not with mouse

When I create diagram as code using the new mermaid functionality in Lucidchart, and then import it into a Google Doc using the official Lucidchart integration, the text on the diagram is not displayed in Google docs.This was also reported here, but that question is marked as answered, without a solution to the text problem.Example diagram:stateDiagram-v2 [*] --> state1: The first state state1 --> state2: The second state state2 --> [*]: The end state note right of state2 This is a note on the right side end noteThe result in Google Docs

Hi, despite using only basic forms, I cannot change the shape. I do not get the “change shape form”. What’s my error?  

The thumbnails for icon and images no longer work after what I believe was the update to power them by the brave browser. They simply show the default web image icon which makes my favorite feature of lucid unusable. 

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact?  It is probably a 10 minute conversation  

Hi everyone,Is there a way to display the list of all documents that are in my subscription (in my account).I’m the account owner and I want to list all the documents available.I’m only able to see the number of document in my account (Admin=>Usage data).Is there a way to do that using the Rest Api ?Regards.

Hello, I am attempting to create new diagrams for a customer whose accounts we manage. They are in their own Org, and I am adding the Lucid role to the accounts as instructed. I am able to get credentials to take and it seems to read all of the resources fine, but when I attempt to create a new document with the role it gives me one of two things:An error saying something went wrong and couldn’t complete (no further details) It creates a document but the document is emptyI have deleted the accounts and roles, recreated the roles and performed the import of the accounts, but no dice when creating a diagram. Thanks for any support!

I am trying to change number of inputs on gates from the “Logic Gates” shape group.  My specific example is a NAND gate.  I have read instructions that indicates there should be a property that can be adjusted in the contextual panel.  I am not seeing this in the panel.  Please see below.  Is something needed to be done to enable this option or does it not exist anymore?   

I create four charts in one document, each on different sheets. When I tried to export the document,  a message appeared saying the document is too large, followed by a fail operation message. I found in the community that this error has occurred before. A post titled “An error exists on this page (export to PDF fail)” from a month ago mentioned that it was resolved by the developers. 

Confluence connector for lucid app is broken All embedded diagrams hang with “App is not responding. Wait or cancel?” Editing the macro settings returns : Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable. I am admin on both Confluence and LucidChart

Since yesterday, we've had a problem that renders LucidChart unusable: when you create a text box (for example) and type text containing a space, it becomes impossible to exit the text box. Pressing Esc does nothing. Double-clicking elsewhere creates another text box, but you're still in selection mode, not editing mode.The only solution is to refresh the page... making it impossible to work.This problem has existed since yesterday on all the company computers that use it.

Is there a way to edit the shape size in the Diagram Key? The way my large diagram is scaled and the font size of the text in all of my objects (not just the diagram key), the shapes deserve to be much larger. I need to increase the size of these objects be in scale with the entire diagram but haven't been able to find a solution in my search. 

Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually

Hello used lucid AI to create a sequence diagram, but I cannot edit it - change the names, move the arrows around, add new arrows and text, etc.  The AI chatbot says it made it editable for me.  How can I edit a lucid AI generated diagram?  this seems to just be an image, not the individual elements, not very useful IMHO.If the answer is “it’s not possible now”, please tell me when it will be possible.  

Hi I know sybase is not supported and not in the list. How to generate CSV file for sybase and import ERD into Lucid? Any help is appreciated.I have below Query but not populating constrains data. i try to import the generate data into lucid chart i am getting errorQuery--------------SELECT    'sybase' AS dbms,    db_name() AS TABLE_CATALOG,    user_name(o.uid) AS TABLE_SCHEMA,    o.name AS TABLE_NAME,    c.name AS COLUMN_NAME,    c.colid AS ORDINAL_POSITION,    t.name AS DATA_TYPE,    c.length AS CHARACTER_MAXIMUM_LENGTH,    -- Identify Primary Keys (Type 1 in syskeys)    CASE WHEN EXISTS (SELECT 1 FROM syskeys k WHERE k.id = o.id AND k.type = 1          AND c.name IN (col_name(k.id, key1), col_name(k.id, key2), col_name(k.id, key3)))

Hi, I’m actually working with loads of charts, images and joints and I want to ask how powerful is LucidChart before I purchase the Premium Version. I want to migrate from Draw.io to a more power based canvas. I’m actually working with over 4000 objects and growing and I want it to not be laggy or not lose information caused by over-information.Right now I have imported the XML file from Drawio and it goes well but I want to know if it’s capable to manage much more.I hope for an answer. Thanks you!!

Error message:Message: Our servers experienced an error. We apologize for the inconvenience. (Error Code: SA001)Flow ID: 66c02e1517e29f1cTime: 2026-02-02T20:30:05.454Z Unable to access LucidChart even though, in the past, I have had no trouble.