Peer support

We are experiencing a regression with the Azure DevOps integration.Until last week, we could import a parent work item into Lucid and automatically include all of its child work items. This was a key part of our workflow.As of recently, child work items no longer appear when selecting or importing a parent:- The parent work item shows the correct total number of linked work items.- The link panel only lists Parent and Predecessor relationships.- Child work items are no longer visible or selectable for import.- The "Import" option is only available for the parent, not for the children.No changes were made on our side (permissions, Azure DevOps configuration, or Lucid settings).Can you confirm whether this behavior change is intentional or a regression? If it is intentional, is there a recommended alternative to import all children from a parent work item as before?!

Hello, I am wondering if anyone has tried to export a diagram with the hover text function made through conditional formatting. The hover text function is crucial to the diagram I am making, but seems like it would be lost if I were to export to a powerpoint format. I don’t want to forces team members to make a Lucid account, and I also don’t like the idea of making the link visible to just anyone. Is there a way to make this happen? 

I keep receiving access requests for my documents that are already shared. It tends to be newly hired coworkers. I believe the issue is that since they are new, our IT departments has not created their licensed account in Lucid.Is there a way to prevent them from requesting access or inform them that they would have access if they had a licensed account?

Htio bih napraviti knjigu formata 16 x 235 cm. Koje postavke trebam organizirati za to?

We have Lucid diagram linked to Orbus iServer and for some users this works and for some it throws below error.Can anyone advise, please. Sorry! Our Servers experienced an error. We apologies for the inconvenience.

Please help me get rid of the AI-stuff, which is just annoying 🙄I want the change shape instead! 🤓 HELP!  

When clicking on a contact card which was from Salesforce Data, I am unable to change the dropdown data on the contact shape.  It only flashes for a second and then goes away.  This is only for dropdown selection categories of data fields on the contact shape.  If Text, I can change it on the contact shape. I know I can change it on the Contact Details in the right panel but this looks like it should be able to be changed on the contact shape.  Thx

I created a layer and dragged a custom icon onto that layer and suddenly there are 2 layers with the same name. I can toggle visibility individually but if I remove one they both get deleted. It's confusing to a user of my template and its weird. 

I am making a somewhat large chart, but when I export it (PNG or PDF), the lines become “wobbly” and not straight. What is causing this? I tried incognito mode and different export methods. It could be because I have a lot of objects. Would this sort of thing cause the issue? 

Many problems when trying to copy or duplicate a group of objects or a frame that contains an assisted layout container.Steps: Select objects containing an assisted layout container (the bottom towers) CMD + C to copy CMD + V to paste on the same board  In another attempt, I tried selecting a much larger group of objects with multiple assisted layout containers and tried duplicating them (by dragging), the board froze/crashed

When trying to add a new user to Lucid Chart receiving the following error unable to add the user that does not exist   

Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrat

Why does the color of the text turn black when modifying text or after backspace? So I have existing text, when I edit this text and use backspace or I select a portion of the text and overwrite it, the text color of the new text changes to black, where the old text is default (gray).This is very annoying when you make a typo and use backspace to correct it, since all new text is then black.

How can I change the font size of the text that shows the line or object size. If create a line that is 30m the font size is super small I cant see what size it is.

The quick button (lockpad) for the layer lock is not working. 

Hello Team, Can anyone advise on how to make diagrams created by one Team memver be shared to all within the Project Team.Can admin enable sharing this.?

At some point, I must have published an image. Now I want to remove it from public access. How do I do that?

I wish to transfer a lucidchart document i worked on to another project, so that instead of being independant, it becomes just another page of the newer bigger project.\I naively tried coppying it after selecting all the element in the open canvas, and noticed that there was a problem of missing connectors on the pasted canvas.After some digging i discovered the correct way to do it was to use the menu with  Insert-> Import page and select my original document. However the end result is still missing some connections (certain tables get totally disconnected)

When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it. 

Hello,  We need help with Each of the 'boards' will need to be integrated at the tenant level, we want to make sure we have everything in order first. We also want to create ad groups so the support center can add them or remove them from having access to Excel add-ins. Thank you Kyle Murtagh

I’m experiencing a linking error when attempting to replace an Excel dataset. My agency blocks live linking, so I have to replace the entire dataset to perform updates.   This is my first issue with my dataset.  Can anyone point me in a direction to start troubleshooting?  The error itself is rather vague.   

Hi, We’ve been using the “Lucid Cards with Azure DevOps” extension for quite a while, and back when this was originally set up we had some issues getting the full list of Azure DevOps projects from updating correctly. We managed it in the end, but there didn’t seem to be a reliable way to update this project list, seemed to get lucky with whatever combination of fix attempts we tried. Since then, we’ve added additional Azure DevOps projects and these haven’t shown up in Lucid. I’ve tried breaking the connection for multiple hours before trying to connect again, to hope that this would fix it but it hasn’t worked. Furthermore, as the extension is being used more heavily now, I’m less inclined to want to break the functionality for a long time to try to force the project list to update. Can I please request some help from a Lucid engineer to try to help investigate this issue? Thanks,Thomas

In one workflow process diagram, grid lines are appearing both in the embedded version and in the Lucid web app for a coworker. When I access the diagram, I see grid lines in the embedded version but not in the Lucid web app. My expectation is that grid lines should not appear for any users in either view.Other diagrams behave as expected, with no grid lines showing in either the embedded view or the web app. Why is this particular diagram behaving differently?Grid Lines appear in embedded version for both myself and co-workerGrid lines DO NOT appear for me in lucid web app but appear for co-worker 

Good afternoon!We are currently on the Enterprise license and we noticed that once we change a lucidchart document’s status to one that we designate as “Locked” - for ex: “Completed” - the “Show Revision History” is no longer accessible.I’ve confirmed this is true at the editor and admin levels, even as the creator of the document.Is this by design? We were hoping that even though a document is locked, a user could still view the revision history for reference purposes.Thank you.