Peer Support

Generating a diagram in Lucidchart with AI makes it easier than ever to bring your ideas to life. You can even attach an image, TXT, or PDF file to help the AI create even more accurate and detailed diagrams. Here are three key use cases where adding a file can improve your results: Convert hand-drawn sketches into digital diagramsHave a whiteboard sketch or a rough diagram on paper? Uploading an image of your drawing helps AI interpret your structure and translate it into a polished Lucidchart diagram. This is great for brainstorming sessions where you want to quickly digitize ideas. Visualize complex data from reportsIf you're working with a technical document, project report, or system architecture overview, attaching a TXT file or PDF allows AI to pull key entities, relationships, and processes to create a clear, structured visualization. This saves time and ensures nothing important is missed.By attaching supporting files, you provide AI with more context, leading to smarter and m

I have a service blueprint where I am connecting boxes together with arrowed lines. Today, the connections are behaving bizarrely, where Lucid will change the start and ending connection point locations to less desirable locations e.g. from centers of box edges to off to the side. Lucid will also generate random and mis-placed line skips as well. How can I disable some AI or other feature doing this?  

Up until the last few weeks I was able to add employee photos to shapes in my org chart, but it does not appear to be working any longer. As I add new hires to the org chart, previously I was able to copy the image and paste into the org chart, usually by using Ctrl V. When I try that now, rather than pasting into the shape itself, it just pastes a large view of the photo over the top of the org chart - not contained within a shape but just copied generally onto the grid. I read through other options in the help center and it recommended dragging and dropping the image, which just gives the same result - pasted to the grid but not into the chosen shape. (Our company photos are not posted to a public drive, so as far as I know I am unable to accomplish this by using a link.) Is this a bug since it appears to be a change in previous functionality?

Trying to connect Jira to Lucid and the directions are generic.  I installed the lucid app in Jira.  There is a configure, go there.  There is a new button “Connect to Team”.  I do that and get a generic error that has no search results.  The error is from a lucid.com website, so it is not coming from Jira. Sorry!Our servers experienced an error. We apologize for the inconvenience. Flow ID: 8473455161684ba6Time: 2025-11-10T19:37:57.570Z Any insight here?

Please return the Lucidchart menu bar. I realize it take a few extra clicks now to get to the export/print functions. However, if you’re a heavy Lucidchart user, this elimination of the menu bar adds a hassle hurdle to using your product.

I have created a tree structure using Org Chart from an Excel Import. Each ‘employee’ box has a data set of variables imported from an external excel sheet. One of those variables is called URL and on each employee it contains the full URL data for an external app I wish to link to for that employee. If I highlight an individual box the ‘Link to’ menu option lights up. If I click that I  can then manually copy the contents of that box’s URL variable into the ‘Link to’ dialog. Now that individual box is correctly linked to the external app! Success! BUT I want to do that for all the 500+ boxes… is there away to make this automatic?

Hi there, I am trying to build a multidimensional swim lane process. I need to be able to tag each step in the process with two labels (either both, or just one). First,  I created a Dynamic table so that I could have both vertical and horizontal swimlanes. I can’t seem to turn magnetize on for this table type, as it’s greyed out (when I have a swimlane selected, and also when I have the whole table selected):I tried using the tag function. But I can’t seem to move the tags around, and I don’t want them on the top left. I want them either underneath, or in the middle of the process shape. I also want them always fully visible, not just a tiny tag with no text. So that didn’t work for me.Next, I tried adding a Standard shape (a tiny circle) to a process shape - but I can’t drag it to sit inside the process shape. I cannot group them together on the canvas either, as grouping is greyed out. I can take both off the canvas, then group them together there - but when I do that, and I drag th

How do I click and drag shapes with my touchpad?

Hi, i highly use LucidChart for works. Since the change. It’s no more easy to work with. Top menu is now far from the user. Can we have option to re -enable this view? We are loosing precious time having to constantly go back to this (Sandwich sub-menu) to show all the tools.

I have completed some Builder Badges, but I am unable to accept them in my My Profile. I did not receive an email from Credly as well. Can you please provide a way for me to accept my badges? Thank you! 

For a couple of weeks now, I experience a sharp drop in the quality of the search results when I use the search bar on the documents page. The search became basically useless. To make a very simple example, when i search for “blank diagram”, there should be a couple of hundreds Lucid documents listed, as a result of, you know, colleagues (and me) creating documents and forgetting to name them.Let’s have a look into my folder “My documents”, documents sorted in alphabetical order, section B: However, the result is this:  My colleagues have the same problem. I was wondering if anybody else was experiencing that kind of issue. 

As per the title. I’m exporting shape data to csv, within each shape is text.However, only the first line of text is being displayed in the output.e.g. Shape in chart has first line 1.11, 2nd line blah blah blah‘blah blah blah’ is not rendering in the output, only 1.11 How do I obtain all text within the shape?

Is this a known issue and is there a work-around? I’ve used this feature of Smart Containers for many years and have never had this issue before that I can recall:-----When applying Set default shape style on a Smart Container (including Lucid’s out-of-the-box sample), the new style is successfully applied. However, the text inside the container tiles changes from the expected data source content to this string: [object Object]Steps to ReproduceOpen Lucidchart and create a blank diagram. Insert a Smart Container and use Lucid’s sample version. Make a text format edit within the container Activate "Set default shape style" via the Smart Container toolbar under Layout > Style Observe that the style applies, but the text now displays [object Object] instead of the data source content.Expected BehaviorDefault shape style should apply without altering the text content.Actual BehaviorStyle applies correctly, but text content is replaced with [object Object]. Reproduced error in multiple b

Hello are you able to manually state what 'tier' members of staff should be. We have instances where different tiers/levels report into the same staff. For example let’s say employee 2 has a higher title/position than employee 3. But both of them directly report to employee 1. How can I display this? I don’t want employees 2 and 3 to be on the same tier.

When I try to export a Confluence page to Word, I encounter the attached error message. After investigation, we found that the issue occurs only when a Lucidchart diagram is embedded in the document. If the Lucidchart diagram is removed, the export to Word works without any issues.Could you please provide support to enable the "Export to Word" feature to work properly even when a Lucidchart diagram is included in the page? 

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

I am importing data from an excel spreadsheet into LucidChart.I need to import several hundred rows of data into the chart.Each row in the spreadsheet must appear as a rectangle in the chart.Each rectangle should contain the contents of each cell in the corresponding row.How do I set up the import so that each rectangle will be:a) certain dimensions (or autofit)b) a certain distance directly below the rectangle corresponding to the prior rowc) in the same order, stacked vertically, as the rows in the excel spreadsheet. Currently the imported data appears with the rectangles arranged in an n x n matrix, instead of in a single vertical file.

Hi team,   Credly have sent me to you!  I didn’t get anything after completing Creative Facilitation and I really want this on my Credly profile for public sharing.  I reached out to their support as I got no email and they’ve sent me to you unfortunately with an email address that didn’t work, so I’m trying here :)   La Mcsharry Nov 17, 2025, 13:10 AST Creative Facilitation 2025-Nov-06 5 of 5 courses 2025-Nov-17 I enrolled, completed and accepted the Course and have selected notifications to get the emails - which I have got - all except the one for the Badge. Can this be sorted or does it take time? Lucid indicates it's straight away on completion but I have no emails from them. Done on my Lucid login with email la.mcsharry@gmail.com Attachment(s)Screenshot 2025-11-17 at 17.06.50.png Dominique D Turner (Credly Support) Nov 19, 2025, 10:09 AST Hello   Thank y

I have several Visio stencils downloaded directly from Cisco, Dell, etc. directly that don’t seem to work in Lucid. Some of the Cisco stencils work fine, like all of the C9000 series switches. But then others like the Edge 5000 don’t work at all.For example, this one downloaded from Corning’s website for the CCH-01U. The stencil imports fine, but it’s just blank and there is nothing there. It works fine in Visio.   

Using Collaboration mode doesn't seems to keep the original colors of the stickys,   they turn blue and then when you exit collaboration mode...they stay blue.    The colors represent good, ok, not good and knowing what colors where places where is important….but want to make it anonymous. in Collaboration settings;  i have all the toggles switched to off.   except show cursor. ALSO...im using a Sticky bank….not allowing users to create their own colors.    seems to only happen with the stickys pulled from the sticky bank. Am I doing something wrong?      

My org chart (using the org chart template) suddenly is showing the direct report and total report count as [object/object]. There were no changes to the data source. This has never been an issue.When I look at the history of the org chart it’s also showing only partial data (ie for one employee a name and location - for another employee the name is object/object and location is as well)I’ve restored the google sheet to a previous version just to see if that did anything but the result in lucidchart is the same.Direct and Total report count:Version history: 

Email was inadvertently tagged “Personal” but should have been “Business.” I have followed forum questions / advice and tried to delete to start over again, but Lucid won’t allow me to delete. How do I “undo” to correctly set my email as Business?

I custom made an org chart with photos last week.  Today I am trying to add more photos and I’m not able to.  Is there a photo shape I should be using?

I am trying to automate the creating of the flowchart in Lucidchart using a step by step procedure using shape library as BPMN 2.0. Since BPMN2.0 does not provide change shape feature. Wanted to understand if there is any other way to automate the process