Peer support

Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s setting (via Admin SCIM) and is auto-joined to their Lucid team hub (via Content SCIM). Upon termination, removing them from the IdP revokes the license and wipes document access simultaneously, closing security gaps. 2. Clean Governance Feature Admin SCIM (The "Who") Content SCIM (The "What") Focus Licensing Document & Folder Permissions Grouping Organizational Groups (e.g., "Engineering") Tea

Hi everyone,I've been working on a gaming website that has grown much faster than I expected. At first, managing game pages was pretty simple, but after adding hundreds of titles across different genres, keeping everything organized has become more challenging.Right now, I'm trying to improve the way I categorize pages, keep related content connected, and make it easier for both visitors and my team to navigate the structure. I've experimented with simple flowcharts and content maps, but they quickly become crowded as the project grows.For those of you who use Lucidchart for website planning or content organization, how do you usually structure a large project like this? Do you create separate diagrams for each category, or keep everything connected in one master chart?I'd also love to know if there are any layouts or templates that work particularly well for visualizing website architecture without making the diagrams difficult to read.Any advice or examples would be greatly appreciat

Went to add a single user licence, but the purchase screen only allows me to select 5 (my current user count) or 10 licences for lucidspark. I just need 6 in total.have put them on a guest account for now, but i dont see anything in the docs about having to buy in bundles of 5.im a billing admin - not the account owner if that makes any difference? and as a small company we only want to pay for the users we use.

I have recreated the service account in GCP and need to delete and reimport my Cloud Projects under datahub whats the best way to delete them besides 1 at a time.

Hi,Our company is rebranding, and we need to change everyone’s email addresses.I checked my profile and account, and don’t see options.What is the process we need to use to do this?  Thank you,Julie

I am attempting to use the LucidChart AI functionality to create a vertical flowchart however every time I re-prompt it, the format is left to right. When I ask the AI to create a prompt for that functionality and then use the prompt it created, it reverts back to left to right formatting.  Is there a recommended prompt to use that guarantees the AI is following the instructions?

I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over 

I checked my credit card statement recently and saw that 435 euros had been debited. I was able to use LucidSpark for free, but without ever having signed up for it. Just over 400 euros has been debited for LucidChart. It’s absolutely ridiculous. 

Hi Support Team,I am a student and need to use your platform for my projects. I am trying to subscribe, but I can only see the annual billing option on the pricing page.Unfortunately, I do not have enough funds upfront to pay for a full year all at once. I am looking for a month-to-month subscription plan that fits my current student budget.Could you please let me know if a monthly plan is available for my region, or if there is a student discount or alternative payment option you can provide?Thank you for your time and help.

I highlight my shapes, I go to the presentation builder window and click on the ellipsis button and “highlight selected shapes” is no longer in the menu. Where did it go? 

Ok - I know this is incredibly basic but I'm finding it impossible to move or nudge lines! Once a line segment is inserted via the default shape template I need to shift the entire line - not just one end. However if I click on the line it selects either one of the endpoints or the midpoint. If I then click and drag any of these the line is re-aligned not moved.  The only way I've found to trick the system is to create a line copy then paste. Somehow the line then gets selected for moving (although it drops with a random offset making it hard to place precisely). I'd also like to nudge objects finely depending on the zoom level - but there's neither any functionality nor any nudge term found in the help system. Moving and nudging are extremely basic - and especially for complex floor plan work essential.   Am I missing something completely obvious? Help!  

HI,We want to collaborate with external users in LucidSuite; basically with our customers.When we share a link with Edit access (not Edit and Share), does the person we’re sharing with need a Lucid License from us, of their own, or not at all?Is it any different based on the level of access we share with?Thanks very much! 

why my floor plan scale is fixed like this ?

our company paid for Lucid last year- but the person that set it up left the company and now we are paying and dont have access- how can we get access to the account? 

hi is it possible to add extra connection points to shaped i imported? it seems like lucidchart wants the line to connect outside the shape which makes the diagrams look ugly , instead of line connecting directly to shape i know in visio if. i hold ALT button it lets me move the line anywhere kinda like “floating” and it doesnt stick. is there something similar in lucidchart for MAC

When using a keyboard shortcut to create a new shape (either TAB or Enter), the entire board shifts when the new shape is created. Ctrl+Z does not undo the shift.

 I created an org chart and when I access it now it loads the default template but when I mouseover I can see that my org chart I created is there. Why is this and how can I open it and show the full org chart I created?​​​​​No mouseover shows org template Mouseover shows full org I created 

I have a quick question regarding Google Slides integrations. I recently tried installing the Lucidchart add-on for Google Slides. Although the system indicated that the installation was successful, I cannot find or see the app anywhere within my Google Slides interface. I have tried troubleshooting this on my own by getting help from various tutorials but still cannot locate it. Is the Lucidchart app supposed to appear directly inside Google Slides, or is there a specific menu where it is hidden?    Additionally, I would like to inquire if you have plans to provide an institutional or extended trial for Lucidchart?Thank you for your help

I have a LucidChart document that has about 32 pages. Each page contains a state chart for a process. Some state charts are small and fit easily on an 8,5x11 inch letter sheet, but some are huge and must be in a customized page that is large enough to contain the whole chart.But after I assign page sizes for all the pages through the “Document Properties” menu and export a PDF file of the pages, I noticed that the page size is not remembered, so every time I want to export a PDF file I have to go through the entire process of assigning page sizes to all 32 pages.Is there some setting that tells LucidChart to recall the page sizes and orientations that were used the last time I exported the diagram? 

Since Lucid Cards for Smartsheet is being deprecated, we tried to turn on the new integration in Marketplace and disable the old one. Even though I’m an Admin, I don’t seem to be able to disconnect the old one as the option is grayed out:  Also, on the new one, my only options are “Connect for me” or “Connect for my team”, but I’d like to enable it for everyone on our account. Is this possible? 

As we continue transitioning accounts from legacy Groups (Sharing) to the Lucid teams experience, we want to share some critical preparation steps and specific behaviors for accounts utilizing SCIM provisioning.Required actionYour account admin must complete the SCIM migration survey  located directly in your Lucid admin panel and self-serve migration stepsComplete the SCIM migration survey: If you haven’t already, navigate to the Lucid admin panel and complete the two-question survey regarding your current configuration. The survey is located in a banner at the top of the admin panel overview page. Once the survey is submitted a self-serve SCIM migration path will appear. Please complete these steps by Sept. 8. Account owners and account admins can respond to the survey. Only one response is required. Check for group hierarchy: If your Identity Provider (IdP) contains a group hierarchy structure, you must remove this hierarchy prior to migration. Leaving a group hierarchy will cause t

My work screen becomes black for all of my work. What is the problem?In addition, I am amazed that there is no contact form for help and that there is no possibility to get in touch with Lucid team.

Earlier I have been able to add and hide layers on each presentation slide, but I can't find that feature any more. Is it removed?  

Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking?