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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 338 Topics
  • 686 Replies
338 Topics
K
Kira36
asked in Admin Questions
Loggin not redirecting to app

“The page isn’t redirecting properlyAn error occurred during a connection to lucid.app.    This problem can sometimes be caused by disabling or refusing to accept cookies.”   

81
Ria S
Lucid Legend Level 2
1 hour ago
S
sredmond
asked in Admin Questions
Export Feature - PNG INOP

Export function, Specifically Export to PNG or JPEG are not functioning. I get an “Error Occurred”  every time I go to export the document. 

71
Ria S
Lucid Legend Level 2
8 hours ago
K
kathyplamback
asked in Admin Questions
Advanced search results have a bug

When searching my company’s teams folders for all lucidcharts with a document attribute > status > custom value of ‘legacy’ I do not get all the lucidcharts listed in the search results.  I expect more than 100 items to be in the list and instead I consistently only get 30 back. A coworker tried this and gets those same 30 back, but not the 100+ that have this status value. Both of us checked and neither of us have anything else in the search fields. It appears that this is a bug. Searching the community on searching, search results, searching on document attributes doesn’t yield anything I can locate on this issue.

597
K
10 hours ago
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM guide: Configure custom SCIM 2.0 supported apps with LucidAdmin resource

This post provides instructions on how to connect a custom IdP that supports SCIM 2.0 with Lucid to provision users, groups, and group memberships. The prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that can be used to connect to Lucid. Note: If you are using Okta or Azure, we recommend checking out our SCIM overview help center article. It will direct you to a resource for each of these officially supported IdPs. In this article, “group push” or “push groups” refer to groups you’ve created in your IdP/SCIM provider which you’ve used to create corresponding groups in Lucid via SCIM request. Please refer to our SCIM API documentation here for an example.Obtain bearer token and enable SCIM provisioningObtain bearer token in LucidBefore enabling SCIM provisioning, you need to obtain a bearer token from Lucid. To do this:Sign in to Lucid as an account owner or account admin. Select Admin from the menu to the left. You’ve now reached the Lucid admin pan

20
Shanna H
11 hours ago
A
Alejas
asked in Admin Questions
pasos para usar el microscopio correctamente

Como usar el microscopio Pasos

20
A
12 hours ago
A
andrea.pannitti
asked in Admin Questions
Questions about migration

Hi,we need to do a migration from Confluence Server to Confluence Cloud.To do this we would like to use Atlassian's Cloud Migration AssistantThe following is installed on the server: Lucidchart OnPerm for Confluence (v.1.19.3).I have a few questions about the migration:1) Do I need to install the Cloud side plugin before performing the migration?2) Are diagrams brought in automatically or do pages need to be migrated by hand?3) Is there a way to know the pages where these diagrams are present?Thank you 

81
Humas1985
Lucid Legend Level 4
22 hours ago
Shanna H
Shanna HLucid support team
published in Admin Questions
Migrate Microsoft Teams integration from legacy EU Data Center to Global Data ResidencyProduct update

The legacy EU Data Center is being deprecated. In it’s place, Lucid now offers a global data residency on which you can determine which region your account is on. To learn more, check out our Global data residency for Lucid article.As a part of this EU Data Center deprecation, the following Microsoft Teams integrations are being deprecated: "Support Pack for Lucidchart" and "Support Pack for Lucidspark". These integrations’ features are still contained in  "Lucidchart for Teams" and "Lucidspark for Teams” apps.To prevent losing data before switching over to the “Lucidchart for Teams” and “Lucidspark for Teams” apps, a Microsoft Teams admin needs to follow these steps:Enable "Lucidchart for Teams" and "Lucidspark for Teams" apps to your Team's Tenant App catalog. The steps to do so are outlined in our Integrate Lucid with Microsoft Teams help center article. Make sure to transfer any account settings to the new apps. Notify your users that tabs added using the "Support Pack for Lucidch

100
Shanna H
3 days ago
M
Mossab
asked in Admin Questions
booking Ticket Event System

i work in this project, so can someone help me to create class diagram for this project 

61
Humas1985
Lucid Legend Level 4
4 days ago
N
nic107uk
asked in Admin Questions
Formatting bar

I don’t seem to have a formatting bar? I can’t, for example, fill a shape with colour. Where is it? 

102
Humas1985
Lucid Legend Level 4
4 days ago
M
mhebrard
asked in Admin Questions
Lucidscale kubernetes support

Lucidscale describing cloud environments is great but when most of your workloads are on top of EKS/AKS/GKE, lucidscale is missing most of the topology complexity as it does not describe anything running inside kubernetes.Having a unified description of when is outside EKS/AKS/GKE (vpc, region) and inside (pods, service accounts, deployments, etc) in a unified view would be a great.

200
M
5 days ago
M
MicGriff
asked in Admin Questions
Giphy and Photos

Is there a way to turn off Giphy for student use? Students can access inappropriate content through the search tab. 

112
Leianne C
5 days ago
D
danielle.schofield
asked in Admin Questions
Sharing a Lucid Spark with a Google Group email address

I've just tried sharing a Lucid Spark with a Google Group but it doesn't work.... It lets you add people individually and create a new Team but this would kind of defeat the purpose of a Google Group in that you would effectively have 2 groups to update when people join or leave. Does anyone know a way round this? Thanks

71
Kelsey Gaag
5 days ago
S
sheller
asked in Admin Questions
You need sharing permissions in order to embed this document

Trying to embed a LucidChart in SharePoint and when I go to select my document, I get an error “you need sharing permissions in order to embed this document” and I can’t select the document. The share settings on the document show that I have Edit & Share. I’m on a Team plan. 

235
Humas1985
Lucid Legend Level 4
5 days ago
W
william.walberg
asked in Admin Questions
Options for performing bulk export?

I am looking to export all of our LucidCharts to something like PDF or PNG. The format isn’t too important -- read only is fine -- so long as we have the data exported in a way that we can back it up and have it saved outside of Lucid. I’ve seen another post that says explicitly that Bulk Export to Visio is not possible but I am okay with exporting to something besides Visio and therefore wanted to inquire as to our options. Thank you very much in advance for any responses. 

101
H
5 days ago
N
nicolai.kaul
asked in Admin Questions
Create user does not work.

According to the message, the user should already be created.Please delete the user againWe cannot see the user in our account.Kind regards Team GTÜ

81
Eric R
5 days ago
S
silvercreek
asked in Admin Questions
How to disable automatic edge scrolling?

When drawing a diagram, anytime my cursor gets within a few inches of the edge of the browser, the diagram begins to auto-scroll in that direction.  This means that when I’m attempting to select a new object to drag onto the canvas, from the left toolbar, it starts scrolling.  It’s driving me mad.  How can I disable any sort of auto-scrolling?

21312
Micah
6 days ago
T
taka
asked in Admin Questions
オブジェクトを隠すことはできますか？Can I hide objects?

テーマを決めて選択肢をAとBの二つを用意します。AとBの内容（オブジェクト）を隠して、Bを選択したらBのオブジェクトを選択して内容を知るようにしたいです。 テーマとAとBの2つの選択肢があります。AとBの内容(オブジェクト)を非表示にしたいので、Bを選択した場合にBオブジェクトを選択してその内容を知ることができます。

101
Leianne C
8 days ago
J
jgcombard
asked in Admin Questions
SAML Assign test user

Setting up SAML. I cannot find where to assign a test user in order to test the SAML connection.These are the instructions, but not finding an “assign” option: You can assign the app to users in the Assignments section of the app page. To do so, navigate to “Users and Groups” on the left hand side and click Assign. Assign”

122
Leianne C
8 days ago
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM guide: Migrate custom SCIM 2.0 apps to Lucid org groups experienceAdmin resource

Lucid has released a new group management experience. Accounts with SCIM enabled weren’t automatically migrated to the new experience as there are required steps to ensure continued functionality with your SCIM integration. The new organizational groups feature offers enhanced flexibility in user management by allowing license settings in Lucid to be configured and applied at the group level. For instance, you can automatically assign licenses to users within your engineering group, while requiring users in your sales team to request a license. This post will walk you through the process of prepping your IdP side custom SCIM app and Lucid account to successfully migrate to the new organizational groups experience.Reconfigure your Lucid SCIM integrationThe prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that is being used for user/group provisioning to Lucid. You may have configured your SCIM application to assign or remove user licenses in Lucid. Af

430
Shanna H
10 days ago
M
MJW-NH
asked in Admin Questions
My documents through license transfers away and back

Is there a way to return documents I created under my corporate license and email a year ago to “My Documents” out of Shared Documents, now that I’ve gotten my corporate license back?History: Lost license for budget reasons. My 20 documents were transferred to another person. That person has left, my license has been restored (with the same email address for SSO login), the documents have been re-shared back to me. I want to take My documents out of Shared back to My Documents without creating duplicate copies. Picture attached.  

112
M
10 days ago
T
TDPIT
asked in Admin Questions
Bidirectional data synchronization between Google sheets and Lucidchart, in an organization chart

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

504
B
11 days ago
L
Lokesh
asked in Admin Questions
need to integrate Lucidspark with jira

we need to integrate Lucidspark with Jira.We are not able to download the plugin Jira connector to Lucidspark.Can any one let us know how to integrate.

172
Micah
11 days ago
F
FGB
asked in Admin Questions
Bulk Transfer

Hi.I’m the Lucid admin for our enterprise.I need to migrate all the document from an account to another one, but I don’t see the documents?How can I do Bulk transfer?

171
Humas1985
Lucid Legend Level 4
11 days ago
G
gkrithica
asked in Admin Questions
Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?

Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?Confluence Datacenter version : 9.0.1Lucidchart plugin version : 1.28.0

6712
Leianne C
12 days ago
B
beatAK
asked in Admin Questions
SCIM group members problem

I create users using SCIM from MS Entra. This works perfectly. SCIM Group setup (for sharing) also works well. But I have a problem - only one user is in each group, the others are not. Can you advise me what I am doing wrong?

272
Leianne C
14 days ago
Lucid Software Inc. Supplemental Community Terms