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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 239 Topics
  • 421 Replies

239 Topics

B
Bounce AV
asked in Admin Questions

Lines run to close together

Hello.I have am having a issue with multiple lines running to close together and I can not clearly see the pathway for each line. See image, all blue lines have joined together to run down the page. Is there anyway to increase the spacing between all lines so each line pathway is clearly visible? ThanksBounce AV

0
B
12 hours ago
M
martenson
asked in Admin Questions

My diagrams are gone after accidentally joining an organization

I had a lot of diagrams that i need in my free account. When i tried to login I got directed to join a work organisation. I tried to exit and log in as normal. Now when i log in all my diagrams are gone? Please remove me from the org and give my free account back and let me know how i can recover my diagrams.

3
Karsten B
14 hours ago
D
dsante
asked in Admin Questions

Help! Color block on org chart

I must have accidentally added two rectangles on top of my org chart but I cannot figure out how to remove them!  Can anyone assist?  

0
D
19 hours ago
F
fm8
asked in Admin Questions

integration with wikipedia?

Hi all,any help to create integration with Wikipedia? thank you

1
Humas1985
Lucid Legend Level 2
2 days ago
E
Edward
asked in Admin Questions

REEMBOLSO

Buen día, estoy extremadamente molesto, pues se me asignó un plan que nunca solicité. Estoy por lo tanto solicitando el reembolso de ese plan anual que nunca elegí. Solo accedía a la aplicación por las funciones más básicas, nunca tuve necesidad de las otras funciones. No sé porque me están cobrando por algo que jamás había solicitado.  Esperaría tener respuesta pronto. 

1
Emma D
2 days ago
D
Dmitry Tsal
asked in Admin Questions

Lost access to all My Documents after company revoked my license

Hi there, my organization revoked my license after expiration. Now I can’t see My previously created documents. Can you please resolve an issue?  

1
Emma B
2 days ago
P
pythologist
asked in Admin Questions

Need help

I need help. I have no idea what is going on.  I can't seem to edit the only document I have stored here.  How can I get to and edit my one and only diagram? 

1
Emma B
5 days ago
C
chamo
asked in Admin Questions

Website down?

Hi guys, I am currently experiencing the issue of not being able to enter the website.I have already tried using different browsers and devices and it keeps occuring. The error seems to occur because of too many redirects.Anyone else having the same issue?

2
C
6 days ago
S
Shawn Giese
asked in Admin Questions

LucidSpark says it needs an admin... but a Lucid Admin or Jira Admin?

Hi, I keep getting a message that says to ask my admin to upgrade the Jira integration… but admin of what? A Lucid Admin, a Jira Admin, a system admin? Can you give more details?

4
Leianne C
7 days ago
J
Jfranks
asked in Admin Questions

Org Charts alter Downline

On a few of my org charts I have leaders with 20 people while their peer will only have 4. I’d like to show Leader a with 2 columns of 10 and then keep leader B with their 4 below them? Is there a way to change the reporting lines to do this? 

1
Humas1985
Lucid Legend Level 2
7 days ago
I
institucionytrabajo22
asked in Admin Questions

Luchidchart no guardo mis trabajos realizados

No logró ver mis trabajos realizados por lucidchart, como si nunca lo hubiese abierto

0
I
8 days ago
T
Talia
asked in Admin Questions

Data source changes are not updating

I have taken over updating my teams org charts, however the changes I make on our data source are not updating on the lucid site. The previous owner has transferred ownership to me, and I ensured I am using the correct data source. I’ve refreshed the data set several times, and made sure the changes were saved in the data source (Google Sheets). I would prefer to avoid replacing the data source and potentially cause a bigger problem.  

1
Humas1985
Lucid Legend Level 2
9 days ago
C
Chris M
asked in Admin Questions

Azure DevOps Multiple Orgs

I’ve connected 3 Azure DevOps orgs to my Lucid Account.  All 3 have “Third-Party application access via Oath” policy enabled.  I can see all 3 orgs in my integrations section of my profile.  But I can only access projects from the first org listed in my settings when using LucidSpark. Is there a way to switch which org to pull data from?

2
Leianne C
10 days ago
J
JeffWires
asked in Admin Questions

Account documents were transferred to another user and now they are not found

Our account is set to transfer documents to another user when they are deleted. When deleting (user) and transferring to (user), there are no documents. How can we remedy this?

3
Leianne C
10 days ago
T
twilio-jyoung
asked in Admin Questions

UML Sequence Markup Conditional Formatting

Background:My organization makes heavy use of the UML Sequence shape library via </> Use Markup.  (this pattern for reference)We want to add conditional formatting to the various shapes to output visually appealing diagrams.  For instance, all of the following should be styled with unique styles:participants [UMLObjectBlock] lifelines (activation) [UMLActivationBlock] notes [UMLNoteBlockV2] option loops [UMLOptionLoopBlock] alternatives [UMLAlternativeBlock2]Bug:However, when we Build the diagram using </> Use Markup, the lifelines object is built as a [UMLObjectBlock] rather than the appropriate [UMLActivationBlock].Impact:This makes it impossible for us to differentiate between participants and lifelines, and styling which is intended to apply only to participants is also applied to lifelines.  We then must manually save the markup outside of lucidchart to back it up, ungroup the chart (which makes it impossible to edit with markup any longer), and manually edit all of th

4
T
13 days ago
M
msalcedo
asked in Admin Questions

Concern about permissions to join a Lucid team

Hello good afternoon, I hope you are well. I ask because my company shared with me a link to join a Lucid team, but when I click on the link I get the following message: Unable to join team, the account is full. I would like to know why this is happening and how it can be solved? Thank you very much for your attention and cooperation.Concern about permissions to join a Lucid team

1
Humas1985
Lucid Legend Level 2
13 days ago
T
Tracy Wiegele
asked in Admin Questions

Creating personal Folders within My Documents

Creating personal Folders within My Documents, for different projects, to keep everything separate. If I want to Archive a doc, or say a need a folder for appearances and one for equipment.  Can you create do this? Thank you  

2
T
16 days ago
G
Gammon
asked in Admin Questions

AI Prompt Flow: Have individual account but settings tab says I need to ask admin to setup?

Hello, AI Prompt Flow is connected and appearing on Lucid diagrams. However, when I go to settings tab to configure, there are no affordances to interact with. Instead, message, “Ask an account admin to connect a model to execute prompts on the canvas.”I am only user, is an individual account. I don’t have someone else to ask to help set me up (well, except y’all) and I can’t find where I would toggle my own permissions.Advice? TIA

1
Mj Z
19 days ago
Kelsey W
Kelsey WLucidite
posted in Admin Questions

Alpha Canvas integration guide: Utilizing Lucidspark and Lucidchart within your LMS

Currently, this integration requires opting into the alpha test. Not all Canvas teacher and student users have access yet.Teacher and student flow:Students and teachers can embed Lucid documents for viewing by selecting Lucid from Canvas’s editor plugins within assignments, announcements, discussions, quizzes and syllabus, etc. 1 - Select the Lucid plugin2 - Login if you are not already logged in3 - Grant Lucid access to your account4 - Select the lucid document you wish to insert.5 - Review or update embed settings.6 - Select insert, and your Lucid document will be available to view, comment, or edit (depending on the embed settings selected previously).7 - Save and publish your Canvas page.8 - If you selected edit access settings, anyone with access to this Canvas page that is logged into Lucid can now make Lucid edits within Canvas. Below image shows a published assignment with edit access enabled. 9 - If you select view or comment access in the embed settings your document will not

1
Humas1985
Lucid Legend Level 2
24 days ago
M
marcus_medtronic
asked in Admin Questions

How do we attach a team member to Lucid chart when the admin is on holiday?

I just attached my free account into a team, transferring control of all my drawings. I now cannot edit my own diagrams until a suite license is added. Sadly our admin is on holiday. I am part of a team which has not paid for access, so I’m locked out of my own work. What to do?

2
M
26 days ago
S
Shelley Van Hoos
asked in Admin Questions

URGENT HELP NEEDED - Users boards all missing

We recently tried to update a users email address. When they logged in with the new address they had no boards, even though we’d just updated the email address on the user profile. So we then changed it back to the original email and still they can see no boards. This is extremely urgent. Please assist.

1
Leianne C
27 days ago
B
B Ducrocq
asked in Admin Questions

Editable boards in free licence mode

Dear Community,I used to be on an Enterprise plan with unlimited boards I could edit.We recently cancelled the Enterprise plan and are now on a free license mode.So out of all the boards we produced before, we only have access to a few of them in edit mode.How can I choose which boards I will be able to edit in the future?They are randomly selected at the moment and I do not see how I can change that.

1
Quadeshia
28 days ago
Leah W
Leah WLucid support team
posted in Admin Questions

Removing or Deleting Users

Who can Remove or Delete Users?In both Team and Enterprise accounts individuals designated as Team Admins or Account Owners have the authority to add or delete users from the account.Different Capabilities on Subscription Type:Note: Editing licenses is exclusive to Enterprise subscriptions while removing users is exclusive to Team accounts.Within Team accounts any newly added users are automatically granted a license as all users on team accounts are required to have a license . Conversely in an Enterprise account a new user will receive a license automatically only if the account-wide license settings permit it. If automatic license granting is disabled the user will be added with limited access and an administrator must manually grant them a full license. Further details can be found in the Lucid admin panel: License settings article.Deleting vs. Removing a UserDeleting users from your account will free up licenses and will give you the option to transfer their files to another user

2
Quadeshia
28 days ago
P
Parker.Dardine
asked in Admin Questions

Share files with rest of the team on Lucid after migrating from Visio.

After migrating existing files from Visio to Lucid, how can I make the files accessible to the rest of the team when they open Lucid on their accounts?

1
Abigail M
28 days ago
J
Julio Miranda
asked in Admin Questions

Assigning roles from O365

Hello, our org was wondering if it’s possible to grant user roles by adding their O365 account to a group associated with the Lucid app set up in our tenant. We’d like to grant users access and roles right from Entra when we add them to a group.

3
Karsten B
1 month ago
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