Admin questions

We have a Team Plan and I assigned a license to a staff member.  He’s been using Lucid Charts in the past.  Recently, when he tried logging into his account, his account no longer had a full license.  I logged into the dashboard and his account was now showing a “Requested”.  I couldn’t assign him an account because he used up the last account in our Team account.  I ended up deleting his account and recreating and assigning a license.  He was OK for a couple days.  Today he said his account was limited again.  I login and again his account shows “Requested”.  Anyone one know what is happening and how can I fix this? Thank you.

Hi,I have a question about fixing incorrect email values in Lucid.Here is the issue. Our users can enter any email when setting up their account. First time log in, they are validated in our organization SSO, which they would then have to use their correct email. We also have the issue where a user’s organization email changes (ext to internal, last name change, etc.) and they continue to use that same account.If I update their to the correct value would that remove their access to their existing documents? 

We used to be able to share LucidChart’s with our whole organisation, but now only get a list of slack channels without the organisation option available. Does anyone know why this is and how to resolve it? I have attached screenshots of what we used to see and what we now see.This was before (with the slack integration on)  This is what we currently see.

I have an issue with Entra SCIM. I have a licensed users group assigned that auto provisioning licenses. However at time after the scheduled provisioning all members of the group are removed and I am left with no users assigned a license. I then have to reassign manually to the group or restart the provisioning. Looking that attribute mapping and connection everything looks to be fine. 

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken.

I just delicensed a user that was a contractor.  He had no activity in the system and so no need to transfer content to another user.I then tried to delete the same user and now its saying he was the editor of 85 documents?? Is it safe to delete him? 

Regardless of the group management experience you are currently on, you will soon be moved from Groups (Sharing) to teams. For more information about Groups (Sharing), refer to the following resources depending on your group management experience:Legacy group management experience Organizational group management experience  Lucid accounts are moving on a cohort basis. You will receive an email specifying your scheduled move date; no action is required on your end, as the transition will happen automatically on that day. This change improves how your teams collaborate by moving your account to a single, unified standard – Lucid teams. This transition is designed to simplify your administrative workflow and improve the end-user experience:Reduced Administrative Load: Manage your organization with ease—admins no longer have to navigate complex hierarchies of Teams, Groups, and Repositories. Seamless Transition: Users retain all document access and sharing settings through ID-based migrati

Hi  This article specifies that the license attributes already exist under the default app.    Both Lucidchart and Lucidspark license attributes are already added to the app but are unmapped by default. You will need to assign these attributes out to either individuals or groups to utilize the attributes.  However it's not specified what the attributes actually are. Looking at the SCIM API documentation it references an object urn:ietf:params:scim:schemas:extension:lucid:1.0:User but I don't see this included in any of existing attributes. The closest one I could guess to be right one is "entitlements" but it seems to be referencing a different schema.  The SAML setup for our org was created a while back so is it possible it's just out of date and I should set up a new one?   TL;DR - which attributes define a users Lucidchart license status? 

Hi Team, *****.******@*********.com, we have added this user today, but user is not able to access it. Getting error, attached the same. So how can this be resolved?. I have deleted the account and re-added but still same issue. 

Hi Team, H******l@******t.com, we have added this user few days back, but user is not able to access it. Getting error, attached the same. So how can this be resolved?.I have deleted the account and re-added but still same issue. PFA below as reference from Admin portalWe have already have another community topic with s*******@******.com user. But we are not receiving, not proper solution, instead many things are requesting from us only.  Don’t you have any Chat support or direct interaction solution. 

Our team recently took over Lucid administration and received a request regarding a user whose Lucid license was removed via Okta SCIM provisioning. The user has since been re-provisioned and can access Lucid again, but all of the documents they previously owned are missing. We’re trying to determine what happens to documents when a license is removed via SCIM. Are the documents deleted, transferred, or retained? If retained, is there a way to recover or restore ownership of those documents?

Can Lucid Scale pull users, groups and roles from AWS accounts.

As we continue transitioning accounts from legacy Groups (Sharing) to the Lucid teams experience, we want to share some critical preparation steps and specific behaviors for accounts utilizing SCIM provisioning.Required actionYour account admin must complete the SCIM migration survey  located directly in your Lucid admin panel and self-serve migration stepsComplete the SCIM migration survey: If you haven’t already, navigate to the Lucid admin panel and complete the two-question survey regarding your current configuration. The survey is located in a banner at the top of the admin panel overview page. Once the survey is submitted a self-serve SCIM migration path will appear. Please complete these steps by Sept. 8. Account owners and account admins can respond to the survey. Only one response is required. Check for group hierarchy: If your Identity Provider (IdP) contains a group hierarchy structure, you must remove this hierarchy prior to migration. Leaving a group hierarchy will cause t

When trying to export a diagram, the PDF output only has a part of the source diagram when being displayed in the Adobe desktop application. It looks alright when opening the PDF in the browser.

Since Lucid Cards for Smartsheet is being deprecated, we tried to turn on the new integration in Marketplace and disable the old one. Even though I’m an Admin, I don’t seem to be able to disconnect the old one as the option is grayed out:  Also, on the new one, my only options are “Connect for me” or “Connect for my team”, but I’d like to enable it for everyone on our account. Is this possible? 

Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s setting (via Admin SCIM) and is auto-joined to their Lucid team hub (via Content SCIM). Upon termination, removing them from the IdP revokes the license and wipes document access simultaneously, closing security gaps. 2. Clean Governance Feature Admin SCIM (The "Who") Content SCIM (The "What") Focus Licensing Document & Folder Permissions Grouping Organizational Groups (e.g., "Engineering") Tea

HI,We want to collaborate with external users in LucidSuite; basically with our customers.When we share a link with Edit access (not Edit and Share), does the person we’re sharing with need a Lucid License from us, of their own, or not at all?Is it any different based on the level of access we share with?Thanks very much! 

Hey guys, We are having an error with our Okta push group due to it stating there are groups members that are non existent. When looking at the Lucid ID, I’ve checked against the export from Lucid of our members and they don’t match. Please can someone assist as right now this is blocking our Access Request in Okta.Thanks,Tallie

I have an admin/enterprise account and cant move the lucid documents from some teammates to the Teams hub (don't work ‘move to...’  on the doc, or out the doc in organize,’ move to...’  And duplicate all those docs is not an option

I have a Board of Directors who want to be able to see the Org Chart (but not have edit access) with the data tab that says name, title, roles, etc. showing.  Any idea how to make that happen?

Is it possible to transfer ownership of folders? Or only individual documents? We have an admin account where files are transferred when a user leaves the company as a default in case no candidate to receive the files can be identified at the time. Is it possible to assign ownership of the folder to another user from that admin account or does each individual document have to be transferred manually?

I hosted in my team for a few months two users externals to my company, to advocate them in using Lucid (and thaught them how to use it).Now their organization acquired an enterprise license, so I deleted their users and licenses.Unfortunateoy they result still associated to Astheria’s domain and cannot access their domain, what ca I do?

Hey all, I’m formulating a way to share lucid diagrams with our organization only such that people can click a link, log in and view the diagram. They don’t need to have an actual license to do this, just a login. I thought my path to success here was going to be to create a shareable link, set to view only and to my organization only. That only gets me part of the way there. What I’m seeing is that when people in my org follow a link, they still need to request access. I presumed that since the link was set to view and to my org that they wouldn’t also have to request access.How can I set up a link such that people in my org can view without also having to ask for view access?  edit: In case it matters, the lucid diagrams in question reside in a closed Team. Thanks for your help! --dave 

Hello,Is it possible to limit the Lucid Cards for Jira Data Center synchronisation to One-Way globally? I don’t want users to be able to update Jira tickets based on the changes in Lucid. I know it can be changed for each document, but how to limit it for all the documents? RegardsTomasz

The user that is the account owner has left the organization. How can we transfer those permissions to another user?