Admin Questions

On a request for access there is a banner that says, “This user has not yet verified their email address.” Neither the user nor I as an admin can find a way to conform their email address or re-send another verification email. We are an SSO shop, which makes this even more curious.Can someone please explain?

we have the lucid chart addon for confluence and one of our users is not able to edit the document after inserting it into a page. he gets the error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit.”  using the document picker to insert the diagram does not help. user would like to increase the height of the chart but is unable to make any edits.

I’m finding that actions such as deleting a document, creating a copy of a document or emptying the trash require multiple attempts before they work.When trying to delete, I click the button in the dialog box to “Delete item(s)” and it just sits there most times. When trying to make a copy, the box closes, I get a notification bottom-right of the screen saying “Creating copy” but it stays there indefinitely, and no copy is created. Before I cancel my subscription, are there any solutions?Thanks

Without going through a user deactivation, is there a way to see how many chart documents a user owns?

Hello,I have been a Lucidspark user for several years and was aware of the limitations of the free version. However, I was still able to manage my usage within those limits. I had three documents containing important flowcharts (related to the methodology of my master’s degree, which is quite robust and extensive). Unfortunately, today when I logged into my account, I noticed that my documents had disappeared. I am certain that I did not delete them. Only one flowchart remains.Where did the others go? I really need them. Please resolve this issue, as I need to make some revisions suggested by my reviewers.I look forward to your response,Sharbilla

I created an ERD and wanted to create a title by adding larger, bold text box.After clicking out of the text box, my document froze, preventing further editing.Each time I try re-entering the document or copying the document, I am unable to navigate to my previous ERD (the document remains frozen after attempting to scroll through

Contextmy work email extension was changed from .co.uk to .com  when I signed in I all access to previous folder was goneseen the new teams hub functionality and thought i’ll create a team and invite my team as they will go through this email change soon too and will be faster to onboard new team mates by adding them to the one team that has access to all the shared content rather than giving individuals a list of things to get access to they just need this new team got the team all set up and created new folders and docs in that specific team space then my lucid admin “merged” the old and new lucid accountsthe new .com account’s user specific docs were transferred into my old account + got the old access mentioned at the beginning back Question/ Issuethe team I created i’m no longer a member ofi requested accessbut when creating the team i didn’t realise there is a management role that differs from inviting users to the team to share and edit because of this the team does not have a m

Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. Incorrect Consumer This issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following: Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros come from” check that the https://confluence.example.com instance is selected (not the default selection). If that doesn’t fix the issue ensure you have connected Confluence Cloud to the correct Lucidchart account. The connected account must be the same that was connected to Confluence Server at the time the Lucidchart diagrams were inserted there. Permiss

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

A User wants to move his all Documents to another account. As an Admin I am unable to find the Documents and can’t see Discovery under Compliance

Hello,I have been createing flowcharts from mermaid code and all goes well until í copy the chart and paste it elsewhere (tried word and confluence), then only the containers in the chart are visible and none of the text within the containers, like this:Do you know what I can do to get all the info copied?

Understanding Licenses on a Team Subscription Each user on a Team Subscription must have an active license. Licenses cannot remain unassigned while the user is still part of your team, because every member automatically occupies one seat. This setup ensures that all members have access to the paid features available under your Team subscription.If you need to free up a license, for example, when someone leaves your organization or no longer needs Lucid, you’ll need to either:Delete the user, or Remove the user (available to Team subscriptions only)Once that user is no longer part of your team, their license becomes available for reassignment to someone else. Please note, if you delete a user you will be prompted to transfer their files to another member of the team. If you remove a user, they will retain their documents and be moved off the team. If you need more instructions on how to do so, please reference this Help Center article: Lucid Admin Panel – User Management.   

Hi everyone,I'm trying to customize the week view in Lucid so that it starts on Sunday and ends on Saturday, instead of the default Monday to Sunday setup.I've looked through the settings but haven’t found a clear way to change the week boundaries. Has anyone successfully updated this configuration? Is there a way to adjust the calendar or timeline settings to reflect a Sunday-start week?Any help or guidance would be greatly appreciated!

The OneLogin SAML and SCIM integration with Lucid was developed by and is supported by OneLogin. As such, OneLogin is responsible for providing support for set up or when functionality isn’t working as expected. You can browse OneLogin’s Knowledge Base for answers or contact OneLogin Support.

we are looking at integration with our salesforce instance.  Globally we have IP restrictions on this and I am wondering if lucid can supply a list of global IP so they can be added to our whitelist?

During your upcoming move to organizational groups in Lucid, your existing groups will be maintained in the following ways:The entire group structure from the previous experience will be brought over under a “Groups (Sharing)” folder.  Primary group members will be moved over as corresponding organizational group members. Group admins will become organizational group admins.All updates are limited to account management, so functionality within the Lucid platform won’t be interrupted for users. Read on for more details about how existing groups will be maintained. Groups structure: Groups from the previous experience will be brought over under a “Groups (Sharing)” folder used only for sharing purposes, and all licensing will be through organizational groups. For instructions on accessing and managing your organizational groups for licensing, as well as how to leverage Groups (Sharing) moving forward, reference our Lucid admin panel: Group management article. Primary group membership: An

I created a Licud Team Hub and would like to transfer ownership of the Team Hub to a different user that is already a member of the Team.  Is there a way to do that

I am working on Salesforce ERD document. The page is stuck, can’t do any update. I have tried to reopened the lucidchart, and even restart my computer didn’t help. the document link is 

We do not see to have any document admins, nor are we able to assign the role of document admin to anyone.  Who has permissions to assign document admins?I’m a Billing and Account admin, but the document admin role is greyed out for me to assign to anyone. 

Documents were transferred to another user and then the license was removed from the original user account. Transfer said it went through but the end user isn’t seeing any of the documents.

The firm has changed the email extension for my team.  Since that change went into effect my team ates are unable to access any documents we have created in Lucid or has been shared with us in Lucid.  We each have documents that we need to access for current work we have in flight.

Hi, In LucidChart I have a few old accounts that are ‘limited access user’.  I’d like to remove these old accounts, but could these account have owned files ? Is there a risk that I loose these files when I delete the account ? What is the procedure  to transfer his files? Thanks for your help. Regards,Joeri Michiels

I am using Lucidchart’s Org Chart with an uploaded dataset (columns: Type, ID, Name, Parent ID, Revenue). My Revenue field is numeric and displays correctly for individual school nodes. I created a calculated field called Team Revenue with the formula: SUM(Descendants("Revenue")).  I want to be able to show revenue by employee including a roll up under each supervisor. Ideally this is dynamic as I move folks to di In the Org Chart Details panel, the total roll-up for the entire chart is correct (e.g., I see a numeric value of $50,000,000, which matches my source data). The Problem:  When I add Team Revenue to the layout tap and apply it to all shapes, every manager shape shows a 0 instead of the correct  descendant total.  However, the org chart details panel shows the correct number for that manager.Troubleshooting I have already tried:  I have already verified my data set haas no formatting issues.  I have deleted and recreated the calculated field.   I ensured the formula uses t

 Hi,I have added mermade code into the diagram as a code section, and it is appearing on the preview but not on the actual page. I have tried all the usual methods to fix this: I have refreshed my page, opened a new Lucid document and tried it in there, I have input a new made code in the same document, and that works, I have reset my computer, but nothing seems to work. Since you can't expand/shrink the diagrams, it may get stuck in this state.If someone could explain why this is happening, that would be much appreciated.Thank you