Admin questions

As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart.  I’ve checked and changed any and every setting possible, but nothing allows me to resize any object.  I’ve tried to resize frames, images, and shapes.  

Hello, I was charged today for a Lucid subscription, but there is no billing or subscription section in my account, even though I am logged into the correct account where my diagrams are stored. This means I currently have no way to cancel the subscription myself. Please cancel the subscription immediately on your end and issue a full refund, as the charge happened today and I did not intend to continue after the free trial. Thank you,Daniel

Hi I was using my work email for an individual account and then realized we have a Team account. I need to use the same email but it won't let me do that (it asks me to upgrade and pick a plan) I was sent an invite and it shows up in notifications but I can't action it. Any thoughts how to fix?

You can use the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. The Lucidchart Confluence Converter is no longer supported, so while the converter remains available for use, we can’t guarantee its performance or provide technical assistance for it.In order to use the Confluence Converter to migrate from Lucidchart OnPrem to the Lucidchart app for Confluence Data Center, the following must be true:You have Lucidchart OnPrem installed on your Confluence Data Center Instance. You have a paid or trial Lucidchart Cloud (lucid.app) account.Note the following before proceeding:This converter tool remains av

I need the ability to connect LucidChart to various Salesforce orgs.I need LucidChart admin permissions to do this according to Lucid. https://help.lucid.co/hc/en-us/articles/360049442712-For-admins-Customize-the-Salesforce-account-mapping-integration-for-LucidchartHow do I get the required Lucid Admin permissions. 

I imported Azure data from a subscription using “Trusted Access” (Azure app registration). The import completed but only pulled 3 out of 7 Virtual Machine resources into the inventory list. I confirmed that the app registration has the Reader role at the subscription level of the subscription. I performed a resync with no change. 6 of the 7 VMs are running, one is deallocated, but I would still expect Lucidscale to diagram deactivated resources. What could be preventing Lucidscale from importing the remaining VMs? There are other resources missing too (ex: the Disks associated with the VMs) but I am primarily interested in mapping our compute and network resources. 

Hi, I am experiencing an issue that we can't access critical charts that a previous hire has created. The person is removed from our Lucidchart team but the docs have not been transferred correctly.

I own a folder that I want to move to the Team Hub so everyone can have access to that folder, the question is that this folder has 96 folders inside with each one their own Lucid links, Is there a way to move the entire Folder with everything inside? 

I am experiencing an issue when attempting to print my organizational chart from Lucid.  It gets stuck during the print loading process.  I have reset cookies and site permissions and am still experiencing the same issue.Please see the snapshot below.  It remains stuck on that screen.  I have tried multiple browsers and restarted my computer with no success. 

We’re introducing a new licensing workflow in Lucid designed to reduce administrative load. This new setting ensures users get to work immediately without waiting for manual sign-off while providing admins a safety net to personally manage the final pool of available licenses.What’s changing? We have begun a gradual rollout of these enhanced settings. To provide a more seamless experience, many accounts currently using the "Manually approve" setting will be migrated to the new "Manually approve after threshold" setting over the coming months.To learn more about the new license settings, check out our Lucid ad

Is it possible to transfer ownership of folders? Or only individual documents? We have an admin account where files are transferred when a user leaves the company as a default in case no candidate to receive the files can be identified at the time. Is it possible to assign ownership of the folder to another user from that admin account or does each individual document have to be transferred manually?

When trying to add a new user to Lucid Chart receiving the following error unable to add the user that does not exist   

Hello,I am a Confluence admin.We are using Confluence Data Center 10.1.2 with Lucidchart plugin 2.2.3 (free plan).We are having trouble with adding new diagrams on Confluence pages with Lucidchart macro. However our other diagrams are ok on other pages, still visible. When trying to add a new diagram, afer selecting the diagram, we have a loading page and then an error 504. Here are the screenshots :I tried uninstall and reinstall, but the problem continues.Thank you for your help !

Regardless of the group management experience you are currently on, you will soon be moved from Groups (Sharing) to teams. Refer to the following resources depending on where you’re starting from:Legacy group management experience Organizational group management experience  Lucid accounts are moving on a cohort basis. You will receive an email specifying your scheduled move date; no action is required on your end, as the transition will happen automatically on that day. 

I have personal and client accounts. I log out, but when I try to log back in by selecting “Log in with Google,” it goes straight to the previously used account without letting me select.Query string is clean. Also tried starting from the lucid.app root. Even more odd, I just deleted all cookies with lucid in the name, and it still did it!Be nice to have this fixed so I don’t keep having to use Incognito. Chrome on Windows 11.

Confluence connector for lucid app is broken All embedded diagrams hang with “App is not responding. Wait or cancel?” Editing the macro settings returns : Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable. I am admin on both Confluence and LucidChart

Hi, I have a personal account with the email/google sign in of my current work. I’m leaving this company, so I would not be able to have access to google SSO of this email. Will I still have access to this Lucid Chart account (Lucid subscription is until December 2026 ...)? If not how can I get a refund?

Hi Team,I left my org in October 2025, and rejoined yesterday, no change to email address or login via SSO, however I don’t have access to the diagrams I created previously, how can those be restored (my IT team doesn’t know the answer)?CheersDavid

You may have already used the Lucid MCP Server to connect Lucid with tools like Claude, ChatGPT, and Microsoft Copilot to search, retrieve, and summarize your documentation.. Today, we are excited to announce that we are extending the Lucid MCP server to move beyond understanding your documents.We are officially adding the ability to create documents through the Lucid MCP Server! ⭐You can now use your AI tools to convert text prompts into structured Lucid diagrams. This feature allows you to start your canvas with a meaningful starting point so you never have to stare at a blank page again.Here is how you can utilize this new feature in your workflow.Describe what you need

Hi everyone,I’m looking for some help with user management in my Lucid account. I accidentally removed several users from a specific group, and now I’m unable to see or access their files/folders that were associated with that group. Any advice on the quickest way to roll this back would be greatly appreciated!

HiMy company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail.I receive the notification in LucidChart bu can't do anything with it.Can you set this up manually? My team's domain is ab-inbev.comevidence:  

My company email is linked to a enterprise account but license hasn’t changed over.

We have a user that is Licensed, in correct Org Group but still shows Inactive.  I need to be able to ensure he has access.

Our obsidian connector needs more permissions such as the ability to fetch audit log information to work. Is there a way I can edit the permissions of what this connector can do?

Hello, I need to export a lucidchart document I created for a meeting in a few hours. I have tried everything including different download formats (PNG, SVG, PDF, etc), restarted my network, copied the document to a new page, and even tried downloading from a private browser window but none worked. Kindly assist ASAP. Thanks.