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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 280 Topics
  • 528 Replies

280 Topics

M
Meghan Horn
asked in Admin Questions

Questions For New Team Space

I have a few questions regarding my new team enterprise space.   I have about 5 license users that have previous licenses from other teams but we want to make sure they are only getting charged for licenses on our plan.  How can I confirm this? One of my users said she tried to click on the link sent out to her to join the team but the link has expired.  Can she just go to the Lucid site and log in with her email?

2
Zuzia S
15 hours ago
M
mgeronimo
asked in Admin Questions

Error Code: CE013 - Embedding Lucid document into Canvas

Our institution uses Canvas LMS. I’m trying to use Canvas’s function of embedding a lucid document into a “page” and when I try to connect to my Lucid account to access said document, I get this error message: Could not verify the integrity of the OAuth request. Please try again or contact Lucid support if this error persists. (Error Code: CE013)

1
Humas1985
Lucid Legend Level 3
1 day ago
T
tyler anderson
asked in Admin Questions

SCIM Connector not Deprovisioning/Removing Old Users

I recently re-enabled SCIM after the license change, and I audited out ~200 users that no longer needed access to Lucid. Removing them from the Okta App does not remove them from Lucid, but adding a new user, then removing that added user works properly. How can I get Lucid and Okta to force update the user list on a bulk change without having to do it manually?No error codes are appearing, and its hard to troubleshoot where the issue is arising.

1
Humas1985
Lucid Legend Level 3
1 day ago
Aaron101
Aaron101
asked in Admin Questions

Joining a Lucid team account

Hi I was using my work email for an individual account and then realized we have a Team account. I need to use the same email but it won't let me do that (it asks me to upgrade and pick a plan) I was sent an invite and it shows up in notifications but I can't action it. Any thoughts how to fix?

8
J
2 days ago
C
Chris M
asked in Admin Questions

Azure DevOps Multiple Orgs

I’ve connected 3 Azure DevOps orgs to my Lucid Account.  All 3 have “Third-Party application access via Oath” policy enabled.  I can see all 3 orgs in my integrations section of my profile.  But I can only access projects from the first org listed in my settings when using LucidSpark. Is there a way to switch which org to pull data from?

4
Leianne C
5 days ago
Abigail M
Abigail MLucid support team
posted in Admin Questions

How to resolve “User cannot be created because the email already exists” error in Okta or Azure

Are you seeing a “User cannot be created because the email already exists” error when attempting to provision users in your identity provider? This error is being generated because the associated email is already registered as a user independent of your Enterprise Lucid account. In order for you to update this user in your IdP, the Lucid user will need to be added to your Enterprise Lucid account.You can send users an invitation to join your account via the Admin Panel as detailed here. After they accept the invitation and are added to your account, you should no longer receive this error.Please feel free to post any questions below!

0
Abigail M
7 days ago
A
alan mckenna
asked in Admin Questions

Domain Migration Question

We recently migrated all users, in okta, to a new domain. I know see accounts in both domains in Lucidcharts. Can I work with support to update all users to the same domain? Can you do it on the back end? 

1
Kelsey Gaag
7 days ago
A
alan mckenna
asked in Admin Questions

Domain Migration

We recently migrated all users, in okta, to a new domain. I know see accounts in both domains in Lucidcharts. Can I work with support to update all users to the same domain?

1
Quadeshia
7 days ago
W
william.walberg
asked in Admin Questions

"Allow email and password" is greyed out in Lucid admin panel

Hello, I am in Admin > Security > Authentication > User Sign In, and I am looking to check the box to “Allow email and password” but it is greyed out. Currently we allow SAML authentication but I’m looking to remove that and switch to local passwords. Can anyone help me with next steps, please?

7
H
8 days ago
A
Atalia2096
asked in Admin Questions

Blank spaces on all documents

For some reason every document (old or new) has portions missing and distorts any content. Example below includes an old chart that is now distorted and portions are missing. I don't have any layers on my document so it’s not a layers issue.  Any new document looks like the one below with blank spaces.  Trying to add a text box causes it to look messed up (see below): I’m not sure if its a new feature that I somehow cant figure out how to get rid of.

1
H
10 days ago
Mj Z
Mj ZLucid support team
posted in Admin Questions

A Guide for Account Owners and Document Admins: Restoring a user's previous documents after relicensing.

Learn how to restore documents for a user whose documents were transferred during the delicensing process, following their relicensing. As part of the delicensing or deletion process, documents are required to be transferred to another user or a repository account within the organization. A folder is generated as part of this process and is titled "from useremail@address.com" which will contain the transferred documents.  Relicensing will not automatically restore their documents. If you are an Account Owner or Document Admin of an Enterprise account, you can transfer document ownership from the repository account to the original owner using the Document Discovery feature!   From there, the Account owner or Document admin can transfer ownership back to the original owner or move the document into a team folder.For more information on how to use this feature, please refer to the Document Discovery section of our Document Management article from the Lucid Help Center. Note: The Account A

0
Mj Z
14 days ago
T
timothy.tung
asked in Admin Questions

What does the star mean?

During a collaboration with my teammate, we noticed a user icon with the star icon. Does anyone know what that indicates?? 

2
Leo Barnes
Lucid Legend Level 1
14 days ago
D
Dporty
asked in Admin Questions

Transfer account ownership due to admin leaving

Our admin has left the company. The admin was the “owner” of lucid.We do not have, nor any ability to retrieve the login information from this account. How can we transfer “ownership” 

1
H
15 days ago
A
avin.singhal
asked in Admin Questions

Lucidchart Migration from Confluence Data Center to Cloud

HI Team , We are in the Process of migrating our Confluence Data Center Instance to Confluence Cloud.Lucidchart Plugin is part of CLoud as well . As there is no automated way or supported by CCMA, any specific steps we have to take care during the migration,I am following this documentation for now   https://help.lucid.co/hc/en-us/articles/17169003845268-Migrate-Lucid-documents-in-Confluence 

5
Emma B
16 days ago
D
Dean Salter
asked in Admin Questions

Azure SAML SSO and First/Last Names in attributes/claims not working

Hi there. I have been successful in configuring SAML SSO with our Azure Entra ID tenant and our Lucid Enterprise tenant. Lucid's auto-provisioning accounts from SSO does indeed create the Lucid account but there is one issue I am hoping someone can help fix.When the auto-provisioning happens upon first SSO login, the First Name and Last Name do not get filled in properly from their Azure Entra ID account. The First name gets the part of their email address before the @ sign and the Last name is blank. I searched for an read Lucid documents/tips on configuring SAML SSO as well as ones which indicate the SAML attribute statement mappings. However, Azure Entra ID does not have the same attribute names. For First name Azure has user.givenname; for Last name Azure has user.surname. Is this something that can be corrected by modifying the standard attributes/claims for the Lucid (All products) SAML app? Here is what comes standard in Azure Enterprise Applications for Lucid (All products):  S

5
D
17 days ago
R
Rikke
asked in Admin Questions

Format lines in the new Lucid

I’m trying to format a line in Lucid but the handlebars isn’t available on the vertical line 🤔How do I then align!? 

5
Leo Barnes
Lucid Legend Level 1
17 days ago
M
mlamparas
asked in Admin Questions

Shape Panel is not expanding

I am having a problem expanding the shape panel. It has a red box that doesn’t expand. Is it a license issue or settings ? 

1
H
24 days ago
W
wxy
asked in Admin Questions

Change authentication method from Google SSO to Microsoft SSO to log into Lucidchart

Hi  I have my Lucid subscription attached to Google Sign in which is again a work a/c. We are moving to our office productivity apps from Google to Microsoft. Consequently we will no longer have liberty to use google a/c. We won’t be able to use google sign in for anything including Lucid app.My question isI want to move my google sign in to lets say Microsoft sign in or simple Lucid credentials. is it possible? thanks 

3
H
24 days ago
B
B T
asked in Admin Questions

Can't delicense users on Team subscription

Hi, I want to remove 2 licenses from user, but I get this error message:How can I remove them from their admin status? We do not have any groups set up. Thanks in advance. Best regards,Barbara

1
Mj Z
25 days ago
L
Luis Octane
asked in Admin Questions

Edit automated message from Admin

Hello everyone. I appreciate anyone’s help that can point me to where I can go to edit the message above. Thank you all and have a good weekend.

2
Leianne C
26 days ago
Michel L
Michel L
asked in Admin Questions

How to delete an application

Is there a way to delete an application in the “My Application” page (https://lucid.app/developer#/packages)

3
Richard U
28 days ago
S
srodgers
asked in Admin Questions

how to swap from COPPA to non-COPPA instrucor accoubt

I accidentally clicked that we have students under 13 but I do not as I teach college and thought the prompt said, check that you do not have students under 13. I cannot link to the product in Canvas for this reason. Does anyone know how I can undo this so I am able to use this product as Im locked out and no one has contacted me to help and Im in Canvas Training where I need it. TY

1
Shantel Gillette
1 month ago
A
ajohns34
asked in Admin Questions

Error when testing SAML connection -

We are getting an error when we test our SAML connection:SAML 2.0 based Single Sign-OnError when processing authentication request!Please try login again!  When using tools to get a more detailed response we get:ALERT: Invalid Assertion Consumer URL value 'https://www.lucidchart.com/saml/sso/macalester.edu' in the AuthnRequest message from the issuer 'lucidchart.com'. Possibly an attempt for a spoofing attack From our metadata.xml:<md:AssertionConsumerService isDefault="true" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://admin.lucid.app/saml/sso/macalester.edu" index="0" /> How can we fix this?

0
A
1 month ago
J
jmurray
asked in Admin Questions

Transition from Teams to Enterprise

Hello - We just upgraded from Teams to Enterprise. I was told that there are legacy accounts that have access to our Teams information and that I can manage that under teams. I have about 4 old accounts (linked to company email addresses) that still could have access. How do I find and disable access in enterprise? How do I find all of the accounts that are in our domain? Thanks, /Joe.

1
Emma B
1 month ago
W
wes.reed
asked in Admin Questions

Who removed a user

Your admin has transferred 1 Lucidspark boards to you from X. You can find these boards in the "From X" folder in your Documents List. Unfortunately, this message isn’t helpful. Which “admin” removed the user? Where can I find that information? Why doesn’t it say which admin did it?

1
H
1 month ago
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