Admin Questions

Hello, A few quieries about the Lucid app. Firstly, while lucid on desktop is obviously real-time viewing, when i view a file on the lucid app it takes a moment to load. Secondly, in the app i am unable to swipe through images or files. E.g. in dropbox or iphotos on my iphone, i can swipe left or right, whereas in the lucid app i have to exit each file and select a new one.For the moment these two issues nullify the utitlity of lucid on desktop as we work on both phones and computers and need fast access to files on both. I’m aware the lucid app is in its early stages and lucid is designed primarily for large file sharing on desktop, but I am just checking if either of these features are in development or if there’s any work-arounds as we’d like to transfer from dropbox to lucid.  Thank youMark

Hi, I am trying to add myself to a couple teams I created recently so I can help them out initially with organizing and viewing things in their team, but when i try to add a team member my own account does not show up when i do a search. I’m the account owner, and i’ve added myself to teams in the past so i have membership into some already. I can add others to the team just fine. Is there a limit to how many teams you can be a member of, or a security setting I might have missed or set by accident?

Trying to connect Jira to Lucid and the directions are generic.  I installed the lucid app in Jira.  There is a configure, go there.  There is a new button “Connect to Team”.  I do that and get a generic error that has no search results.  The error is from a lucid.com website, so it is not coming from Jira. Sorry!Our servers experienced an error. We apologize for the inconvenience. Flow ID: 8473455161684ba6Time: 2025-11-10T19:37:57.570Z Any insight here?

I custom made an org chart with photos last week.  Today I am trying to add more photos and I’m not able to.  Is there a photo shape I should be using?

Hello,My company acquired another company with it’s own Lucid instance.  How do I migrate all of the accounts and data over from their lucid instance to another?  Please advise.Thanks,Gabe C.

 Hi,I have added mermade code into the diagram as a code section, and it is appearing on the preview but not on the actual page. I have tried all the usual methods to fix this: I have refreshed my page, opened a new Lucid document and tried it in there, I have input a new made code in the same document, and that works, I have reset my computer, but nothing seems to work. Since you can't expand/shrink the diagrams, it may get stuck in this state.If someone could explain why this is happening, that would be much appreciated.Thank you

we have the lucid chart addon for confluence and one of our users is not able to edit the document after inserting it into a page. he gets the error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit.”  using the document picker to insert the diagram does not help. user would like to increase the height of the chart but is unable to make any edits.

If you are seeing the error message “Unable to join team, the account is full.” when trying to join a Team account, please send this community post to your account admin. Every user on a Team account is required to have a license. If there are no more licenses available on your Team account, you will be unable to join until the admin takes one of the following actions:The admin can purchase additional licenses in the admin panel. For more information on how to do this please review our Add more Lucid licenses Help Center article. Alternatively, the admin can delete users from

2 Users recently lost licenses unexpectedly.  Trying to find logs to see what happened.

My lucidchart currently logs in using my gmail credentials.  Is there a way to switch it to an email - password combination?  I am no long in charge of our charts and I’m not handing over my gmail information to the new guy. Thank you, Chad Helton

Hello Team, Can anyone suggest on how to add ourself who are admins to the Lucid portal, as additional owners to the overall diagrams.

I’m having trouble because text corruption occurs when I create links in PDF, PNG, or JPEG format from the “Publish” command.There is no problem when creating PDF files via download. This issue did not occur before, but it has started happening in the past few days. I would like this to be fixed.

Hello,I can’t create a new diagram or open existing ones - the page keeps loading and never finishes. Could you please help?  

I am trying to link the salesforce org using link betton. It prompted me to salesforce login screen and I entered the credwntials to login and it prompted the permission screen to allow access to lucid chart. Once allowing, it is stuck at that point. Org does not show as it is linked. However, It did created an entry in Oauth usage in Salesforce and I installed the Lucid chart connected app and assigned necessary permissions for myself. When tried again to link, I am receiving error "Salesforce connection is not successful: unknown_error".

Hi, We have a Lucidpark for our team, although I am the manager of the Teamspace, I am not able to use a user to the Lucidpark.  It asks me to download slack but I don’t need to. It says it is an internal user but it is not. Can you pls help me? 

I have a few users to add and licenses to grant, but the Users tile is not populating. I’ve tried three browsers, and one of my co-workers, who is also an admin has tried Edge, Chrome, and Firefox as well. Screenshots of the Java pane.

On a request for access there is a banner that says, “This user has not yet verified their email address.” Neither the user nor I as an admin can find a way to conform their email address or re-send another verification email. We are an SSO shop, which makes this even more curious.Can someone please explain?

I’m finding that actions such as deleting a document, creating a copy of a document or emptying the trash require multiple attempts before they work.When trying to delete, I click the button in the dialog box to “Delete item(s)” and it just sits there most times. When trying to make a copy, the box closes, I get a notification bottom-right of the screen saying “Creating copy” but it stays there indefinitely, and no copy is created. Before I cancel my subscription, are there any solutions?Thanks

Without going through a user deactivation, is there a way to see how many chart documents a user owns?

I created an ERD and wanted to create a title by adding larger, bold text box.After clicking out of the text box, my document froze, preventing further editing.Each time I try re-entering the document or copying the document, I am unable to navigate to my previous ERD (the document remains frozen after attempting to scroll through

Contextmy work email extension was changed from .co.uk to .com  when I signed in I all access to previous folder was goneseen the new teams hub functionality and thought i’ll create a team and invite my team as they will go through this email change soon too and will be faster to onboard new team mates by adding them to the one team that has access to all the shared content rather than giving individuals a list of things to get access to they just need this new team got the team all set up and created new folders and docs in that specific team space then my lucid admin “merged” the old and new lucid accountsthe new .com account’s user specific docs were transferred into my old account + got the old access mentioned at the beginning back Question/ Issuethe team I created i’m no longer a member ofi requested accessbut when creating the team i didn’t realise there is a

Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. Incorrect Consumer This issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following: Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros come from” check that the https://confluence.example.com instance is selected (not the default selection). If that doesn’t fix the issue ensure you have connected Confluence Cloud to the correct Lucidchart account. The conn

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

A User wants to move his all Documents to another account. As an Admin I am unable to find the Documents and can’t see Discovery under Compliance