Admin questions

When trying to create a new user I receive the error below. Any suggestions on how I can fix this?  

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken.

We are trying to run community events using a Lucid Board, and would like to be able to grant select community members with facilitation access so that they can run votes and timers. These are not users in our Lucid account. There doesn’t seem to be a way to add external users as facilitators with their email addresses.Can a named external user on a free/lower-tier Lucid account actually claim facilitator on our board? Lucid's docs say a collaborator on a lower account type may not be able to edit even when granted, and facilitator tools are Team/Enterprise-only.If so, does that consume one of our seats?

Hi all, I use Lucid chart as a mapping system. I was wondering if theres a functionality to filtering the imported data linked file while on Lucid chart. mainly i have a column that categories types and i want to filter and highlight all of a certain type to be also highlighted on the lucid chart when selected. is this possible? thank you all! 

I have a user that did not have an account in our Lucid portal. He clicked on the Login with Microsoft button, went through the login process which includes federated redirect to Okta, and got logged into Lucid. However, his account is showing as “FREE” and is not getting linked properly to our Lucid account. Now we do have a different email domain now and I was able to manually add the new user with the new email address and that linked him successfully but I’d like to be able to do this without manual intervention.

HiOne of my account users was using her work email for an individual account and then requested that she have an Enterprise Account.  She needs to use the same email but it won't let her do that (it asks her to upgrade and pick a plan).  She was sent an invite to her new Enterprise Licence and it shows up in notifications but she can't action it.  She sat with our service desk staff the other day on it. This is what has happened;I set up a free Lucid account to have a look with my work email I realised oh, this is good, I should really be on the Enterprise plan I requested a licence I got given a licence When I then click to accept on the licence, I still remain on the free version of the plan and my only option to upgrade is to pay myself (see below) This is the case whether I log in with my work email or my private email.  I have changed my Lucid password several times on each email address but still no success logging into the Enterprise Account.  (This is similar to the Aaron 101 p

HI,We want to collaborate with external users in LucidSuite; basically with our customers.When we share a link with Edit access (not Edit and Share), does the person we’re sharing with need a Lucid License from us, of their own, or not at all?Is it any different based on the level of access we share with?Thanks very much! 

Written text in boxes are gone. Even in revision history text doesn’t exist. Image 1: Prt screen from pdf-filed generated by exporting. Created 27th of july)Image 2: Prt Screen from Lucid where text are missing. Have tried opening in Lucidspark, arranged boxes in case text was behind, put on and off WebGL and tested changing fonts for text on document. Nothing gives the missing text back.

We have three groups in AD that are syncing with Okta:okta-app-lucid (assigns app access, not a push group)okta-app-lucidsuite-licensed (push group, 303 users)okta-app-lucidsuite-viewers (push group, 400 users)We just migrated to a new app and set up SCIM using this documentation:https://help.lucid.co/hc/en-us/articles/30352722469268-SCIM-guide-Migrate-Okta-integration-to-Lucid-organizational-groups-experienceAfter doing so, we noticed the push groups that are now in Organizational Groups in Lucid do not match the number of users in the push groups that are in Okta.Is there something going on that we missed? Screenshots provided, please help! 

Starting from yesterday, we got error when adding a Lucidchart diagram to Confluence pages or editing the existing ones:Sorry! Something went wrong, please try again.(Flow ID: 45c7d31654613505, Time: 8/12/2026, 9:40:52 AM) Please note that this is the second time when Confluence integration did not work during this summer. My previous request called “Simple Viewer in Confluence is broken” was about inability to use the simple view mode. It was resolved only after 1 month (for some reason, the topic is removed now).The issue this time is even more serious because we can’t embed Lucidchart diagrams to Confluence pages at all!

We used to be able to share LucidChart’s with our whole organisation, but now only get a list of slack channels without the organisation option available. Does anyone know why this is and how to resolve it? I have attached screenshots of what we used to see and what we now see.This was before (with the slack integration on)  This is what we currently see.

Hello, I am a new starter at my company and was granted Lucid access but cannot get it to work. The initial email came through asking me to verify my email. When I click on the button it takes me to the below page and resends the same Verify email - then just repeats over and over again.I’m using my personal Lucid account to log this issue as I cannot login using the work one obviously.

Hello! You used to be able to drag conditional format rules by the left-hand side dots to reorder. When you hover on the dots, it still shows as an option. When you actually try to drag, it becomes the “apply” command instead of reordering.Is this a bug? Is there another way to fix other than unapplying and reapplying all my rules in the right order?Thanks!

Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s setting (via Admin SCIM) and is auto-joined to their Lucid team hub (via Content SCIM). Upon termination, removing them from the IdP revokes the license and wipes document access simultaneously, closing security gaps. 2. Clean Governance Feature Admin SCIM (The "Who") Content SCIM (The "What") Focus Licensing Document & Folder Permissions Grouping Organizational Groups (e.g., "Engineering") Tea

I am experiencing a recurring issue with older Lucidchart documents where standalone text boxes are automatically disappearing.When I open an older document, an existing standalone text box used as the document header disappears completely. The object itself is removed, not just the visible text. If I make a copy/duplicate of the affected document, the same thing happens when the copied document is opened.I am also unable to add a new standalone Text Block to any of these affected documents. When I drag a Text Block onto the canvas, I can see the “Type something” box while dragging, but as soon as I release the mouse, the entire text object immediately disappears.I have completed the following troubleshooting:New Lucidchart documents work normally and allow standalone Text Blocks. The issue occurs across multiple older documents. Duplicating an affected document does not resolve the problem. The documents are in Draft status and are not locked. “Unlock All” is not available. The issue

We have a Team Plan and I assigned a license to a staff member.  He’s been using Lucid Charts in the past.  Recently, when he tried logging into his account, his account no longer had a full license.  I logged into the dashboard and his account was now showing a “Requested”.  I couldn’t assign him an account because he used up the last account in our Team account.  I ended up deleting his account and recreating and assigning a license.  He was OK for a couple days.  Today he said his account was limited again.  I login and again his account shows “Requested”.  Anyone one know what is happening and how can I fix this? Thank you.

I just delicensed a user that was a contractor.  He had no activity in the system and so no need to transfer content to another user.I then tried to delete the same user and now its saying he was the editor of 85 documents?? Is it safe to delete him? 

Regardless of the group management experience you are currently on, you will soon be moved from Groups (Sharing) to teams. For more information about Groups (Sharing), refer to the following resources depending on your group management experience:Legacy group management experience Organizational group management experience  Lucid accounts are moving on a cohort basis. You will receive an email specifying your scheduled move date; no action is required on your end, as the transition will happen automatically on that day. This change improves how your teams collaborate by moving your account to a single, unified standard – Lucid teams. This transition is designed to simplify your administrative workflow and improve the end-user experience:Reduced Administrative Load: Manage your organization with ease—admins no longer have to navigate complex hierarchies of Teams, Groups, and Repositories. Seamless Transition: Users retain all document access and sharing settings through ID-based migrati

Hi  This article specifies that the license attributes already exist under the default app.    Both Lucidchart and Lucidspark license attributes are already added to the app but are unmapped by default. You will need to assign these attributes out to either individuals or groups to utilize the attributes.  However it's not specified what the attributes actually are. Looking at the SCIM API documentation it references an object urn:ietf:params:scim:schemas:extension:lucid:1.0:User but I don't see this included in any of existing attributes. The closest one I could guess to be right one is "entitlements" but it seems to be referencing a different schema.  The SAML setup for our org was created a while back so is it possible it's just out of date and I should set up a new one?   TL;DR - which attributes define a users Lucidchart license status? 

Our team recently took over Lucid administration and received a request regarding a user whose Lucid license was removed via Okta SCIM provisioning. The user has since been re-provisioned and can access Lucid again, but all of the documents they previously owned are missing. We’re trying to determine what happens to documents when a license is removed via SCIM. Are the documents deleted, transferred, or retained? If retained, is there a way to recover or restore ownership of those documents?

Can Lucid Scale pull users, groups and roles from AWS accounts.

Determine whether action is required for your account:Before proceeding, check your admin panel to confirm whether action is needed. If you don’t see a banner at the top, or you see the "You are all set" confirmation (see examples below), another admin has already completed the required steps. Example 1Example 2If your admin panel doesn’t look like the examples above, and the migration banner or survey is still visible, continue reading this post for more information about action required for your account. If action is required:An account admin must complete the following:Complete the SCIM migration survey: If you or another admin haven’t already, navigate to the Lucid admin panel and complete the two-question survey regarding your current configuration. The survey is located in a banner at the top of the admin panel overview page: Once the survey is submitted, a self-serve SCIM migration path will appear. Please complete these steps by Sept. 8. Account owners and account admins can re

When trying to export a diagram, the PDF output only has a part of the source diagram when being displayed in the Adobe desktop application. It looks alright when opening the PDF in the browser.

Since Lucid Cards for Smartsheet is being deprecated, we tried to turn on the new integration in Marketplace and disable the old one. Even though I’m an Admin, I don’t seem to be able to disconnect the old one as the option is grayed out:  Also, on the new one, my only options are “Connect for me” or “Connect for my team”, but I’d like to enable it for everyone on our account. Is this possible? 

Hey guys, We are having an error with our Okta push group due to it stating there are groups members that are non existent. When looking at the Lucid ID, I’ve checked against the export from Lucid of our members and they don’t match. Please can someone assist as right now this is blocking our Access Request in Okta.Thanks,Tallie