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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 436 Topics
  • 967 Replies
437 Topics
C
cyberritz.in
asked in Admin Questions
hey please answer it

View Only role user is able to see all the invited and joined users mail in the Invited document. Please give a little bit your time to ans it. Thanks.

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ajohns34
asked in Admin Questions
Error when testing SAML connection -

We are getting an error when we test our SAML connection:SAML 2.0 based Single Sign-OnError when processing authentication request!Please try login again!  When using tools to get a more detailed response we get:ALERT: Invalid Assertion Consumer URL value 'https://www.lucidchart.com/saml/sso/macalester.edu' in the AuthnRequest message from the issuer 'lucidchart.com'. Possibly an attempt for a spoofing attack From our metadata.xml:<md:AssertionConsumerService isDefault="true" Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST" Location="https://admin.lucid.app/saml/sso/macalester.edu" index="0" /> How can we fix this?

763
J
Shanna H
Shanna HLucid support team
published in Admin Questions
Verify if you need to replace Lucid’s SAML signing certificateAdmin resource

Steps to come that will be useful following certificate rotation on February 23, 2025.

340
Shanna H
Adam Y
Adam YLucid support team
published in Admin Questions
Troubleshooting SAML: Common Errors with Solutions Provided

Lucid offers SAML integrations to Enterprise accounts so that admin can easily manage user sign-on using their IDPs. Lucid’s SAML integration allows you to connect Lucid to your IDP so that users on your account can quickly and securely authenticate through your IDP using SAML 2.0.The purpose of this post is to provide troubleshooting recommendations for common errors that occur when configuring SAML for the first time as a Lucid Admin or authenticating via SAML as a Lucid user. Cause of Error: Misconfigured endpoint/value/encryption method (SAML Domain ACS URL)Entity ID related: Possible Errors Returned: “Your team is not configured for SAML” “Misconfigured application” Solution: This error message typically indicates there is a discrepancy between the SAML domain you have populated in the Lucid Admin Panel and the one you have populated for the Lucid SAML app in your IDP. Check the SAML domain you have configured in the IDP with the value in the Lucid Admin Panel and confirm they mat

7391
Ambar D
N
nhailey
asked in Admin Questions
Need last active date for unlicensed users

We are able to pull the last login date for our licensed users, but not unlicensed. How do I add them the to the All User Data report? Thanks!

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Gudmundur
asked in Admin Questions
Where can I find a list of all guests in Lucid ?

I hope this view exists for admins, as I’m sure others would have the same need.We share access with customers on work in progress and we need to be able to track that access.Who currently has access to what?  How long has the access been enabled?  Will it expire?  When was it last used / user connected? Is this available today or is this something Lucid can provide upon request? 

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Ambar D
J
Justin K Ko
asked in Admin Questions
Can't share backup documents to user

Hi Team, I tried to share the backup documents for user and I was do it.And Jacky received noti email and click the URL but his documents is empty. I experienced same issue with another user at end-of-year and this issue sometimes occured to overseas employees(especially China office employees). Could you please check and advise for me? 😭

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Ambar D
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max.
asked in Admin Questions
Empty boads

Hello everyone,I also have the problem with empty boards that were last processed in December, but I do not  have limited access and my boards have only one page. In the preview section of the overview, I can also see the content of the board before opening, but if I open the board then it is  completely empty.Is there a simple solution for this?Thank you in advance

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M
Shanna H
Shanna HLucid support team
published in Admin Questions
Lucid’s SAML signing certificate replacementAdmin resource

We apologize for the last minute notice. Before it expires, Lucid will be rotating our SAML signing certificate on Sunday, February 23, 2025 at: U.S.: 1:00 p.m. MTEMEA: 8:00 p.m. GMTAPAC: 7:00 a.m. AEDTIf SAML was set up between Lucid and your IdP (Okta, Microsoft Azure/Entra ID, etc.) before September 1, 2021 you may need to update the certificate if you require it for sign-in. If your account is affected and this is not resolved, some of your users may encounter issues logging into Lucid directly from https://lucid.app when the certificate expires.You are likely impacted if ALL of the below are true:You set up SAML before September 1, 2021 You are NOT utilizing Lucid’s official Okta or Microsoft Entra ID SAML app You configured SAML differently from Lucid’s SAML overview article You configured your identity provider to require SAML request signature validation You have not updated the request signing certificate since September 1, 2021If all of the above are true (additional verific

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Shanna H
K
Karen Evans
asked in Admin Questions
Cannot remove a collaborator from a document

I am trying to remove a collaborator from MANY documents.  She is the overall company admin (Account Owner and Org Group Admin) while I’m an Account, Template, and Document Admin.  Is this the reason why? Overall, we’re part of a broader company (consider us an arm of the company) and I provide governance over our arm’s Lucidchart usage and document ownership.  This governance was just put in place, so in the past, whenever someone left, all document ownership was transferred to her.  I’m trying to do some clean up and take her off of our documents - I’m able to transfer ownership to me, but cannot remove her as collaborator.  Is this possible without her intervention?

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Ambar D
K
Kathya
asked in Admin Questions
Diagrama de caso de uso

[Huésped] -- (Solicitar reserva)[Recepción] -- (Gestionar reserva)[Recepción] -- (Verificar disponibilidad)[Recepción] -- (Asignar habitación)[Recepción] -- (Registrar ocupación)[Huésped] -- (Solicitar alojamiento)[Huésped] -- (Retirarse del hotel)[Recepción] -- (Facturar estadía)[Recepción] -- (Actualizar disponibilidad)[Gerencia] -- (Preparar tarifas)[Servicio de Habitación] -- (Registrar gastos)Ejemplo de mejora en la especificación del caso de uso "Asignar Habitación"Actor: Recepción Precondiciones: Un huésped llega al hotel. Flujo principal: Recepción verifica si el huésped tiene una reserva. Si tiene reserva, se le asigna la habitación reservada. Si no tiene reserva, se verifica la disponibilidad de habitaciones. Si hay disponibilidad, se le asigna una habitación al huésped. Se actualiza el registro de habitaciones ocupadas. Flujo alternativo 1: No hay habitaciones disponibles. Recepción informa al huésped que no hay habitaciones disponibles. Fin del caso de uso. Flujo alt

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Ambar D
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lynetteanderson
asked in Admin Questions
Students using managed devices unable to access LucidSpark

Hello! Students using school managed chromebooks are unable to access Lucid Spark on Zoom, but students using a personal device are having no issues. Anyone have an answer or have this issue?

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Ambar D
Michel L
Michel L
asked in Admin Questions
How to find the domain of my account

Is there a way to know what is the domain of my subscription.

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Leianne C
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BrendanSlu
asked in Admin Questions
How to download an activity report for licensed and unlicensed users

I have an Enterprise Account and I am the account owner. I can only download a “No Activity Users” Report. That is helpful but I need access to everyone’s last login date. Not just the No Activity Users. Where do I get that report?

172
Zuzia S
Angie Valentina tveten
Angie Valentina tveten
asked in Admin Questions
Dudas y preguntas

como hago para hacer crear un grupo e lucid para poder trabajar

122
aparrish
Lucid Legend Level 5
B
bbbhupender
asked in Admin Questions
Login Issue Not saved data

Lucid is asking for login after each & every change in file. 

211
Ambar D
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pdx_reese
asked in Admin Questions
Link Lucidspark to a different Azure DevOps account

Hi-I am trying to integrate LucidSpark with one of my Azure DevOps accounts. Our IT department has already connected the app to our Lucid Enterprise account. When I go in to link the app to my Azure DevOps account it defaults to our company account, but I actually need it to link to a client account for a project I am working on. Specifically,I login to my Lucid account using my company email. I open a LucidSpark board and select the Azure DevOps icon. Confirm the account is not linked via the “Settings” tab. Select “Import work item” RESULTS: Lucid automatically links to my company account (i.e. I don’t get the option to “Authorize” or log in to my client ADO account). The same thing happens if I select “Link” from the “Settings” tab.Is there a way to force the “Authorize” pop-up or otherwise select a different ADO account to link? I appreciate any assistance. I’m really excited by the potential to link my Spark Boards with ADO so I don’t have to manually enter brainstorming tickets.R

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Zuzia S
I
icharles
asked in Admin Questions
Importing CSV to Process Diagram is completely broken

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken.

384
Ambar D
A
asthomas
asked in Admin Questions
List which Lucid files have been access recently

Hello,We are moving away from using Lucid as an organisation. My users don’t have Lucid licences, just a few admins.I’d like to get rid of all of our Lucid licences, at which point I believe that all of our files stored with Lucid will cease to even be readable. Before I do that, I’d like to know if any of those files are still being used.Is there a way to see which files have been accessed recently?Thanks,A-ST

161
Ambar D
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AlexAngco
asked in Admin Questions
How do I know if my account includes Collaborative AI - still free?

Late to the integration of Collaborative AI and interested if it applies to my account - its not on my side panel - does that mean “No” ? Thanks! 

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A
AmerMM
asked in Admin Questions
¿Cómo cerrar sesión de lucidchart de otro dispositivo al que ya no tengo acceso?. How do I log out of lucidchart from another device to which I no longer have access?

Hace un tiempo inicie sesión de lucidchart en un equipo PC de mi trabajo y mantuve la sesión activa (no se cierra la cuenta ni siquiera al apagar la PC). Todo bien hasta que me fui a otro trabajo y hace poco note cambios en mis documentos. Recordé lo del incio de sesión en la PC del trabajo y he intentado lo siguiente:Cambié la contraseña.Pensé que con eso era suficiente ya que no tengo acceso a esa PC actualmente, pero seguí notando cambios en mis documentos, entonces hice la prueba.Cambié el usuario (correo electrónico) y pensé que con eso era suficiente.Noté nuevamente cambios en mis documentos de ludichart, por lo que hice la siguiente prueba:Abrí sesión en un navegador (google) y puse “mantener sesión activa”. Abri otro navegador (bing) e inicié sesión y dentro de esta sesión fui a mi cuenta y cambié la contraseña y el usuario (correo electrónico). Cerré toda la PC y al reiniciarla, entre a Lucidchart en el navegador 1 (google) y la cuenta se abrió sin pedirme contraseña, ni repor

141
Eric Padron
Lucid Legend Level 1
S
smalleynorman_block
asked in Admin Questions
LucidChart Confluence onPrem Plugin: 400 Bad Request - Request header too large

Hello Folks,  We are running Confluence DataCenter 8.5 with the Lucidchart plugin for Atlassian Confluence (v1.29.4) and are intermittently experiencing 400 Bad Request - Request header too large errors when attempting to load diagrams.  It is very intermittent.  I am logged into lucid in the same Chrome profile and validated the firewall test passes successfully.  

221
Shantel Gillette
K
Kedders
asked in Admin Questions
Adding a new page/tab on existing LucidSpark board

Hoping someone can help. There appears to have been some updates made to LucidSpark recently and now for the life of me I cannot figure out how I can add a page/tab to an existing board - my control panel bottom left corner has disappeared and there doesn’t seem to be an obvious way to do this.Any ideas?

838
Catherine Fahidin
Lucid Legend Level 1
I
Igor K
asked in Admin Questions
Lucidscale can't import AWS accounts

hi all, I’ve been using Lucidscale for a year. However, now I’m having some problems with it. It lets me fill in all key information to authenticate, then lets me name the account etc, but after all is done, nothing happens. It also wouldn’t let me delete all previous accounts. I can click delete and all but accounts stayed on the list. But on the next day all have disappeared. Something’s not right. Anyone had anything like this happen?

545
Zuzia S
E
ebarger
asked in Admin Questions
How to display Public or private IP?

I am unable to display public or private IPs for virtual machines in my Azure import. I see where it collected the data under metadata but the variables seem to be empty?  

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