Lucidchart Macro Repair Tool for Confluence not working after Cloud to Cloud Migration

Hi ​@jcald, thank you for posting in the community and apologies for the delay. I am looking into the described issue and will share an update here as soon as I have more details. 

We appreciate your patience and please let me know if you have any additional questions in the meantime. 

Hi ​@jcald, just checking in quickly, could you please try running the repair tool again and let me know if you’re still experiencing the same errors with it? Please let me know if you notice any changes in behaviour. Thank you!

​@Leianne C , apologies for the delay - I don’t have persistent admin access so during the wait for a reply my admin access was removed from Confluence. I’ve had it restored, and we are still having the exact same issue. 

Hi ​@jcald, thank you for your patience as I looked into this. Upon reviewing the provided information, our development team advised that it seems like you may not have linked your Lucid account with Confluence yet.

If you haven’t already, could you please try creating an embed in any Confluence Page by following the steps outlined here and connect/grant access as prompted? Once that is completed, please try the macro repair tool again.

Please let me know if you notice any improvements or changes after this, or if you have any questions! 

Hi ​@Leianne C  - our Lucid and Confluence are connected, and we don’t have any trouble connecting or sharing when adding new instances of the macro to our Confluence pages. The issue is that after we reconnected Lucid to Confluence after our recent migration, hundreds of existing documents are broken. 

I ended up opening a service ticket, and the unfortunate response was that Lucid is not prepared to support its customers through Cloud to Cloud Confluence migrations. The suggestion is that we must reinsert hundreds of diagrams manually. I’d encourage Lucid to work on this issue - Mergers and Acquisitions often result in consolidating toolsets and merging instances of tools like Confluence.

 Hi ​@jcald, thank you for your patience as I looked into this. Regarding the macro repair tool, this should work if the connected Lucid account in the new Confluence Cloud instance is the same as the previously connected instance.

If the Lucid account connected to your previous Confluence instance is different to your current one, the macro repair tool will not work. Unfortunately in that case, you will need to manually reinsert the diagrams by following the Add a Lucid document to a Confluence page steps - this is the same when inserting diagrams normally. 

Regarding your feedback on Cloud to Cloud migrations, I have shared this feedback directly with our development team for their consideration.

I’m sorry for any inconveniences. Please don’t hesitate to let us know if you have any additional questions or concerns. 

Hello ​@Leianne C , thanks. The Lucid account is the same, but the repair tool is still not working. I’ll continue on my thread with Lucid support. 

Hey ​@jcald are you an Admin in Lucid? We’d love for you to join us in the Lucid Community Admin Group to keep up with changes, get important dates, and have a direct line to your Customer Success team. Check us out here!