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Admin Questions

Lucid for Confluence Cloud not working

Hello, we’re trying to get Lucid for Confluence plugin working, however after we authenticate a user that has admin privileges in Lucid, all users that try to embed a Lucid document using a macro in Confluence get the following error:“We were unable to locate your Atlassian app information. Please uninstall and reinstall the Lucid plugin.” At this point we’ve tried reinstalling the app multiple times, cleared browser cache and used multiple accounts and computers to test. We’re able to link an account with admin privs in Lucid to Confluence just fine, but can’t use the macro to put in any documents.Any suggestions?

Product Questions

Basic Lucidchart plan | Comments access only

Hi all,I have purchased the basic Lucidchart plan with only one license (under my current email address); however I could only put some comments on my documents that I created previously.Do you know what went wrong on this case, or what should I do to gain full access of my documents?Kind regardsCosy

Lucid for Developers

Mapping data center network to a diagram

Hi there, I have a question - as a last resort.I am trying to build a proof of concept for mapping our data center with Lucid diagrams. Our corporation already uses these diagrams, they are done manually and they are always behind. We’d like to have them updated dynamically.I played with Lucidchart API in Postman, just to see how versatile and quick such endeavor would be. I was able to create and get a document but not more than that.I spent multiple hours in the docs today but I was not able to put a single square on an empty diagram, via a post/patch request. I could not find any examples that were helpful to my case.Is there a direct way to handle these requests without working with an SDK / front-end? Would like to stick to Python. The final goal is to have data flowing in a CI/CD pipeline and update our diagrams automatically. First… i need to put a least a box in a document. Please let me know if my approach is futile.Thanks

Richard ULucid support team

Lucid for Developers

🚧 Temporary Issue with Developer Documentation

Just a heads up that our API documentation at developer.lucid.co/reference is currently down. You might encounter some broken links or errors when accessing it.What to Do:Use the old docs URL for now: lucid.readme.io/reference/overview Tip: Any dead links should work by replacing developer.lucid.co with lucid.readme.io We're aiming to have the new documentation back up by the end of today. Thanks for your patience!If you have any questions or need assistance, feel free to comment below and we can assist!Sorry for the inconvenience!

Olivia QLucidite

💫 Support all team members with visual collaboration 💫Idea

Today’s workplace is a melting pot of communication styles. To achieve great collaboration in the digital age, you need a platform that supports all team members, from expressive thinkers to data-driven analyzers. There are so many benefits to having a powerful visual collaboration platform. Here are just a few:Facilitates collaboration equity 💥 Enables inclusive decision-making 💥 Boosts alignment 💥 Streamlines your workflow 💥Read more ways that visual collaboration supports diverse working styles, and share with us which type of communicator you are!

0

Lucid for Developers

Embed Viewer API Doc returning NOT FOUND

I am following this doc for creating a token based external embed. I have:Successfully created the access token Successfully created an embed session token Failed at calling the Embed Viewer endpoint with the embed session token get a 200 response.I do not want to use the document picker component, so instead I have created a lucidchart document, generated an embedId for the document (confirmed docId is correct) by calling Create Document Embed, then use the embedId in step 2 above when creating the embed session token. However, I keep getting 404 Not Found when calling Embed Viewer with the embed session token. My access token has the following scopes: lucidchart.document.content.share.embed%20offline_access%20user.profile%20lucidchart.document.app.picker.share.embed Do I need to modify my document in someway so that it is embeddable? (e.g. activate the embed code via the UI or publish the doc)? Steps to reproduce Create lucidchart and do NOT publsh, activate embed, or anything else

Gemini Integration with LucidChartsIdea

Just like GPT Integration can you also look at Googles Gemini Integration?

1

Code block styling for text in LucidchartIdea

I know we can include text blocks but can you guys add code blocks as well? If there is already a way please let me know.

15

Product Questions

code blocks support?

Ah I wanted to be able to add a simple code block but its not yet supported?  

Admin Questions

Admin unable to reset License settings

I am unable, as the admin on an enterprise account, to reset the License settings > Lucid Suite settings or License settings > Lucidscale settings under the “Customize Lucid* license request dialog”. My original configuration settings are all that stays. I do click save changes and when I try to navigate to another page it again says I will lose my settings if I don’t hit save and I click save on that dialogue box. Why am I unable to make changes to this customization I originally set?

Admin Questions

Lucid for Confluence Cloud not working

Hello, we’re trying to get Lucid for Confluence plugin working, however after we authenticate a user that has admin privileges in Lucid, all users that try to embed a Lucid document using a macro in Confluence get the following error:“We were unable to locate your Atlassian app information. Please uninstall and reinstall the Lucid plugin.” At this point we’ve tried reinstalling the app multiple times, cleared browser cache and used multiple accounts and computers to test. We’re able to link an account with admin privs in Lucid to Confluence just fine, but can’t use the macro to put in any documents.Any suggestions?

Product Questions

Basic Lucidchart plan | Comments access only

Hi all,I have purchased the basic Lucidchart plan with only one license (under my current email address); however I could only put some comments on my documents that I created previously.Do you know what went wrong on this case, or what should I do to gain full access of my documents?Kind regardsCosy

Lucid for Developers

Embed Viewer API Doc returning NOT FOUND

I am following this doc for creating a token based external embed. I have:Successfully created the access token Successfully created an embed session token Failed at calling the Embed Viewer endpoint with the embed session token get a 200 response.I do not want to use the document picker component, so instead I have created a lucidchart document, generated an embedId for the document (confirmed docId is correct) by calling Create Document Embed, then use the embedId in step 2 above when creating the embed session token. However, I keep getting 404 Not Found when calling Embed Viewer with the embed session token. My access token has the following scopes: lucidchart.document.content.share.embed%20offline_access%20user.profile%20lucidchart.document.app.picker.share.embed Do I need to modify my document in someway so that it is embeddable? (e.g. activate the embed code via the UI or publish the doc)? Steps to reproduce Create lucidchart and do NOT publsh, activate embed, or anything else

Admin Questions

Admin unable to reset License settings

I am unable, as the admin on an enterprise account, to reset the License settings > Lucid Suite settings or License settings > Lucidscale settings under the “Customize Lucid* license request dialog”. My original configuration settings are all that stays. I do click save changes and when I try to navigate to another page it again says I will lose my settings if I don’t hit save and I click save on that dialogue box. Why am I unable to make changes to this customization I originally set?

Withdrawal of money

Hello, everyone. Due to a need for university work, I purchased a trial subscription to lucid chart. I managed to cancel it at the end of October before the trial expired. I still opened and looked at lucid chart afterwards and I saw that my tariff had changed to free. At the time of cancellation on the website, I got a notification that there was a cancellation of the paid subscription. And now I got a notification on my card that $108 should be charged? Why did this happen? I unsubscribed from the paid plan before the end of the free plan, even if there was a mistake and I didn't make it in time (although it didn't happen, but still), I should have been charged for one month, not 12. Please explain what happened

Product Questions

How do I use the freehand tool in mobile?

Product Questions

Hover text in Visual Activities

Hi! I’m using the “Likert-type scale” Visual Activity to use as an interactive poll. I’d like to add hover text over the options on the scale, for participants to use when they need to refer back to a definition. I’ve learned how to add the hover text through Conditional Formatting, and it works when I’m editing the activity.But when a participant is performing the activity, they can see the icon but nothing shows up when they hover over it. Does anyone have any advise on how to make the hover text show up for participants; or, maybe a different way of doing this? Thanks!

Product Questions

Disable WebGL by default on Firefox

Hey there!I’ve found that charts opens to a black window when using Firefox (shown below). However, this can be fixed by disabling WebGL (ctrl + shift + alt +g). Could this potentially be disabled by default when Firefox headers are present? Thanks,nhhvhyWindow with WebGL enabled, Firefox v130.0.1

Product Questions

Issue with Jira cards: some of them are empty

We’re using Lucid board to plan and manage Jira tasks during the Sprint and everything went well until yesterday. Now we can’t see full info for some of the cards (status, priority, story points). Who could help us? Broken card infoEverything OK with another card

Product Questions

Imported SVG shape not behaving as expected.

Hi everyone,I'm working on importing a custom shape into Lucidchart, but I'm running into some challenges. The shape has a blue textbox with an icon in the top right. Currently, when I resize the shape, both the textbox and the icon resize together. Ideally, I'd like only the blue textbox to adjust in size while keeping the icon static in its position and size. Any tips on how to set this up? Thanks!

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