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Feedback and Feature Requests

Lucid Community conversations are full of feedback about Lucid and airfocus products, and we love that! We're always looking for how we can make our p...

F.A.Q.

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F.A.Q.

Lucid integration requests and feedback

Hey there! 👋🏾 I’m Quadeshia, from Lucid’s Business Development team. I focus on growing our Go to Market (GTM) partnerships and building meaningful rel...

Idea pipeline

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1828 Ideas

J
joshua.armistead

Remove default Bold setting on connector Line label textIdea

When adding a line and then double clicking to create a text label, the text is configured to be bold as a default. How can I reconfigure the default setting so that the Text is not bold? 

3
alison cheney
Forum|Forum|1 hour ago
Bruce D
Bruce D

VS Code extensionIdea

Hey Lucid Team!I and many of my coworkers and fellows across the internets would love to see a VS Code extension for Lucidchart. We all have licenses for Lucidchart but we want to maintain our diagrams within the codebase right inside VS Code. Right now we are using .drawio files to do this simply because there are some great drawio extensions out there. Can you help us out?ThanksBruce Denham

7
D
Forum|Forum|2 hours ago
E
EthanLucid product team

How do you want to use Mermaid diagram-as-code in Lucidchart?Seeking Feedback

Hello Lucid Community members! I’m a product manager for a team working on Mermaid diagram-as-code in Lucidchart. As we build better support for Mermaid in Lucidchart, we want to understand how you use Mermaid in your workflow, where Lucidchart is currently involved in that workflow, and how we can improve so that Lucidchart can be integrated more seamlessly into your workflow. Goals:Understand how and why you use Mermaid diagram-as-code See if/how Lucid is currently used in your work with Mermaid Learn how Lucid could improve your diagram-as-code workflow Collect feedback on what you would ideally be able to do with Mermaid in Lucidchart 💡 Some Discussion Starters 💡 🧜‍♂️ Where is the initial mermaid code coming from? Is it committed to your repository?   Are you using a tool to generate it?🧜‍♂️ Once the mermaid is imported into Lucidchart, what types of things do you hope to be able to do with it?  Add and delete shapes and lines? Change colors and styling? Modify layout?🧜‍♂️ Once the diagram looks the way you want it to in Lucid, what do you want to be able to do with it? Share the diagram with someone else?  Present to someone else? Collaborate with other stakeholders? –  Name their titles. Embed the diagram somewhere else? Export and commit the modified mermaid code back into your repository?🧜‍♂️ Which types of mermaid diagrams would you like to be able to use?flowchart, sequence, class, ERD, state diagram, mindmap, C4 diagram, gantt, requirement diagram, user journey, pie chart, quadrant chart, gitgraph diagram, timeline Are any of these diagrams more commonly used than others?🧜‍♂️ What is the lifespan of the mermaid diagram? How is it being used again after the initial creation and collaboration?Do you refer to it again in the future? Is it used by others, and if so, how? If the diagram isn’t used again, does the mermaid code in the repo get used/referred to in the future? When, why? (examples are welcome)🧜‍♂️ What are the most painful aspects of this workflow? What is the single most painful aspect?🧜‍♂️ What do you wish Lucid would change or improve to make this workflow better for you?Rank your wishlist from most desirable to least desirable.

9
P
Forum|Forum|4 hours ago
Q
Qasim.Jabbar

Pan/grab canvas without scroll barsIdea

I am new to Lucid, I want to know if we can able to navigate Lucid canvas without scroll bars but by grabbing is (usually in other application a mini hand that let you do it) can be done? Hope my question makes sense

3
alison cheney
Forum|Forum|1 day ago
Y
ybousnina

Updating a dataset for an org chart to a new page and retains formattingIdea

Hi there !I’m struggling for a while without being able to find a solution to my problem.Here is the context: I created an orgchart using the import function with an *.xlsx file. Within this latter I have several column, as it’s a big orgchart I wanted to create one tab per department (1 dedicated column within my file)I went through the import path and all went well, I checked the option “Create separate orga chart for each:” and selected the Department column of my file.I have now many tabs named by department with the department orgchart within them. Within each tab, if I click on the orgchart, the data section on the right side shows that there is one filter applied on the Department column of my source.In the same data section, within the manage data menu I’m able to export a CSV, make several updates and replace it, by doing this all the tabs are updated at once.All this was quite easy but here is the issue I’m facing: I would like to create a new department and still being able to upload and replace data once but I didn’t find how…I tried the following:duplication of one tab => KO adding a new tab and copy/paste the content of another tab => KOWhile all the initial tabs seems to be linked to the same source, the new tabs aren’t but are linked between them. When I do a modification on any new tab it appear within the Export from any of these new tabs but not in the Export of the first tabs.I hope that I have share enough detail to help you understand my issue and provide some help/new idea to proceed and find a solution.Thanks a lot !

6
R
Forum|Forum|1 day ago
D
D3D_JDK

Edit Existing Custom Color SwatchesIdea

This feels like pretty basic editor functionality that should be way easier to add than AI shenanigans. Right now I’m having to leave Lucid to get diagrams on-brand, and it’s harder for me to evangelize others do their diagrams within Lucid for the same reason. This would be a meaningful UI improvement to be able to have custom theme color sets that can be edited and retained, imported and exported.

1
alison cheney
Forum|Forum|2 days ago
M
miguel.pinto

Implement proper integration with PlantUML Markup languageSeeking Feedback

One of the selling points of lucidchart for my organisation was the fact that one could use PlantUML Markup language we define diagrams which would allow use to keep all diagrams within lucidchart. The documentation mentions that and also talks about some of the options that can be used. However, after effectively trying to import a simple PlantUML into your tool, the result was not the expected.Not only it doesn’t support the standards and some basic features, it also doesn’t support some of the features that you say that supports (i.e. “actor” entity) and even after trying to cleanup everything that is not supported, the diagram is simply unreadable.UML is used for technical diagrams nad people that make them know what they are doing. Instead of trying to implement something from scratch 8which is what you were trying to do), you could simply implement/integrate fully with PlantUML, which is a known, stable and robust markup language to design and render diagrams.PlanUML has free integration and the integration documentation is clear and simple to follow. You don’t need to make it “fancy” or allow to style component individually since that is not what tech people are looking for and PlantUML already supports it out of the box with several teams and styling.The integration can be really simple to the point you just render the diagram itself or add a container into the page where the diagram is rendered. plantULM generates SVG diagrams which works well with the system you already have anyway.Without this feature it will be very difficult to sell the usage of this tool for tech work since we will still need to use a different tool to manage PlantUML diagrams vs normal/standard diagrams, which seems to beat the purpose of your tool.Hope this is really considered since it will be an HUGE selling point for tech teams.Here some resources to make your life easier:https://plantuml.com/ https://plantuml.com/startingHappy to discuss this with someone on Lucidchart side. Many thanks.

36
alison cheney
Forum|Forum|2 days ago
C
Chris

Custom styles and themes for corporate branding that apply to every diagramValidating

Please add the ability to create our own Styles/Themes so we can apply corporate branding standards to our diagrams, ensuring that our users select brand-appropriate colors in their charts is an important part of maintaining our brand identity in our assets.

17
D
Forum|Forum|2 days ago
Graeme M
Graeme M

Customize UI Data Grid Shape in Shape LibraryIdea

In the post at: https://lucidchart.zendesk.com/hc/en-us/community/posts/207022906-How-do-I-customize-the-Table-Data-Grid-shape-in-UI-Mockups- it states: To edit the table double-click open the "Edit Markup" window. This window describes the current style options and displays an editing field that allows you to change the content and column width (1st section) and style (2nd section) of the table. Use commas to indicate the error and a line break to create a row. Adding a new line of content will input that information in a new row in the same order as seen in the editor. Text is case sensitive and using special characters will input check-boxes and radio buttons.   Can you please advise what "special character" can be used to get a Check Box to appear in a column?   Also is there documentation on each of these shapes? If so where do i find it?

25
M
Forum|Forum|5 days ago
B
Bryce Leedham

Nudging should not move locked itemsDelivered

Per the title - tired of nudging moving locked items that then need unlocking to revert to position. Can nudging please ignore items that are locked in position?

6
alison cheney
Forum|Forum|6 days ago
Darren W
Darren W

Add additional electrical symbols as a shape libraryFuture Consideration

Do you have the European resistor symbol (a block with wires going in out not a zigzag)?

20
alison cheney
Forum|Forum|6 days ago
M
marshall_boostcx

Convert Mermaid diagrams to editable shapesIdea

Hello Lucid Support Team,I’m running into an issue with a diagram created using Diagram as Code (Mermaid) that I’m unable to resolve, and I’d appreciate guidance on whether this is a product limitation or a configuration issue.GoalI want to convert an existing Mermaid-based diagram into fully editable native Lucidchart shapes (so individual boxes, connectors, and containers can be selected and edited without touching Mermaid code).Current State The diagram was created using Diagram as Code (Mermaid). Clicking the diagram always selects it as a single object and opens the Mermaid editor. Individual shapes and connectors are not directly editable. What I’ve Tried Right-clicking the diagram and checking for: “Convert to shapes” “Detach from diagram as code” → These options do not appear. Keyboard shortcuts: Ctrl+Shift+V (Paste special) → No prompt appears; nothing happens. Copy → Paste within the same document: No option to paste as shapes. Checking top menus and contextual toolbars: No visible option to convert or detach from Mermaid. Verifying selection: The diagram always behaves as a single Diagram-as-Code object. Observed LimitationIt appears that in my Lucid environment / tenant: Mermaid diagrams cannot be converted into native shapes There is no exposed “convert” or “paste as shapes” workflow Diagram-as-Code objects are effectively locked to code-only editing Question Is this behavior expected for certain plans or tenant configurations? Is there an official way to convert Mermaid diagrams into native Lucidchart shapes in this environment? If not, is recreating the diagram manually the only supported path? I’ve attached screenshots showing: The Mermaid editor opening when the diagram is selected The absence of any “Convert to shapes” or “Paste as shapes” options Thanks in advance for your help and clarification.

7
A
Forum|Forum|8 days ago
M
mcarsenault

Flowchart Swim Lanes: Shapes Do Not Stay in Their Original Swim Lane When MovedIdea

When working with Flowchart Swim Lanes, I often need to shift an existing process to the right to make room for additional steps at the beginning of the workflow. When I select multiple shapes and move them, some shapes do not remain in their original swim lane and are automatically reassigned to a different lane. This results in incorrect ownership and process mapping, requiring manual corrections. Shapes should remain associated with their original swim lane during repositioning unless they are intentionally moved into another lane. This issue is particularly noticeable in large process diagrams with many swim lanes and connected shapes.

1
Ambar D
Forum|Forum|12 days ago
D
Demogenes

Individual users disable AIIdea

Hi,  I noticed recently that you have enabled AI. I find the feature extremely annoying both in that it keeps popping up automagically but also in the canvas it is present and distracting and there you can’t remove it. Also I do not really wish to train an AI (whatever the kind it is)I am paying for a personal account that does not give me an option to disable AI, as you have for team users.  Would it be possible to implement such an option for normal users?

10
Zuzia S
Forum|Forum|12 days ago
B
bowldsb

Delete all GCP projects under datahubIdea

I have recreated the service account in GCP and need to delete and reimport my Cloud Projects under datahub whats the best way to delete them besides 1 at a time.

3
Leianne C
Forum|Forum|13 days ago
S
shirad

Create animated flow in LucidchartFuture Consideration

Hello,I am trying to find a way to create animated flows like it appears here: https://www.linkedin.com/posts/mendix_aws-cloudcomputing-mendix-activity-7107695715962740736-vkX_/?utm_source=share&utm_medium=member_desktop So far, I couldn’t do it in Lucid or find any online tutorial to replicate the same. Draw.io seems able to do so using the ‘Flow animation’ property. Thanks.

34
Ambar D
Forum|Forum|14 days ago
S
Susan V

Team Hub: Email notification for requests to join teamIdea

Hi Lucid product folks - I would like to request a feature enhancement for notifications. I would like the ability to be notified over email (preferable) or Slack when people request access to a Team Hub where I am a manager. Currently, this requests to join or requests approved are not available over email or slack: My user stories for this feature request are:As a team manager, I need to review access requests and approve or deny depending on the requestor. I need to be notified of the requests so that I can go to Lucidchart and review/approve them. I am not in Lucidchart every day so I need something to proactively prompt me to take action.  As a team member, I need to be granted access to my team so I can complete my work in a timely manner. I need my request to be reviewed and approved promptly to reduce friction to completing my work which is very often deadline-driven. As a new hire to my organization, I have a large number of onboarding tasks to complete. I need to ensure access requests are completed without having to follow up with many different approvers so that I can jump in to my work as soon as possible after I start. 

1
Ambar D
Forum|Forum|16 days ago
C
cdm4orange

Mind map improvementsIdea

I use mind maps all the time, especially with business clients when gathering requirements, or brainstorming with a group.  Its the best.  HOWEVER, there are two features that are missing that drive me nuts. One makes the mind maps almost unusable to me and the other is just annoyingGetting data OUT of mind maps is nearly impossible.  I REALLY REALLY REALLY want to ask for a way to export a mind map into a CSV, TSV, or indented list, which is all a mind map really is anyway.   I had a huge list of product requirements in a big mind map and it was so hard to get the requirements out with any kind of formatting I gave up and started over somewhere else.  Please Please please please consider implementing this!!!  I love Lucidchart and there aren’t very many good mind map programs.     Please fix the mind map fonts!  They are stuck at 8 pt font.  They ignore any font settings that I make in the tool and just stay at 8 pt font.  I have to manually go back and change the font on every single node.  Booooo….. I hope you fix these!!!

3
Jake B
Forum|Forum|16 days ago
plaird
Lucid Legend Level 1
plairdLucid Legend Level 1

Lucid AI changing advanced properties on SFACardsIdea

First time bug reporter. I think I am following the correct process as described in the community bug report explainer apologies if not! I asked Lucid AI to write up its own bug report on the issue it faced. Problem: Lucidchart AI Cannot Change Advanced Properties on SFACards Use CaseSetupCreate a new Lucidchart diagram In the Shape Gallery, select all 4 Salesforce architectural libraries (header, card, icons) Drag a Collapsed Card shape onto the canvas Give the card name in the text headerActionAsk Lucid AI to enable the Header icon advanced property for the card. “for the salesforce card shape, set the ‘Header icon’ property to true” It will fail. “I can’t directly toggle the ‘Header icon’ property on the Salesforce card shape via automation. You can do it manually using Shape Options” We are hoping to generate diagrams using Lucid AI. But for complex diagrams with many shapes, there will be a lot of manual fixups (header icons, footer icons, etc) which makes Lucid AI difficult to use. Lucid AI’s Self DiagnosisI asked Lucid AI why it couldn’t complete the task. After some back and forth diagnosis chatting, this is what Lucid AI reports about its failure to toggle the Header Icon toggle: Subject: SFACard advanced toggles (Header icon / Footer icons) not settable via EditBlockAdvancedProperty Summary: When working with Salesforce Architecture “SFACard” shapes, several Advanced Options toggles (notably “Header icon” and related icon/footer toggles) appear to be stored as block properties (e.g., ShowEntityIcon), but they cannot be programmatically set via the EditBlockAdvancedProperty automation API. This prevents automation from enabling header/footer icons on SFACards even though the UI supports it. EnvironmentShape: SFACard from Salesforce Architecture Diagrams library (salesforcearchitecture.js)Automation tools used: EditBlockAdvancedProperty, CanvasQuery, ShapeDetails, DocumentHistory Repro stepsCreate an SFACard and confirm Advanced Options toggles exist in UI: Advanced options: Allow nesting, Header icon, Header line, Condensed, Footer, Footer icons, etc. In the Lucid UI, toggle “Header icon” ON for a card. Observe the underlying property change captured in document history: SetProperty on the card: Property = ShowEntityIcon, Value = true (OldValue = false) Attempt to set the same property on another SFACard via automation: Call: EditBlockAdvancedProperty(ItemId=, PropertyName="ShowEntityIcon", Value="true", ValueType="boolean") Observed behaviorThe automation call fails with:“Advanced property 'ShowEntityIcon' is not registered for SFACard.” CanvasQuery (IncludeAllProperties=true) does not reliably surface these advanced-toggle properties for the SFACard instance, even after toggling them in the UI. ShapeDetails does not expose a usable, instance-specific list of registered advanced properties for SFACard (i.e., we can’t discover the correct property key(s) that are accepted by EditBlockAdvancedProperty).Expected behaviorAdvanced options toggles that are user-editable in the UI (e.g., “Header icon”, “Footer icons”) should be settable via EditBlockAdvancedProperty.At minimum, the property keys that correspond to those toggles (e.g., ShowEntityIcon) should be registered/whitelisted as advanced properties for SFACard so automation can set them. ImpactPrevents programmatic configuration of SFACard features that are important for standardized architecture-diagram generation (header icons, footer icons, potentially header line / condensed / footer toggles).Forces manual per-card UI changes, which defeats automation workflows.Evidence / notes Document history shows SFACard instances created with (non-exhaustive) SFACard-specific fields such as:ShowEntityIcon, IncludeHeaderLine, CondensedPadding, CondensedPaddingAmount, ShowFooter, FooterIconIds, SecondaryColor, AttrColumnsCount, etc.Of these, at least ShowEntityIcon clearly maps to the UI “Header icon” toggle, but it is rejected by EditBlockAdvancedProperty as “not registered.” RequestPlease confirm intended API support for SFACard advanced toggles.If supported, register/enable the relevant properties (e.g., ShowEntityIcon, FooterIconIds / Footer icons toggle, ShowFooter, IncludeHeaderLine, CondensedPadding, etc.) so they can be updated through EditBlockAdvancedProperty, and/or expose them through ShapeDetails (BlockId mode) so automation can discover valid PropertyName values.  

6
Leianne C
Forum|Forum|16 days ago
E
eplace

Copy locked shapes without unlockingIdea

I would like to be able to copy/paste locked content. When we create activities in a Lucid board, we often have to make several areas for users. In these areas, we usually lock down a lot of the elements so they aren't inadvertently moved. Currently locked content will not copy/paste so replicating these areas is very difficult. 

6
D
Forum|Forum|21 days ago
R
romubdlp

Create custom connection pointsFuture Consideration

Hello,Is it a regular way to add connection point to image or shape ?Romu 

33
Ambar D
Forum|Forum|23 days ago
A
adnane.benali

Unable to duplicate mind map nodes in LucidValidating

I could not duplicate a node. Frustrating because the option is there to duplicate (right click on the node), but it ends up duplicating the entire mind map. That’s a bug. Need to duplicate a node to improve productivity. The node has several children, and the new node has just some small updates. I don’t want to rewrite all of them again.  Can you address this? and when? ~ in the meantime, I’ll just have to rewrite stuff. 

12
Ambar D
Forum|Forum|28 days ago
F
Fklein23

Text labels cannot be movedIdea

I have used LucidChart for over 10 years. I have struggle with one unpleasant attribute of text labels on connectors. Even if I turn off ALL “snap-to” options, labels insist on being in certain fixed locations on their connectors, which often makes a complex state diagram virtually unreadable. I finally consulted the “Leo” AI agent on the Brave browser and he told me to use what he called the “Nudge” method, If you hold the Alt key (option key for Apples) the mouse can move the text label to anyplace on or around the connector. But when you are finished, unclick the mouse first, and then release the Alt key. Release the Alt key first and the text just snaps back to the same limited location on the connector. Another glitch in this method is that if you open the same chart without closing the prior instance, the new location of text label is not preserved. It snaps back to its original anchor point. I found that if I closed the document and reopened it, the desired change to the text label persisted. This method REALLY ought to be mentioned in the context of the “snap-to” features under the “View” menu. 

2
Leianne C
Forum|Forum|28 days ago
L
L3on

Login form usability with password managersIdea

Hello Lucid Team,I wanted to share some feedback regarding the login form on your platform. Currently, the multi-step process where users first input their email and then, after an animation, the password field appears, poses a challenge when using password managers like Bitwarden.When attempting to use the auto-fill feature, the password field often disappears, making it difficult to complete the login process smoothly. This adds unnecessary friction for users relying on password managers.It would greatly enhance the user experience if both the email and password fields were visible simultaneously. This would allow users to auto-fill their credentials in one go, making the login process faster and more seamless.Thank you for considering this improvement, and I hope it helps make the platform more user-friendly for everyone.

3
Zuzia S
Forum|Forum|28 days ago
A
Adesuwa

Add Mechanical Engineering Symbols for System ModelingIdea

I would like to request the addition of standard mechanical engineering symbols to Lucidchart/Lucid, especially for creating mechanical system diagrams and dynamic models.Useful symbols would include:Mass blocks Springs Dampers Ground/fixed supports Translational and rotational joints Force and displacement arrows Mechanical linkages Simple actuator symbols Other common mechanical system modeling elementsThese would be very helpful for users working on mechanical engineering, robotics, mechatronics, control systems, and vibration modeling. At the moment, these types of diagrams often have to be created manually using basic shapes, which takes extra time and does not always look clean or standardized.Adding a dedicated mechanical symbols library would make it easier to create clear, professional diagrams for reports, teaching, research, and technical documentation.

1
Zuzia S
Forum|Forum|28 days ago

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