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Feedback and Feature Requests

Lucid Community conversations are full of feedback about Lucid and airfocus products, and we love that! We're always looking for how we can make our p...

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Lucid and airfocus depend on your feedback and we appreciate you sharing your insights on what you'd like to see in our products! We value your ideas...

F.A.Q.

Lucid integration requests and feedback

Hey there! 👋🏾 I’m Quadeshia, from Lucid’s Business Development team. I focus on growing our Go to Market (GTM) partnerships and building meaningful rel...

Idea pipeline

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1834 Ideas

R
Richard Rowley

Generate ERD from SnowflakeDelivered

Our enterprise utilizes Snowflake for our data warehouse. We find the MS SQL ERD capability very useful, but are unable to utilize this feature for our Snowflake data warehouse. We currently have to utilize toolsets like https://github.com/cristiscu/erd-viewer which devalues our usage of Lucid.

4
A
Forum|Forum|2 hours ago
D
David Wilson

Data Hub bulk operationsIdea

The data hub doesn’t have any bulk operations meaning it becomes difficult to manage data imports when there are many accounts.While there is a tick box next to each account, it doesn’t appear to allow bulk operations except for sharing (thankfully it does work for this operation otherwise it would be very difficult to share data across our teams).Other useful operations:Edit scheduled updates Edit resources Update account from AWS (may require limits to the number of accounts that can be selected) Delete account - only required because the other bulk operations aren’t available - i.e. it is easier to create new account imports with a new set of filters than it is to modify the filters for multiple accounts, but that also requires deleting the obsolete account (with the old filter)What is the difference between Share Accounts, which does work as a bulk operation, and the ‘New’ feature of Share Account Data which doesn’t support bulk operations?

2
alison cheney
Forum|Forum|18 hours ago
D
David Wilson

Data Hub account listIdea

The list of accounts in Data Hub has fixed column widths which means the name is often truncated, while other columns have white space. Dynamically sized or adjustable columns would be great to make it easier to see the full account name. We use a naming convention that has common first parts to the name.Also, if the account summary warning was a separate column that could be sorted it would make it easier to find import errors. I have approx 120 accounts, each with two imports for different sets of regions, so the list is quite long.

1
alison cheney
Forum|Forum|18 hours ago
R
romubdlp

Create custom connection pointsDelivered

Hello,Is it a regular way to add connection point to image or shape ?Romu 

35
alison cheney
Forum|Forum|19 hours ago
Michał H
Michał H

Export Lucidchart Diagram to BPMN/XML formatIdea

Hi is it posible to download BPMN chart in BPMN format? I mean BPMN XML which is used by bpmnio Regards

10
R
Forum|Forum|23 hours ago
D
Demogenes

Individual users disable AIIdea

Hi,  I noticed recently that you have enabled AI. I find the feature extremely annoying both in that it keeps popping up automagically but also in the canvas it is present and distracting and there you can’t remove it. Also I do not really wish to train an AI (whatever the kind it is)I am paying for a personal account that does not give me an option to disable AI, as you have for team users.  Would it be possible to implement such an option for normal users?

13
W
Forum|Forum|3 days ago
W
wvanbeckum

Allow teachers to disable AI for their students!Idea

I was shocked to open Lucid today while prepping my fall classes and realize that there is no way for me to disable AI on the LucidSpark documents I assign classes. From my troubleshooting it looks like my school would need an enterprise account to be able to disable AI. My school doesn’t have an enterprise account, so I’m at the mercy of what I can do with my educators account. Please fix this oversight ASAP! I don’t think I can continue to assign work on Lucid because students will just use AI to answer my prompts. 

0
W
Forum|Forum|3 days ago
F
flieger

Embed PDF files as pop-up windows with high resolution thumbnail previewsIdea

Dear Team,I truly appreciate your software's capabilities. However, I noticed a potential area for improvement: the ability to embed PDF files as pop-up windows with  high resolution thumbnail previews. This feature would enhance user experience by allowing PDFs to be opened with a simple click. Additionally, enabling embedded hyperlinks to function directly from the preview window, especially in single-page PDFs, would be immensely beneficial.Thank you for considering this enhancement.Best regards,Dimitri Flieger

5
Zuzia S
Forum|Forum|4 days ago
A
alfacentavra17

Disable Lucid AI panel from opening automaticallyIdea

I see a bug - everytime I open a scheme I see opened window of Lucid AI. I need to disable that. I don't want to use it!

11
alison cheney
Forum|Forum|6 days ago
M
Michael Nilsson Pauli

Allow direct vector editing (fill color, vertices) for imported SVG filesIdea

Hi!I use Font Awesome icons in my diagrams. I import thier svgs as shapes and has always been able to chage the color of them. Now suddenly they seems to become “ordinary” images and not treated as shapes, therefor I cant change the fill color anymore.I click on “More shapes” and then “Import shapes”, import the .svg and have the checkbox “Rasterize SVG imports” checked (tried unchecked as well). Old imported SVGs from the same icon-library works very well.I tried this on several computers and I also tried in incognito mode, all with the same bad result. Can you please help me out here? Thanks in advance!Michael

8
alison cheney
Forum|Forum|10 days ago
E
EthanLucid product team

How do you want to use Mermaid diagram-as-code in Lucidchart?Seeking Feedback

Hello Lucid Community members! I’m a product manager for a team working on Mermaid diagram-as-code in Lucidchart. As we build better support for Mermaid in Lucidchart, we want to understand how you use Mermaid in your workflow, where Lucidchart is currently involved in that workflow, and how we can improve so that Lucidchart can be integrated more seamlessly into your workflow. Goals:Understand how and why you use Mermaid diagram-as-code See if/how Lucid is currently used in your work with Mermaid Learn how Lucid could improve your diagram-as-code workflow Collect feedback on what you would ideally be able to do with Mermaid in Lucidchart 💡 Some Discussion Starters 💡 🧜‍♂️ Where is the initial mermaid code coming from? Is it committed to your repository?   Are you using a tool to generate it?🧜‍♂️ Once the mermaid is imported into Lucidchart, what types of things do you hope to be able to do with it?  Add and delete shapes and lines? Change colors and styling? Modify layout?🧜‍♂️ Once the diagram looks the way you want it to in Lucid, what do you want to be able to do with it? Share the diagram with someone else?  Present to someone else? Collaborate with other stakeholders? –  Name their titles. Embed the diagram somewhere else? Export and commit the modified mermaid code back into your repository?🧜‍♂️ Which types of mermaid diagrams would you like to be able to use?flowchart, sequence, class, ERD, state diagram, mindmap, C4 diagram, gantt, requirement diagram, user journey, pie chart, quadrant chart, gitgraph diagram, timeline Are any of these diagrams more commonly used than others?🧜‍♂️ What is the lifespan of the mermaid diagram? How is it being used again after the initial creation and collaboration?Do you refer to it again in the future? Is it used by others, and if so, how? If the diagram isn’t used again, does the mermaid code in the repo get used/referred to in the future? When, why? (examples are welcome)🧜‍♂️ What are the most painful aspects of this workflow? What is the single most painful aspect?🧜‍♂️ What do you wish Lucid would change or improve to make this workflow better for you?Rank your wishlist from most desirable to least desirable.

10
Ambar D
Forum|Forum|16 days ago
J
jwim

Remove license request in admin console with service desk optionIdea

As above, we were surprised license requests were still created after configuring “Redirect user to a service desk”. The wording of the options and the related help article imply it is an either/or choice, but support and this community post confirm it is not.

3
Ambar D
Forum|Forum|16 days ago
M
matt b

Support for changing the color of grid linesIdea

Being able to change the background color is great. It allows me to better design a diagrams for slides by matching the matching the background color of the presentation in Lucidchart. Except that it generally doesn’t.I typically find that the background color of the slides I’m working with are dark grey or black, and in this case the grid lines in Lucidchart are completely hidden.Please could you add support for changing the color of grid lines?

7
alison cheney
Forum|Forum|16 days ago
C
craigroch

Date formattingFuture Consideration

The date format for “modified” when viewing documents is in the US mm/dd/yyyy format; there should be an option to either personalise this, or the date format should be taken from regional settings.The dd/mm/yyyy format is by far the most commonly used across the globe.

9
S
Forum|Forum|17 days ago
A
AdamG

Bring back the Lucid file menuSeeking Feedback

Bring back the toolbar for File Edit Select View Insert Arrange Share Help Not sure who thought it was a good idea to hide these options under the new “three bar” icon next to the guide title, but I would like it back the old way. Here’s another post that describes the change:  

22
B
Forum|Forum|17 days ago
Natalie U
Natalie U

How can I draw a symmetrical curved arrow?Idea

Hello I'm making a Lucidchart diagram for which I need a symmetrical curved arrow linking the top of one box to the top of the one right next to it. I've played with the bendy arrow style but just can't get enough control to get the effect I want (i.e. a near semi-circle). I also tried making my own shape out of a lucidchart circle but it seems you can't crop those down. Any ideas? Many thanks! Maybe something like this:    

5
alison cheney
Forum|Forum|20 days ago
Bruce D
Bruce D

VS Code extensionIdea

Hey Lucid Team!I and many of my coworkers and fellows across the internets would love to see a VS Code extension for Lucidchart. We all have licenses for Lucidchart but we want to maintain our diagrams within the codebase right inside VS Code. Right now we are using .drawio files to do this simply because there are some great drawio extensions out there. Can you help us out?ThanksBruce Denham

8
Ambar D
Forum|Forum|20 days ago
D
Davina

Checklist for LucidchartIdea

Hi! I’m Davina and while I searched here for “how to add a checklist”, I saw comments on that but that it is not a feature yet. So, I would like to submit this idea as I guess in my case it would be very helpful. I visualize a workflow and there are many steps and also different softwares involved. So being able to have checkboxes would be helpful to keep the overview and minimize errors.Thanks and best regardsDavina

9
Ambar D
Forum|Forum|20 days ago
Graeme M
Graeme M

Customize UI Data Grid Shape in Shape LibraryIdea

In the post at: https://lucidchart.zendesk.com/hc/en-us/community/posts/207022906-How-do-I-customize-the-Table-Data-Grid-shape-in-UI-Mockups- it states: To edit the table double-click open the "Edit Markup" window. This window describes the current style options and displays an editing field that allows you to change the content and column width (1st section) and style (2nd section) of the table. Use commas to indicate the error and a line break to create a row. Adding a new line of content will input that information in a new row in the same order as seen in the editor. Text is case sensitive and using special characters will input check-boxes and radio buttons.   Can you please advise what "special character" can be used to get a Check Box to appear in a column?   Also is there documentation on each of these shapes? If so where do i find it?

26
Ambar D
Forum|Forum|20 days ago
M
miguel.pinto

Implement proper integration with PlantUML Markup languageSeeking Feedback

One of the selling points of lucidchart for my organisation was the fact that one could use PlantUML Markup language we define diagrams which would allow use to keep all diagrams within lucidchart. The documentation mentions that and also talks about some of the options that can be used. However, after effectively trying to import a simple PlantUML into your tool, the result was not the expected.Not only it doesn’t support the standards and some basic features, it also doesn’t support some of the features that you say that supports (i.e. “actor” entity) and even after trying to cleanup everything that is not supported, the diagram is simply unreadable.UML is used for technical diagrams nad people that make them know what they are doing. Instead of trying to implement something from scratch 8which is what you were trying to do), you could simply implement/integrate fully with PlantUML, which is a known, stable and robust markup language to design and render diagrams.PlanUML has free integration and the integration documentation is clear and simple to follow. You don’t need to make it “fancy” or allow to style component individually since that is not what tech people are looking for and PlantUML already supports it out of the box with several teams and styling.The integration can be really simple to the point you just render the diagram itself or add a container into the page where the diagram is rendered. plantULM generates SVG diagrams which works well with the system you already have anyway.Without this feature it will be very difficult to sell the usage of this tool for tech work since we will still need to use a different tool to manage PlantUML diagrams vs normal/standard diagrams, which seems to beat the purpose of your tool.Hope this is really considered since it will be an HUGE selling point for tech teams.Here some resources to make your life easier:https://plantuml.com/ https://plantuml.com/startingHappy to discuss this with someone on Lucidchart side. Many thanks.

38
Brock Wood
Forum|Forum|21 days ago
J
joshua.armistead

Remove default Bold setting on connector Line label textIdea

When adding a line and then double clicking to create a text label, the text is configured to be bold as a default. How can I reconfigure the default setting so that the Text is not bold? 

3
alison cheney
Forum|Forum|22 days ago
Q
Qasim.Jabbar

Grab canvas without scrollingIdea

I am new to Lucid, I want to know if we can able to navigate Lucid canvas without scroll bars but by grabbing is (usually in other application a mini hand that let you do it) can be done? Hope my question makes sense

3
alison cheney
Forum|Forum|23 days ago
D
D3D_JDK

Edit Existing Custom Color SwatchesIdea

This feels like pretty basic editor functionality that should be way easier to add than AI shenanigans. Right now I’m having to leave Lucid to get diagrams on-brand, and it’s harder for me to evangelize others do their diagrams within Lucid for the same reason. This would be a meaningful UI improvement to be able to have custom theme color sets that can be edited and retained, imported and exported.

1
alison cheney
Forum|Forum|24 days ago
C
Chris

Custom styles and themes for corporate branding that apply to every diagramValidating

Please add the ability to create our own Styles/Themes so we can apply corporate branding standards to our diagrams, ensuring that our users select brand-appropriate colors in their charts is an important part of maintaining our brand identity in our assets.

17
D
Forum|Forum|24 days ago
B
Bryce Leedham

Nudging should not move locked itemsDelivered

Per the title - tired of nudging moving locked items that then need unlocking to revert to position. Can nudging please ignore items that are locked in position?

6
alison cheney
Forum|Forum|28 days ago

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