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I am extracting my chart which has shapes with custom data fields and while I was doing this I have listed the connections between shapes. The issue I’m having is that even though the chart shows a visually connected the JSON has NULLs in the ConnectedTo fields.   { "id": "dDPlxxxF0BoT", "endpoint1": { "style": "None", "connectedTo": "7bxxxO~cExxTq" }, "endpoint2": { "style": "Arrow", "connectedTo": null }, "textAreas": [], "customData": [ { "key": "Logic", "value": "" }I’ve tried many times to connect the shapes but I cannot get the connectedTo to reflect the connections.

Posting to confirm whether others are seeing this and to flag it to the Lucid team.As of roughly 2026-08-04 (~18:30 EDT), custom shapes from our private editor extension started rendering with the wrong font size on load — the text renders larger than authored and overflows an otherwise correctly-sized shape (the shape ID overlaps the title, names spill out of the box). It hit every document and every user on our account at the same time.What makes this look like a platform regression, not our extension:Our extension is unchanged — last published version is 1.0.21 on 2026-07-23; the Packages page shows nothing published since. No republish, no install change, no code change on our side. Editing any single field on the shape immediately snaps the font back to the authored size. So the shape definition is intact — the authored text formatting just isn't being applied on initial render, only on re-evaluation. It's specifically the font size, not the geometry. Our shapes use fixed, author-

Hello, I am a new admin for Lucid Chart at my company, and I am being tasked with trying to push audit logs to our Azure Sentinel SIEM. I see there is a script for this purpose with Splunk being used as an example, but don’t know what I would need to do to get this working with Azure Sentinel. Can someone provide me some guidance on what I need to do to get logs pushed to Azure Sentinel? I am not a developer, and again new to this space so any information to get that working is appreciated.Script I am referencing: sample-lucid-rest-applications/audit-logs-ingestor at main · lucidsoftware/sample-lucid-rest-applications · GitHub Thank you,Taylor Lowe

Hello Lucid team,I am using the Lucid Standard Import JSON API to generate BPMN diagrams with swimlanes.The diagram imports successfully, and all shapes and connections are visible, but the swimlanes container and lanes are not rendered visually. I’m generating Lucidchart Standard Import JSON programmatically.The JSON includes a swimLanes group under pages[0].groups with vertical: false, a titleBar, and multiple lanes (each with title, width, headerFill, laneFill).Shapes are created with parent: "swimlanes_1" and everything imports without errors, but in the editor I don’t see the swimlanes visually – only the BPMN shapes.What am I missing in the JSON schema to make the swimlanes render visibly? Is there any additional property required on the swimLanes group or shapes?Below is a minimal JSON that reproduces the issue, and a screenshot of how it renders.This image is generated from the above JSON provided . 

Hi,I uploaded this JSON to the Standard Import API, specifying white text on a colored background on the titleBar.{ "version": 1, "pages": [ { "id": "page1", "title": "Current", "shapes": [ { "id": "swimlane0", "type": "swimLanes", "boundingBox": { "x": 0, "y": 0, "w": 350, "h": 160 }, "style": { "rounding": 5, "stroke": { "color": "#46477e", "width": 2, "style": "solid" }, "textColor": "#FFFFFF" }, "vertical": true, "titleBar": { "height": 40, "verticalText": false }, "lanes": [ { "title": "SwimLane", "width": 350, "headerFill": "#5E5E5E", "laneFill": "#00000000" } ], "magnetize": true, "actions": [], "customData":

Hi Lucid community!I had a question regarding the response from the List Subscriptions API.The developer documentation mentions that the API returns a Subscription ID. Could someone clarify whether this ID is:Fixed across all accounts for a given plan, or Specific to each customer account?For example, would all customers on the Teams Licensing Plan have the same Subscription ID, or would each customer have a unique Subscription ID for that plan?Could someone please clarify how this works? Thanks!

Hi community!I am trying to use the List Subscriptions API to retrieve the licence details for my account. While constructing the OAuth token request URI, I specified the scopes documented for this API:licenses:admin.readonly licenses:adminHowever, the token request returns the following error:In addition, I could not find either of these scopes listed on the Available Access Scopes page:here: https://developer.lucid.co/reference/access-scopes. Could someone clarify the correct scope configuration required for this API? Are both of these scopes required, or should a single scope be sufficient? I have attempted using each scope individually as well as both together, but encountered the same issue.Any guidance would be appreciated.

There looks to be a bug in the api that was also there with the Azure2021 shapes. If I try and import a shape using the following json:{  "id": "kv",  "type": "namedShape",  "className": "KeyVaultsAzure2024",  "text": "kv-xxx-uks-sbx-ade-alz"}The expectation is the the shape will have a title as set in the code but the resulting imported shape is actually imported as{  "id": "kv",  "class": "KeyVaultsAzure2024",  "textAreas": [    {      "label": "Title",      "text": "Key Vaults"    }  ]}This is the same for all shapes/containers

Hi All,It seems that, in a Team plan, a user who is not the account owner cannot use an application shared with him by his account owner.I have an application that use rest api (ex: https://api.lucid.co/v1/documents/search) to get the list of the document of the authenticated user.I have declared the Oauth 2.0 of the app and I have shared the app (thus containing only the Oauth2.0 Id, secret and redirect URI).Using the Oauth 2.0 with the account user works well.Using the same Oauth 2.0 information when connected with the invited users do not work. The authorization( https://lucid.app/oauth2/authorize) fails with the error message : “Authorization failed: Error: Authorization page could not be loaded”If the users (account and invited user) are part of an enterprise subscription, it works.Any explanations?Regards.

I am trying to create a table using the Standard Import Format, and I see in the documentation for the Table Library that I should be able to set whether the horizontal borders are visible with the fields verticalBorder and horizontalBorder. I send this JSON to the https://api.lucid.co/v1/documents and the document was successfully created.{ "version": 1, "pages": [ { "id": "page1", "title": "Current", "shapes": [ { "id": "shape1", "type": "table", "boundingBox": { "x": 1210, "y": 418, "w": 334, "h": 148 }, "style": { "rounding": 0, "textColor": "#FFFFFF", "stroke": { "color": "#5E5E5E", "width": 2, "style": "solid" } }, "rowCount": 4, "colCount": 2, "cells": [ { "xPosition": 0, "yPosition": 0, "style": {

Hi Lucid support, We're using the Lucid API to track document changes across our organisation. We've found a discrepancy between what /documents/search returns and what the document version history shows in the web UI. Here an example: API response (/documents/search, polled 2026-06-26):{  "documentId": "9eda633c-0916-4916-b912-a4db8417649a",  "lastModified": "2026-05-22T11:13:03Z",  "lastModifiedUserId": XXX365177} Web UI version history shows a newer version:- Current version: 2026-05-29 11:19 PM — user XXX887201- Previous: 2026-05-22 1:13 PM — user XXX365177 ← this is what the API returns The API is returning the May 22 edit, not the May 29 current version. Questions:1. Does /documents/search only reflect certain save types (e.g. explicit saves vs. auto-saves)?2. Is there a known propagation delay between a document edit and it appearing?3. Is there an alternative endpoint that reliably returns the true current lastModified user?ThanksTobi

Hi all, I’m trying to explore the different ways we can programmatically create diagrams using the APIs. I’ve seen the standard import API, but it requires you to have a JSON. If we want to simply import a csv flowchart, how can we do that? Like this example here. I see that we can link data to different shapes within the JSON, but I’m not sure how to straight up just use the csv to make the flowchart. I’ve seen there’s an extension sdk, but I’d rather not go through such a huge hassle to make the complex extension myself if Lucid is already able to understand the csv as a flowchart with manual importing. If there is a clean way to import the csv example that I linked using an API, please let me know what the JSON of that would look like. Thanks!

Error POSTing to endpoint (HTTP 400): Request body too large (max 53KB). JSON-RPC error code: -32602.

Hi everyone,I’ve been experimenting with some external automation tools for android to speed up workflows in lucid, and I ran into an issue I’m hoping someone here has experience with. I was specifically looking at a tool called delta executor for android, which is supposed to automate certain tasks and interactions within apps.The problem is that when I try to use it with lucid documents or boards, some actions don’t execute consistently, sometimes triggers fail, or certain elements aren’t recognized correctly. I’m wondering if this is due to recent updates in lucid’s api, mobile app restrictions, or if it’s related to how the tool interacts with Android accessibility features.Has anyone else tried integrating external automation tools like this with lucid? Are there best practices or workarounds to make these scripts run more reliably without running into permission or execution errors?I’d love to hear any insights — especially from those who have tested automation scripts in mobile

Hello, trying to bulk create retro boards for a bunch of teams at onceI would like to set the Shareable link to on and I’m struggling to find an endpoint / request format that will do this for meAny pointers appreciate, thanks!

Honestly, I am surprised Lucidchart makes it a big deal that it is so AI friendly, but it is really AI awful.The core problemThe import API assumes the caller already has clean, structured diagram data and just needs to serialize it. But the actual AI use case is the inverse: I start with unstructured input (a spreadsheet, a doc, a conversation) and must compose the diagram — invent layout, positions, colors, connectors. The API forces me to be a layout engine and a coordinate calculator, which is exactly the work a diagramming tool should own. Every failure I hit traced back to this mismatch.What hurt, ranked by pain: All-or-nothing payloads with opaque validation. A single typo in a 30 KB JSON blob fails the entire diagram, and the error is Expecting ',' at char 1176 — a byte offset, not "shape s5 is malformed." For an agent, this turns one bad character into a full retry. → Give field-level, shape-ID-scoped validation errors. Accept partially-valid payloads and report which shapes w

Can the latest version of mermaid be supported in Lucidchart? With the current supported version, I am getting a few syntax error while testing out the default syntax from mermaid website.  Once the flowcharts have been created using the code, can we have the following features? Conditional formatting to update the block, line (arrow) and text color, size, font style. Provide an option to copy the generated flow into a new image so that conditional formatting can be applied as needed.

Hello, i want to create a document, creating a “Diagram as a Code” with Mermaid on Lucid through a REST API.From the Documentation, i only see that in order to create a document, i need to send the following body:{  "product": "lucidchart",  "title": "example",  "parent": 123}but how do I send the actual contents of the diagram?sequenceDiagramAlice->>John: Hello John, how are you?John-->>Alice: Great!Alice-)John: See you later!I read also that there is an alternative way of sending the information, but the documentation and examples on https://developer.lucid.co/reference/createorcopyorimportdocument are not clear to me.Thank you! 

Hi everyone,I've been looking at the capabilities of the new Lucid MCP server and noticed it currently supports editing, adding, and deleting shapes/nodes in a document.Is there a plan to make this direct node-editing functionality available programmatically via standard REST API endpoints? I know there is the AI-driven Edit Document API, but I'm specifically hoping for traditional REST endpoints to update nodes without needing to pass natural language instructions through an LLM.I found similar request here  Any insights on if this is on the roadmap would be greatly appreciated. Thanks!Cheers Tobi 

I’d like to create a mind map tool where I can build a connected mind map for project pursuit. Here’s a simple example:   Project X - End User YEnd User Y will build a facility in [City, State] and will use the following firms Engineering Firm A OEM B Building a filling machine  Using Products 1, 2, and 3  Main point of contact : Person F [First, last name] OEM C  General Contractor D  etc Within each firm listed above, I’d like to drill down to the project specifics to map the Project X. However, for each involved firm, I’d separately map that firm. For example: OEM BLocation  Typical equipment types manufactured  Key contacts Strategy etc I’d like some way to hyperlink the Project X map to separate maps I build, allowing me to click around to different maps as questions are asked to easily link things together. It would be great if I could even do this at the individual contact level. For example, if the Main point of contact Person F [first, last name] was working on several proj

Hi, I am using https://api.lucid.co/documents/search endpoint for search documents on our domain. But when i try this endpoint, it only returns one record. In our domain we have 40 diagram that i found. My curl is like that;curl --location 'https://api.lucid.co/documents/search' \--header 'Authorization: Bearer my-key \--header 'Lucid-Api-Version: 1' \--header 'Content-Type: application/json' \--data '{"product": ["lucidchart"]}' Only one document returns :( What is the problem, is there a sign for seeing in filter in documents?