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REST API fails for non-owners on Team plan

  • July 7, 2026
  • 3 replies
  • 186 views

Michel L
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Hi All,

It seems that, in a Team plan, a user who is not the account owner cannot use an application shared with him by his account owner.
I have an application that use rest api (ex: https://api.lucid.co/v1/documents/search) to get the list of the document of the authenticated user.
I have declared the Oauth 2.0 of the app and I have shared the app (thus containing only the Oauth2.0 Id, secret and redirect URI).
Using the Oauth 2.0 with the account user works well.
Using the same Oauth 2.0 information when connected with the invited users do not work. The authorization( https://lucid.app/oauth2/authorize) fails with the error message : “Authorization failed: Error: Authorization page could not be loaded”
If the users (account and invited user) are part of an enterprise subscription, it works.
Any explanations?
Regards.

Best answer by aishakhan

Hi ​@Michel L,

 

Thank you for posting in the Community! Can you please confirm if the user on the Team plan has enabled Developer Tools for their account? For more information, the user will need to follow these steps.

Comments

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  • Lucid support team
  • Answer
  • July 16, 2026

Hi ​@Michel L,

 

Thank you for posting in the Community! Can you please confirm if the user on the Team plan has enabled Developer Tools for their account? For more information, the user will need to follow these steps.


Michel L
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  • Author
  • July 20, 2026

Hi Aishakhan,
Thank you for your help.
Yes the developers tool were enabled, so it is not this that cause the problem.
Regards


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  • Lucid support team
  • July 20, 2026

Hi ​@Michel L,

Thank you for confirming, I’m converting this to a private support ticket so I can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.