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Your go-to resource hub for valuable updates and essential knowledge about the Lucid Community

123 Topics
Houston T
Houston TLucid product team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Data Trusted User Group🎉Opportunity

We are thrilled to announce the launch of our exclusive Data Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who work with data everyday, share data with others, analyze data, etc.. This group provides access to our latest data  features, allowing you to shape the future of data workflows in Lucid through direct feedback and collaboration. GroupThe Data Trusted User Group is an invitation-only group of enthusiastic Lucid users who have experience with intelligent diagramming features, such as data linking, formulas, org charts, smart containers and card integrations. We are interested to hear about how you use Lucid to get work done and how that process can improve. While many of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone, regardless of license type. BenefitsExclusive access to new features: Be among the first to test-drive new features and enhancement

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Houston T
7 months ago
Micah
MicahLucid community team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Trusted User Group for Agile Workflows🎉Opportunity

We are thrilled to announce the launch of our exclusive Agile Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who are passionate about agile methodologies. This group provides access to our latest agile features, allowing you to shape the future of agile workflows in Lucid through direct feedback and collaboration. Group The Agile Trusted User Group is an invitation-only group within our platform, comprising valued users who are enthusiastic about agile methodologies. As a member, you will have the distinct privilege of gaining early access to agile-specific features and updates before they are released to the wider community. Your insights and feedback will play a pivotal role in shaping the direction of our agile tools, ensuring that they align seamlessly with your work and agile principles. While a lot of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone,

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Micah
8 months ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
posted in Welcome to the Lucid Community
🚀 Welcome to the Lucid Community 🚀

We are thrilled to have you join our vibrant and dynamic space where innovation, creativity, and collaboration flourish. Whether you're a seasoned Lucidchart, Lucidspark, or Lucidscale user or just starting your journey with our products, you are an important part of our community that is fueled by the power of visual thinking.At Lucid, we believe in the incredible potential of collaboration and the impact it can have on your work and projects. Our online community is your gateway to a world of shared knowledge, inspiration, and support. You'll find a passionate and diverse group of individuals who, like you, recognize the transformative power of visual communication. 🤝 Why Join Our Community? 🤝1. Learn and grow. Connect with fellow users, exchange insights, and discover best practices. Our community is a treasure trove of knowledge and by participating, you can enhance your skills and become a Lucid Legend.2. Inspire and be inspired. Share your success stories, showcase your project

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Addie
Lucid Legend Level 7
1 year ago
Maison W
Maison WLucid support team
published in Welcome to the Lucid Community
Bugs in the Lucid Community

Our development team works hard to make sure you have a seamless experience using Lucidchart, Lucidspark, and Lucidscale. But like any software, we sometimes have bugs! This resource will help you identify if you’re experiencing a bug and guide you through reporting it to our support team in the community.  How do I know if I’m experiencing a bug?We recommend the following to help you identify if your issue is a bug. First, take a look at the Lucid Help Center documentation for the feature you’re working with to understand if what you’re experiencing is intended behavior or an unexpected issue.  Second, please work through our Basic Troubleshooting steps, as these resolve many issues.  Finally, we recommend Lucid’s status page to stay up to date on larger site-wide performance issues and their resolution. You can also subscribe to notifications here. Does Lucid already know about this bug?Please search the community before posting about your issue! Another user might be experiencing th

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Maison W
1 year ago
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
New help center guides and AI | December newsletterNews

Lucid tip💡Make your diagramming process easier and quicker by generating a diagram with AI in Lucidchart! Use this highly requested feature to create a flowchart for any instance. For more information, check out this post:  Add your feedback 💬Here are a few posts from our Lucid teams looking for your insights! Share your thoughts and feedback in the posts below:   New help center guides 📚Every use case in Lucid is unique and complex, so our help center content team has created four new guides to help you maximize the power of Lucid’s features. These helpful guides show you how to use multiple features together to achieve a specific goal. Just follow the instructions to improve your understanding. Check out these new articles here:Org charts: A guide from start to finish Flowcharts: A guide from start to finish An Agile team’s guide to sprint planning in Lucid Enterprise guide: Account configuration for account owners Leaderboard 🏆This month's top three Lucid Legends contributors ar

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Kelsey Gaag
18 days ago
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Lucid tips & standout members! | November newsletterNews

Lucid tip⭐️Check out this community post on quickly cleaning up and arranging objects in your document. Voice your feedback 💬Our product and UX teams regularly seek feedback on Lucid features, workflows, and the overall product experience. They are looking to hear about your experience with Lucid and how it can be improved! Voice and share your feedback on some of these posts. They can be found in the Seeking Feedback section under the Product Feedback tab.   Here are a few recent posts that are seeking your feedback:  Leaderboard 🏆This month's top three Lucid Legends contributors are @Humas1985, @Ria S , and @aparrish and the top three community contributors are @patrickpereira1988, @ekfoothills , and @diozsa. Thank you for your participation in the community!

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Kelsey Gaag
1 month ago
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Share your feedback about our new Agile Features | October NewsletterNews

Community news📰Lately @ Lucid Launch Our newest feature launch was released on Oct 1 at 8:30 a.m. MT! This launch included several improvements to Agile workflows, updates to Jira and Azure DevOps cards, and new templates and shapes. Check out this community post for more insights into these new features:  We are so excited and would love to hear your thoughts about these new additions in our Product Feedback Section. If you have any questions, check out our help center or create a new post in the community. Lucid Legends get the inside scoop on our Latest Agile featuresAs part of our exciting Lately @ Lucid launch, @Collin M  and @Kira  from our product marketing team hosted an exclusive demo for our Lucid Legends and dedicated Agile users. Attendees got a first look at the brand-new Agile features and templates that rolled out earlier this week. They also had the chance to share their thoughts and ask questions directly with our product marketing team.Want a chance to see our upcomi

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Ria S
Lucid Legend Level 7
1 month ago
Grizz
GrizzLucidite
published in News and announcements
New professional services offering for Agile teams ⚡️News

Happy Lately @ Lucid launch day, everyone! I’m Jeff Rosenbaugh, senior director of professional services here at Lucid, and I’m thrilled to announce our latest professional services offering: the Agile success package! This service package has been thoughtfully crafted to complement all the exciting new features that Jarom mentioned in his post below, helping you optimize your org’s use of Lucid for Agile by partnering with Lucid’s Agile experts. We handle the heavy lifting, reducing your overall planning and setup time to get Agile events and collaboration in Lucid up and running faster. We also have experience scaling solutions for teams-of-teams who want and need to collaborate together - if you’re looking to use Lucid across your organization, let’s partner to make that happen!  The Agile success package starts with a proof of concept, then moves into everything from live training to an Agile collaboration health assessment paired with expert-developed guidance to improve your end-

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Micah
2 months ago
J
JaromLucid product team
published in News and announcements
October ’24 Lately @ Lucid 🎉News

We’re delighted to announce new ways to boost agility in your work with our roundup of Lucid’s latest features! This month’s Lately @ Lucid launch is designed to accelerate agility in your work. Whether you’re following a specific Agile framework or you’re simply looking for more efficient ways to get work done, our newest lineup of feature launches is here to support collaboration, alignment, and clarity in your workflow. You can get the full scoop on the Lately @ Lucid launch on our blog, but here are some new feature highlights to keep an eye out for:Optimize team-level eventsNew team templates: Use customizable Lucid templates to guide you step by step through major Agile events and make them more engaging with embedded quick tools for facilitation and collaboration. Some of our favorites include the daily standup template, sprint planning template, sprint retrospective template, and sprint review template. Lucid Cards for Jira / Azure DevOps: Add Jira and ADO cards to Dynamic Tabl

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J
2 months ago
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Get the inside scoop on Lucid | September Community NewsletterNews

Community news 📰Become a Lucid Legend and get the inside scoop!If you love Lucid, want to share your expert knowledge, and would like an exclusive look into Lucidchart, Lucidspark, and Lucidscale, then apply to be a Lucid Legend! Lucid Legends is our insider program that gets an exclusive look into all things Lucid!  Lucid Legends are our go-to users for product feedback, help provide answers in the community, and receive access to helpful monthly trainings. This September, all Lucid Legends will get a first look into the next Lately @ Lucid launch in a monthly training. They will get the exclusive opportunity to preview Lucid’s newest, exciting features before they launch, learn impactful ways to utilize these features, and participate in a Q&A with product experts about the launch. If this sounds interesting to you, apply to be a part of our Lucid Legends program here!  See one for our Lucid Legends in action in this Use Case Spotlight. Persona group highlightOur community has s

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Humas1985
Lucid Legend Level 6
3 months ago
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
Be the first to sync your data to Excel! | July Community NewsletterNews

Community news 📰Excel integration testingOur product team is looking for users to test a new integration with Excel. They have created a working beta that allows data to be imported from Excel to Lucidchart and sync changes in the data, and they need your help and expert insight to make it better!To participate in this integration test, check out this post. Template challenge results One of Lucid’s workflow teams hosted its first Sprint Retrospective Board Challenge in the Lucid Community this month! You can check out all the submissions here. Three winners were selected out of all the submissions because of their creative themes and designs.  🎉A huge congratulations to:@cpatters : Mario Kart retro@RMSeitz:  Engineering retro@Casey Lucid-Design: Cozy coffee shop retro Lucid Legends and community leaderboard 🏆Our top three Lucid Legend contributors for June are @Humas1985 , @Ria S , and @Leo Barnes!Lucid Legends is a team of our most knowledgeable users who are providing top-tier rep

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Ria S
Lucid Legend Level 7
4 months ago
Kelsey Gaag
Kelsey GaagLucid community team
published in News and announcements
New features launched – Tell us what you think! | June NewsletterNews

 June 2024 newsletterHello, community friends! My name is Kelsey Gaag, and I am the newest member of the Lucid Community team. I’m so excited to introduce our new and improved monthly newsletter. We’ll create and post this informative newsletter at the end of every month to recap important events, notable posts, top contributors and more! Community news 📰Trusted User GroupThe Lucid product team has just launched a Data Trusted User Group of enthusiastic and experienced Lucid users who test new features and provide feedback on how to improve Lucid products. These users get an inside look into what Lucid is working on and how our product team works. This group is perfect for users who have experience working with data linking, formulas, org charts, and other intelligent diagramming features.These members of this group get exclusive benefits, including access to new features, influence on workflows, and the opportunity to collaborate with like-minded users and the Lucid product team! Lea

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Kelsey Gaag
5 months ago
Abby S
Abby SLucid community team
posted in News and announcements
Lucid Legends Spotlight: Ria 💫

We’re excited to spotlight one of the members of our Lucid Legend program: @Ria S   🎉 We want to highlight a few specific things that makes Ria “legendary!”Ria has been #1 on the leaderboard for more weeks in a row than any other user! Ria is a pro at creating step-by-step directions to help users easily and quickly resolve their questions. Ria is not afraid of any post! She’s answered everything from billing questions to questions in Spanish! She’s great at popping into any area of the Community to share her insights or add a comment.Check out Ria’s badges, post responses, and stats on her profile. To receive updates on her posts, you can “Follow” her! Spotlight Story:What do you like best about the Lucid Legends program?What I love most about the Lucid Legends program is the sense of community it fosters. Being part of a network of passionate users who are always willing to share insights, tips, and best practices is incredibly rewarding. The program offers exclusive resources and e

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Micah
6 months ago
J
JaromLucid product team
published in News and announcements
Upcoming June '24 Lately @ Lucid webinar: Reimagining how teams coordinate and collaborateLately at Lucid

Next week, I’ll be on a webinar alongside fellow Lucidites Bear Shelton, Susan Schmidt, Birch Eve, and Blake Bohacek. We’ll talk all about Lucid’s newest capabilities, including our new teams experience, the Microsoft Copilot plugin, new AI functionality, and more! We’ll also show these features in action and give you ideas for how you can apply them to your own workflows. During the webinar, we will:  Share more about Lucid’s recently released capabilities.  Discuss the challenges these capabilities solve. Demo new Lucid capabilities and give ideas for how your team can use them. Here’s the info you need to register—we have three different times to accommodate users from all over the world! Hope you see you there!  Lately @ Lucid: Reimagining how teams coordinate and collaborateJune 18, 2024Americas: 11 a.m. MDTEMEA: 3 p.m. CESTAPAC: 10 a.m. AEST Register now 

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J
6 months ago
C
chansen6Lucid product team
published in News and announcements
June '24 Lately @ Lucid 🎉News

Hello, Lucid community! I'm thrilled to share the latest strides we've made at Lucid to advance team collaboration. It's been an incredible journey, and I want to tell you about a few of our newest features and let you know where you can share your thoughts and feedback or learn more!  Team hubs: By creating a team in Lucid, you can share documents with the right collaborators and centralize resources to streamline coordination and make teamwork smoother than ever. Touchscreen whiteboards: Lucid users can work in Lucidspark on large touchscreen devices through Google Meet, Zoom, and Webex, bridging the gap between remote and in-person collaboration.Microsoft Copilot plugin: This integration with Copilot is a time-saver, offering AI-generated document summaries and facilitating seamless workflows.AI-powered diagram generation: Empower teams to bring their ideas to life effortlessly with AI-generated diagrams.Mind maps + AI: Fuel creativity with AI-assisted mind mapping—because innovatio

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C
6 months ago
Abby S
Abby SLucid community team
posted in News and announcements
Lucid Legend Spotlight: Huma 🎉

We’re excited to spotlight one of the members of our Lucid Legend program: @Humas1985  🎉 We want to highlight a few specific things that makes Huma “legendary!” @Humas1985 :Does a great job at directing users to applicable resources to help answer questions. Has a very quick response rate and makes sure that no users are left hanging– even if he doesn’t know the answer, he tags a Lucid Community Team member to make sure every user’s question is answered. Regularly gives the Lucid Community team feedback on the Lucid Legends program and the Lucid Community. He has already contributed to several improvements!Check out Huma’s badges, post responses, and stats on his profile. To receive updates on his posts, you can “Follow” him! Huma’s Spotlight Story:“As a Lucid Legend, I have seen directly the transformative impact of collaborative visual communication on my team’s efficiency. By coupling the co-authoring features and centralized library of custom shapes and templates in Lucidchart, we

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Micah
6 months ago
Micah
MicahLucid community team
posted in Welcome to the Lucid Community
Introduce Yourself!

Welcome all diagrammers brainstormers and visualizers! We’re so excited you’re here in the Lucid Community and can’t wait to be a part of what you’re working on. We want to use this thread to get to know you and how you’re using Lucidchart, Lucidspark, and Lucidscale - we’d love to know:Your name and current role What Lucid product you’re using How you use Lucidchart, Lucidspark, and Lucidscale for projects and your day-to-day workTo kick things off check out some intros from members of our Community Team below! You’ll see these friendly faces answering questions providing support and talking about all things Lucidchart, Lucidspark, and Lucidscale. Can’t wait to meet you!

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Addie
Lucid Legend Level 7
7 months ago
Abby S
Abby SLucid community team
published in Welcome to the Lucid Community
How to earn badges and pointsTutorial

If you’re excited to get involved in the new community, you’re in the right place! You can earn points and badges for participating, and collect them on your user profile. Points:You can earn points by:Commenting on someone else’s post Creating a post of your own  Providing an answer to a question and being marked “best answer” Giving a like or vote Receiveing a like or voteCheck out the leaderboard on the homepage to see who’s leading for the week! Badges:Badges are a fun way for us to recognize users for their contributions to the Lucid Community. This is the complete guide of Lucid Community badges and what to do to get them. Leveling up as a community contributor Badge Name Requirements   Level 1 Contributor Follow 1 topic and comment on 1 post   Level 2 Contributor Comment on 3 posts and create 1 post   Level 3 Contributor Comment on 5 posts and create 2 posts   Level 4 Contributo

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Abby S
9 months ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
published in Welcome to the Lucid Community
How to set up your user profile

The Lucid Community is all about connecting you to resources and peers that support and inspire your work. To help us and others in the community get to know you, we recommend you set up your community profile.   First, select your profile icon in the upper-right corner. Here are menu options to view your personal interactions with the community, like replies, subscriptions, or settings.Choose the “My profile” option to go to your profile page. When on your profile page, select Edit profile.  Then, you can fill out the following information: Job title Company LinkedIn URL How you use Lucid products in your role City Country Note: All of this information is optional. You can choose to fill out whichever fields you’d like. This information will appear in your profile, where you can also see badges you’ve earned and a summary of your community activity. Simply click on another community member’s username to view their profile, too! 

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Addie
Lucid Legend Level 7
1 year ago
Micah
MicahLucid community team
published in Welcome to the Lucid Community
Stay in the loop: How to subscribe to community notifications ⚡

The people that make up the Lucid Community are constantly sharing ideas, asking questions, starting discussions, and finding opportunities. We want to make sure you never miss out on things that improve your workflow and make projects easier. To always hear about what’s most important to you, you can subscribe to notifications for your favorite topics. Continue reading to learn how.   First, what makes a notification useful instead of annoying? Two things:✏️ Relevance: A topic that directly applies to you and that you’re interested in. ✏️ Usefulness:  Information you can directly apply to make your work easier.We recommend making sure that everything you subscribe to meets those criteria. Types of notifications and how to subscribe:⭐ A specific topic - this is useful when you are interested in an individual conversation and want to be aware of any further responses or developments. To subscribe, click Subscribe at the bottom of the original post.  Note: You’ll automatically be subscri

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Micah
1 year ago
Abby S
Abby SLucid community team
published in Welcome to the Lucid Community
Getting support in the Lucid Community

We know the work you do in Lucid is important and we want to help you have the best experience using Lucid products. Here in the Lucid Community you can connect with other users and find answers to your questions. Check out these steps you can take to help us help you. Start by searching existing resources. We have built an extensive library of resources to help you be successful in Lucid. Search our community, help center, and training labs to see if the information you need has already been shared. Search by keywords and feature names to find articles and posts relevant to your question. Try out basic troubleshooting. Most performance and feature issues can be resolved with basic troubleshooting. To find basic troubleshooting steps for the part of the product you’re working with, check out this resource: If you couldn’t find your answer by searching and basic troubleshooting didn’t resolve your issue, it’s time to post in the community. In your post, please include detailed informati

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Abby S
1 year ago
Abby S
Abby SLucid community team
published in Welcome to the Lucid Community
How to post in the community

We’re excited that you want to post in the Lucid Community! To start, search the community and use tags to browse existing topics. If there is already a topic created about what you wanted to share, join the conversation in that thread! After searching, if you need to start a new community topic, click the create topic button in the top-right corner. This will open the Create new topic page. From here, you can select:Question if you need help learning how to use Lucid’s products, are running into an issue, or need further help of any kind . If you are looking for support in the community, read through these tips before posting to make your topic as effective as possible. Conversation if you want to discuss or share templates, use cases, or product tips and tricks with your fellow Lucid users.  Idea if you want to share an idea about how we could make Lucid even better. For more info on what happens to product feedback shared in the community, check out this topic.Now it’s time to enter

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Abby S
1 year ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
published in Welcome to the Lucid Community
Join a user group

User groups are your gateway to a diverse array of specialized interest conversations! Join a group to participate in niche communities, tailored to your specific interests and expertise. Lucid for Education: A dedicated space for educators to explore, share, and collaborate on innovative ways to leverage Lucid products for classroom learning Product/UX: Join UX and Product professionals to discuss how to use Lucid products to shape the user experience. IT: Join IT professionals and technology enthusiasts to exchange insights, troubleshoot challenges, and explore the latest advancements in IT solutions using Lucid products. Engineering: Connect to and collaborate with engineering professionals to discuss principles, practices, and applications of Lucid's innovative solutions. The Lucid Legends: This space is dedicated to the most influential members of our community. This is where you can drive insightful conversations, provide expert guidance, and play a pivotal role in shaping the Lu

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Addie
Lucid Legend Level 7
1 year ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
published in Welcome to the Lucid Community
Meet the community team!

At Lucid, we believe that the strength of our products is a direct reflection of the vibrant and passionate user community that supports them. We are thrilled to introduce you to the driving force behind our community's success – our dedicated Community Team. These are the folks who work tirelessly behind the scenes to ensure your experience within the Lucid Community is engaging, informative, and deeply rewarding. If you’d like to contact a member of our team, please reach out to community@lucid.co - we’d love to hear from you.Here’s a personal introduction to get to know the faces and names of the folks that are here to support, inspire, and uplift your journey within our community!  🤝 Meet Micah: our Associate Community Manager After dabbling in chemistry and non-profit volunteer and event management, Micah has found her home in Lucid’s community team! With a special interest in tech operations, Micah loves exploring opportunities to make community an essential part of using Lucidc

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Addie
Lucid Legend Level 7
1 year ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
published in Welcome to the Lucid Community
Frequently Asked QuestionsF.A.Q.

Welcome to the Lucid Community! Whether you're just getting started with Lucid products or you are an experienced user, you might have some questions about how the community can be useful for you. Below are answers to our most frequently asked questions to help you get the most out of your experience here. Getting started What is the Lucid Community?The Lucid Community is a place for users to connect, ask questions, share knowledge, and learn from others who use Lucid products. How do I join the Lucid Community?Joining the community is easy! Sign in to your Lucid account (or sign up for a free account on the Lucid homepage) and you'll have access to the community forums where you can participate in discussions. Navigating the Lucid Community How do I ask a question or start a discussion?To ask a question or start a discussion, click the "New Topic" button in the relevant category. Be sure to provide a clear title and description of your topic. Can I search for answers to my questions b

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Addie
Lucid Legend Level 7
1 year ago
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