Peer support

Hello I have .html version of Lucid Chart but we lost the real call Lucid charts is there any way to recover them.

Hi Team, I am unable to purchase the Lucidchart.

Estimados, me metí a lucidchart para poder visualizar un diagrama realizado anteriormente, aparece un mensaje y por error logré presionar un botón que tenía relación con la activación de la suscripción. No puede ser que por un botón se haga cobro instantaneo a mi tarjeta asociada. La verdad estoy muy decepcionada porque generé desconfianza inmediata y retiraré mi tarjeta de crédito. Por favor devuélvanme mi dinero, no quiero utilizar la plataforma. 

If another user has shared a document with you, you will first need to accept their invitations to collaborate. You can do this by following the steps below:Accept through your email:Go to your email account and find an email from Lucidchart or Lucidspark. It should say something like: Subject: Lucidchart Context: You’re invited to the document “Document Name”...Once you find the email, open it and select the “Accept Invitation” button in the email. A new window will open containing the shared document to be viewed or edited. 

Hello Community, Can someone tell me how can I turn on the taskbar ribbon, it has somehow magically shifted to when i select an object. I liked the view that I had all options above on the task bar.please help,Thanks

I went to delete my account but whenever I got to click on the confirmation that I wan't to delete an error message keeps on popping up. Please could you delete this account for me as I do not need it.

i have been using Lucid AI to create simple class diagrams from CSV structured data. said data is structured as:Index,SourceSystem,Direction,Data,TargetSystemID01,FI,Inbound,SomeKindaDATA,BRIDGEID02,FI,Inbound,OtherKindaDATA,PATE …The result would be: the above data source has 293 rows, pasted into the canvas as a CSV data sourceit is processing 10 rows at a time. The prompt is as follows:you are an expert in infrastructure diagramming using simple class diagramming techniquesyou will be creating a systems diagram with relationshipsit will be structure like a mind map with XXXX in the middle, and outlying systems as leaf nodesyou will use the following CSV data source table on the lucid canvas pasted into the lucidchart documenthas the following column meanings:

As the title states,When trying to open one of the documents in my documents folder, I get the error: “There was an error loading your document”Troubleshooting steps do not help at all Other collaborators on the same document are getting the same error Only seems to be occurring on one documentI have noticed that others in the community seem to be getting the same issue with their threads being resolved having no info posted about the steps taken. The support really seems to not be good enough.  

I’m the admin of my org. We have a user who has left and we want to transfer ownership of a Lucidchart document to another user. I don't think I can do this even as an admin or it's not clear to me how. His account hasn't been deleted yet. https://help.lucid.co/hc/en-us/articles/360049435952-Transfer-Lucid-documents - I think this article only explains how the owner of the document can share it with others, but since the owner has left and we don’t have their login details, we are stuck.Please help. Thanks

I have ADO-linked parent cards in a timeline. After discussing with stakeholders, we agreed that we want to communicate completion status through a status code and not through effort or the completion of child work items. I want to turn the progress bars off on my timelines. But I cannot find a way to do that through the Azure DevOps settings panel. It is a radio button to choose either child effort or number of work items, but there is no option for “none”. How can I turn them off?

I am connecting the Lucid MCP server to Claude (web) on an Individual Lucid plan. The connection authorises fine and basic tools work, but the diagram-creation tools never load.What I see: across several reconnects in one day, the connector exposes a different partial set of tools each time. Examples of what loads: document search, create folder, create share link, list thread comments, and (in one session) the add/edit/delete shape tools. What never loads in any session: the “create-diagram-from-specification” tool and the “convert-to-diagram” tool.The odd part: diagram creation worked fine yesterday. I built two diagrams successfully. Today the diagram tools are gone, and disconnect/reconnect does not bring them back.Already tried:Disconnect and reconnect (three times). Each time a different partial tool set appears; the diagram builders never do. Confirmed this is an Individual plan, so no admin MCP toggle or org-level scope gate applies.

I’m experiencing a new (first noticed about 2 weeks ago) bug where you cannot take bulk actions on a multi-selection of objects, which is an edit pattern I’ve been using in Lucid for over 7 years.   If I have twenty locked objects, and select them all, I can no longer right click the group and unlock all of them at once.This means to edit these, they need to be unlocked one at a time.How I fix this behavior?

I have a Marmaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart?

Hi, we are trying to do a connection to Writer AI with Lucid. We’ve added the https://mcp.lucid.app/mcp but we also need:Authorization URLAccess token URL 

My team and I are looking for some help in getting our Visio designs imported into Lucid more seamlessly. Right now it seems like every time we import, certain shapes are missing descriptions, connections are messed up, line spacing is off, little things like that.I also want to know if there is a way to if not correct the whole thing on import, at least a way to automate some of the line spacing, and certain settings to save some time and be able to convert more designs. Would love to hear any help, thank you!

Says it works with CSV, but only SQL and Salesforce options are available  

Realmente no me es necesario adquirir los servicios de la pagina, no recordaba que el pago se debía realizar y ademas que se iba a realizar el cobro por todo un año, solicito por favor la devolución del pago ya que son fondos corporativos que se requieren y no cuento con los fondos suficientes para reponer ese valor. Agradezco me hagan el reembolso del dicho valor. 

Hello,I have a lucid diagram that represents the application landscape of a company.  There are 900+ shapes; applications represented by rectangles that are interconnected using lines that represent interfaces. It is a very large diagram, so when you come to add additional applications and integration you spend a lot of time reordering and reworking the layout.  Which is a pain and very time consuming.I did consider exporting the landscape, updating the code that defined the diagram and then re-importing.  I can do this in other applications, and it is often quicker and less prone to errors.  The issue with Lucid is that the file types for both import and export are not the same.If I export JSON there is no information on how things are connected or the coordinates of the shapes.  SVG does provide this.Importing files has a very different file type selection - the closest being the Draw.io XML format.It might take me minutes to export a diag

Last few days keep getting this error message. Plenty of space. Have Tried Chrome. Can anyone advise? 

I have been using Lucidchart for 3 days.  I want to mark a group on a flowchart, copy the group to a new page, number the pages and then mark the group on the main flow chart referring to the page number.  That way, I can provide a flowchart with miniscule writing and attach and print pages with legible print.  Is there a guide for all of the steps of numbering the pages, copyin by group and marking the groups on the flowchart?  Thx.

I’m trying to using the Excel / 2-way sync integration with Lucid/M365. This was working for me yesterday, but now I can’t see updates (in either direction), nor can I add or replace my data set. When I choose Excel365 and click ‘Authorize’, I get redirected to a page that just reflects a 401 error. When I return to the Lucidchart tab and click ‘Authorize’ again, I see a Windows sign-in pop-up but, when I enter my work email address, I get a response that my account could not be found. (I’m logged into M365 on the same browser.) I have rebooted, logged in/out, disconnected/reconnected and am now repeating the process in incognito browser windows with the same outcomes. 

Whenever I copy and paste any text with subscripts, it automatically turns it to code, with a popup asking me, “Not code? Convert to text block”. However, when I convert it back to a text block, it removes the subscripts. Very annoying. Paste as plain also does not work. Is there a way to turn this feature off?

We’re making it even easier for your AI to handle the exporting and extracting content from your Lucid documents. We’ve just added two new tools to the Lucid MCP suite that bridge the gap between your diagrams and your final deliverables. Export Pages as PNGs: No more manual screenshots. You can now ask the AI to snap a high-res image of any page in your document. Example: “Export my ‘Project Timeline’ document in Lucid as a PNG file.”  Fetch Image Assets: Need that specific screenshot or logo hidden inside a dia

Here’s my setup:I’ve created a BPMN flow chart within swimlanes. I’ve got data linked via a live Google Sheet that has pain points/ Problems at each step of the process and this is linked to respective shape steps of the BPMN and created a Smart Container where each card is a Problem Added a field ‘Occurring at’ to the smart container to get the steps that these Problem occur at. This is applied to it’s children cards contained within I also want to add a similar field that tells me which swimlane these steps belong to (which department these problem steps are in essentially Eg. Sales, Production, etc)I’m facing 2 issues:The Occurring at field displays shape labels inconsistently. This is the formula I’ve used: =FILTER(DESCENDANTS(page), x => AND(((x."Problem") = THIS."Problem"), (LABEL(x) != LABEL(THIS)))) where ‘Problem’ is the primary field of my linked DB The issue i