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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Product Questions

Deleting shared documents

A Lucid document was shared during a training session, but I don't want it listed in my documents any more. "Move to Trash" is greyed out - how can I get rid of it?

asked in Product Questions

Default arrowheads and efficient line paths in Lucidchart

I’ve loved Lucidchart for everything for years now. Suddenly I went in (hadn’t used it for a few weeks) and the arrows linking shapes have gone absolutely nuts.Example behavior (it is happening constantly and in other versions):I have a few boxes linkedI try to draw an arrow to point to a new box. Arrow endpoint is no longer arrow shaped (I have to manually change it from straight line)All my lines in the connected shapes get redrawn / realigned into really weird shapesThe only way I can get even semi-sane behavior is to..Draw a line from a connection point to empty spaceThen pull the line to the shape I wantedThen go in and change the line shape to have an arrow Please, how do I return to the functional easy-to-use behavior Lucidchart used to have? Can I roll back versions on Lucidchart? Is there a place where I can change the new settings back to the old one? This is practically broken

asked in Product Questions

Link the same data source to 2 different smart container charts allowing updates in one smart container to be reflected in the other

I’m looking for a way to link the same data source to 2 different smart container charts allowing updates in one smart container chart to be reflected in the other. The 2 different smart container charts are views of the data from different pivot fields. The goal is when I update one of the smart container charts (i.e. move a box from 1 containter to another container), the update appears in the other smart container.

asked in Product Questions

changing size of conditional formatting icos

I created an org chart that included conditional formatting using icons. I spent some time playing with the size to get it to fit on a page, and at some point the icons shrank to an illegibly small size, and I can’t get them back to their original larger size. They don’t seem to change based on the size of the font or the the size of the shape they are connected to. Is there a way to make them larger?

asked in Product Questions

Edit line to be a specific length in Lucidchart

How do make a line a specific length without grabbing with the cursor?  Is there a way like a box to enter a specific number?

asked in Product Questions

Exporting Issue

How come when I export my chart as a PDF is reverts back to an older version? For example, what I see on my screen is different to the PDF. I even exported as a JPEG which worked fine, but when I converted the JPEG to a PDF, the PDF reverted back to an old version.

asked in Product Questions

Unable to see the LinkedIN Sales Navigator Intergration

Hi I am struggling to understand how I can link LinkedIN Sales Navigator in LucidChart. It’s mentioned several time but there is no clear guidance HOW to do it… Stefan

asked in Product Questions

I can't add connector lines in LucidChart

I think there is some setting turned on ...or off on one page of a LucidChart drawing I’ve created. There are multiple tabs to the drawing, but this issue is only happening on one tab. My cursor looks like a star of four arrows versus a pointer tool and I can’t figure out what I’ve turned on or off. I can’t draw lines between boxes.

asked in Admin Questions

Lines run to close together

Hello.I have am having a issue with multiple lines running to close together and I can not clearly see the pathway for each line. See image, all blue lines have joined together to run down the page. Is there anyway to increase the spacing between all lines so each line pathway is clearly visible? ThanksBounce AV

asked in Admin Questions

Org chart that expands

Is there a way to make an org chart that expands?

asked in Product Questions

Restore huge lucid documents

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

asked in Product Questions

why cant i select this line anymore

hello for some reason the curved line type isnt an option anymore

Mohammed Firas Z

posted in Product Questions

Table of contents feature

Hi if take a look at the screenshot there is a table of content feature. why cant I see it on my projects?

asked in Product Questions

Animation in Lucid Chart

Having animation give deeper clarity and understanding how things are working rather than showing simple lines.Tools out in the market already has advance features on animation. Why Lucid is behind and charging more than the competitors.

asked in Admin Questions

Help! Color block on org chart

I must have accidentally added two rectangles on top of my org chart but I cannot figure out how to remove them! Can anyone assist?

Carson GLucidite

asked in Product Questions

Automatically Generated Table of Contents

It would be useful to automatically create a Table of Contents in Lucidchart. This ToC would automatically update as I created new pages and would link to those pages from the control panel (beginning page). 

asked in Product Questions

ISA relationship in ERD

Hi,Suppose I have an entity that represents a person. The person can be either academic staff or non-academic, i.e., academic and non-academic staff are subtypes of person. That is, academis “is-a” person (believe it or not ;-)).How do I picture it with Lucidchart? Thank you Abel

asked in Admin Questions

My diagrams are gone after accidentally joining an organization

I had a lot of diagrams that i need in my free account. When i tried to login I got directed to join a work organisation. I tried to exit and log in as normal. Now when i log in all my diagrams are gone? Please remove me from the org and give my free account back and let me know how i can recover my diagrams.

asked in Product Questions

How do I visualize that a rule is toggled on / off with conditional formatting in Lucidchart?

Dear Community Members,I'm seeking assistance regarding a visualisation issue I'm looking for a method to clearly indicate whether a rule is toggled on or off. Context: In the attached screenshot, you'll notice buttons labeled with co-owning department names. These buttons contain an action that toggles specific rules on / off upon clicking. When a rule is activated, parts of a process not owned by the designated department are grayed out.The problem: There's currently no visual indication on the button itself to signify whether the rule is active or inactive. Ideally, I would like the button's color to change to green when the associated rule is toggled on and gray when it's off. Otherwise, users might confuse which rule they toggled on and need to toggle off again to see the full process and its colour coding. Could anyone provide insight on how to achieve this? Your assistance would be greatly appreciated.Thank you.Hope this visualized the problem a bit. Ideally the “Getting Started

asked in Product Questions

Unable to load fonts

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.

asked in Product Questions

can you guys please revert some new functionality?

some recent change has now caused misclicks in a diagram to randomly insert a new shape with a connector from an existing shape. i never used to have this problem and it is fairly annoying.

asked in Product Questions

Insert Last Modified By potential bug

On both Chrome and Edge, when I use the Insert - Last Modified By field, it briefly shows the name and then disappears.If I close the diagram I am using and then re-open, the name re-appears but then disappears as soon as a change is made (and the page saves).Does this happen to other users?

asked in Product Questions

Org Chart Label data reverts to default text after adding reporting line

I have entered data into a custom label on a person’s org chart shape. After I add a reporting line, the text I entered into the label reverts to the default guiding text and I have to re-type the information into the label. Label data seems to remain intact if the reporting line already exists. Am I doing something wrong?

Leah WLucid support team

posted in Product Questions

Work Isn’t Saving ❓

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

foudali99menara.ma

asked in Product Questions

Problème ouverture de page

Bonjour, Je n’arrive pas à ouvrir les pages d’ordinogramme qui sont dans mes documentsLa page s’ouvre mais reste blanche sans aucun ordinogramme

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