Peer Support

Hello, We have some issues with certain users on LucidChart. When using “Login with Microsoft”, it will automaticaly created a free account not linked.Those users need to use the same UPN with username/password to connect on the right account with licence.What is the solution to bypasse this issue or to make sure the 2 accounts are merged ?Regards 

Hello Lucid Support Team,I signed up for the 7-day free trial and forgot to cancel before it ended, which resulted in a charge. I have now canceled the subscription and no longer need the service.I kindly request a refund, as the charge was unintentional.

Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?  

Hi, I am writing to report an issue with how text formatting currently behaves in Lucidchart.Previously (a few months ago?), using Shift+Enter allowed me to create a line break (soft return) without triggering paragraph spacing. This was very useful for keeping text tight within a single block.Currently, Shift+Enter adds the same vertical gap as a regular Enter. This makes it impossible to distinguish between a new line and a new paragraph, which disrupts the layout of my diagrams.Could you please check if this is a bug or a recent change in settings? I would like to have the "soft return" functionality back to avoid unwanted spacing between lines.

You guys still don't support Arabic?

Hi! I accidentally deleted a tab in Lucidchart. I went to select "rename" but accidentally selected "delete" and the tab immediately disappeared without being asked if I was sure. I can't see any way of restoring it. I am on an individual licence.Does anybody have any advice on how to get this back? Thanks.

There seems to be a bug related to 2-color linear gradients, where one of the colors is Transparent. (This probably applies to all gradients of any number of colors, but I’m not going to test everything...)When one of the colors is the Transparent option, it seems to display as a low-opacity black. It doesn’t make any sense, but it’s easy to reproduce.draw a box, set the fill color to white change the fill style to linear remove the middle color (I think linear gradients always start with 3 colors) change one of the colors to white start to change the other color to Transparent, but don’t even click the “color”. Just point at it.I have created an open-to-everyone

I am ingesting process sequence data from a CSV file into a Lucid AI prompt as the data source.Schema sample of the data is as follows:The prompt to create the flowchart is: create page BPMN01create a flowchart using the attached data in BPMN01.csv on page BPMN01pool = Aerospace Processswimlane = Lane_RoleThe following columns in the data are to map to flowchart objects as:Shape Library = FlowchartPage ID = BPMN01ID = task_idName = ProcessText Area 1 = Activity_NameCustom Data Field: Software = Resource_SoftwareCustom Data Field: Equipment = Resource_EquipmentCustom Data Field: Role = Lane_RoleCustom Data Field: Start = Start_Time_DaysCustom Data Field: End = End_Time_DaysFlowchart Sequence:from = predecessor_task_idto = ta

We have the request process configured as admin-controlled access and redirect user to service desk URL. Is it possible that a user clicks the “request license” button, then does not complete the service desk form, but that user still appears in the Pending Requests section of the User admin panel? 

Hi Lucid Support Team,I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.Issue details:I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:“There was an error loading your document.”Another document named “Flowchart” loads without any problem.At the same time: The “New” button is disabled. I get a notification stating I don’t have an internet connection. However, the main dashboard cards load corre

Is there a way to add a Tag to a Lucid Card in LucidChart. I see it in Lucid Spark, but not in Lucid Chart. the Attributes box in the top-right, does not have the option to add. 

When I am working in the Gantt Chart Template, I place a Card then Left-Click and drag (the whole card, not just one side) to move it along the timeline. For the most part when I do this, it moves as if I’m dragging it; then when I drop the card in the desired spot, it snaps back to the spot where I grabbed it from.At random, as I can’t find a pattern, it will let me drop it where I want it; showing a blue box beneath it. I can click and drag the sides to adjust start and end, but am unable to move the whole card. This issue occurs in both LucidSpark and LucidChart.Hopefully, I explained that well enough to Identify if I am messing it up or if there’s a bug. Just trying to save time and intuitively manipulate the elements. Thank you!Edit: The snap back also occurs when selecting the whole card and using the arrow keys to move the card. I get a few moves out of it, but then it snaps back. 

Please see the images below it illustrates my problem very clearly.When I take a line from a task in one pool to a task in another pool the line goes behind the background colour of the lanes it crosses, even the one that contains a task it is connecting to.The line in the screenshot is actually connecting to the receive goods task but you see is behind the lane.This problem occurs only when a line has a background colour assigned. If I remove the background of the one lane then you can see the line connecting to the task.This problem also seems to depend on what elements are being linked, for example in the image below you can see the differences in this image, arrow 1is a black box to a

Hi everyone! Is there a way to export an org chart from Lucid so it can be used on a web page with collapsible functionality (for example, by department, country, etc.)? I know it can be exported to PDF or Slides, but those formats don’t allow the type of collapsing I’m looking for.Or do you have any other suggestions? I’d like to have the full company org chart available, with the option for users to collapse sections and focus only on the area they’re interested in—similar to how Prezi allows you to zoom into a specific section and view it independently.

Have data links always been an enterprise feature?! We purchased a team license on the understanding that this was a premium feature and now it looks like an enterprise feature?!Cheers

Buen día,Por medio de este mensaje quiero presentar una queja relacionada con un cobro incorrecto en mi cuenta.Contraté el software bajo la modalidad de suscripción mensual, sin embargo, se realizó un cargo correspondiente a un año completo, lo cual no autoricé ni coincide con el plan que seleccioné al momento de la compra.Solicito de manera atenta: La aclaración del cargo realizado, y El reembolso del monto cobrado indebidamente, o en su defecto, el ajuste inmediato al plan mensual contratado. Quedo a la espera de una pronta respuesta y solución a este inconveniente. Adjunto (si aplica) evidencia del cargo y de la suscripción seleccionada.Gracias por su atención.

I recently started trying Lucid apps. I completely forgot to cancel the followed subscription and I realized I’ve just paid 180usdIs there a way to cancel the subscription and get a refund?

I’m looking to import a lucid chart into PPT. I see a feature that allows me to create a slide from the lucidchart board, but it’s essentially just an image. I’m looking to have the ability to edit the lucid chart board on the ppt slide. This can be done by either:embedding the board in ppt so when i edit in ppt it edits in lucid  I attempted to add the ‘add in’ for ppt can have a restriction from my organization, is there a work around to this? Copy+Paste the chart on the ppt so i’m able to edit the individual elements on the ppt 

I have a fairly large timeline I am building leveraging this template.For some reason, I lost the ability to add Milestones?Can someone from Lucid Product Support reach out to me and we can figure out what happened?  

I have a chart that I've shared with coworkers giving them editing capabilities. I have a premium account and I can't tell which shapes are available for them to use with their free accounts. How can I find out which shapes are available to them without having them click on each library and try them out one by one?  

So all my ways of adding images are now greyed out and I can’t click them. I have two paid accounts, one personal and one for work and both are not allowing me to upload images. What do I need to do to get this feature back? 

Some time ago I was able to re-order the files in the “Shared with me” folder, but now I can no longer set the order (whether it be by date, users, or by title) the same within any sub directories and folders.Try to organize by title in A to Z formatTry to organize by title in Z to A formatNotice how the order will not change and is just all mixed up. Searching for a specific file is difficult when the files are randomly organized. I was told to un-share all the files and have someone re-share them, BUT, there is

I try to add a user by entering his Email. Error Message: Oops, an error occurred. This exception has been logged with id 8c7007phpHe already logged on using SSO, but I do not see him in the administration and he sees nothing.   

I noticed that LucidChart is not updating the Jira status.  I just noticed this today, it certainly has been working in the past.  Has anyone had this issue. Thanks,David