Peer support

Hello,I created a flowchart using shapes in Lucidchart.  I used font sizes between 10 and 14 point.  Now I’d like to print the flowchart using an HP plotter on paper that is 42 inches high and 72 inches wide.  How do I increase the font size and shape size proportionately so that the flowchart is large enough to read from a reasonable distance, without having to adjust the size of each shape manually?Also how do you choose the printer you want to print to?  When I choose print I don’t see an option to choose.I have tried resizing the canvas but the custom size option won’t let me increase the size beyond 8.5x11. Thanks

I have an intense Lucidchart document that has conditional formatting based on data linking. Right now, even after unlinking and linking the dataset again, the conditional formatting will not apply. 

I am currently trying to update an email for a user in the admin panel, the user went through a name change and needs to be able to log in with their new email. When I try to update the email, I get an alert that the email has single-sign on enabled and will be disconnected once it’s updated. My question is, if the user signs in again using Google sign in via the Lucid.app login page, will it then relink the SSO login to the enterprise account I’ve updated their email in?  

Deseo cancelar mi suscripción me hizo el cobro por prueba extendida sin hacer mención del costo por anticipado. Además de que es muy cara y no me son útiles las herramientas. Solicito el reembolso del cargo no autorizado.

What document settings sync for all document collaborators and which don’t?  If you have ever shared a document, you may have wondered whether your collaborators will be affected by you changing certain document settings on your end.This is a great question. There are a few document settings that change for all everyone, and a few that change just for you. Settings that sync for all collaboratorsIf you adjust these Document or Board settings, the changes will update for the other users.Canvas and page: Infinite canvas toggle, page size, format, background color

When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it. 

Looks like Lucid removed this capability in their recent update. Anyone find a workaround? 

Why does the color of the text turn black when modifying text or after backspace? So I have existing text, when I edit this text and use backspace or I select a portion of the text and overwrite it, the text color of the new text changes to black, where the old text is default (gray).This is very annoying when you make a typo and use backspace to correct it, since all new text is then black.

Deseo cancelar mi suscripción me hizo el cobro por prueba extendida sin hacer mención del costo por anticipado. Además de que es muy cara y no me son útiles las herramientas. Solicito el reembolso del cargo no autorizado.

Hello, I reached out to my account manager with no response, and I need help changing the root admin on the account. I could not find where to raise a support request on the platform besides here. The director of IT has left our company, and I need to change myself to be the account owner. I am currently an admin on the platform, but I cannot modify the account owner due to permissions. Can someone from the Lucid team please help me with this?

Good afternoon!We are currently on the Enterprise license and we noticed that once we change a lucidchart document’s status to one that we designate as “Locked” - for ex: “Completed” - the “Show Revision History” is no longer accessible.I’ve confirmed this is true at the editor and admin levels, even as the creator of the document.Is this by design? We were hoping that even though a document is locked, a user could still view the revision history for reference purposes.Thank you.

Hi, we are trying to do a connection to Writer AI with Lucid. We’ve added the https://mcp.lucid.app/mcp but we also need:Authorization URLAccess token URL 

Hey there!I have always embedded our diagrams into IT Glue so that the larger team can view the content. This has worked for years, but recently some of my colleagues are having issues viewing due to an error that was received. We have tried clear the cache of our browser, tried different browsers, updating the embed code, etc. This seems to be affecting only a few documents. Some of the documents are in a private repository, while others are shared with a Team.Anyone else run into this?Thanks!

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

Ever since Lucid AI appeared, working with my Lucid Chart documents has become irritating. My observations: Page tabs. Renaming page tabs fail. My edited page names disappear and are replaced by default “Page 4, Page 5...” If I rename them, the names all disappear when I reopen the document. This is severely irritating since I work with dozens of page tabs in fairly complex documents. Also, Choose a page color fails to change the color. The colors will briefly appear for about a second when I reopen a document, but then disappear along with my names. Image cropping no longer works. Although not catastrophic, this makes it really hard to quickly mockup storyboards using screenshots or other inserted images. Lucid AI opens automatically whenever I select a page. I have to dismiss it each time I open a page tab!  I really hate this! Where is the preference setting to disable this “feature”? In truth,

Our org was just migrated to the new teams hubThe group sharing feature was used by admins to make sure documents from previous employees remained accessible to all on the team. There was visibility into which group they were in, this does not appear to be the case with the new teams hub. I need to pull a report of who is in each team to ensure that a user is removed/added to the correct teams hub (formerly the sharing group). How do I pull this report? 

AI productivity tools are evolving fast, but many still don’t fit naturally into real-world workflows. Some feel overly complicated, while others promise automation but still require a lot of manual effort.I’ve been testing different AI tools recently, and I’m curious what challenges others are facing when trying to use AI for daily work, collaboration, research, or productivity.What’s the biggest frustration you’ve experienced with AI productivity tools so far?Are there specific problems that current tools still haven’t solved well? Or have you found approaches that actually improved your workflow in a meaningful way?Would love to hear real experiences, opinions, and what people think AI tools should improve next.

Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking?

Hello,We have started to use Lucid Dynamic Tables during our Big Room Planning and continue to use it as a product roadmap over the quarter.Currently have a mix of questions / feedback for this, hoping someone can help:The JQL query brings in tickets from a sprint which has been completed, yet the completed sprint does not show in the dynamic table. How can we keep these sprints visible? Searching within the Lucidspark document, I am not able to search for the ticket number in a Lucid card - is there plans for this in the future? When trying to add notes into a field within the dynamic table, with the column and row set to attributes in Jira (i.e. Epic Link and Sprint), the note understandably moves into a “Not Set” column / row. Would be amazing if the notes stayed where they were placed and then the fields relating to the column / row choice were automatically filled in when converting to a Jira issue The sync option for a dynam

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support. 

I am struggling to find a way to anchor a point on my drawing as a 0' x 0' co-ordinate for my wall sections and background grid to match on. In Visio I would set a point and all my grids (X and Y rulers and snap lines) would use that as the 0' x 0' point. I could then use that as the corner of my floor plan and all snap lines and rulers would use that as the "0" reference point.  I have tried using the "scale" as well as the page layout and the measurement tools but have not found a way to "lock" them all together based on a common reference point on the diagram and common scale.   any help would be greatly appreciated.

I see a bug - everytime I open a scheme I see opened window of Lucid AI. I need to disable that. I don't want to use it!

Hi all,Since last week loading a diagram using the Lucid macro in Confluence has an issue.when using the following macro settings: Access settings: View only. Pages to display: Range. Viewer type: Simple viewer. Auto update: Automatically.The lucid diagram doesn't load. Not in the Confluence edit mode nor in the published mode.I'm using Google Chrome version: Version 148.0.7778.97 (Official Build) (64-bit).Connect in our company through a Citrix desktop connection.What can be done to solve this issue?

We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.