Peer Support

Please issue refund immediately or I will seek legal redress. 

Please issue my refund. I was charged today.  That's not too much to ask. 

Lucid automatically adds “http://” in front of a link, but I am adding a link to a shared server and filename which starts with “\\”, instead.  Adding “http://” makes it invalid. How do I avoid this ‘helpful’ feature?

Hi!So I connected my HR Team Database to Lucid chart to create and maintain both my org chart and my team directory, but for some reason my sheet isn’t syncing at all to my lucid chart. So far I’ve tried:replacing my dataset 4 times clearing my browser cache and then re-opening disconnecting and re-connecting my google sheet AND google drive integrations restarting my computerIs there something I’m missing? Please help!

Hi, I’d like to follow up ticket Id #6461510Assigned to Cristina VIs there any other way to find my documents without providing the names? Because I don’t remember the names of my documents. Probably one of them can include name “Absolute” or “Абсолют”. Also I have an old invoice ID if it helps:InvoiceInvoice # 12556101Billed On Jan 10, 2023Terms On-ReceiptDue On Jan 10, 2023 Thank you! 

tried exporting to various options: pdf, png, png-transparent, svg, etc.It says “generating file”, but then an error shows up “An error occurred. Failed to download”.error message​​​​​ 

I am trying to create a questionnaire with some logic jumps and would like to map this project out.  Unfortunately, I am not sure which free template I might start with.  Any ideas?  Thanks.

Hello,I recently paid for the Lucid membership for the full year. However, I have already cancelled the subscription because I will no longer need the service.Since the subscription has been cancelled and the service will not be used going forward, I would like to kindly request a refund for the unused portion of the annual subscription.Thank you very much for your assistance..

Hallo zusammen,ich möchte Lucid hauptsächlich zur Prozessdarstellung nutzen und innerhalb des Systems verschiedene Verlinkungen erstellen.Ist es möglich, einzelne Prozesskästchen bzw. Prozessschritte in anderen Prozessen zu verlinken? Idealerweise so, dass Abhängigkeiten sichtbar werden.Besonders interessant wäre für mich eine Funktion, bei der ich eine Art Beziehung zwischen Prozessen herstellen kann. Wenn sich beispielsweise in Prozess A etwas ändert, sollte ich einen Hinweis oder Alert erhalten, dass Prozess B überprüft werden muss.Gibt es in Lucid eine Möglichkeit, solche Strukturen ähnlich wie eine Datenbank- bzw. Abhängigkeitsstruktur oder vernetzte Prozesslandschaft darzustellen?Vielen Dank für eure Erfahrungen und Tipps!EnglishHello everyone,I would like to use Lucid mainly for process visualization and to create different types of links within the system.Is it p

Hello, I added some code block objects to my document yesterday to find that they had disappeared today when I opened the chart again. As I understand, the documents auto save so I believe this is a bug. It’s a bit annoying as now I have to make a bunch of code blocks again. Anyone else experience this? How do I avoid this happening again? Should I just not use the blocks? Thanks.

A few months ago, suddenly a 7-day expiration was added to all lucidchart sharing — even within my own company. So now, everyone keeps losing access to links that were previously shared with them. I spoke to our corpeng team and they said they didn’t implement this, and security doesn’t implement without corpeng. What’s going on here?

HiMy company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail.I receive the notification in LucidChart bu can't do anything with it.Can you set this up manually? My team's domain is ab-inbev.comevidence:  

My company email is linked to a enterprise account but license hasn’t changed over.

Hello,I have an Org Chart in which I have duplicated a tab that has data linking to Excel.  On the new duplicated tab, Lucid created a new data set instead of keeping the data linking that exists in the original tab.How do I either duplicate the original tab and keep the data linking or relink the new tab to the original data in excel?Thank you,Brian Moser

You may have already used the Lucid MCP Server to connect Lucid with tools like Claude, ChatGPT, and Microsoft Copilot to search, retrieve, and summarize your documentation and flows. Today, we are excited to announce that we are extending the Lucid MCP server to move beyond understanding your documents.We are officially adding the ability to create documents through the Lucid MCP Server! ⭐You can now use your AI tools to convert external data, code snippets, and text descriptions into structured Lucid diagrams. This feature allows you to start your canvas with a meaningful starting point so you never have to stare at a blank page again.Here is how you can utilize this new feature in your workflow.

For the past two weeks, I have been unable to create any new docs, as Lucid is showing I am offline (photo attached). I confirmed my subscription is active. This occurs on my laptop whether on VPN or not, and in all browsers. I have cleared out cache / cookies with no resolution. I am able to access Lucid on my iPhone via my home WiFi (same network that I have a failed connection error on w/laptop). Any ideas on the fix here?  

Hello team,when submitting an AI prompt on Lucidchart I only get the error “Something went wrong on our end”. I tested it on different browsers, and in incognito but the error is the same.By looking at the network requests I can see the call returns a 500 error. See screenshot below.How to proceed?Thanks 

whenever i try to type or add text i receive the following message “something went wrong from our end”

Hi comunityI am using the swim lane shape to group flowchart shapes together.Since yesterday I notice that the compete diagram is somehow flickering.In addition, as soon as I want to change something in the diagram (e.g. change the edge of a connector), all the flowchart shapes are moving automatically to the left the swim lane. This brakes my complete diagram.Is this a bug?How can I continue here?Thanks, and best regardsDani

Hi everyone,I’m looking for some help with user management in my Lucid account. I accidentally removed several users from a specific group, and now I’m unable to see or access their files/folders that were associated with that group. Any advice on the quickest way to roll this back would be greatly appreciated!

Course instructors at our university have reported student access issues when using Lucid during live class sessions. Students who are logged into Canvas encounter access permission problems and are prompted to request edit access in these scenarios: Clicking "Open in a new tab" on a Lucid board embedded in a Canvas page prepared by the instructor Clicking a breakout board link prepared within the main Lucid board by the instructor Please advise on how to resolve this issue. It is not feasible for instructors to manually grant access to large numbers of students individually during live sessions.

Hi all, Starting today, several members have AI generated alt text dotted all over diagrams, making it impossible to cleanly screenshot and is generally frustrating because it adds no value and all have to be manually deleted. Is there any way to get rid/hide these across all documents? Many thanks!  

I am looking for help to format text within a cell.  I haven't found a way to add line breaks when entering text within a cell.  I seem to have this option when using a text box but not when adding text directly into a cell.  I am forced to add single spaces until the word wraps to the next line.  This makes it difficult to use bullets or numbering within one cell.  

Using Shape Options > Rounded > 0 px, the corners of shapes can be changed from rounded to sharp.  This feature should be available with lines as well.