Peer support

I use lucid whiteboard for my classes. For around half an hour it will work just fine with my pen. Then, randomly, the pen will stop being able to write, and it will just pan on the page. I have to close the tab and reopen the whiteboard in order to get it to stop. I have had the issue with WebGL active and inactive. I am using a lenovo thinkpad with touchscreen and pen input. 64 bit operating system. Windows 11. Intel Core Ultra 7 processor. 16GB ram. Intel R 128MB graphics card. With Windows feature pack. I have tried choosing a different tool and that does not fix it. 

My LucidChart classification statuses are reverting to 'Top Secret' when I go out of the document and return back into it. Are we able to raise it as a bug with LucidChart?

Using SCIM for both Admin Management (“Admin SCIM”) and Content Access (“Content SCIM”) creates a synchronized ecosystem where identity, licensing, and collaboration are managed from a single source of truth. The Core Advantage: "Dual-Layer Automation"While Admin SCIM handles the individual (licensing and hierarchy), Content SCIM handles the workflow (collaboration and documents). Using them together provides:1. Zero-Touch Onboarding & Offboarding:A user added to the IdP can instantly receive a license based on their group’s setting (via Admin SCIM) and is auto-joined to their Lucid team hub (via Content SCIM). Upon termination, removing them from the IdP revokes the license and wipes document access simultaneously, closing security gaps. 2. Clean Governance Feature Admin SCIM (The "Who") Content SCIM (The "What") Focus Licensing Document & Folder Permissions Grouping Organizational Groups (e.g., "Engineering") Tea

This is a change to functionality and preventing me from using LucidScale.When creating a new document via the Data Hub for an AWS Account, the resulting document doesn’t open in LucidScale, but opens in LucidChart instead. Previously the document would open and launch a dialog to select automated or manual diagrams.When I switch back to LucidScale no menus are displayed.In LucidChart there is a new Cloud resources tab on the left bar. However, this doesn’t provide the same functionality as LucidScale and isn’t displaying any data for me. Existing LucidScale diagrams can be edited as previously.

Hello everyone! We’re always looking for ways to improve your experience in the Community, which means keeping things up to date as new platform features roll out.To help keep posts and its conversations organised, we have enabled Threaded Replies! Now, instead of one long thread of replies where context easily gets lost, you can respond directly to a specific reply. This should make discussions much easier to follow, keep related thoughts together, and give everyone clearer context when jumping in.We hope this makes engaging in the community feel much more seamless. Let us know what you think!Cheers 

For this part in the Admin Management SCIM instructions, can you provide more details on how the org groups are created from our IDP (Okta):By clicking the "Enable SCIM for admin management" button, your Lucid admin panel will be set up to automatically create organizational groups from your identity provider. Does this mean it pulls our Push Groups currently set up in Okta, or will it pull our Assignment groups? Our current setup is that we are not using Push groups at all and are using a few different assignment groups to provide admin, read-only, and a license. 

When I hover over the canvas, it pans continuously, even though I’m not doing a pan control. If I move my cursor off of the canvas onto a toolbar,  it stops panning. This is happening on MacOS with Chrome, Firefox, and Safari. It’s also happening in an incognito window. I tried clearing site data, but the issue persists.

Determine whether action is required for your account:Before proceeding, check your admin panel to confirm whether action is needed. If you don’t see a banner at the top, or you see the "You are all set" confirmation (see examples below), another admin has already completed the required steps. Example 1Example 2If your admin panel doesn’t look like the examples above, and the migration banner or survey is still visible, continue reading this post for more information about action required for your account. If action is required:An account admin must complete the following:Complete the SCIM migration survey: If you or another admin haven’t already, navigate to the Lucid admin panel and complete the two-question survey regarding your current configuration. The survey is located in a banner at the top of the admin panel overview page: Once the survey is submitted, a self-serve SCIM migration path will appear. Please complete these steps by Sept. 8. Account owners and account admins can re

Hi,I’m seeing an issue when setting up the MCP server in Copilot Studio — the available tools are not being listed.This appears to happen when the endpoint is exposed as SSE. Copilot Studio has deprecated support for SSE endpoints. I believe Lucid will need to publish the endpoint as streamable-http instead. That should resolve the issue.I’ve noticed similar behavior with other MCP servers and was able to fix it by switching to streamable-http.     

Hi, how can I remove AI usage on my account as a personal user? 

What a project to figure out how to make a container wider to fit text  

I'm having a real problem right now and it's syncing with your latest updates, I've lost my latest work and the improvements I made for the last week in my documentation. How do I restore them? And why did this happen?For your information, this is not my fault, it's your updates on the program.

I have a user that did not have an account in our Lucid portal. He clicked on the Login with Microsoft button, went through the login process which includes federated redirect to Okta, and got logged into Lucid. However, his account is showing as “FREE” and is not getting linked properly to our Lucid account. Now we do have a different email domain now and I was able to manually add the new user with the new email address and that linked him successfully but I’d like to be able to do this without manual intervention.

EDIT: It turns out that there is a way to do this but it is unintuitive: Shape Options has a Flip widget that has the effect of moving the text. The answer to the previous comment did not provide this hint. This is clearly a work-around to a problem that should be addressed correctly because once the shape is flipped the text left-align control right-aligns the label text top-align applies bottom-alignment etc.OBSOLETE ORIGINAL: There is a previous post with this same subject line. That for years it has not been prioritized to be able to put the label for a BPMN shape in a location that is easily readable in a diagram (above below left- right- or center-aligned) shows little consideration of usability for that type of diagramming. This is fundamental.  

In a LucidScale diagram, when the selecting ‘Layout for all accounts’ for a collapsed view of an account, the sorting doesn’t work for the list of categories.If the Account is expended, and non-regional services do sort based on the sort configuration, but the Regions nor the categories contained in the region are affected by the sorting. The result is inconsistent viewing of categories across multiple accounts in the same view.

We are trying to run community events using a Lucid Board, and would like to be able to grant select community members with facilitation access so that they can run votes and timers. These are not users in our Lucid account. There doesn’t seem to be a way to add external users as facilitators with their email addresses.Can a named external user on a free/lower-tier Lucid account actually claim facilitator on our board? Lucid's docs say a collaborator on a lower account type may not be able to edit even when granted, and facilitator tools are Team/Enterprise-only.If so, does that consume one of our seats?

Product area Diagram as code → MermaidSteps to reproduceInsert a Mermaid diagram via Diagram as code. In the Diagram as code panel, click Convert to diagram (button wording may vary). After conversion, click an individual node/rectangle. Try to resize it by dragging the resize handles.Expected result After conversion, nodes become standard Lucid shapes (normal rectangles) with fully functional resize handles.Actual result Nodes still select as “Mermaid Rectangle Block” and cannot be resized (handles don’t work), even though:The diagram is no longer editable as Mermaid code There is no longer an outer Mermaid diagram/container to select The nodes are not lockedImpact User cannot adjust layout/sizing after conversion; requires rebuilding shapes manually or restoring a prior version.

Updated for September 2024:The Copilot integration is now available! Refer to the Integrate Lucid with Microsoft Graph and Copilot article for instructions to enable this plugin and then retrieve Lucid documents and generate AI summaries of documents via Copilot.-----------------------------------------------------------------------------------------------------------------------We are excited to announce that the Microsoft Graph integration with Lucid is now available. Refer to our Integrate Lucid with Microsoft Graph and Copilot article for information on set up and functionality. This integration will allow you to search for existing Lucid documents from the search bar on your Office 365 home page.Additionally, we will soon be releasing a Copilot plugin. This will allow you to search for existing Lucid documents, as well as request AI-generated summaries of your docs. Keep an eye out for updates on when this will be going live! 

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken.

Any templates out there for residential electrical wiring? Ie lights switches receptacles that can show where hot line load neutral ground wires are run to from and where they are nutted together??

Lucidscale functionality is being moved to Lucidchart. This post includes links to documentation for the legacy experience. For documentation on the new experience, check out this section of the Lucid Help Center. Legacy documentation:Welcome to Lucidscale Work with AWS infrastructure documents in Lucidscale Work with Azure infrastructure documents in Lucidscale Work with Google Cloud infrastructure documents in Lucidscale Custom view import and export in Lucidscale Update and sync cloud data in Lucidscale Use Cloud Version Compare to track infrastructure changes Use conditional formatting with resource metadata in Lucidscale

hi is it possible to add extra connection points to shaped i imported? it seems like lucidchart wants the line to connect outside the shape which makes the diagrams look ugly , instead of line connecting directly to shape i know in visio if. i hold ALT button it lets me move the line anywhere kinda like “floating” and it doesnt stick. is there something similar in lucidchart for MAC

Let’s say someone has requested approval, not realizing they are duplicating a process that already exists, and so the submitted document will never be approved/published.The request gets moved to the “ongoing” queue and there’s no mechanism there for purging that request.  The requesting user in their draft version gets a message to confirm that it’s denied, and the only option they have is to Edit draft.After closing the document there’s no way to remove it from their personal space as the Move to trash menu option is grayed out.   There’s now a lingering request in the ongoing queue that can’t be dealt with and a draft document that can’t be dealt with.  Is there a way to clean this up at both ends, or at least have allow the deletion of the draft document and have that trigger the removal of the item in the Ongoing queue.

Hi all, I use Lucid chart as a mapping system. I was wondering if theres a functionality to filtering the imported data linked file while on Lucid chart. mainly i have a column that categories types and i want to filter and highlight all of a certain type to be also highlighted on the lucid chart when selected. is this possible? thank you all!