Peer support

Hey crew! The new layout is way harder to use, and it seems I lost a lot of features. If you guys are trying to kill the product, that's a great way to go. It's working 🙂I’ve been using Lucidchart as part of my work for the past 10 years. Being different from Miro and other platforms was the key feature for me. Now, it seems like a blob; it’s way harder to use and has lost its edge.

Hi Team,I recently renewed my Lucid license using my personal funds. However, around the same time, my organization provided me with the same license.Since I no longer require the personally purchased subscription, I would like to cancel it and request a refund for the recent renewal. As this was an out-of-pocket expense, I would appreciate your assistance in processing the cancellation and refund.Please let me know if you need any additional details from my side.Thanks for your support.

When attempting to login with my email, the password that I have been using (yesterday) was no loner accepted. I had to reset it (I chose the same password that I have been using) to be able to log in again this morning. When I reset my password, I got a confirmation email. I did not get any password change notification before this. Was there a glitch in the login process, or should I be concerned about being hacked?

If I select a shape in a Lucid document, right click it, and select “Save link to selection”. Then I go to a different place in the document and type control-V, it inserts a Goto Shape link. Then when I click on it the Lucid document instantly jumps to the target shape. I really need this functionality to be preserved when I export the document to PDF because I most save design documents in a FDA mandated QMS system. I can’t wave a web-resident document there, so I have to archive a PDF version.But when I export my Lucid documents to PDF, the Goto Shape link do not do anything at all when clicked.Does anyone know what to do about this? 

Hello - I’ve been a Lucidchart user for quite long time already. but a few months ago, after being unemployed, I stopped my subscriptions to avoid paying it while not in use. Now that I want to use it, I upgraded my account and paid USD15.00. However, I am still unable to edit or create a new document as it says “Your account will soon exceed its storage limit. To avoid losing edit access to your Lucid files, upgrade your account.” Please can you help me with this?I tried to delete some documents to allow more space but the issue remains there - I could not find a way where to see how many documents i need to delete to free up space. It keeps saying upgrade my account. I don’t want to pay another extra seat since I will only be the only one using the account for now. Please help

How do you switch off the new editor and return to the previous version? the new one is a mess takes be so many clicks just to do basic things.

I’m unable to login to my paid subscription.  I tried logging into my paid account and it keeps logging me in as a net-new user under a free trial.  I’m getting charged, but I can’t login to my settings to review the charges or review any of the work documents.  I tried calling a phone #, but it wasn’t for Support (only Sales...imagine that).  There is no Chat support function.  The FAQs are not helpful.  Please email me with instructions on how to access my paid account and the documents I created.  If I need to cancel, I’ll dispute the charge for Nov. 2, 2026.    

We want to pull data  to lucid chart from Google excel in the Google working place directly.What kind of API do we need to install in the Google working place?Per our system review of Lucid software, they found: "The request to grant Lucid GovSuite direct, automated access to pull data from Google Sheets via native cloud-to-cloud OAuth connectors cannot be approved due to technical constraints and boundary controls enforced by the software. The native Google Sheets connector is deliberately omitted from the FedRAMP Class C release of Lucid GovSuite to maintain statutory compliance with NIST SP 800-53 boundary protection standards. Specifically, the FedRAMP-certified application build (lucidgov.app) completely omits the client-side Google API libraries, Google File Picker modules, and background polling daemons that drive live spreadsheet synchronization in commercial environments."

I’ve been using Lucid for some time as a PWA on my mac. It worked as expected. It behaves like a native application and this is really practical. For two weeks now when using it as a PWA I cannot open any document. When I launch the lucid app as a PWA. I can reach the home page and see only my documents but clicking on them does not produce any effect. They simply do not open.I tried to uninstall and reinstall them as web app on Brave, Chrome and Safari and the behaviour is the same. I cannot open any document. This is a regression as it use to work as expected.

Buenos días . No voy a utilizar la suscripción anual. Cómo paso de la anual a la mensual?

A customer wants all of their data from all time on their Lucid tenant to be exported. The tenant is on a free plan. Is there a way to get a full data export of all time?

Hi,I’ve attempted several times to unsubscribe from LucidChart marketing emails, by clicking the Unsubscribe link in the emails and also by clicking the Unsubscribe link on the notification settings Help Center topic page.I am still receiving the emails. Is there a way to bring this to the attention of whomever manages marketing contact lists?Thanks!

Since yesterday, each time I open one of my models, the Lucid AI bar appears on the left. Previously it defaulted to the shapes, which is what I prefer. Has something happened to cause this change? Is there anything I can do to ensure my models open with the shapes as default on the side bar? It’s not a big deal, but seems to have changed for no reason and does require changing it to shapes every time I open a model.

SummaryI'm using a formula-based conditional formatting rule to color sticky notes by the Dynamic Table row they sit in. The rule works when a sticky is dragged into a row, but the color is lost as soon as the sticky's text is edited. The sticky is still visually in the same row.What I'm trying to doColor stickies by row name (Goal, Stories, Alt. Stories, Notes) across multiple copies of the same table, so I need a rule that matches by row label and not by a specific container. Shape location rules are tied to one container, so they don't carry over to copies.Rule (If, with And Shape type is Sticky)COUNT(FILTER(CONTAINEDBY[2].$rows, r => AND(TRIM(r) = "Goal", COUNT(FILTER(r.$contents, c => c.$id = THIS.$id)) > 0))) > 0Then: Custom shape style (fill color). Same pattern as Else if for the other rows. (CONTAINEDBY[2] is the table because it sits inside a frame; without a frame it is [1].)Steps to reproduce1. Create a Dynamic Table with rows and apply the rule above.2. Drag a

Just found that my previously generated BPMN diagrams when opened with the new Editor loose the BPMN shape designation.  This is a major issue for me.  Tried to restore to an earlier version but it keeps opening it up in the new editor version, not the old editor version.  Help!

I create network diagrams, and share them with a 3rd party vendor. I’ve done this dozens of times, and it works great. Vendor can see my diagram, and click on the picture icon to see a picture of my equipment. For some reason, in my new document that I’ve created yesterday, the pictures will not be clickable when a user is using the Share view. It works fine when I’m editing, but if you click on the photo icon on the share link, the picture never pulls up. I tried to re-create the document too, same thing. Did something change? Did I mess up a permission somewhere? 

In Dark Theme, the Image Icons are not visible.  The background color inside each icon is way too dark or there is an overlay on top of them that is way too dark.  It makes it impossible to use Dark Theme. ☹️  This makes it impossible to use Dark Mode since I need to be able to see Image Icons.  

Yesterday, we began noticing some pages were not able to be seen within our Lucidchart for some users. It is again happening today. 

I’m a longtime Lucidchart user but for the last couple of months, I’ve been hitting a bug in all my files that’s making it impossible to create and share new diagrams, or edit existing ones.Brief summary:Edit a file or create new file, finish the diagram until it’s ready to share → everything goes fine Share it with others, using shareable link (edit & share). Later, return to the file, eg to screenshare it. If the ‘Shapes’ modal is open, then immediately wherever I put my cursor, a shape that I’ve used previously will get pasted in, over and over and over again. If the Shapes model is closed/inactive, the duplication stops. Doesn’t matter if I use the share link to get back to the file, or just navigate to it through lucid.app. Basically renders the file unusable. 😓I’m using Lucidchart in Chrome latest on Macbook Pro. I’ve tried copying old files and revising them, creating new files, clearing browser cache/cookies, etc., and the problem still occurs on any file I open and the

Why is it that when companies have a solid product that works fine exactly the way it is, they decide to completely revamp it in a way that renders the product virtually un-usable? That’s exactly what’s happened here. Just a couple weeks ago, we were so happy you guys finally added “Select/Deselect All” to SmartFields picklists and now that’s not included in this “improved” editor. Honestly, where even is the smartfields information now? It’s absolutely nowhere to be found (at least not easily.. and we don’t have time to go through this meticulously ourselves).  Where’s the Salesforce data mapping lists? How can we add Salesforce data as a shape with all the info in the new editor that we’ve been able to do so in the past? This is horrible. Plain and Simple. Horrible.  

Hello my name is Joao Almeida,I am currently preparing for a client's migration to Atlassian Cloud, scheduled for December 2026, and would like to confirm the compatibility and support status of the Lucidchart Diagrams connector app and its Jira version, in light of Atlassian Connect reaching end of support on January 31, 2027.Could you please clarify the following? Migration plans: Do you plan to complete the migration to Forge before January 31, 2027? Post-deadline compatibility: Will the app continue to function as expected after Connect reaches end of support, and can you confirm whether any functionality may be affected? Required customer actions: Will customers need to upgrade the app, grant additional permissions, modify configurations, or perform any other actions to ensure continued functionality? Migration timeline: If the migration to Forge is still in progress, could you share the expected completion date? We need this information to assess potential risks and ensure