Peer support

Lucid has updated its Identity Provider (IdP) licensing logic to align with industry-standard SCIM provisioning practices.Previously, Lucid documentation recommended creating two separate IdP groups: a licensing group and a delicensing group. Moving forward, a dedicated delicensing group is no longer required.What changed? Action Legacy Configuration Updated Standard Grant License Add user to license group Add user to license group Revoke License Add user to delicense group Remove user from license group  Will this break my existing setup? No. Your current SCIM provisioning will continue to function normally. Removing a user from your primary license group now automatically triggers delicensing within Lucid.Recommended actions for adminsExisting IdP configuration: You can safely sunset your dedicated delicensing group in your IdP at your convenience. Removing users from the primary license group is all that is required

Text is missing that was previously in my organization’s chart. Some initial troubleshooting was done to restore the text but that only worked for a short time and it disappeared again. When we looked back at older versions when we know the text was there, we still don't see it (so it doesn’t appear to be an accidental deletion). I looked at the existing “missing text” Lucid support thread but couldn’t make heads nor tails of the solution. Any assistance would really be appreciated. -Don

I recently published an organizational chart in Lucidchart for employees to access and noticed that the Lucid AI panel automatically opens on the left side of the screen when viewing the published version.Is there a way to disable or hide the Lucid AI panel for viewers of the published chart? Ideally, we would like employees to open the link and see only the organizational chart without the AI panel appearing, especially since this is intended to be a simple, view-only resource. 

I tried the AI feature by uploading a .svg file and then instructed AI to convert the .svg file to a lucidchart diagram for editing. AI seemed like it was converting the file and I received a message stating that the image was converted but all it was showing in the workspace was one of the Lucidchart diagrams from my personal workspace.

We used to be able to share LucidChart’s with our whole organisation, but now only get a list of slack channels without the organisation option available. Does anyone know why this is and how to resolve it? I have attached screenshots of what we used to see and what we now see.This was before (with the slack integration on)  This is what we currently see.

Why do I get the following: “Access DeniedYou don't have permission to access "/lucidchart/4a73f356-d780-47f8-9631-0603503d699a/edit?from_internal=true" on this server.Reference #18.15f36e68.1710853767.440d9c38” It sounds like the server can’t launch my request.

We recently migrated our Confluence content after an acquisition from one cloud instance to our parent company’s cloud instance. We are now seeing an error on all Lucid diagrams “Unable to copy, move, or duplicate Confluence pages with macros. Try copying the page first, deleting macros showing erros and reinserting the macros.”The Lucidchart Macro Repair Tool seems like the solution for this as it says “The Lucidchart Macro Repair tool identifies and attempts to fix invalid Lucidchart macros. Invalid macros are often the result of copying or moving them between pages, spaces, or Confluence sites.” However, when try to convert macros after running the search, we’re seeing the following error:  Conversion failedError (Flow ID: 0553034dbc359bb0, Time: 9/8/2026, 9:17:24 AM) Any advice on a fix, or insight into what the error above means? Reuploading 700+ macros manually is a suboptimal solution.

I have a LucidChart document, that uses Grid LayOut Rectangle Container with a standard Block in it. This Block in the container has a line towards another Block, outside the container. So the lines goes across the container-boundary: When I duplicate this Page, the duplicate page contains the Container and the boxes, but the line is missing: Is this expected behaviour?For me as a user, this is counter-intuitive, and I would expect a full duplicate, including all lines.Temporary support pin to a simplified LucidChart doc that shows the behaviour: duXlfr5iqMcxPUwrgdnlaORmWDMBhmBHtr165429201

when using my workflow if i copy a shape and paste it then maybe 5 - 20 min later all of a sudden that shape starts pasting all over my screen and wont stop until i clear out my browsing history. Once i clear my history it works for a while, but the issue continues to come back

Product area Diagram as code → MermaidSteps to reproduceInsert a Mermaid diagram via Diagram as code. In the Diagram as code panel, click Convert to diagram (button wording may vary). After conversion, click an individual node/rectangle. Try to resize it by dragging the resize handles.Expected result After conversion, nodes become standard Lucid shapes (normal rectangles) with fully functional resize handles.Actual result Nodes still select as “Mermaid Rectangle Block” and cannot be resized (handles don’t work), even though:The diagram is no longer editable as Mermaid code There is no longer an outer Mermaid diagram/container to select The nodes are not lockedImpact User cannot adjust layout/sizing after conversion; requires rebuilding shapes manually or restoring a prior version.

Subject: Not-equal Alt code not working in Lucid text fieldsIssue: Typing Alt+8800 does not insert the ≠ symbol in Lucid text fields.Expected result: The shortcut should enter ≠ as it does in other apps.Actual result: A different character appears instead, or the shortcut does not convert.Notes:The shortcut works in other applications. I’m using a standard Windows Alt-code workflow. This seems specific to Lucid’s input handling.If you want, I can also turn this into a shorter support message or a more formal bug report.

You can use the Lucid MCP server to complete various actions in Lucid by entering a prompt into your AI tool. For information about how to set up the Lucid MCP server, check out our Integrate Lucid with AI tools using the Lucid MCP server article from the Lucid Help Center.Note: As we add more use cases to the Lucid MCP server, you may need to re-authenticate with your AI tool in order for the new functionality to work.The following use cases are currently supported: Functionality Example Search, fetch, and summarize content Search Lucid documents for specific content. “Show me all Lucid documents that talk about the website redesign project.” Fetch and summarize document details and content. “Find the 'Q4 Website Redesign Workflow' document in Lucid, and give me a summary of action items.” Fetch an image. “Find the ‘Product Mockups’ document in Lucid and fetch the original source image attached to the ‘Feature A Screenshot’ shape.” Retrieve document metad

HiI have recently returned as a lucid chart user. I am quite certain it was possible to lock the aspect ratio of an object before. Now I don’t find that option anywhere. Does anybody know how to find it?

I haven’t used LucidCharts in a month or so and going into it now, the Formatting Toolbar is completely missing and there’s no option to toggle it on/off. This is immensely frustrating as the Format Paint tool was one I used often and now it’s embedded waaaay within the Shape properties dialog box.Has anyone else noticed this?Is there a workaround to get the toolbar back or add shortcuts etc? This also means the undo/redo buttons and others aren’t available to use. It looks like the AI integration in the contextual floating toolbar has resulted in the permanent formatting toolbar at the top of the screen being completely hidden/removed.

You used to be able to superscript using the top bar. That was apparently removed. How can you superscript text now? Please help

Since there has been a change to the task type logos in Lucidchart, they look awful and untidy. They used to be much smaller and rarely invasive on the text, but now they’re pushing out even the simplest of text.If they can’t be returned to the size they were before the recent change, maybe there could be a way to resize them within the UI, ideally on a whole document rather than individually, and have the choice to use them in a way that suits the user?Thanks! 

All of my documents are opening with all layers visible despite view synced with them closed

I use lucid whiteboard for my classes. For around half an hour it will work just fine with my pen. Then, randomly, the pen will stop being able to write, and it will just pan on the page. I have to close the tab and reopen the whiteboard in order to get it to stop. I have had the issue with WebGL active and inactive. I am using a lenovo thinkpad with touchscreen and pen input. 64 bit operating system. Windows 11. Intel Core Ultra 7 processor. 16GB ram. Intel R 128MB graphics card. With Windows feature pack. I have tried choosing a different tool and that does not fix it. 

When I drag and drop a transparent image into lucid chart....it doesn't show as transparent.  Instead it shows the "checkered" background as an opaque background instead of making it truly transparent. Have I done something wrong?

When I try to copy and paste or add a transparent image onto my whiteboard it does do it but keeps the checkered background. I obviously don't want this and was wondering what I might be doing wrong here?

ai leave the background

Hello,We are currently setting up a permissions concept in Lucid and would like to manage access via Microsoft Entra ID groups.Our goal is:Entra group has View access on a folder. The same Entra group has Edit access on a specific board within that folder.At the moment, it seems that folder permissions are inherited by all boards and group-based permissions cannot be overridden on board level. We can only grant different permissions to individual users.Is there any supported way to achieve this scenario with Entra ID groups?Alternatively, are there any best practices for managing different permissions between folders and individual boards while using Entra ID group-based access management?Thank you for your support.

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

Recently in our Enterprise account, sharing a Lucidchart link in Slack triggers an automated post reading: “Hey, will you take a look at this Lucidchart document?”Our primary concern is the wording: because it reads like an impersonation of the sender rather than a standard app notification, it creates confusion in our team threads where users have usually already provided context for the link. It also clutter feeds without an option to dismiss or opt out, like standard link previews allow.Could you please consider adding an option to disable these posts, allow users to dismiss them, or update the text so it doesn't impersonate a user? I’d love to avoid disconnecting the Slack integration entirely. Thank you!