Peer support

Olá, equipe de suporte da Lucid,Estou escrevendo para solicitar um reembolso imediato de uma assinatura anual individual do que foi cobrada na minha conta hoje, 29 de abril.Essa cobrança foi completamente acidental, e eu não pretendia assinar o plano anual. Já reduzi meu plano de volta para a versão gratuita a partir das configurações da minha conta para evitar futuras renovações, e também abri um chamado de suporte.Como a cobrança aconteceu hoje e não pretendo usar os recursos premium, agradeceria muito sua ajuda para cancelar essa assinatura e processar o reembolso total do meu método de pagamento original.Por favor, me avise se precisar do meu número de ticket ou do e-mail associado à minha conta.

 Hello!I am reaching out for assistance with a refund for a recent subscription charge.I had signed up as I was using this for a class assignment, but I forgot to cancel my rial, and my account automatically signed me up and charged me for a premium subscription.I do not want to continue with the paid plan. Could anyone help me process a refund for this charge? I already sent the request to support@lucid.co also.I would appreciate any help to resolve this issue. Thank you so much! 

As a project manager, I’m looking for a very simple Gantt-style capability within Lucid that allows me to:Add tasks as rows Define start/end dates or durations per task Automatically visualise these as horizontal bars against a timelineI do not require:Resource or team allocation Dependencies, critical path, or advanced scheduling featuresThe goal is a lightweight planning view for sequencing and effort visibility only.Can you please confirm:Whether Lucidchart (or another Lucid product) natively supports this style of task‑vs‑timeline visualisation If so, which shape libraries, data fields, or templates are recommended If not, what the closest supported pattern is (e.g. data‑linked shapes, timeline components, or integrations)

I created users in admin, but they cant see the team page. Further, in my account, when I attempt to add them to the Team page, they are flagged as external users. The same email was used on the admin create user page, as well as in the add user to Team popup.

I really don’t want to force anyone to open an account with Lucid just to view my document. I’m not even allowing them to edit, just VIEW. Is there a way around this? If not, I’m just going to cancel my account.  Thanks!

Could anyone tell me how to auto display and update the distance between two separate objects in Lucid Chart? Example:Object A <----10---> Object B.After one of them has been moved:Object A <-------20-------> Object B.

I use Obsidian for notes and occasionally want to drop an iframe into a note that links to a Lucid drawing selection. I can copy “link to selection” for objects, but occasionally I cannot have a public link. It would force me to login which presents challenges when rendering the selection in the obsidian iframe. Does anyone know why a public link is only available sometimes in the share link options?

In one workflow process diagram, grid lines are appearing both in the embedded version and in the Lucid web app for a coworker. When I access the diagram, I see grid lines in the embedded version but not in the Lucid web app. My expectation is that grid lines should not appear for any users in either view.Other diagrams behave as expected, with no grid lines showing in either the embedded view or the web app. Why is this particular diagram behaving differently?Grid Lines appear in embedded version for both myself and co-workerGrid lines DO NOT appear for me in lucid web app but appear for co-worker 

Hi Lucidchart Team,I am reaching out to request assistance with a refund for a recent subscription charge.I had signed up for a free trial to evaluate the platform for my projects. Unfortunately, I missed the cancellation deadline, and my account was automatically upgraded and charged for a premium subscription.I have not used the premium features since the trial ended and do not intend to continue with the paid plan at this time. Could you please help me process a refund for this charge? I already sent the request to support@lucid.co.I would appreciate any help you can provide to resolve this. I am happy to provide detail of my payment.Thank you so much!

Hello Lucid Support Team,I am writing to request an immediate refund for an annual Lucidchart Individual subscription ($108) that was charged to my account today, April 29.This charge was completely accidental, and I did not intend to subscribe to the annual plan. I have already downgraded my plan back to the Free version from my account settings to prevent any future renewals, and I have also submitted a support ticket.Since the charge just happened today and I do not intend to use the premium features, I would really appreciate your help in canceling this subscription and processing a full refund to my original payment method.Please let me know if you need my ticket number or the email associated with my account.Thank you for your prompt assistance, Shahd

Hi, I’m trying to bulk restore files from one Lucid account to another. I tried to do all the files in my team hub, which is around 6mb, and got an error after attempting to restore multiple times. I decided to restore one by one and it seems like one of the files is the culprit.The 2mb file keeps giving me the “The process timed out. Press the Restore from backup button to try again. If the problem persists, please contact Lucid Support.” error. I get the suggestion to download the file into multiple files, but that doesn’t really apply here since I’m trying to restore a single file.

I created a graphic slide-sized and added it to my presentation when i step through and it get to that slide the slide is milky? hazed out? I tried arrange>bring to front and it's still like that. I think I'm missing a step for properly converting the graphic to a slide maybe?

We just saw our invoice for 1900USD!!!! How did we end up on an enterprise account, I know we added 5 more seats but we did not switch to enterprise. There are users in the list that haven’t worked at our company for 2 years that were suddenly added!!!!Please help!!!

When i add a share, one of the pre-provided/default Lucid shapes, how do i increase the size (left - to - right) of the text ‘box’ of the shape?I dont want to resize the shape. I just want to fit more on a single line below the shape. I want the text to move with the shape/be a part of the shape.

I cannot create a new, blank Lucidchart diagram. When I click the Lucidchart > Blank document menu item the new tab opens momentarily but then closes by itself. I have cleared browser cache, tried Incognito mode and tried both Chrome and Edge browsers. None of these have worked.  Javascript console shows an error as below.  Has anyone else noticed this behaviour? Trying to work out if it is the product or our environment. 

I selected the 7-day free plan to complete a project. Now that I’ve finished it, I would like to cancel the subscription so I won’t be charged after the trial period. However, the option to cancel the plan is not visible in the section where support indicates it should be. Escolhi o plano gratuito de 7 dias para realizar um trabalho. Agora que já finalizei, gostaria de cancelar a assinatura para não ser cobrado após esse período. Porém, a opção de cancelamento não está aparecendo no local indicado pelo suporte.   

When trying to upload images into an Org Chart, nothing seems to happen. I select the shape, select upload image and select the image. LucidChart spins for a second and then nothing happens. This used to work as I have an image on the chart but for some reason its not accepting images anymore. I have looked at other posts and have tried the troubleshooting steps below:Cleared out my cache Tried a different browser Made sure the images were .jpg  Made sure the image sizes were small (all under 300kb) Used incognito mode Signed out and back into LucidChartNothing seems to be working when trying to upload the images.  

Please, if possible add in your backlog the more levels in smart container! This feature is revolution about business group.

Hello I'm making a Lucidchart diagram for which I need a symmetrical curved arrow linking the top of one box to the top of the one right next to it. I've played with the bendy arrow style but just can't get enough control to get the effect I want (i.e. a near semi-circle). I also tried making my own shape out of a lucidchart circle but it seems you can't crop those down. Any ideas? Many thanks! Maybe something like this:    

We’re making it even easier for your AI to handle the exporting and extracting content from your Lucid documents. We’ve just added two new tools to the Lucid MCP suite that bridge the gap between your diagrams and your final deliverables. Export Pages as PNGs: No more manual screenshots. You can now ask the AI to snap a high-res image of any page in your document. Example: “Export my ‘Project Timeline’ document in Lucid as a PNG file.”  Fetch Image Assets: Need that specific screenshot or logo hidden inside a dia

This seems very similar to this post, but that did not seem to get to a resolution, so I’m opening another for my scenario:We are using the Azure DevOps Cards extensively and we have started seeing issues with Area Paths showing up as numbers rather than the Display Name.For example, this area path should be showing “Redwood”  We have tried the following, but none of these have changed the behavior we are seeing:Unlink/relink to ADO Create a new fresh Lucid Spark board from scratch Try in multiple different browsers (Chrome, Edge, Firefox)We are getting the same “number” in all cases.  The part that is confusing is

I am making a somewhat large chart, but when I export it (PNG or PDF), the lines become “wobbly” and not straight. What is causing this? I tried incognito mode and different export methods. It could be because I have a lot of objects. Would this sort of thing cause the issue? 

I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over 

How can we change setting for viewing the tip of arrow ? The text “Azure files” hide the tip and we not find how we can view it.