Peer Support

I have attempted to follow:https://help.lucid.co/hc/en-us/articles/19135533659924-Troubleshooting-Storage I cannot seem to locate what is identified here ^^^   and the other persective from lucidchartsFor anyone who can take the time to respond, please walk my through where I need to go.I am using Chrome as a web browser. If there is anything else please let me know. Thank you 

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

I like many things about the Lucidspark view, and use it most often.But one thing I always hated was how restrictive it is with the font sizes on frames (“Small”, “Medium”, “Large”, ...).  I very often find that the “Huge” isn’t big enough for my needs.In such circumstances, I would normally go to the old-school Lucidchart view. There, it lets me set a number for the size, and allows it to be over 100.But I was trying to do this today. But the font size input is greyed out. Is this a regression? Or a deliberate decision?If the latter, it’s 100% in the wrong direction!Why would you take away the (already little) flexibility you do give?

Hi   I've done a series of flowcharts that I need to share with a wider audience but when I Export > PDF the links only work if the user is a MAC user but if they are a PC user they don't work at all. How can I download as a PDF document so the links work regardless of MAC or PC?  

Read this post to find solutions to the most common issues when using the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. Incorrect Consumer This issue is a result of either the wrong Confluence Server Instance being selected or the embedded diagrams were inserted using a different Lucidchart account. To resolve try the following: Ensure you have selected the correct Confluence Instance. This may be the url to your Confluence Instance at the time it was linked or it may be a random string of numbers and letters. Under “Select the Confluence Server instance your Lucidchart macros come from” check that the https://confluence.example.com instance is selected (not the default selection). If that doesn’t fix the issue ensure you have connected Confluence Cloud to the correct Lucidchart account. The connected account must be the same that was connected to Confluence Server at the time the Lucidchart diagrams were inserted there. Permiss

In my ERD diagram, where the Entity Type object is used, I am using a custom font. Every time I import the new data to the data model diagram, the data type field in the Entity Type objects resets to Inter font. I need to manually change the font back to my custom font.

I created an ERD and wanted to create a title by adding larger, bold text box.After clicking out of the text box, my document froze, preventing further editing.Each time I try re-entering the document or copying the document, I am unable to navigate to my previous ERD (the document remains frozen after attempting to scroll through

I’m having an issue with boxes in a different parent line collapsing away when I collapse a parent or child box in another line.  When I create a “Mind Map with Details” in Lucid Chart and draw additional connection points between a child of one parent box to a child of a different parent box, the child that is connected by the additional line collapses away when I collapse the first parent or child. To explain: I have a parent group A and B.  In each parent group I have child boxes of 1, 2, & 3.  The Mind Map automatically draws the connection between A1, A2, A3 or B1, B2, B3.  When I collapse parent A, the child boxes of A1, A2, & A3 collapse.  But when I manually draw a connection between A2 and B3 and then collapse parent A, now all the child boxes of group A as well as B3 collapse away.  How do I make it so that only the manual line that I drew collapses away between A2 & B3 and the B3 box doesn’t collapse away?

Is it possible to customize the “Contact Role” options when using the Local Account Map template?  This field is part of the “Sales Contact” object  

The product matrix for the Team version of LucidChart indicates there’s a “One Time Import” of database information for the purposes of creating an ERD. This is differentiated from the Enterprise version where a refreshable link is available.When I click on the “Import Data” button in the Database menu on the toolbar, I get a dialog saying that I’m trying to use an Enterprise feature and I need to request an upgrade. How, then, do I do a “One Time Import”? I tried the tool that provides SQL to run, then uploaded the resulting CSV, but that didn’t appear to do anything but model four top-level structures, which is insufficient for our needs. Either I’m missing something in that feature, or the feature doesn’t work as advertised.Help?

Our count is currently being billed for 15 license.I have already gone trough our team management settings and deactivated or removed the users we no longer need.However,our billing information still shows that we are set to be charged for 15 licenses.We only require 5 active licenses to our team moving  forward.Please let me know what steps I need to take,or  if you can make this adjustment.I try to reach out whith someone but a don’t have any response.  

We’re using the free trial to assess the tool for the business. After spending several hours creating a Organogram we’re unable to export the detail. How do we overcome this issue? Any ideas?  Thanks

Currently no matter what I change, when I publish my diagram the hotspots are visible. From everything I've been reading they should not appear when the diagram is published. What would I need to update to have those not appear when publishing other then changing the opacity of the shape?  

I’m using Chrome to access Lucidchart. However, for some reasons, I cannot see the top menu bar, i.e. the File|Edit|Select|View|…  I believed it was there before. Any idea how can I get it bac? Thanks!  

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

I have Lucidchart shapes with Custom Data. When editing a field’s data I cannot insert a line break using the standard shortcut of Command+Enter. I can copy/paste a line break character in from outside the app.How can I insert a line break into shape Custom Data without copying and pasting on MacOS?

Hello!Me and my colleagues are trying to export document into one of the graphical formats (JPEG/PNG), but the action is failedWe tried different documents with the same results. Browser console shows 500 errors 

I am trying to export a lucidchart file via PDF however after stating the PDF file is being generated, the file does not appear. Is there anything I can do to correct this?

When i add a line or text that crosses over the border of a page LUCID opens a new drawing space, effectively another page. Sometimes i do not see this new space (page) has been created until i have finish my Lucid drawing. When i delete the offending line or text the blank page remains and i can find no way to get back to the single page format of the drawings. Even when confirming (CNTRL A) no objects have strayed across the border , it still remains. 

My license was recovered on 13th Oct, and about 3 days later, I get the license again.But when I login in the lucidchart, I find that I can’t see all my previous document in past 5 years.is there any way I can recover it?

Is there a way to change the color of an icon in Lucidchart? In this case I would like to use an icon (instead of a ship) that represents an IT stack but the only color available seems to be black. I would like to change the color to gray to fit with the theme of my chart and not draw undue visual attention to the icon.

Hello Lucid Support,I trust this email finds you well. I'm currently seeking to ascertain the page, space, and user associated with each Lucidchart diagram created in our Confluence Server instance.Despite attempting SQL queries within the database, I've encountered difficulty in pinpointing these details accurately. Therefore, I'm reaching out to inquire if there's an alternative method or resource available to determine this information reliably.Your guidance or assistance in this matter would be immensely helpful. If there are specific procedures or avenues I should explore further, please do not hesitate to inform me.Thank you for your attention to this request.Best regards,

Hello, when using auto layout with locked nodes, it completly messes up connections. Tried with only locked nodes and also with locked lines.  What is best way, where i can lock containers to position and than do auto layout which would arrange them better. 

I have found quite a number of different visio stencils online to import in an attempt to build out proper rack documentation.   Unfortunately, they don’t play nicely at all with the “Server Rack” Shape/object so if I mix and match between lucid chart stencils and visio ones, things do not line up at all….  Is there a way to add some type of value/variable to the imported stencils to allow it to inform LucidChart that’s it’s 1U in size, so that it fits correctly?