Skip to main content

Learning Campus

+ Create a topic

Home
Community
Peer Support

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6176 Topics

Morgan TLucid support team

posted in Billing

Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

asked in Product Questions

LucidChart file won't open -- "Our servers experienced an error"

My LucidChart file won’t open. It’s a shared file, linked to a data set. I’ve tried opening it on another browser, or having a collaborator (with editor rights) open it, but we keep getting the following error message: Anybody can help?

asked in Admin Questions

URGENT! Servers experienced an error

Hello, I apologize for such an urgent request, but our team can’t access some of our boards. We urgently need to work on them. Thank you

asked in Admin Questions

Content not being saved

Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks.

asked in Product Questions

font color is always lighter - and not able to change

My texts use a greyed-out color when I use black, and when I choose a different color like blue, the color is lighter than the pallet; I can`t find a configuration to make it regular, like standard black, or bold black; the lighter colors make difficult for the people receiving the document read the text. I have a paid account, bellow the example, the chosen color is black, but it is not black it is grey

ElviraMonserrat

asked in Product Questions

I Cannot get rid of this arround

I cannot get rid of this arrows !They are n eveything

asked in Product Questions

Why are my templates displayed in another language?

When I’m going to start a new template some of the are in, what I believe to be dutch.I can’t figure out why, as both my settings are in in English and my browser are in english. Anyone seen this before?

posted in Product Questions

Unable to use the Excel imports feature

hi I'm unable to use the tool any more, it was working 2 weeks ago (before vacations) , now when i try to replace the datasheet it will open the dialog to select new source after that i select xcel beta , it open acount auth after i login , it close and show error https://lucid.app/marketplace#/newlisting/ae8c98ba-8dc4-4f73-a7bc-ccdd7bf8284c

Centre du Cancer

asked in Product Questions

How to Create an Interactive Mind Map with Expandable Nodes and Associated Icons (& content) in Lucidchart?

Hello Lucid Community,I am encountering a problem with creating an interactive mind map in Lucidchart.Specifically, I need a smart mind map where nodes can be expanded or collapsed, and each node can have associated icons as well as additional information (such as external links, documents, video links with thumbnails, etc.). However, I am struggling to link these contents (icons) and supplementary information to the nodes so that they only appear when the node is expanded and move along with the node when it expand.Does anyone have a solution for this?

asked in Product Questions

Character distribution in a text box

Can we make characters in a text box evenly distributed? It seems like there are only left, middle/center, and right anchoring options...

Shanna HLucid support team

posted in Product Questions

Supported custom fields for Jira integrations in Lucidspark

In this post, we will go through the Jira custom fields that are available for Lucid Cards in Lucidspark across the different Jira integrations. This includes Jira Cloud, Jira Data Center, and Jira Server. For details on these integrations, check out our Integrate Lucid Cards with Jira help center article. If you are an admin and are hoping to set up the Jira Cloud, Jira Data Center, or Jira Server integration for your account, refer to our For admins: configure Lucid Cards for Jira article. If you’re interested in the available Jira system fields available for Lucid Cards in Lucidspark, including those available for Dynamic Tables, refer to our Supported system fields for Jira integrations in Lucidspark post. Check out the tables below for a breakdown of what is available under each category.Locked custom fieldsNote: The fields in the following table will be available in Lucidspark for Jira Cloud, Jira Data Center, and Jira Server, unless otherwise specified.Field Name create read

asked in Product Questions

Resiszing images without retaining aspect - crazy that this can't be done.

Re:    March 15 2020 11:13 Hi  I added an image to my chart and I want to resize it without maintaining width/height ratio. I tried to unlock the proportions in the "shape options" menu but it doesn't work as desired. If I try to resize the image it is cropped instead of changing proportions. Any idea on how I can solve the problem? Thanks Valentina --   3 years later and you still haven't added this V1.0 feature? How did this not get fixed 5 seconds after the OG post nm me a paying customer 3 years later still being asked to accept "yeah it doesn't do that" for such a crazy basic function of a even a crudge photo editing app.  Every other object in your platform can be reized opening.  This is bizarre. 

sfintegrationsllc

asked in Product Questions

pdf, crop, storage

the extract images from multiple page pdfs are not working. It worked before and now are not. This is one of the main reasons im using this system, other wise im looking for other programs. also you guys messed with the cropping of images, where now it resizes the image and moves the image on the page, so any alignments have to be redone so many more times. again waisting my time. need to increase the space for storage, even the higher paid is the same storage size. need better storage soluctions, or haveing the images stored on google drive and the project reference them, but again if im off line that does not work.

asked in Product Questions

Hi, is it possible to use the embed function in Lucidcharts to embed my diagramm into a webpage, without having the icons with links above? For example no one should have the option to click on the lucid-icon in the top left to edit the document or to make it fullscreen. I dont find the option to remove these extras.Thank you.

Liz GLucid support team

published in Product Questions

Change Shape has moved!Product update

In a recent update to our UI, the change shape feature was updated and is now accessible via the change shape icon To access this feature, select your shape and the change shape icon will appear above your shape.Hope this helps!

asked in Product Questions

Status Values missing from Lucid Cards

I have a lucid board where I use Card Details. For an unknown reason, the values for the status field are now missing preventing me to assign status to tasks or move them on various timelines and kanban boards. How can I add the values for status back? Attached is a screen shot.

asked in Product Questions

Bug - new connector behavior unpredictable when adjusting connector lines

When adjusting connector lines between connected objects there is now some sort of default limit to how close that line can come to the connector head. Once that limit is reached the connector line behavior is unpredictable and undesirable. This seems like a newly introduced behavior that is different than what has existed before.I have attached a gif, with an example document located here: (link)

asked in Product Questions

UML Sequence Diagram option and note overlap

When you put a note after starting and optional part in the UML sequence diagram it overlaps the note with the optional part’s note.Bottom image is the output of the below example diagram code:opt Staff wants to finalize w/o continuingnote over Staff, App: This option is available at any pointStaff -> App: finalizesend Also, OPT and PAR and their related notes in brackets are bigger in size than using ALT and its bracket notes. Not a big deal but, it is inconsistent throughout the document.

asked in Admin Questions

LucidScale Model Not Updating

I’m having an issue with LucidScale models not updating. The Datahub shows new data available, I click “sync model” and get the pop up saying that the model is Syncing but it never updates the model.I tried to create a new model from Data Hub, I select the Azure Subscription, name the model and click “create model” it then pops up a messaging saying “new models created: 0”. Anyone have suggestions on next steps to troubleshoot this?

asked in Product Questions

Lines coming out of boxes seem to have some arbitrary and inconsistent offset limits

I only noticed this today, never used to come up, but it looks like Lucid is stopping me from moving an angled arrow too close to a box that it comes out of. In this screenshot, I am unable to drag the line that goes down-and-to-the-right so the vertical part of the line is any closer to the box on the left, which it stems from. It’s incredibly annoying and is happening inconsistently.There are other boxes in my lucid that doesn’t exhibit this behavior:There seem to be no rhyme or reason why the line on the blue box can’t match the shape of the line on the purple box. they’re both 50px from their neighbor-to-the-right, but the blue box-line just refuses to play ball. And it’s breaking my heart.

asked in Admin Questions

Importing CSV to Process Diagram is completely broken

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place. The process doesn’t put elements into their designated containers. The process doesn’t create the specified links between elements.This tool is broken, broken, broken.

asked in Product Questions

Using Lucidchart in a edge browser on an iphone

My organization is switching from Viso to Lucidchart. I tried the IOS app but it would never load the documents so when we had a training, they said that the app is not really ready and that I should use the browser.I am using edge browser which is required by our organization. The document opens ok, it’s a little buggy if you zoom in it reloads every time but it does work. The question I have is how to open the find function to search my document like the browser on my PC. There isn’t any menus to open for tools like that and the browser built in find and replace does not work at all.

asked in Product Questions

Custom number/cell formatting

I’m not seeing any formatting options for numbers in a data table, am I overlooking it? Was hoping to apply a custom format “_(* #,##0_);_(* (#,##0);_(* "-"_);_(@_)”, possible?

asked in Product Questions

Lucid documents are not opening in a new tab when in My Documents view

Hi Lucidchart Community,Previously, when I clicked on a diagram in the Documents view, it would open in a new tab. However, now it opens in the same tab, and I can't find a way to change this behavior.Is there a setting or option in Lucidchart that allows documents to open in a new tab by default when clicked from the Documents view? If not, is there a workaround or any browser-specific solution I could use?I frequently switch between multiple documents and having them open in the same tab disrupts my workflow. Any help would be greatly appreciated!Thank you in advance!

posted in Admin Questions

Krey-ITSec Consulting

Krey-ITSec Consulting

1
2
3
4
...
248

Page 1 / 248

Have a billing question about a charge, invoice, or subscription? Find help here.

Powered by Gainsight

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Log in with Lucid

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Log in with Lucid

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy

© 2024 Lucid Software Inc.