Billing

I activated the LucidChart Individual upgrade in an impression that it will be deducted monthly, however, a whole 1-year amount of $108 got deducted from my card.I canceled my subscription immediately as I am not looking for a 1- year usage, but only for 1-2 months. Please suggest if I can get my refund back.

I used to have a paid plan, but now my Invoices don’t show up anymore when the plan was downgraded into free tier. How do I get the past invoices?  Thanks

hey as the title suggests - i want to buy Lucid for my team for a project we’ve picked. But we don’t want to commit for a year outright. i couldn’t find any way to reach the Lucid team - any way to get the software for 3 months vs a year? on a side note - lately a not of SaaS is going annual only. not a very nice trend :/ 

ayuda estaba en la version de prueba, la cancele hace dos dias y hoy entre a revisar un diagrama y me llego un cobro a mi tarjeta de credito y la suscricion anual que yo nunca pedi, por favor devolverme mi dinero y cancelar esto. No aprobe esto. ayuda, NO autorice este cobro, no pudo pagar este valor, era solo una prueba. 

...and the answer is not there. Where can I see the pricing listed if I wanted to make changes in our license?

Hi,  I am trying to process subscription payment for trial. However the page freezes for long and nothing happens?. Any solutions? I tried the same on laptop and tablet and same results, thank you, 

Hi everyone--I can’t figure out how to cancel my Lucidchart plan. Please help!

Hi, I made an account with my university email adress, but didn’t get asked if I’m teacher or student, after the first login. Also a lot of charts are still not avaiable, so seams as I have still the free account instead of student account.

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

Is there a bundle for LucidChart and Spark for 1 individual? 

Our staffing level changes. We can assume that we will always need three seats, but beyond that it will change, adding/removing several accounts throughout a year. What billing plan best accommodates this situation?

I have been a paying member of Lucid for years.  Great Product.  Reasonable Price.  I have a handful of mindmaps that I have not used in a long time.  And now I am being asked to upgrade to use them? Not sure what is going on.  I see LucidSpark which I tried years ago and I was not impressed. What is happening? Thanks!! Paul

So you’re looking to cancel your trial or paid subscription? (Para obtener instrucciones en Español, consulte esta respuesta a la publicación de la Comunidad.)We are sorry to see you go and we hope your Lucid Software experience was a positive one. We hope you will be able to return in the future! 👋If you have a Lucid Suite subscription, please have the Account Owner of your subscription contact your Lucid Account Manager or support@lucid.co for assistance with your cancellation request. Otherwise, to cancel a trial or subscript

If you are a business with a registered VAT, ABN, or GST number, you may add that valid number to your account to exclude the tax from your future invoices. If a VAT or GST number is not provided at the time of an invoice’s issuance, VAT or GST will be applied and will continue to be charged on future invoices until a valid number is submitted.Note: This option is not available in all countries. Please refer to Lucid’s Taxation Help Center article for your specific country for additional details. To add an ABN, GST, or VAT number to your account for future invoices, follow these steps:

Are you looking to update or add new information on your Lucid Software invoice? We are here to help! 🏢 Adding a company name to the invoice The info in this section can be found in the Access Invoices: Add company name article in our Lucid Help Center. To modify your billing information to add your company name to future invoices, follow these steps:Navigate to the Plans & B

The information in this Community Post can be found in the Access Invoices: Opt in to invoice receipts article in our Lucid Help Center. To download a paid invoice right now, see this Community post: Downloading my paid Lucid Software invoice PDFs. If you are the current Account Owner or Billing

Are you looking for a copy of your open or unpaid Lucid Software invoice? First of all, please note that Lucid can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. We apologize for any inconvenience this may cause.That said, if your large team or enterprise account has been specifically approved for invoice billing and you are looking for a copy of your open or unpaid invoice, they will be sent via email to the Account Owner, Billing Admin, and any other specifically requested email address set up to receive billing emails for your account prior to your renewal. If you cannot locate the open invoice in your email, or if you need to request additional email address(es) to receive these emails, please contact our Accounts Receivable team at

How do I download my Lucid Software invoices? Customers can always download their paid invoices from the Plans & Billing section of their Account Settings. Our Help Center article outlining how to do this can be found here.Only Account Owners and users with the Billing Admin role will be able to access the Plans & Billing section of the Account Settings to download invoices. If you do not have access to the Plans & Billing section of the Account Settings (if it’s missin

Can I pay annually?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

I would like to know if it is possible to divide the invoice per organization.

Can I suspend my account for three months?  

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

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