Billing

We got charged on 11th of June, 2026 and did not need LucidChart subscription for this year. We have not used it since the charge. Please refund the amount to our card. 

Hi I cant find an easy way to get in touch with you, please can someone here help me.I have been on an individual plan for several years but i have convinced my company to buy a company subscription. On 6 June i was billed for another year of the personal plan. I need to cancel this please and get a refund. The subscription you renewed relates to a company that I have closed. You will see that no activity has happened since the original expiry, i just did not cancel the automatic billing do now i am out of pocket and have an accountancy headache! 

Hello,I am writing to request a full refund of $108.00 charged to my account today/yesterday upon the conclusion of my free trial.I did not intend to continue with a paid subscription and cancelled my plan immediately upon receiving the charge notification — within hours of the billing occurring. I have not used any paid features and have no intention of using the service going forward.Given that I acted as quickly as possible upon discovering the charge and have made no use of the paid plan, I believe a full refund is reasonable and fair. I kindly ask that you process this refund at your earliest convenience.Please let me know if you need any additional information, such as my account email or transaction details, to locate the charge.Thank you for your time and understanding.

Hello,I am writing to request a full refund of $108.00 charged to my account today/yesterday upon the conclusion of my free trial.I did not intend to continue with a paid subscription and cancelled my plan immediately upon receiving the charge notification — within hours of the billing occurring. I have not used any paid features and have no intention of using the service going forward.Given that I acted as quickly as possible upon discovering the charge and have made no use of the paid plan, I believe a full refund is reasonable and fair. I kindly ask that you process this refund at your earliest convenience.Please let me know if you need any additional information, such as my account email or transaction details, to locate the charge.Thank you for your time and understanding. Warm regards, Johan 

무료 체험 기간 종료일을 놓쳐서 구독이 자동으로 유료 플랜으로 업그레이드되었습니다.정말 죄송하지만, 이 결제를 취소하고 환불해 주실 수 있을까요?사실 결제 수단을 회사 카드로 변경하려고 했습니다. 테스트 목적으로 개인 카드를 임시로 연결해 두었는데, 구독이 자동으로 갱신되기 전에 업데이트할 시기를 놓쳤습니다.이 금액은 개인적으로 상당한 재정적 부담이 되므로 환불을 요청드리며, 귀사 의 배려에 진심으로 감사드립니다. 답변을 기다리겠습니다.

Realmente no me es necesario adquirir los servicios de la pagina, no recordaba que el pago se debía realizar y ademas que se iba a realizar el cobro por todo un año, solicito por favor la devolución del pago ya que son fondos corporativos que se requieren y no cuento con los fondos suficientes para reponer ese valor. Agradezco me hagan el reembolso del dicho valor. 

I’m opening this case as the previous one was closed before I could reply…?I’ve a team account where I’m using only 1 account for the last 3 years. I would like to downgrade the account to an individual account immediately without waiting for the next billing cycle next year in 2027. How do I do that? My other option is to cancel the team account & call it a day.I understand its a billing issue & will be contacting billing but filling out a form & asking them to reply has not happened so far. I’ve filled out forms & nobody has contacted me from Lucid. And there is no phone number to call? Also, I’ve ~50MB of documents in my current account that needs to be transfered to the new account. The Download (full) or in chunks is just not working. How do I downgrade & tranfer my documents to the individual account?

...and the answer is not there. Where can I see the pricing listed if I wanted to make changes in our license?

Hi, I made an account with my university email adress, but didn’t get asked if I’m teacher or student, after the first login. Also a lot of charts are still not avaiable, so seams as I have still the free account instead of student account.

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

So you’re looking to cancel your trial or paid subscription? (Para obtener instrucciones en Español, consulte esta respuesta a la publicación de la Comunidad.)We are sorry to see you go and we hope your Lucid Software experience was a positive one. We hope you will be able to return in the future! 👋If you have a Lucid Suite subscription, please have the Account Owner of your subscription contact your Lucid Account Manager or support@lucid.co for assistance with your cancellation request. Otherwise, to cancel a trial or subscription, please follow these steps:From  your Account Settings, navigate to the Plans & Billing page Under "Your plans" click the three-dot menu to the right of the Lucid product you would like to cancel. ⚠️ (Note–If you have a subscription or trial for more than one Lucid product, you have to cancel each product separately.) From the three-dot menu to the right of the product name, select "Cancel this plan" Follow the prompts to cancel⚠️ Please note that canc

If you are a business with a registered VAT, ABN, or GST number, you may add that valid number to your account to exclude the tax from your future invoices. If a VAT or GST number is not provided at the time of an invoice’s issuance, VAT or GST will be applied and will continue to be charged on future invoices until a valid number is submitted.Note: This option is not available in all countries. Please refer to Lucid’s Taxation Help Center article for your specific country for additional details. To add an ABN, GST, or VAT number to your account for future invoices, follow these steps:Click your profile image or icon in the upper-right corner of your Lucid account. Click Account Settings. Select Plans & Billing from the menu on the left. Next to “Payment method”, select the three-dot icon . Select Edit payment method. Under "Payment method", select your billing country.  If applicable, add your business’ ABN, GST, or VAT number to your billing information. ⚠️ You will only see the

Are you looking to update or add new information on your Lucid Software invoice? We are here to help! 🏢 Adding a company name to the invoice The info in this section can be found in the Access Invoices: Add company name article in our Lucid Help Center. To modify your billing information to add your company name to future invoices, follow these steps:Navigate to the Plans & Billing page. Click the three-dot menu next to “Billing history”. Select Edit invoice details. Under "Invoice Settings", check the box next to "Include company name...". Enter the company name in the corresponding text field.  Click Save changes.Please Note: Any changes made will be applied to future invoices. If you need to edit your most recently posted invoice, please contact Lucid Billing Support.💳 Updating payment method, invoice address, and other billing information The info in this section can be found in the Update Billing Information article in our Lucid Help Center. To update your credit card or ad

The information in this Community Post can be found in the Access Invoices: Opt in to invoice receipts article in our Lucid Help Center. To download a paid invoice right now, see this Community post: Downloading my paid Lucid Software invoice PDFs. If you are the current Account Owner or Billing Admin, follow these steps to opt in to receive emails containing your invoice following a subscription renewal:Navigate to the Plans & Billing page. Click the three-dot menunext to “Billing history”. Select Edit invoice details. Under Notification Settings, under “Send email receipt to…” check the box next to “Account admin”. Click Save changes.The confirmation email will be generated automatically at the time of payment. The invoice confirmation emails have the subject line: “Thank you for subscribing to Lucid” and are sent from one of the following email addresses: ar@lucidchart.com, ar@lucidspark.com, ar@lucidscale.com, or ar@lucid.co. They will also have a PDF copy of the paid invoice a

Are you looking for a copy of your open or unpaid Lucid Software invoice? First of all, please note that Lucid can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. We apologize for any inconvenience this may cause.That said, if your large team or enterprise account has been specifically approved for invoice billing and you are looking for a copy of your open or unpaid invoice, they will be sent via email to the Account Owner, Billing Admin, and any other specifically requested email address set up to receive billing emails for your account prior to your renewal. If you cannot locate the open invoice in your email, or if you need to request additional email address(es) to receive these emails, please contact our Accounts Receivable team at AR@lucid.co or submit a support ticket here and we will be happy to assist you.If you would like to know more about the requirements for invoice billing, please contact a member of our sales

How do I download my Lucid Software invoices? Customers can always download their paid invoices from the Plans & Billing section of their Account Settings. Our Help Center article outlining how to do this can be found here.Only Account Owners and users with the Billing Admin role will be able to access the Plans & Billing section of the Account Settings to download invoices. If you do not have access to the Plans & Billing section of the Account Settings (if it’s missing from the menu on the left) it probably means your email address has not been granted the required permissions to access invoices for that account. You will need to contact the Account Owner if you would like to request additional permissions. To download a PDF of a paid invoice, follow these steps:From the Account Settings, access the Plans & Billing page (on the left). Look for “Billing information” (to the right). Under this section, you will find your billing history. Click the three-dot menu next t

Can I pay annually?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

Can I suspend my account for three months?  

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

как оплатить премиум из россии?

Hello, our company was bought and changed basically everything from a financial/law perspective. We need adjustments for the current Lucid Invoice. I can’t find any update section to change this.Thank you in advance, Rinaldo PersichiniPs: Why did we get billed 5 licenses while the years before 4 licenses where sufficient?

Hey! I cannot make more than 3 documents within LucidSpark even though I’m on the educational plan. Is this a bug or is this meant to be? 

hi world. i want to know if after missing a lucid payment  , is the documents or informations included in can be lost ?