Billing

We get a monthly bill from Lucid, we believe its because one of the employee had an account and no longer works and we don’t know whose email is linkedPlease check with domain partrunner.com and help us in removing htat subscription

I was on a free trial and remember canceling before it ended, but I never received a confirmation email. Despite this, I was charged yesterday and now see that the subscription is still active on my account. There is also no clear billing or subscription section available for me to manage or cancel it myself, even though I am logged into the correct account where my diagrams are stored. Please cancel the subscription immediately and issue a full refund, as I did not intend to continue the service beyond the free trial.

Hi, I purchased a yearly subscription to Lucidchart, and Lucidpack is included, but I’m not using it. Is there a way to keep only Lucidchart, remove Lucidpack, and get a refund?

I’m opening this case as the previous one was closed before I could reply…?I’ve a team account where I’m using only 1 account for the last 3 years. I would like to downgrade the account to an individual account immediately without waiting for the next billing cycle next year in 2027. How do I do that? My other option is to cancel the team account & call it a day.I understand its a billing issue & will be contacting billing but filling out a form & asking them to reply has not happened so far. I’ve filled out forms & nobody has contacted me from Lucid. And there is no phone number to call? Also, I’ve ~50MB of documents in my current account that needs to be transfered to the new account. The Download (full) or in chunks is just not working. How do I downgrade & tranfer my documents to the individual account?

...and the answer is not there. Where can I see the pricing listed if I wanted to make changes in our license?

Hi, I made an account with my university email adress, but didn’t get asked if I’m teacher or student, after the first login. Also a lot of charts are still not avaiable, so seams as I have still the free account instead of student account.

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

So you’re looking to cancel your trial or paid subscription? (Para obtener instrucciones en Español, consulte esta respuesta a la publicación de la Comunidad.)We are sorry to see you go and we hope your Lucid Software experience was a positive one. We hope you will be able to return in the future! 👋If you have a Lucid Suite subscription, please have the Account Owner of your subscription contact your Lucid Account Manager or support@lucid.co for assistance with your cancellation request. Otherwise, to cancel a trial or subscript

If you are a business with a registered VAT, ABN, or GST number, you may add that valid number to your account to exclude the tax from your future invoices. If a VAT or GST number is not provided at the time of an invoice’s issuance, VAT or GST will be applied and will continue to be charged on future invoices until a valid number is submitted.Note: This option is not available in all countries. Please refer to Lucid’s Taxation Help Center article for your specific country for additional details. To add an ABN, GST, or VAT number to your account for future invoices, follow these steps:

Are you looking to update or add new information on your Lucid Software invoice? We are here to help! 🏢 Adding a company name to the invoice The info in this section can be found in the Access Invoices: Add company name article in our Lucid Help Center. To modify your billing information to add your company name to future invoices, follow these steps:Navigate to the Plans & B

The information in this Community Post can be found in the Access Invoices: Opt in to invoice receipts article in our Lucid Help Center. To download a paid invoice right now, see this Community post: Downloading my paid Lucid Software invoice PDFs. If you are the current Account Owner or Billing

Are you looking for a copy of your open or unpaid Lucid Software invoice? First of all, please note that Lucid can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. We apologize for any inconvenience this may cause.That said, if your large team or enterprise account has been specifically approved for invoice billing and you are looking for a copy of your open or unpaid invoice, they will be sent via email to the Account Owner, Billing Admin, and any other specifically requested email address set up to receive billing emails for your account prior to your renewal. If you cannot locate the open invoice in your email, or if you need to request additional email address(es) to receive these emails, please contact our Accounts Receivable team at

How do I download my Lucid Software invoices? Customers can always download their paid invoices from the Plans & Billing section of their Account Settings. Our Help Center article outlining how to do this can be found here.Only Account Owners and users with the Billing Admin role will be able to access the Plans & Billing section of the Account Settings to download invoices. If you do not have access to the Plans & Billing section of the Account Settings (if it’s missin

Can I pay annually?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

Can I suspend my account for three months?  

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

как оплатить премиум из россии?

Hello, our company was bought and changed basically everything from a financial/law perspective. We need adjustments for the current Lucid Invoice. I can’t find any update section to change this.Thank you in advance, Rinaldo PersichiniPs: Why did we get billed 5 licenses while the years before 4 licenses where sufficient?

Hey! I cannot make more than 3 documents within LucidSpark even though I’m on the educational plan. Is this a bug or is this meant to be? 

hi world. i want to know if after missing a lucid payment  , is the documents or informations included in can be lost ?

I have a paid account, but I still only can have 3 documents within Lucid Spark.  Why is that?  Shouldn’t I have unlimited documents?

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

Lucid Software is only offering annual subscriptions in India at the moment. As you may be aware on October 1 2021 a rule change by the Reserve Bank of India came into effect that is designed to fight fraud and prevent unwanted recurring payments. As a result there were additional requirements placed on banks financial institutions and payment gateways. While some institutions have updated their systems to meet the new requirements some are still working on it. Because the current banking regulations in India block merchant-initiated transactions (such as monthly subscription renewal charges) we are only offering annual plans to users in India at the moment. We apologize for the inconvenience. If you are in India & your payment for your annual subscription is failing: If you find that your payment for an annual plan is failing it is possible this is because your bank has not approved the transaction: