Subscribed to yearly plan instead of monthly

Question

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

Chelsey D · Accepted Answer

Hi Clifford! Thanks for posting in the Lucid Community!

To switch the billing cycle of your subscription from monthly to annual or from annual to monthly please follow these instructions:

Login as the account owner or Billing Admin on the account
Navigate to your Account Settings > Plans & Billing section
Click the three-dot menu next to the product you would like to cancel (e.g. Lucidchart or Lucidspark etc…)
* Note: If you wish to cancel more than one product e.g. Lucidchart and Lucidspark both subscriptions will need to be cancelled separately
Select “Change Billing Cycle”
Select “Annual Billing” or “Monthly Billing” (depending on your preferred billing cycle)
Click “Confirm Changes.”

Please note that billing cycle changes apply at the end of each billing cycle.

You can always reach out to the billing team with a support ticket here if you have any additional questions or concerns about your specific subscription.

n4ff4h · Answer

Hi Clifford! Thanks for posting in the Lucid Community!

To switch the billing cycle of your subscription from monthly to annual or from annual to monthly please follow these instructions:

Login as the account owner or Billing Admin on the account
Navigate to your Account Settings > Plans & Billing section
Click the three-dot menu next to the product you would like to cancel (e.g. Lucidchart or Lucidspark etc…)
* Note: If you wish to cancel more than one product e.g. Lucidchart and Lucidspark both subscriptions will need to be cancelled separately
Select “Change Billing Cycle”
Select “Annual Billing” or “Monthly Billing” (depending on your preferred billing cycle)
Click “Confirm Changes.”

Please note that billing cycle changes apply at the end of each billing cycle.

You can always reach out to the billing team with a support ticket here if you have any additional questions or concerns about your specific subscription.

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