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Bought Individual plan but cannot use Lucidchart

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Bought Individual plan but cannot use lucidchart. It does not show that I have the individual plan.

Sylvia XAnswer

Lucid support team

Hi @Michael.fortin, thank you for posting in the Community, and I am sorry that you are experiencing this issue!

As a first step, can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).

Additionally, could you try accessing your account in an incognito or private browsing session?

Please let me know if neither of these help!

Sylvia XAnswer

Lucid support team

Hi @Michael.fortin, thank you for posting in the Community, and I am sorry that you are experiencing this issue!

As a first step, can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).

Additionally, could you try accessing your account in an incognito or private browsing session?

Please let me know if neither of these help!

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