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If I miss a lucid payment, will my documents and information be lost?

  • 6 January 2024
  • 1 reply
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hi world. i want to know if after missing a lucid payment  , is the documents or informations included in can be lost ?

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Best answer by Leianne C 8 January 2024, 08:35

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Hi @thiernkenfack, thank you for posting in the community!

If your subscription is cancelled or you have downgraded to a Free account, you will not lose your documents. Your documents will remain in your account and you will still be able to view them or edit them using the features available to Free accounts

For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Hope this helps! 

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