Product Questions

How to mirror/flip a horizontal this hierarchy diagram in Lucidchart from left to right? I wonder why only have one direction selection 🙂.  

You guys still don't support Arabic?

When I click some shapes in my Lucidchart, the viewport automatically centers on the element and zooms in, which is really distracting. I’d like to prevent this behavior and keep the zoom/focus unchanged when selecting shapes. This only happens when some of the elements are clicked, for others it doesn’t do this. Navigation mode is set to Trackpad.

We have been using the timeline feature in Lucid to document milestones on our roadmap. At some point over Christmas, the formatting of the object went wonky -the milestones all disappeared and the arrows ended up pointing at random spot on the board.I have fixed it a couple of times by rolling back the revision to find the point where it went wrong, which appears to be an “automated action” at some point around the 2nd January. If I then roll it forward again, it fixes itself but not permanently.I have tried exporting the board but still get the same problem. We don’t want to have to recreate the roadmap as it would be a lot of work.I can’t share images of it here as it contains sensitive info, but imagine that the background frame on the roadmap has disappeared along with all the milestones, and instead there are a series of arrows between the timeline elements all pointing to a far away point in the lower left of the screen.

I noticed that LucidChart is not updating the Jira status.  I just noticed this today, it certainly has been working in the past.  Has anyone had this issue. Thanks,David   

There seems to be a bug related to 2-color linear gradients, where one of the colors is Transparent. (This probably applies to all gradients of any number of colors, but I’m not going to test everything...)When one of the colors is the Transparent option, it seems to display as a low-opacity black. It doesn’t make any sense, but it’s easy to reproduce.draw a box, set the fill color to white change the fill style to linear remove the middle color (I think linear gradients always start with 3 colors) change one of the colors to white start to change the other color to Transparent, but don’t even click the “color”. Just point at it.I have created an open-to-everyone

Please see the images below it illustrates my problem very clearly.When I take a line from a task in one pool to a task in another pool the line goes behind the background colour of the lanes it crosses, even the one that contains a task it is connecting to.The line in the screenshot is actually connecting to the receive goods task but you see is behind the lane.This problem occurs only when a line has a background colour assigned. If I remove the background of the one lane then you can see the line connecting to the task.This problem also seems to depend on what elements are being linked, for example in the image below you can see the differences in this image, arrow 1is a black box to a

Hi everyone! Is there a way to export an org chart from Lucid so it can be used on a web page with collapsible functionality (for example, by department, country, etc.)? I know it can be exported to PDF or Slides, but those formats don’t allow the type of collapsing I’m looking for.Or do you have any other suggestions? I’d like to have the full company org chart available, with the option for users to collapse sections and focus only on the area they’re interested in—similar to how Prezi allows you to zoom into a specific section and view it independently.

I’m looking to import a lucid chart into PPT. I see a feature that allows me to create a slide from the lucidchart board, but it’s essentially just an image. I’m looking to have the ability to edit the lucid chart board on the ppt slide. This can be done by either:embedding the board in ppt so when i edit in ppt it edits in lucid  I attempted to add the ‘add in’ for ppt can have a restriction from my organization, is there a work around to this? Copy+Paste the chart on the ppt so i’m able to edit the individual elements on the ppt 

Hi Lucid Support Team,I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.Issue details:I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:“There was an error loading your document.”Another document named “Flowchart” loads without any problem.At the same time: The “New” button is disabled. I get a notification stating I don’t have an internet connection. However, the main dashboard cards load corre

I have a document where an SVG export with “Crop to content” consistenly fails to determine the correct bounding box of the content.The detected box adds ~600px of whitespace at the top, before the first element in the diagramAnd no, there is no addtional, hidden element at the top. or at least, nothing that is selectable in the editor. 

I currently use Lucidchart.  I go to manufacturing plants to measure-up current process lines for replacement with my company's equipment.  These lines are long with several pieces of similar equipment design shared at all plants across the US.  I would like to use Lucid to design basic shapes that denote these equipment types and then lay them out with spatial dimensions I measure on a Lucid grid.  There will be column placement as well too.  Is this possible with Lucid using the warehouse floor plan?  I have tried but can't figure it out.  NOTE:  This is pre-engineering work for basic quoting.  It is not as precise or detailed as AutoCAD so I don’t need that.  Looking for something clean and transferable to my engineering team.

Hello and Happy New Year.I wanted to ask if there is a file size limit or a limit to the number of shapes on a diagram?  Or if there is a limit to the number of “conditional formatting” rules I can have?I am building a software landscape - it has less “shapes” on than previous diagrams but it does have 185 conditional formatting rules.  It has become very slow.  I even had to move over to Chrome as I’ve read the product was designed to be used on Chrome.  But it is still very very very slow. .Moving the mouse does not move the diagram view and it takes about 30 seconds to catch up.  If I paste a shape from another diagram (edge) I get “page unresponsive”.  Every change I make takes about 30 seconds or more to respond.Google Chrome only has 1 tab open and that is the diagram, and in Task Manager is is using 1.7Gb of Memory.Other diagrams that do not have conditional formatting and double the shapes interact a lot quicker.It’s become unusable so want

We are looking forward to extract process maps created in Lucid to another process modeling tool. Is it possible to export the process maps in XML format from Lucid via Lucid API so they can be directly imported to another tool?

After working on a board for hours, I added in what I thought was a Jira dashboard that could show all of my work items.When I tried to add it, the page froze and was unrecoverable. I refreshed the page and it gave me the following error on the page. I then followed all of the troubleshooting steps, but nothing fixed it.I get a TON of errors in my console, but nothing I can understand. My support pin is duJnYIYxAoc6HBlvrVljrZ3ANYltDtEJON216011269Can someone please help me recover this board? Or rollback that change?

Lucid AI just completely screwed up a diagram that I’d been working on for hours. Now it’s very apologetic but it can’t undo the changes! I’m on an individual plan so I can’t go back to previous versions.I guess this is a learning point and I’m just going to have to do the whole thing again. Be warned Lucid AI can ruin you day.

When I am working in the Gantt Chart Template, I place a Card then Left-Click and drag (the whole card, not just one side) to move it along the timeline. For the most part when I do this, it moves as if I’m dragging it; then when I drop the card in the desired spot, it snaps back to the spot where I grabbed it from.At random, as I can’t find a pattern, it will let me drop it where I want it; showing a blue box beneath it. I can click and drag the sides to adjust start and end, but am unable to move the whole card. This issue occurs in both LucidSpark and LucidChart.Hopefully, I explained that well enough to Identify if I am messing it up or if there’s a bug. Just trying to save time and intuitively manipulate the elements. Thank you!Edit: The snap back also occurs when selecting the whole card and using the arrow keys to move the card. I get a few moves out of it, but then it snaps back. 

Currently, the track wheel controls the zoom, but I want it to control the movement of the desktop -to allow vertical and horizontal scrolling.

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

Is there a way to add a Tag to a Lucid Card in LucidChart. I see it in Lucid Spark, but not in Lucid Chart. the Attributes box in the top-right, does not have the option to add. 

Hi,  I am reporting a significant discrepancy between the editor view in Lucid and the final exported document. While everything looks perfectly aligned within the app, the text formatting breaks down after generation.Problem Description: In the Lucid editor (Screenshot 1), all text elements, spacing, and Polish characters are displayed correctly. However, after using the publication tool (Share > Publish > Single page > PNG > 300 DPI), the resulting file (Screenshot 2) contains several rendering artifact: Character Overlapping: Letters are crashing into each other, making words difficult to read (e.g., in "dziąseł", "nadwrażliwości"). Erratic Kerning: The spacing between individual characters is inconsistent and uneven across various text boxes. Crucially, this issue persists regardless of the method used:It occurs when ex

Hi!I use Font Awesome icons in my diagrams. I import thier svgs as shapes and has always been able to chage the color of them. Now suddenly they seems to become “ordinary” images and not treated as shapes, therefor I cant change the fill color anymore.I click on “More shapes” and then “Import shapes”, import the .svg and have the checkbox “Rasterize SVG imports” checked (tried unchecked as well). Old imported SVGs from the same icon-library works very well.I tried this on several computers and I also tried in incognito mode, all with the same bad result. Can you please help me out here? Thanks in advance!Michael

For an online course with 1,500 students, can a single Lucid board effectively support simultaneous collaboration? I’m considering utilizing the breakout boards feature for grouping, but I anticipate potential logistical challenges. What solutions would you recommend for facilitating collaboration among such a large class size?

Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?  

I have a Lucidchart (A) one of the business teams have provided and I want to include a copy as another tab in a set of related processes in my Lucidchart (B) - how can I get a copy into (B)?There is no option to Export as a  Lucidchart from (A) and import it to (B) (I’ve tried various methods but to no avail)Export optionsCopy and paste this is not working well at all because I then have to manually resize, reformat, adjust swim lanes, text, shapes etc. whereas I want to copy all (including page settings for (A) as-is, into (B). There are many more processes I need to move so I am looking for an efficient way to bring them into (B) On the Import options there is no option to import Lucidchart (only Lucidspark) While I can create a duplicate fr