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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,564 Topics
  • 13,385 Replies
5564 Topics
D
Dan Schab
asked in Product Questions
How to create a connector with a color circle marker?

Question about filling markers on a connector with color As noted in the included image, can someone assist in understanding how one could fill the circular marker on a connector line with color?If that is not an option, which seems to be the case, is there an alternative to accomplish this?

132
D
44 minutes ago
A
ailih.lim
asked in Product Questions
Photo Positioning Issues in org chart in Lucidchart

When I upload a photo to my organization chart using the 'Upload Photo' feature, and then adjust the chart's sequence in the backend (Spreadsheet), the photo positions of Staff within the chart seem to shift unexpectedly. Example, after rearranging the chart's order, Staff Alvin's photo might appear in the position originally assigned to Staff John.

83
Micah
1 hour ago
N
Nestor
asked in Product Questions
Print Lucidchart document to actual printer, not PDF

HiAs an old Visio user (VERY old!) I am impressed with LucidChart.  I have created a flowchart that is just as good as the ones I did many years ago with Visio. However I have an issue that I can’t solve from the Help files. When I click on “Print” there is no option to select my printer and it always prints to PDF, even though my system default printer is a real one.  Can I print directly, as is suggested in the help files?

1138
M
1 hour ago
C
cbuck
asked in Product Questions
Export to Visio VSDX or VSX returning error

I’m attempting to export a VSDX or VSX file but I keep receiving the error “An error occured. Failed to download.”Is anyone else having this issue and unable to export?

30927
Kelsey Gaag
1 hour ago
H
horas
asked in Product Questions
ERD relationships lines BUG

After reopening the diagram or just after adding another field to a connected table, the lines get messed up. It’s very very very disappointing for me, given the fact that this is a pricy product… Please fix this.

227
Kelsey Gaag
1 hour ago
S
Stephan
asked in Product Questions
LucidChart started lagging everytime it autosaves. Unusable now.

Every time I make a change that triggers the autosave (which is all the time), Lucid becomes very laggy, mouse cursor is choppy and jumps around. Started doing that in the last week.Using latest version of chrome.Tried clearing cache and launching in incognito mode.Tried disabling and re-enabling hardware acceleration.

224
M
2 hours ago
tracy.wild
tracy.wild
asked in Product Questions
Ombre / gradient color effect for shapes in Lucidchart

I'm doing swim lanes where two roles have to do the same thing. I've seen this represented by a gradient (ombre) color scheme combining the two swim lane colors.  I know how to fill a shape with a single color but how can I add another color to create the gradient?  Thx!   Found it (answered 7 years ago) under "Custom Gradient Editor" post > Style a Shape

4496
Kelsey Gaag
2 hours ago
K
KSpence
asked in Product Questions
Map Additional ADO Fields

I’m loving the new integration with ADO - are there any plans to map any more fields for use in Lucid - for example TShirt Sizing

60
K
3 hours ago
J
joshallen
asked in Product Questions
Custom Shape Bank Display Issue

Hi, I posted about this as an Idea because I was under the impression that it wasn’t yet a feature.I’d like to create a custom shape bank with my own numbers inside the circles, rather than the prescribed story points, however, it i’ve tried several ways to get it to work with no luck. I essentially don’t want the .5 or 21 as an option in my story point bank.Then today for a hot second, i was able to get it to work and show the numbers. But then i went to create another one and it stopped working again.Is this a feature or not?I tried it in incognito mode in chrome with no luck. 

193
Kelsey Gaag
3 hours ago
Robin S
Robin S
asked in Product Questions
Bug: sticky note font size auto

In the past, the sticky note Auto font size filled the entire sticky note. Today, when I create a new sticky note, even though though default font size is set to Auto, the font is much smaller (see topmost sticky in screenshot). When I adjust the font size by  re-selecting Auto, it gets much bigger (see bottom sticky in screenshot). Is this a bug? I’d really like Auto to fill the entire sticky like it used to.  

40
Robin S
3 hours ago
S
s.web
asked in Product Questions
Lucidspark export to multi-page PDF, with embedded links

Hello - I’ve got a whiteboard workshop that I run which has 5 separate frames on the board. At the end of the workshop, I’d like to send a PDF output (with functioning embedded hyperlinks) that has each frame on a new page of the PDF. In this instance, there would then be a 5 page, well formatted PDF to share with the attendees. I thought the export to Google Slides might be an option, but the hyperlinks aren’t coming through (only a static image on each slide). Doing a print to PDF just grabs the whole board.  Searching help I think it might work for Lucidchart, but not Lucidspark. Am I missing something? 

1548
C
7 hours ago
M
Marco GWS
asked in Product Questions
Add gradient effect to the border of a shape

Hello. I would like to add a gradient effect to the border of a shape. Right now I found gradient only for fill the shape but I need 2 color gradient effect (blue + yellow) to the border of the shape. Look the picture. Thank you for help. 

20
M
9 hours ago
R
Rikke
asked in Product Questions
How the get rid of the pink box

Does anyone know why I get this annoying pink box? I can’t click it or remove it or find anything in the help section that helps me? 😏BR, Rikke

82
Leianne C
12 hours ago
P
Paul B
asked in Product Questions
Content of some cards integrated from ADO not displayed

When I import PBI from Azure Devops, the content of some of them is deleted. Only the PBI status remains displayed. ON ADO, I don't see any difference in the content of the PBIs, which are displayed correctly.   

355
Leianne C
12 hours ago
S
sparamathas
asked in Product Questions
Table of contents

Hello - can no longer see the TOC feature on the bottom right. How do I view it again? I am also unable to get ride of the “selected objects” feature - how do I get rid of that?

72
S
21 hours ago
E
EricWhittaker
asked in Product Questions
Print Dialog Redirects to PDF Save Option instead of Print Dialog

Hi all, I originally replied to a similar topic here,  but since that thread is marked as solved and was posted 7 months ago, I wasn’t sure if it would receive any updates or responses. So, I’m creating this new topic to raise awareness of the issue in case others are experiencing the same. Our team is encountering a significant disruption with LucidChart’s print functionality. When we select “Print” from the menu, it initially opens the LucidChart print dialog, where we can choose between “Full Canvas” or “Divide by Page Tile”—we typically select “Divide by Page Tile.” Normally, this action would then open the Chrome print dialog to let us print directly to our network printer. However, now, instead of opening the Chrome print dialog, it immediately brings up a save file dialog to save the document as a PDF, with no direct print option available. This change has impacted our workflow, as it adds unnecessary steps: we now have to save the file, open it manually, print, and then manage

70
E
23 hours ago
operations
operations
asked in Product Questions
Merging Lucid Org charts

How do I copy-paste from parts of one chart into another? Currently the org chart is broken into departmental pieces now it needs to reassembled back together.

715
Kelsey Gaag
1 day ago
J
joshallen
asked in Product Questions
Letters and numbers in Custom Shape Bank

As an agile coach and facilitator, i would like to create a custom shape bank that shows numbers or letters in the shape so that i can create RACI charts and custom sizing numbers.You can add circles and other shapes into a custom shape library that have numbers or letters, but when you add the shape the number/letter no longer appears until you drag out the shape from the library. So you have to have custom colors so that you know which shape relates to which number.It would also be great to then reorder the shapes 

162
Micah
1 day ago
MayTse
MayTse
asked in Product Questions
Error when inserting Lucid into a Canvas Assignment

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you. 

37521
Kelsey Gaag
1 day ago
G
Greg J
asked in Product Questions
Lucid JIRA integration - assignee is not showing for subtasks

I've encountered a strange issue with the Lucid-JIRA integration. We haven’t changed any configuration recently, but the Assignee icon has stopped displaying for our subtasks. Task and Story cards are still showing the Assignee correctly. I checked my other Lucid boards, and the Assignee appears correctly for subtasks there, so it seems something has gone wrong specifically with our board.Since we’re using Lucid as our Kanban board, displaying the Assignee for subtasks is essential for our day-to-day work.Any idea how to fix it?Assignee is also not available on card details  

110
G
1 day ago
G
GuillermoP
asked in Product Questions
Update automatically Jira fields from Lucid

Hi,Using the Story Points quick tool you have already available in lucid we are able to update the value of the Story Points Jira filed automatically from Lucid board and  we want to change the value of other Jira fields from Lucid automatically during the Product Increment planning such as PI, Sprint or Feature Team.Is it possible in any way to update this Jira fields from Lucid automatically i.e. when moving the Jira card from Sprint 4 to Sprint 5? Note:I know how to do it manually  

80
G
1 day ago
Kristin G
Kristin G
posted in Product Questions
Uploaded font not displaying

Hi I am uploading new fonts in Lucid Chart and when I selected Uploaded fonts they are not displaying. I have also tried to rename the font and upload and they are still not showing in the list although Lucid notes successful upload. 

414
C
1 day ago
Z
z.reiser
asked in Product Questions
Distribute shapes evenly in an x/y grid

I am looking for a way to distribute a group of shapes both vertically and horizontally, evenly spaced, within a given space (on the canvas or could be within a container), without having to first move all the shapes around manually.Essentially, take a pile of shapes and distribute them into an evenly-spaced grid with the click of a button.Example: Any and all suggestions on how to accomplish this would be appreciated. If the ability to perform this operation does not currently exist, please add this to the queue!

172
Leianne C
1 day ago
M
markscamilleri
asked in Product Questions
UML Markup scrolls when writing

When working with the UML Markup on long UML sequence diagrams, I noticed that whenever I type changes the whole frame scrolls to the top. This means that modifying markup that’s further down (that one needs to scroll to) is impossible without having to scroll after every character. I have ended up writing the markup outside of lucid which kind of defeats the purpose of having the markup editor in the first place. Is there a way to prevent this?

789
Leianne C
1 day ago
M
meloj
asked in Product Questions
Can't access Lucid Chart

I’m a long-time user and have tried a few times over the past few days to log in. I removed ad blockers and cookies so you can track all my data and it still doesn’t work. Today I was finally able to login to Lucid (?) and leave this message in Community, but still cannot access LC. I get blank screens loading the docs page and specific projects fail to load all the way. Does anyone else have this problem? And can anyone help? I pay the sub each month- expect this stuff to just work.

194
Leianne C
1 day ago
Lucid Software Inc. Supplemental Community Terms