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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,531 Topics
  • 13,232 Replies
5531 Topics
H
horas
posted in Product Questions
ERD relationships lines BUG

After reopening the diagram or just after adding another field to a connected table, the lines get messed up. It’s very very very disappointing for me, given the fact that this is a pricy product… Please fix this.I was thinking of finding another service like this because of the cost, but now there are many reasons why I should stop my subscription… 

10
H
2 minutes ago
D
dstakenburg
asked in Product Questions
Groups for Teams

Team folders allow the granting of access based on groups. Using SSO this is very helpful as it ensures central access management. Whilst Lucid is suggesting to move a folders to a Team, it is not possible to grant access to a group on Team level. This is only possible on a folder in that Team.It would be nice to grant eg. read-only on Team level.

10
D
1 hour ago
E
evargas
asked in Product Questions
Excel Linkage refresh

Is there a way to link an excel file to get my org chart to automatically refresh with any update I make ?I found an way to link the file but I dont think that picks up any changes From what I have read seems the only option for Lucid to automatically pick up the changes would be to reupload the data set?

433
H
1 hour ago
J
jon617
asked in Product Questions
LucidSpark Shows Me Offline, But I'm Online and Can't Edit

I am unable to edit a LucidSpark document and can’t figure out why.  All my edits show in my local browser only, and nobody else on my team can see my edits.  It insists that I’m offline, but I am online and can see my teammates’ live cursors and edits.  I tried switching to another browser, flushing my cache, and logging out and in, but nothing helps.  Thought it would fix itself, but it’s been 4 days with the same behavior.  I have a full license.  Here’s two errors I sometimes see:My wifi signal is strong and 100% online from a residence.  I’m not using a VPN.  I’m out of ideas. 🤷‍♂️

122
Amelia W
11 hours ago
scowley
scowleyLucidite
published in Product Questions
Work with Jira issues from multiple Jira instances in LucidsparkProduct update

You can now work with Jira issues from multiple Jira instances on the same board using our Lucid Cards for Jira integration. To connect each Jira instance, please refer to the Integrate Lucid Cards with Jira article for specific steps. Once you’ve connected each instance you’d like to work with, read on in this article for details on working with both instances in the same board.  Jira Instance Switcher In order to switch between Jira instances when importing or creating new Jira issues, use the Jira instance switcher present in Lucidspark. The instance switcher is present in the following locations: Import Jira Issues When importing Jira issues, switch between instances to show issues from the specific instance you’d like to import from.  New Jira Issue When creating a new Jira issue, switch between instances to create a new Jira issue in the selected instance.  JQL query sync When using the JQL query sync feature on a dynamic table, select an instance that the JQL corresponds to.

80
scowley
14 hours ago
J
jyork
asked in Product Questions
When I replace org chart data set, it creates new employee fields each time

Every time I replace the data set in an org chart, it creates new employee fields for each shape, which would require me to select all the shapes and select all the new employee fields to update to the data.  Is these a way to link a data set to Google Sheets and keep all the same employee fields the same each time the linked data is replaced?  I need to replace the data set when adding new employees.  The image below illustrates that the 2 different data sets (example: 1.- Employee ID & then Employee ID (at the bottom), and then if I were to replace the dataset again, then it would create another version (1)1.-Employee ID.  

90
J
16 hours ago
Andria W
Andria W
asked in Product Questions
Hide grid in Lucidchart

My account preferences AND document preferences in Lucid both have the grid set to be hidden but it is not hidden. It appears that I cannot make it go away. How do I resolve this?

63511
Kelsey Gaag
17 hours ago
C
Colin Foster
asked in Product Questions
Simulating Visio Guides

As a long time Visio user who may be moving to LC I’ve desperately been trying to find a way to simulate Visio Guides in LCLC has the vertical and horizontal guide lines, which is what Visio Guides get converted to when a VIsio diagram is imported, but as highlighted inthey are not equivalent. LC’s Snap To Guide only seems to work at the extremes of an object, not in the centre, not to connection points as Visio Guides do. Furthermore, with Visio Guides, moving the guide also moves the objects glued to them. This does not happen in LCI can acheive near Visio Guide functionality using, say, the bracket style Containers. This allows me to move groups of objects in sync with each other vertically and horizontally. Objects can also be magnetized in both a horizontal and a vertical container which is similar to Visio objects glued to Visio Guides.ButAs far as I can tell the whole of an LC object has to be inside the bounds of a container in order to be Magnetized. Is this true as it will ma

163
Kelsey Gaag
18 hours ago
K
kcrossley
asked in Product Questions
How to Get Background to Print

Hello Team,The background of my swim-lane chart is green.  When I attempt to save as a pdf, the background is white.  How do I get Lucid Chart to print both my chart and the color background?Thank you!Kevin

193
K
18 hours ago
raman.thapar
raman.thapar
asked in Product Questions
Editing employee fields in org chart

I am trying to add new employees but when i edit the names it either disappears or doesnt change from the default assigned in lucid chart eg New Employee (2) How can i have my edits take effect? Also is there a way to have edits in lucid chart automatically update the CSV/Google sheet data set. Right now i have to export as CSV then upload that into google sheets and then import that sheet. Is there an easier way?

426
S
19 hours ago
P
Praveen Krishna
posted in Product Questions
Missing documents

Hi , I have an issue in lucidchart where all my documents are missing after my email ID is changed, and it has created a new account without migrating any of my old documents 

51
Kelsey Gaag
19 hours ago
M
meloj
asked in Product Questions
Can't access Lucid Chart

I’m a long-time user and have tried a few times over the past few days to log in. I removed ad blockers and cookies so you can track all my data and it still doesn’t work. Today I was finally able to login to Lucid (?) and leave this message in Community, but still cannot access LC. I get blank screens loading the docs page and specific projects fail to load all the way. Does anyone else have this problem? And can anyone help? I pay the sub each month- expect this stuff to just work.

51
Humas1985
Lucid Legend Level 4
22 hours ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Monday integration with Lucidspark is currently unavailable

The Integrate Lucid Cards with monday.com option in Lucidspark is currently unavailable. Our team is working on a fix. We will update here in the thread when the integration is working again. We appreciate your understanding and patience as this is resolved!

865
Emma D
1 day ago
R
Richard Watson
asked in Product Questions
Possible bug with "UNIQUE" function?

I am using CONTAINED to generate an array of a members with a particular value (i.e. CONTAINED.”PORT_NAME”).  This works fine, I can see the members of the array.  I can use COUNT to get the number of elements in the array.However if I use UNIQUE on the array it seems to ignore any duplicate entries in the array.   If I create an array by hand with the same values, it works fine.Any suggestions?

182
R
1 day ago
Shanna H
Shanna HLucid support team
posted in Product Questions
Represent the relationships between your databases by building an ERD!🏗️

Entity Relationship diagrams allow you to represent elements of your databases visually using entities. They also allow you to represent the relationships between your databases using relationships. In this example an ERD has been built to represent the relationships between six school databases:Students Groups Teachers Subjects Subject Teacher MarksEach database contains information that relates to information in another database but to avoid confusion the data is organized into separate databases. Without Entity Relationship diagrams (ERDs) it can be difficult to understand what information is stored in your databases and how to use that to your benefit. ERDs set you up for success because they allow you to visualize and in turn better understand how your databases relate to each other.Here you can find one entity shape for each database: Marks Students Groups Subjects Subject Teacher and Teachers. Beneath each entity you find various attributes or additional information that are dir

3701
M
2 days ago
T
turbo2ltr
asked in Product Questions
Turn off line autoconnect

Please stop making Lucidchart “easier” to use, because it just makes it harder to use. Every time I try to use it, there is some new undesired automatic behavior I have to figure out how to turn off.This time it’s lines automatically connecting to shapes that are no where near the end of the line.  I have a line where I want it, and then I move a shape that is in the general vicinity , but no where near it where it would think I want it connected and all of the sudden the line connects itself to the shape I just moved for no reason whatsoever.HOW DO I TURN THIS OFF???Before:  After moving the “white return” shape a little to the left, the line moves when I didn’t want it to.  WHHYYYYYY?  It’s so annoying.

265
T
2 days ago
Shanna H
Shanna HLucid support team
published in Product Questions
Migrate to the new Azure DevOps integration with Lucid CardsProduct update

As of September 30th, 2024, Lucid has released a new Lucid Cards for Azure DevOps integration. The new app supports additional functionality that wasn’t supported on the prior app, such as using cards in Timelines, story points appearing on the card face for user stories and bugs, and showing links between work items via dependency mapping. If you have never used the Lucid Cards Azure DevOps Cloud app in Lucidspark before, you can head straight to our Integrate Lucid Cards with Azure DevOps Cloud article and follow the instructions to set up the new integration and have full access to all the available features.  If you or someone at your company had previously been using the old app, the old app will continue to be available in Lucidspark until January 15, 2025 at the latest. It will be deprecated at that point, so ensure that you have migrated prior to that date. You can migrate to the new app sooner for all Lucid users on your account to get access to the additional functionality. A

19414
Kelsey Gaag
3 days ago
M
Michael Kurtz
asked in Product Questions
Page Name field from Master no longer updating correctly in child pages

We have used the Page Name field on the Master page to identify child pages correctly. As of this morning we have discovered that this is no longer working as expected. It appears to be broken on all of our Lucid Chart files. This accounts for hundreds of files affected by this new bug.

16216
Kelsey Gaag
3 days ago
T
Tim Hayes
asked in Product Questions
Page title is not updating from tab name

Page title in each page (tab) is not updating from text in the tab name like it used to; the title of each page is now the title of the last (rightmost) tab’s title. This just started happening on all of our Lucid chart diagrams, even diagrams we have not updated for months. It appears to be a bug or a very inconvenient new feature. :)I have tried disconnecting from our VPN and that does not help.I have tried opening Lucid in an in-private browser window and that does not help.If I try to export any page in the doc a window opens up about Comment-Only Sharing; and when I cancel the export workflow, all of the pages in the doc adopt the name of the page I tried to export.

212
Kelsey Gaag
3 days ago
Cormac G
Cormac G
asked in Product Questions
How can I disable line snapping behavior?

It is taking me 3 times longer to do anything in this software than it does in mspaint and i wouldnt use it if it was not mandated by my company. How do i disable all crazy line behaviour such that it doesnt snap and doesnt turn into a snake-like series of mini-lines every time i move an object? i dont want any of the objects changing their shape or their behaviour when i move something. Simply disabling snap does not seem to change this auto arrange /auto change line behaviour.  

8408
Micah
3 days ago
tobi
tobi
asked in Product Questions
Conditional Formatting: check if shape is grouped

Hey HeyI want to apply conditional formatting on shapes which are grouped with another shape. For this I started creating a rule with custom formula and expected this to work```=SOME(Groups, x => CONTAINS(x.items, THIS."id"))```But unfortunately this doesn’t. Any idea what’s wrong?

335
tobi
4 days ago
S
Shawn Giese
asked in Product Questions
Lucidspark is not showing priority icons

Lucidspark is not showing priority icons, just gray circles in cards and something like a missing icon when editing the card values. Any ideas? We are using default priority icons.  

163
M
4 days ago
A
Andreas Seibold
asked in Product Questions
Text disappears in BPMN Task Box

when I write text in an BPMN Task Box and I have more than one line break, the second and the following lines dissapear. This is a bug. It doesn´t make it possible to write more than 2 lines in one box.

257
Amelia W
4 days ago
Sphere A
Sphere A
asked in Product Questions
Last login date for users

Hi We would like to see the last log in dates of our users (licensed and unlicensed) Please advise how we can get that info? Thank you

937
Amelia W
4 days ago
L
Llouise Rich
asked in Product Questions
Smart Containers not showing configuration tab

When using the Smart Containers template, I’m unable to edit the containers by clicking on the ‘Smart Container’ as directed in the guidance, is there additional steps to follow to be able to edit the layout of the smart container?

277
Kelsey Gaag
4 days ago
Lucid Software Inc. Supplemental Community Terms