Product Questions

WHATAfter inputting an arrow object, placing it somewhere, changing its color or or size, Lucid won’t allow me to move the object position to a frame.EXPECTED BEHAVIORRegardless of when: ANY object (including arrows) can be placed in a different place.STEPS TO REPLICATEInput a frame. Input a randome image. Input one arrow, touching the image within the frame, and also background “blank” space of the frame. Configure the arrow: Change thickness Change colour Input two more arrows. Go back to your first arrow, and it wont let you change is position as an entire object (lets say, moving your first top arrow to the bottom).TROUBLESHOOTINGArrow does not have “Lock” on. “Lock” frame and the “Image” object and try to move the arrow. Trying “cmd”,

Whenever I right click after selecting an existing swim lane and choose “Insert Lane Above/Below”, the page becomes unresponsive and I am forced to shut down the page and reopen it again. The error code given in my chrome browser is: Error code: RESULT_CODE_HUNG. I’ve rebooted and tried a different browser.I’ve already checked my wifi connectivity and everything is running as normal. 

I have an org chart where everyone’s photo is uploaded into Lucidchart; however, not all images will load. This was working up until today, when I added 2 new employees to the chart. Whether I’m exporting to PDF or JPG, certain images will no longer appear. I have checked their file size, and they are within the limit. Here is an image to show that the files are uploaded into Lucid. Can someone assist?Becca

I am using Google Slides with the Lucid plug-in and yesterday I updated the charts in Lucid and then went to update the images in Google Slides.All of the images resized and many lost the images of the staff members from the cards. Some charts just lost everything except the Key.Everything was working fine a couple of weeks ago and I am stuck as to why it is now broken.I have tried clearing the cache and cookies on the browser and restarting the mac. Nothing seems to work.The staff images are all fine in Lucid, although when I go to import the images using the plug-in the previews shown are broken and are what import into slides. I have attached 2 images to show the staff members in Lucid (3 show) and then what I get in Google Slides (only 1 shows).Has anyone else suffered with this issue and do you have a fix? 

We want to know how you are using Lucid in your AI-related projects!Whether you're documenting a process that you want to automate with an AI agent, mapping out AI strategy, or anything else that involves using Lucid to help with an AI project, we want to hear from you. This can involve using any Lucid features, not necessarily just Lucid’s AI features. Drop a comment below: How have you used Lucid in an AI-related project? Got a screenshot of a cool workflow? Feel free to share that too! 👇

How do I color one tile at a time in a flowchart?

Hi there, My lucid chart is condensed all of a sudden. There was a whole flow in there, but now boxes are layered on another and the whole chart is hard to read. I can’t access version history to fix it. Please send help :)

Being a business architect of FM service industry, need to create SOP for fleet management without software use, one manpower booking GRN & invoices ((approver will be HR) and preparing dashboard summary for executive management (PMO, OM, GM) - 84 vehicles of different types.

When exporting presentation mode to powerpoint.  The powerpoint export does not display the Jira Cards.  Has anyone ran into this issue.  

Having ability to pull a previous prompt to modify and update process mapping would be invaluable - AI concepts of transparency, explainability, opacity - OECD components / EU AI Act. 

Hi, I am trying to import data for an org chart. when I click the .csv option and then Next, nothing happens, nor does it with the Excel option.I notice that other windows are not working in the platform, i.e.: the link to account information in Lucidchart under my icon doesn’t open a new page.I don’t have pop-ups blocked, they are allowed.Please help.Nathalie

When exporting a multi-page document to PDF in Lucidchart, the document preview does not allow the user to scroll all pages as it once did. Only the first three pages are visible.This is the maximum I can scroll to the bottom of this 6 page test document.  Additionally, the mouse wheel used to scroll pages and this was changed to zooming in and out.  Ctrl+Shift+MouseWheel is now required to scroll up and downBrowser is Chrome

Hi…..can any one help…..when i go into either Lucidspark or chart …..by documents are just scrolling to the left on their own…………..so I can update or work on anything ………...it is really curious as i have never had this before. I have tried to see if its a setting …..but am lost as to how to fix it……...its like Lucid has a mind of its own😂…………… many thanks ……….

I would like to use different templates in different tabs of the same Lucidchart document. How do I do that? Thank you

Hi I can see my project on Main page , However , After open project is empty. I have tried to logout and login., 

Looking for a way to auto-number the steps in your flowchart? Check out this post on how you can utilize conditional formatting and formulas to accomplish this!  Please use the steps below to accomplish this on your diagram.1. Add shape data "Start" to a start node with the value 0. This allows shapes connected to it to know it's part of the flow chart (as opposed to the note).2. Add data "Distance" to all of the shapes with the formula =count(upstreamdeep) + upstreamdeep.Start. This will be defined with the distance from start or error (if the shape is not in the flow chart).3. Add page data "Numbering" with the formula=grou

I have quarters set up on my timeline but it’s automatically setting April - June as Q2 for example (using the calendar year) whereas I’d like April - June to be Q4 as I work to a financial year of July - June, is this possible?Thanks

Hello there. I’m having intermittent (mostly failing) MCP connection issues across a broad number of AI clients (MCP Inspector, Claude) as well as on our MCP security gateway (barndoor.ai). I tracked it down to OAuth flow taking too long. Metadata discover (fast) Dynamic client registration (1.5s) Auth - granting permission (15.5s+) Token request/exchange (12.5s+)Those last two steps are likely causing the timeouts we’re seeing on AI clients as well as on the gateway.

Have you ever felt like your flowchart was getting a bit unruly due to its size or complexity? Try using Lucidchart’s Layers feature to scale down a complex flowchart into more comprehensible bite sizes.   👷 Build a main layer There are an unlimited amount of ways you can organize your flowchart using this technique. In this example I’m going to make one main layer that will act as the starting point for my flowchart. To do this: Click the Layers icon in the bottom-right corner of the workspace. Click the plus sign icon to add a new layer. Title your layer. I chose to call mine “Main Layer”. Drag flowchart shapes onto the layer.   Within the Layers menu you have the a

This new Contextual Panel flyout panel feature opens on me constantly, and is extremely frustrating.My diagrams make extensive use of the AWS objects from the Standard Library.  Every time I select an object that Contextual Panel will fly out from the right edge, regardless of how many times I close it.  There is no view menu option to disable this thing.  I do NOT need to edit the data properties of these objects every time I select one.   When working on a smaller screen, it is especially annoying.To reproduce, create a new diagram and drop any of those AWS objects from the Standard Library.  It’s likely triggered by others as well.Please provide a method to disable this panel display.  Most straightforward approach is to make it an optional toggle like the Layers panel.Thanks!

I’ve always had the option to export or a print a LucidChart document.  Today, both options are unavailable / greyed out.  

Still battling with the import of .pdf thumbnails. To be fair the process is better than it was during my earlier issue 8 months ago. I am now thinking of cancelling my subscription to lucid and going with another solution. I import the .pdf and then switch to the second page. After some processing, i try to import the thumbnails, but after they are uploaded and frustratingly show the correct images they all turn to an error icon and I see “Image upload failed” error message.

I initially paid for the subscription when I reached the maximum number of shapes available for a free account. What happens to this diagrams if I cancel my subscription? I understand I will not be able to add more shapes but will I be able to access the diagram or will it be deleted? Thank you!

Course instructors at our university have reported student access issues when using Lucid during live class sessions. Students who are logged into Canvas encounter access permission problems and are prompted to request edit access in these scenarios: Clicking "Open in a new tab" on a Lucid board embedded in a Canvas page prepared by the instructor Clicking a breakout board link prepared within the main Lucid board by the instructor Please advise on how to resolve this issue. It is not feasible for instructors to manually grant access to large numbers of students individually during live sessions.

The symbol for creating a hyperlink is light gray in my screen and cannot be used. How can I link to a URL or email? Another question is whether you can also use a link if you convert the document to a PDF