Product questions

I want to create two completely separate mindmaps in the same canvas for two separate processes.Then I want to connect/join one mindmap with another? how can I do that in lucidspark or is that even possible?

For example one task is to make a tea, can i then click into the task and write the steps of how they make the tea in there?I have a large number of tasks which have steps to them, and i want to click the task and open it up to see how its done, is this possible? I don’t want to create another flow to explain how the task is done if i can avoid it

There seems to be a bug when copying and pasting nested objects (or at least nested frames & containers).On board 1, all frames are contained, so if I drag the outer frame everything inside moves with it.When copying and pasting onto another board, the nesting is lost for many of the frames. They appear behind the container and are no longer inside it.Screenshot: (In the bottom one, all the light gray objects are hidden behind the frames that they were supposed to be inside of.)

I have created a floorplan using the standard template “Office floor plan” as a starting point.  For some reason, I am not able to see a “Shapes in Use” section in the Shapes panel, and I have spent 2 hours trying to figure this out, and researching online.  It is just not there, anywhere on the Shapes Panel.  See screenshot below, which also shows some of the custom shapes I have added to “My saved shapes” library. Interestingly, if I create a new document based on the same template, i DO now see a “Shapes in Use” section, however it only has one item (black rectangle) despite their being many other shapes in use, per the diagram key and floorplan itself.   See screenshot below. I am not sure what I am doing or have done wrong such that I am NOT seeing a Shapes in Use section.  Please HELP.  Thanks in advance.

I am currently unable to download PDF files to my Lucid boards. This has been happening for a week or so now. The files just ‘hang’ when importing the thumb nails: 

Lucid is currently experiencing an issue with Lucid AI. When accessing Lucid AI, you may encounter an error message that says “Something went wrong on our end”.Our Development Team is looking into this issue, and we expect the issue to be resolved shortly.We’ll provide an update via this thread as soon as the issue is resolved.Feel free to let us know if you have any further questions in this thread. Thanks for your help and patience! April 15th, 2026 update: Our development team is still urgently looking into this issue and we hope to have an update for you shortly. This thread remains the best place to stay tuned for an update.If you have any questions in the meantime, feel free to comment down below. Thank you for your patience and help as our teams continue to investigate!

Hello, I’m trying to update the tier leves in my org chart. It says “Inherited from Org Chart”, but when I try to update the teir, it is greyed out. I want to add more teirs and update team member’s tears. We have instances where different tiers/levels report into the same staff. Thank you.

Hi community,maybe someone here can help me.I currently have an Excel file connected to a Lucidchart diagram. Both the Excel file and the Lucidchart document are used collaboratively by multiple teams.The problem is:The data only synchronizes when I personally open both the Excel file and the Lucidchart board. If I don’t do this, changes made by other team members are not reflected. This means I have to open the Excel and the Lucidchart document every day just to trigger the sync.Is there any way to have the data synchronize automatically in the background, or without having to manually open both files?Thanks a lot in advance!Best regardsMelanie

Hi Community,In Lucidchart, it is possible to edit data directly via the right‑hand context menu under Data, which then writes the changes back to the connected Excel file.For me, this works fine (I am the owner of both the Excel file and the Lucidchart document).However, when we tested this with a colleague, it did not work for her. As soon as she tried to edit data, all shapes showed the following error message:“We couldn’t sync your data. Click to try again.” Clicking the message does not resolve the issue, and the data does not sync to Excel at all. The error message appears on each individual shape and only disappears after all connected data is removed and re-linked again.Are there permission, ownership, or sharing restrictions that prevent collaborato

Observed behaviourWhen exporting a frame with contents (eg screenshots, post it notes etc), selected items are EXCLUDED from the PDF Eg a horizontal lineExpected behaviourALL items within the frame should be INCLUDED in the export

We’re currently experiencing an issue with the PDF extraction feature and wanted to check if anyone else has encountered something similar.When attempting to extract content from a PDF, the tool continues loading for around 15 minutes before ultimately failing. This is consistently reproducible across multiple files.Has anyone seen this behaviour before or found a workaround? 

As of today (April 13, 2026) I am unable to resize any object once it’s added to the board in LucidSpark and LucidChart.  I’ve checked and changed any and every setting possible, but nothing allows me to resize any object.  I’ve tried to resize frames, images, and shapes.  

I am already exhausted from fighting with your software! I regularly encounter an error stating that the memory is full. I have purchased a paid plan, but the problems still persist. I have cleared all cache, yet the error remains.In my daily work, I handle many projects: I develop a project, download it, and then delete it from the program, but every time I run into a memory overflow issue.Could you urgently fix this and help me? What am I doing wrong? Please review my profile and make the necessary adjustments so that the memory works properly and I can continue working on the next project.

Hi,I’ve repeatedly tried to access two features, and in both cases been blocked by request for email verification, however the verification email is never sent out. Case 1 - Access to ZenDesk https://lucid.app/zendesk      

Hello team,when submitting an AI prompt on Lucidchart I only get the error “Something went wrong on our end”. I tested it on different browsers, and in incognito but the error is the same.By looking at the network requests I can see the call returns a 500 error. See screenshot below.How to proceed?Thanks 

I have uploaded custom fonts to use in my documents previously, but noted that these are no longer working.I have attempted the usual trouble shooting steps, including clearing my browser cache, using different browsers and connecting both on my work and home networks as well as restarting my Mac (Macbook Pro M3 2023 running MacOS 26.4.1)I also disabled these fonts in Lucidchart and then re-uploaded them, including a new font that I had not previously uploaded. These are all licensed fonts that do not flag Lucid’s internal system controls. I have also attempted to upload these as Brand Fonts, as I am an admin of our Enterprise account.None of these have provided a fix. When I attempt to switch fonts the font name appears, but is greyed out an non-selectable in the drop-down menu. Screengrab of font m

Hi I have been assigned to the correct organization with correct license and role.I couldn’t see any documents.Please help.Thank you. 

I have tried to move my third page content all around the canvas to get it to show up in the print preview and it will not.  I only see two pages out of the 4 it creates when I place it down and to the left of the first two.  What is wrong?   I have printed many multi page documents before and this is the first time I have seen this glitch.  

I have a live connection with ADO and can successfully import work items.  the 2 way sync is enabled.When I try to create an item, it pulls in all the expected fields to be populated, and when the Create button is pressed, the card appears on the spark board and fails to create.The State field was not in the list of fields to be populated before pressing Create, which seems OK as the state should b defaulted to new for a freshly created item.  

I need to make the photo in the org chart larger. Has this functionality been created yet? Thanks.

We’re making it even easier to export your documentation with the ability to export Lucid documents as an image file directly within Lucid AI.To use this feature, ask Lucid AI to export your file in a supported file type (PNG, PDF, JPEG, SVG), and the AI will handle the rest. Whether you need a high-res PNG for a presentation or a PDF for a report, Lucid AI will generate and download the file for you instantly.What’s new?Export Command: Include export in your prompt, and instantly download your document. Smart Cropping:

How do I display my data on my shapes? I have project details including stakeholders frequency of communication deliverables for the project etc. in a Google Sheet. I’ve imported it and want to use it in conjunction with the Communication Plan template but I don’t know how to get my own data on the shapes!

You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes

Hi,I am having an issue with my org chart.  I don’t understand why the images that I delete from the file still retain the weight of it in the documents.  I have deleted images of several departments.  There should have been a lot of space freed up in the system.  Yet, it shows no change.I contacted support but it’s been four business days and no one gotten back to me.My company has been a loyal customer since 2012.  Can’t believe no one gotten back to me.  So I am hoping that someone in the community can give me some help in this regards.

Lately, there’s been a lot of discussion around improving creative workflows using visual tools, especially when it comes to short-form video content. While working with video editor one challenge that stands out is organizing ideas before actually starting the edit—things like sequencing clips, planning transitions, or aligning text overlays. So need some opinions like do you use diagramming or whiteboarding tools from Lucid Software to plan video content? Does visual planning actually streamline editing, or does it feel like an extra layer of work?