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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,417 Topics
  • 12,716 Replies
5417 Topics
T
Thoko
asked in Product Questions
Why is it so hard to find advanced shapes?

I haven’t had a need to use Lucid Chart in the last couple of months, and now that I come back, the design looks somewhat different. I found it annoying that if I pick a template that uses distinct kinds of shapes that Lucidchart doesn’t automatically change the list of default shapes that are available to me, and I had to manually make some adjustments to my project in order to get access to additional advanced shapes from a separate list of shapes. But now I can’t even find this option. I selected the template for a “Decision Tree” but in my tool bar on the left side I don’t see any way to select any shapes that are of the decision tree. All I have access to is the plain shapes like squares, circles etc. Am I missing something here? Has nobody else experienced this problem with templates? Does anybody have a solution? I’m legally blind and I have given up on trying to find the answer by myself. Its taking up too much of my day.

1
T
55 minutes ago
W
WarwickFoster
asked in Product Questions
Excel Import for ERD failing on polymorphic field

Issue 1 - On the following ERD import lines 2 and 3 point to two tables from on field. I would like both lines drawn but only one is draw. postgresql;"TEST";"public";"TableA";"TableAId";"1";"UniqueId";;"PRIMARY KEY";"public";"";""postgresql;"TEST";"public";"TableA";"ObjectId";"2";"Lookup";;"FOREIGN KEY";"public";"TableB";"TableBId"postgresql;"TEST";"public";"TableA";"ObjectId";"2";"Lookup";;"FOREIGN KEY";"public";"TableC";"TableCId"postgresql;"TEST";"public";"TableA";"Feild1";"3";"Choice";;"""";;;postgresql;"TEST";"public";"TableB";"TableBId";"1";"UniqueId";;"PRIMARY KEY";"public";"";""postgresql;"TEST";"public";"TableC";"TableCId";"1";"UniqueId";;"PRIMARY KEY";"public";"";"" 

4
W
3 hours ago
A
Ajay Jagtap
asked in Product Questions
Query about Free License

If the user has a Free license, then can that user “Share” the Diagrams to other user in the company who has Free or Enterprise license ?

1
Amelia W
4 hours ago
S
Sasha-EE
asked in Product Questions
Why can i not edit the size of my ERD shape

I am attempting to have two ERD objects with the same number of rows match height in my LucidChart document. Regardless of what settings I have in the document (snap to grid on / off, snap to guidelines on/off), I cannot use “Match Size > Height” or manually adjust the height of the smaller ERD object to match the height of the larger one.I believe the left is taller because of some capital letters in the fields - these cannot be changed. I cannot find any kerning options to make the font heights consistent between the two shapes.Please help me. This looks like trash and I’m used to being able to create professional looking diagrams with LucidChart.

2
Amelia W
4 hours ago
J
jono sinclair
asked in Product Questions
MULTIPLE CONNECTING LINES FROM SHAPE IS GONE?

This will be a deal-breaker if not solvableWe used to drop a picture in, and be able to connect lines from ANYWHERE across the outside of the image to other items. Now it seems we can only do TOP/BOTTOM/LEFT/RIGHT not “anywhere”. eg a rectangle picture with 12 lines coming off the bottom (for a schematic showing 12 separate port outputs)Please advise!!!!!  

11
W
8 hours ago
A
aaronatoctopuslabs
asked in Product Questions
Azure DevOps integrated cards are all greyed out for editing

Hi, I’ve got a board with a bunch of ADO linked cards that has been working great but today when I’ve logged into Lucid to try and edit the cards the edit fields are all greyed out.  I can open the cards in ADO from Lucid and make the updates in ADO which do sync back but I can’t seem to make any edits in Lucid directly.  It was all working find last week.  I’ve tried disconnecting and reconnecting my Microsoft account but the problem persists.  Any idea’s what the problem might be? 

13
R
8 hours ago
M
Mark Sheppard
asked in Product Questions
Manage Editing of Layers in Lucidchart

I am wanting to share a document in ‘Chart to a number of individuals so that they can provide input.When I did a Google Gemini search, it suggested that I could create layers and name them for each user.  Then, I could share the document and control access to the layers so that if I named a layer “Ima User”, only ima.user@domain.org would be able to see and edit that layer only.Gemini’s instructions went on to make mention of an Inspector panel (in the View menu) that would let me see settings for each layer, however, I am baffled as to where that panel (or equivalent) might reside.My gut is telling me that Gemini might be operating off outdated information, so, any current guidance or assistance would be gratefully received at this end.

6
Ashley C
8 hours ago
Phillip W
Phillip WLucid support team
published in Product Questions
Canvas Integration Troubleshooting

Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at: Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this. Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit. 
If none of those tips help drop a comment below and include the following information:
 A screenshot of the issue A screenshot of any error messages or pop ups that appear A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing

583
A
8 hours ago
Daniel M102
Daniel M102
posted in Product Questions
Bug with Publish

The title of a page for a published link is not correct.When you create a published link for a single page of a chart the title given to that page's template is not correct. Instead the title is always the title of the second page in the chart regardless of which page is published. It is correct however if you download that page directly.

12
Kelsey Gaag
10 hours ago
H
Hot Rod
asked in Product Questions
Data linked connections between objects?

Is it possible to create connectors between objects that are defined by a column via data linking?Ie. would like to define a “Parent Object” column to define the connection between a current row and a parent object.  It would very much be like a Org Chart data sheet between a manager and a direct report.

0
H
10 hours ago
Mrs. B
Mrs. B
asked in Product Questions
Is real-time collaboration unavailable with the free version?

If you are using the free version of Lucidchart can you collaborate with other users in real-time on a document? My students created accounts this week and I wanted them to work in pairs on a mind map but when they share it only one student has editing access. The other has comment only access even though both students have permission to edit in the sharing settings. (I requested an educational upgrade but I would like to know if it is possible for us to use Lucidchart for real-time collaboration before that takes effect.)

3
Kelsey Gaag
10 hours ago
Clara101
Clara101
posted in Product Questions
Cambiar email y contraseña

¿Cómo cambio el correo electrónico y la contraseña de mi cuenta?

5
Kelsey Gaag
10 hours ago
T
Tom tom-tom
asked in Product Questions
Number of image uploads vs performance - LucidSpark

Just thinking of using LucidSpark as a collaborative image mood-board but wanted to ask whether uploading hundreds of good quality images to a single infinite board would be OK? Would it be slow to load and move around? Would it be a massive memory eater?Thanks.

0
T
11 hours ago
A
Adam2022
posted in Product Questions
Bug; autosaving - and therefore updating last modified data - upon viewing process

If I open a Lucid chart that a different user has modified, as soon as I click to navigate the flow (not changing), Lucid auto saves and updates last modified data. I assume this occurs as I have the licence to edit the flow, however as I have not made any changes I feel that this is a bug.I can see this is discussed on an old post; Open a chart without changing modified date | Community (lucid.co) - however can this bug be fixed?

1
Shantel Gillette
11 hours ago
Faiza K
Faiza K
posted in Product Questions
How can I use crows foot notation in Lucidchart?

How can I use crows foot notation in Lucidchart?

5
J
13 hours ago
B
Bharat Sharma
asked in Product Questions
Block the custom Fonts upload by users

As per the current design, we have observed that any user is able to upload custom fonts in Lucid and collaborator are able to use that font. But we are facing issues due to this and we need to block users from uploading the custom fonts. This should be only allowed by Admins. People should be able to user fonts only allowed/uploaded by Admins.

0
B
13 hours ago
Clara101
Clara101
posted in Product Questions
¿Error de facturación?

Me facturan por una suscripción a Lucidchart pero cuando inicio sesión dice que tengo un plan gratuito y quiere que me actualice. ¿Puede alguien ayudarme a averiguar qué está pasando?

3
Zuzia S
13 hours ago
B
btoAO
asked in Product Questions
Grey overlay in Visio imported chart?

I just importet a Visio document to LucidChart, and it seems that some weird grey overlay was added This overlay does not appear when the file is opened in Visio. Is it some setting that i have set up incorrectly, or is it maybe something unique to Visio imports? I have not seen it before.  Any help would be appreciated. Example: 

1
Humas1985
Lucid Legend Level 4
14 hours ago
R
Renaud A
asked in Product Questions
Issue for users in mainland China?

It seems my colleagues in mainland China sign up for free when I invite them to see a document. They see the form to sign up with their email address, they input the information as required (no warning about something incorrect/missing), but the button to sign doesn’t work.Or is there something they are doing wrong?Thanks.

2
R
19 hours ago
E
Emanuel Tapia
asked in Product Questions
Offline mode enabled while online

I’m working on a document and it keeping showing as offline iven if im online.

2
I
1 day ago
R
Rujeanne
asked in Product Questions
File menu not accessible

The file menu is not visible/available on the documents I’m working on - I can not export. 

9
S
1 day ago
C
Clif
asked in Product Questions
New UNWANTED Shape Creation and Placement Suggestions when I just simply want to connect one shape to another

Um, I’ve used this software quite a bit the past 4 years. I haven’t touched it much in the past several months. What happened? What is this new silly auto suggestion where when I want to simply connect one shape to another by selecting the little dots that pop up on the sides of a shape, NOW it’s automatically suggesting a shape in a new random wrong direction.So now rather than being super speedy with connecting shapes after the fact, I am now having to manually press CTRL every single time.What is this featured called and how do I turn it off?I’ve turned off snapping options. And if you turn off line connections….well then you can’t snap at all the way you USED to.Whyyyyy change things that worked and not make it easy to revert back? Might as well go back to PowerPoint or Slides.Photo example attached.  

1
Paul W102
1 day ago
Steven101
Steven101
posted in Product Questions
Place text on a shape but I don't want it automatically connected

Hi I have a rectangle with 2 vertical lines connected below it. When I place text over the rectangle the text gets connected to the lines. Is it possible to disable auto-connect?

2
Paul W102
1 day ago
A
Andrii Prokhorov
asked in Product Questions
Lucid domains/FQDNs for correct operation

Hello!I’m trying to find the list of all domains/fqdn’s required for correct Lucid operation. We’re sitting behind the proxy and some of the users are experiencing issues with “offline mode”. Can someone share the list?Thanks!

1
Phillip W
1 day ago
R
rhett prft
asked in Product Questions
Is Shape Data converting strings that look like hex values to decimal?

In a shape data field that I’m using for text values, when I enter “0B1” as part of a sequence I’m constructing, the field converts it to “1”. This may be a unique scenario and I’m not going to spend time testing other hex values, but is anyone else aware of this? I’m also using an Edge browser and I don’t know if it might be doing this thinking it is “fixing” my input.

1
Kelsey Gaag
1 day ago
Lucid Software Inc. Supplemental Community Terms