Product Questions

I have the following case:I create a base diagram, that other people have to copy and add somethjing to it I use a few containers with “assisted layout” and a bunch of arrow “connecters” between the elements inside of them When I copy the diagram or duplicate tab, all the connectors going to containers with assisted layouts are goneI tried to use master page, locking, unlocking, removing all layers, nothing works, I always loose all the connectors between elements.

There’s a wierd line across letter N in Komika Hand font, due to poor vector edges. See:? I know this is not the end of the world :)   

Previously used to work grate now is broken!When:The text in a message is longer than the distance between participants.Expected:The participant’s lifelines are moved apart to accommodate the text.Actual:The text on the message line overlaps with the life line of participant making it hard to read and looks awful.Also the Alt text should have a opaque background or indented to not overlap the lifeline.

When I create diagram as code using the new mermaid functionality in Lucidchart, and then import it into a Google Doc using the official Lucidchart integration, the text on the diagram is not displayed in Google docs.This was also reported here, but that question is marked as answered, without a solution to the text problem.Example diagram:stateDiagram-v2 [*] --> state1: The first state state1 --> state2: The second state state2 --> [*]: The end state note right of state2 This is a note on the right side end noteThe result in Google Docs

I’m using safari browser on ipad. I can’t figure out how to duplicate or copy/paste an object selected using the lasso tool. (Am I wrong to assume a tablet is a first class citizen in this world?) Please help!

I’m trying to import shape from Cisco Visio Stencil but something on Lucid seems to have changed where the shapes no longer fully load after a successful upload.The same Cisco Visio stencils that I am still using and know is working no longer works as well when I tried to re-import them as a test. I’ve uploaded vss and vssx files in the past without any issues. I’ve also waited for a while in case they just needed time to upload but to no avail. I’ve also tried uploading using edge, chrome, firefox, and incognito/private but still no luck.Anyone else having the same issue? Example of re-import of a vss file that is not loading the shapes properly:Confirmed Working vss that I uploaded/imported months ago:

Hello, I am new to Lucidchart and I have a few questions.I have created an org chart using an org chart template and imported data from Excel.  I tried to use the Data Link function but I don’t seem to have the “Two-way sync” button.  Is this feature available in my version of Lucidchart?Is it possible to add a different shaped box so that I can include a formula to sum up the different shapes? Can you help with how to make bulk formatting changes to several boxes at once.  For example, if I want all the Role Titles to be bolded, how do I do this in bulk, rather than one by one. Is there a Conditional Formatting rule that can count the number of Direct Reports+Supervisor?  For example, if the Supervisor has 3 direct reports, I want count to be 4 (instead of 3) to show the total number of FTE.

I’m using the Rectangle Container, from the Container sub menu, and once it is on the canvas and selected I can see “Add Title” positioned centrally just above the shape outline When I try single clicking in that area to set the title, the Drag Line from shape arrow pops up and I can’t get to the Add Title area.  Double clicking in the vicinity opens up a new text box that isnt associated with the container.I eventually double clicked in the right place which is within the container, on the other side of the top outline from “Add Title”.  So, the title is now set and is part of the container, as it moves with it.  However, the “Add Title” grey text is still visible above the container whe

I want to align the position of the phone icon so that it lines up with the API Gateway of Service A and also aligns with the internal ALB within the Security Group. The arrow line keeps dropping, and I want everything to be on the same plane, but I can’t get it to work. Do you have any suggestions? Video https://drive.google.com/file/d/1GbzgmVhooI3o2V0xrPI3kAy4jXYcgAxR/view

I have a document where an SVG export with “Crop to content” consistenly fails to determine the correct bounding box of the content.The detected box adds ~600px of whitespace at the top, before the first element in the diagramAnd no, there is no addtional, hidden element at the top. or at least, nothing that is selectable in the editor. 

Hello,I’ve been charged with moving my companies file sharing from dropbox to Lucid. We use lots of inDesign files, but when i try to upload them to Lucid i receive the ‘-error 50’ message on my macbook. I’ve copied these files to the desktop so their local and downlaoded. I have tried duplicating them and running the ‘xattr -c /path/to/pdf’ on the terminal to remove problematic attributes, but nothing is working. Has anyone had a similar issue/found a solution?best,Mark

I have large diagram that I am showing in the LucidChart Confluence Macro. The diagram shows up great with one exception. I have link text in the diagram. When you click on the link text in the diagram, the actual link pops up in a small modal generally in a corner of the main diagram. This is not ideal, in that it is not always obvious as I’m looking at the link text, not at the corner, but it sort of works. The problem is that if I’m zoomed into the diagram and click the link text, the link modal does not show up at all (it seems like it pops up outside of the visible frame). This makes the link appear to just not work. I noticed that if I click on the link text and then zoom out, then I’ll see it in the corner of the diagram, but I don’t know how a user would ever know that they need to do that. Isn’t there a way to have the link modal pop up over or directly next to the link text that you clicked?

error messageWhen I click on “add results to the board” I get this error message and the results show up overlapping the activity - it also doesn’t show the timestamp of results like it used to. This all of a sudden started happening after using the same visual activity for months. What is wrong?

As of March 5th, 2025, the airfocus Chrome extension is no longer active.

It seems that the new Confluence plug-in has different behaviour and has broken existing pages we have e.g. existing diagrams not showing or showing incorrect page.Editing the Confluence page and reviewing / updating the macro settings appeared to fix the problem, until it became apparent that changing the settings for one macro on the page changes it for all - so that all macros now show the same Lucid page.Here is the scenario:One LucidChart document with multiple tabs / pages One Confluence page with different diagrams (pages) to be included in different sections of the page Using: View only Specific range, with only one page specified Simple Viewer Automatic update turned on Outcome is that if I edit settings for a diagram in one section of the Confluence page it shows the correct page, but then also changes all other sections to show that same pageIs this a bug or a n

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific La

Just wondering if anyone knows if there is a progress bar shape or scroll bar in Lucid where I can move the progress as needed. Similar to what is available in Visio.

Hello all. I am trying to find out if what I am trying to do is possible. I have not been able to find any example searching around that fits my exact use case or leads me in the right direction.  I have explained it in the attached image below. Thank you in advance for any input anyone can provide! 

I was searching for a circular arrow in the shapes but couldn’t find it anywhere. Any ideas where it can be? Or do I need to create it somehow from a few shapes by myself? Thanks in advance for answer.

I would like to edit a file previously created in Lucidchart but I only have the file in pdf and can't work out if/how I can import it?   Thank you

Hey there,I’ve been using Lucid for a few years, generally just for simple diagramming. I’ve noticed recently that the grid lines have gotten much lighter and lost the 4x4 “sub-grid” within each major grid cell.When I create a blank diagram and get prompted to select a template, the grid appears behind that dialog as I’d expect (see attached `lucid_grid_expected.png`). As soon as I exit out of the dialog, however, I lose the sub-grid and dark grid lines get very light (see attached `lucid_grid_light.png`).Oddly, I’ve also noticed that when I go try and take a screen shot and want to select a region of the screen, the grid appears add I’d expect, but only under the selection area (see attached `lucid_grid_screenshot.png`). When I actually take the screenshot and look at the image, the grid is light and large.I’ve played with all the various grid settings, and it is indeed enabled, set to line, etc, but can’t seem to get back to the grid I know and love.

for example i have 1 object connected to many other objects, i want to find another object that was linked to the first one, how can i quickly move to another one simply, without navigating with my mouse?  

Hi team,   Credly have sent me to you!  I didn’t get anything after completing Creative Facilitation and I really want this on my Credly profile for public sharing.  I reached out to their support as I got no email and they’ve sent me to you unfortunately with an email address that didn’t work, so I’m trying here :)   La Mcsharry Nov 17, 2025, 13:10 AST Creative Facilitation 2025-Nov-06 5 of 5 courses 2025-Nov-17 I enrolled, completed and accepted the Course and have selected notifications to g

On an enterprise plan with the Lucid extensions installed following Lucid instructions. For both Spark & Chart when trying to send a slide from Spark/Chart to Google Slides all members of our team get the following message:“Access blocked:  This app’s request is invalid”“You can’t sign in because this app sent an invalid request. You can try again later, or contact the developer about this issue…Error 400: redirect_uri_mismatch”When clicking on error details it says the redirect URI doesn’t conform to Google’s OAuth 2.0 policy. 

I frequently need to copy my diagrams to the clipboard and paste them into a document. The steps I take now are: Go to File > Export > PNG Use a screenshot tool to copy from the preview Is there some simpler way? I feel I should be able to do this without relying on the screenshot tool.