Product Questions

I am importing data from an excel spreadsheet into LucidChart.I need to import several hundred rows of data into the chart.Each row in the spreadsheet must appear as a rectangle in the chart.Each rectangle should contain the contents of each cell in the corresponding row.How do I set up the import so that each rectangle will be:a) certain dimensions (or autofit)b) a certain distance directly below the rectangle corresponding to the prior rowc) in the same order, stacked vertically, as the rows in the excel spreadsheet. Currently the imported data appears with the rectangles arranged in an n x n matrix, instead of in a single vertical file.

I would like to upgrade my Lucidchart account to the Pro version. However, when I go to click on Change Plan in the “Plans & Billing” section of my Educational Account, it does not do anything. I’ve tried this for a couple of days now. Could you please let me know how to upgrade to a paid account? Thanks.

Dear all   I have created a flowchart with URLs behind several steps in the process. Upon clicking them the user should be taken to the URL. In the left bottom of Chrome it also shows the URL behind the item. When clicking it though it seems that the LC plugin is going into drag-drop mode. How can I have the links working upon clicking the item instead of having to include a note with all my diagrams that people must use right-click -> open in a new tab? I suppose this is a feature that should just work as designed without special workarounds? 

I have completed some Builder Badges, but I am unable to accept them in my My Profile. I did not receive an email from Credly as well. Can you please provide a way for me to accept my badges? Thank you! 

Email was inadvertently tagged “Personal” but should have been “Business.” I have followed forum questions / advice and tried to delete to start over again, but Lucid won’t allow me to delete. How do I “undo” to correctly set my email as Business?

I am an individual plan user. I am getting an error while trying to import .vxdx or .drawio file. Getting error “Board failed to import”. There are no other error details.Any suggestion?

Is this a known issue and is there a work-around? I’ve used this feature of Smart Containers for many years and have never had this issue before that I can recall:-----When applying Set default shape style on a Smart Container (including Lucid’s out-of-the-box sample), the new style is successfully applied. However, the text inside the container tiles changes from the expected data source content to this string: [object Object]Steps to ReproduceOpen Lucidchart and create a blank diagram. Insert a Smart Container and use Lucid’s sample version. Make a text format edit within the container Activate "Set default shape style" via the Smart Container toolbar under Layout > Style Observe that the style applies, but the text now displays [object Object] instead of the data source content.Expected BehaviorDefault shape style should apply without altering the text content.Actual BehaviorStyle applies correctly, but text content is replaced with [object Object]. Reproduced error in multiple b

For a couple of weeks now, I experience a sharp drop in the quality of the search results when I use the search bar on the documents page. The search became basically useless. To make a very simple example, when i search for “blank diagram”, there should be a couple of hundreds Lucid documents listed, as a result of, you know, colleagues (and me) creating documents and forgetting to name them.Let’s have a look into my folder “My documents”, documents sorted in alphabetical order, section B: However, the result is this:  My colleagues have the same problem. I was wondering if anybody else was experiencing that kind of issue. 

Disappointed that I don't see an icon for Microsoft Entra ID. There are related icons but not the main.

How do I get this line to drop straight down vs. to the side?  

Just started today, I can’t see anyone that’s on the board unless it’s a signed in user. Cannot see visitors. 

My org chart (using the org chart template) suddenly is showing the direct report and total report count as [object/object]. There were no changes to the data source. This has never been an issue.When I look at the history of the org chart it’s also showing only partial data (ie for one employee a name and location - for another employee the name is object/object and location is as well)I’ve restored the google sheet to a previous version just to see if that did anything but the result in lucidchart is the same.Direct and Total report count:Version history: 

I do not have the Icon for Generate Diagram, nor does it appear when i go to Help → Feature Find. Please help

Hello,When we try to use Lucidchart in Confluence, we encounter the following issue:It continues loading indefinitely.Sometimes, it eventually shows this error message:I have already uninstalled and reinstalled the plugin multiple times, cleared the browser cache, used Incognito mode, and tried different browsers (Chrome and Edge), but we still experience the same issue.Please advise.

Hi,I’ve generated a csv file that appears to be in the right format to import database data into a Lucidchart ERD.The import works, and I can display my ERD chart, and see the foreign key joins, but for fields in tables that are both Primary Keys and Foreign Keys, and I populate the constraintType column of my import csv file with:"PRIMARY KEY, FOREIGN KEY"the ERD chart only ever seems to show ‘FK’ in the Key column, and not ‘PK / FK’. I’ve tried widening the Key column just to check that the text hasn’t been truncated, but the column only seems to be populated with either FK or PK, and not PK / FK where the import file defines it. Any help or suggestions gratefully received. Paul

I am trying to automate the creating of the flowchart in Lucidchart using a step by step procedure using shape library as BPMN 2.0. Since BPMN2.0 does not provide change shape feature. Wanted to understand if there is any other way to automate the process

When I try to export a Confluence page to Word, I encounter the attached error message. After investigation, we found that the issue occurs only when a Lucidchart diagram is embedded in the document. If the Lucidchart diagram is removed, the export to Word works without any issues.Could you please provide support to enable the "Export to Word" feature to work properly even when a Lucidchart diagram is included in the page? 

I want a checkable object. I see one in the Basics in Lucidspark course canvas that I am working on. See it highlighted below. Please tell me how to recreate this checkbox object. The pencil icon controls the default from unchecked to checked. 

I’m on an enterprise version of Lucidchart and we use Bamboo. According to this article I should be able to import and org chart directly.  However, after I add our company bambooHR domain and click continue I get an error message stating that I don't have access to that data anymore and that I need to sign in. When I go to sign in, it takes me back to the error message. I’m stuck in a doom loop. Can someone please help?

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

I shrunk my text significantly in a row of shapes and was hoping that the shapes would auto resize smaller to fit the shrunken text. On another post, a support team member said that lucid would recognize significant changes in text and reduce shape sizes automatically but not small changes. (See screen shot) - you can see the text size was reduced significantly yet not automatic shape resizing took place.I asked chatGPT if there was a setting to make shapes auto resize smaller when reducing text size...It said go to properties panel → text settings →  (text fit, resize options, or text behaviour), however i could not find “text settings” anywhere in the properties panel.I then provided a screen shot to ChatGPT and it said the following which opened a whole new can of worms. ChatGPT “You are NOT using Lucidchart’s standard editor” You are in the Lucidspark-style editor inside Lucidchart, also known as the “Canvas View” for Lucidchart Cards/Boards.This interface does NOT show the Style o

This article indicates a text (.txt) file can be uploaded to bulk create sticky notes.However, when navigating to the hamburger menu in Spark and selecting INSERT, there is a CSV option but no TXT option. (If CSV is chosen, files ending in .txt are grayed out and can’t be selected for insertion.) If a text file is renamed to CSV and the CSV option is selected, Spark imports it but (rightfully so) Spark creates separate sticky notes when it finds a comma in sentence. Is there an option to import at TXT file?  

I’m often in a meeting and want to quickly start diagraming something. I don’t want to have to go to lucid home page / dashboard, “new” button, choose blank document. Sounds lazy but I am all about efficiency. Is there a link that I can browse to in a new browser tab that will immediately dump me into a blank document in my library? I would then use power toys run, or slick run or whatever tool to have a hotkey to start a new diagram (launch this link) 

why can’t you edit a measurement with a fill in field. this is kinda annoy that i have to move the line to a size i want it to be vs just typing in the measurement.Im kinda disappointed that a simple feature like that is not on the tool

I’m trying to learn from this template about how to create an org chart with my own custom analytics. I’m having a hard time figuring out how to create my own custom table like the one shown here.    Is there an explainer page that shows how to create this dynamic table, and the calculations that go into it?