Product questions

I can’t find any updated help or documentation about where the imported table list should appear on the new editor.  The Entity Relationship section on the Document Tools sidebar just shows the default 4 entity types.Switching back to classic editor and the imported entities list appears in the “ERD Import” section at the bottom of the Shapes sidebar like it always has.

When viewing My Documents, if I opened a document it used to open in a new tab. Great! I usually have multiple documents open at once.Now, it opens in the same browser tab, so I have to open a new tab, go to Lucid, choose another document, and repeat.It’s not possible to right click and open in a new tab, as this functionality is disabled in the web app.I can’t see an open in the settings which controls this.Is there a way to get this functionality back?

I’ve come back to Lucid to start documents for a new program and seen a massive shift in behavior of the Progressive Web App.When I launch the app, it takes me to my home. All good. When I try to open a document, it bounces me to a standard browser tab. Not good. I updated chrome to the latest, Version 151.0.7922.109 (Official Build) (64-bit), on Win 11. Then uninstalled the PWA, closed chrome, restarted the computer, and re-installed the PWA after logging in (Home), to get the same new-browser tab behavior. Digging in, it looks like the scope of the PWA as reported by chrome (chrome://apps/ → App Settings → Supported Links) is limited to “lucid.app/documents/*”. However, lucidchart documents open in “lucid.app/lucidchart/*” and “lucid.app/lucidspark/*”.It looks like lucid needs to update the manifest for the PWA or is there something I’ve managed to overlook?Thanks,

Hi Community, I oversee the org charts for our organization and I’m finding that updating them every quarter is a lot of work and time. I see that I can import Excel files into Lucid and I’ve tested it and it works. My challenge is that every time I upload revised data, I have to reformat all the pages to get the org chart looking how I want it. Is there a way to automate it? Specifically, I’d like to upload my revised Excel spreadsheet and have it pull the info and put it into my template. I’ve tried creating a Master sheet and applying the formatting to all, but that doesn’t seem to work. I’ve also created a template to try to open my data with the saved template, but that also doesn’t work. Thanks! 

I have spent at least three hours trying to import SVGs with different characteristics in order to get the color overlay to work.  This is a make or break issue for me and if you can’t get it fixed I’m going to have to look elsewhere.  I’ve never had such a prolonged issue with so many different SVGs as I am having right now.  Every single SVG that I have imported will not allow me to fill with a different color except for one and then that one stopped working.  Then, once I made an SVG with the actual color built into it, it just randomly changed the color when I resized the SVG inside of LucidChart.  This is truly testing my patience with time that I don’t have to dedicate this problem.  

Hi!I use Font Awesome icons in my diagrams. I import thier svgs as shapes and has always been able to chage the color of them. Now suddenly they seems to become “ordinary” images and not treated as shapes, therefor I cant change the fill color anymore.I click on “More shapes” and then “Import shapes”, import the .svg and have the checkbox “Rasterize SVG imports” checked (tried unchecked as well). Old imported SVGs from the same icon-library works very well.I tried this on several computers and I also tried in incognito mode, all with the same bad result. Can you please help me out here? Thanks in advance!Michael

I have a lucid chart that had a full detail lineage of my data pipeline with hundreds of objects.  I used a custom image and labeled everything in the document with text - hundreds of text boxes.  After last weekend all of the text had disappeared in the visual on 3 tabs in my Lucid Chart - it only impacts these 3 tabs.    I have created a new chart and can add text, i am able to add text in one of the tabs that is not experiencing the issue.  I have done research online and have tried different browsers, tried incognito mode, confirmed the issue appears to others as well who I've shared the document with. I exported the most important impacted tab to a new lucid chart and the issue persisted in the new workbook.   If I export as PDF the text is missing, however if i export as CSV-Shape of Data, I can find my text labels embedded in the CSV - so i know they still exist. My chart has a single layer, its not a “Send to front, send to back” issue. I have disabled the “WEB GL” renderingI r

I have a LucidChart document that has about 32 pages. Each page contains a state chart for a process. Some state charts are small and fit easily on an 8,5x11 inch letter sheet, but some are huge and must be in a customized page that is large enough to contain the whole chart.But after I assign page sizes for all the pages through the “Document Properties” menu and export a PDF file of the pages, I noticed that the page size is not remembered, so every time I want to export a PDF file I have to go through the entire process of assigning page sizes to all 32 pages.Is there some setting that tells LucidChart to recall the page sizes and orientations that were used the last time I exported the diagram? 

Hello, I noticed today that I am unable to copy paste from lucid chart to microsoft word or ppt. 

What I did:I exported the text from 11 text blocks to .CSV using “Export selection” » CSV Shape of data What happened:The file exportedBut then, when I went back to Lucidspark, the greater shape behind the shapes, and everything else not selected that was in text boxes is now flat, uneditable. Stickies remain movable though. Expectations:I expect the shapes to remain editible/movable… what happened? How do I fix this? 

Hello,I was removed from my company’s account after being on a long PTO. I requested access again and was added back, but I now can’t see the documents I previously authored in my documents.I have links to a couple of them and I am able to open them, but there are few more that I don’t have a link for and need to find them.Is there a way to find documents that were authored by me before losing access. It would be great if they can be added back to My Documents. Thanks!

I have the icon that shows the pages, but there is no + icon to add a new page.  

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Custom view import and export in LucidscaleThis feature allows you to export any view and its associated settings from any of your Lucidscale documents. You can then import those views into any of your Lucidscale documents. Each view file exported from Lucidscale documents contains all rules and settings, such as: filters, conditional formatting rules, layout settings, and resource/line visibility settings.Export a custom viewYou can export all views in a Lucidscale document at once as a zip file containing JSON files, or export an individual view as a JSON file. Export all viewsOpen a Lucidscale document for which you would like to export the custom view. Click the three dot icon on the far right of the Views menu.    Sel

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Use conditional formatting with resource metadata in LucidscaleUsing conditional formatting in a Lucidscale document to highlight and organize specified resources with stylistic elements and icons based on the underlying resource metadata. Note: The features described in this article are accompanied with screenshots and examples of an AWS architecture diagram, but are accessible to all provider generated documents (AWS, Azure, Google Cloud).Watch: Filters and conditional formatting Create rules using conditional formattingCreate a new ruleTo create the first rule, open the conditional formatting menu by clicking on the wand icon at the top of the workspace and then click Create Rule.After you create the first rule, you can

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Welcome to LucidscaleRead this article to familiarize yourself with Lucidscale. Learn how to create new documents, add credentials and data sources to your data hub, and to walk through the functionality available in your document. When you’re ready, read our articles for step-by-step instructions to import and manage infrastructure data for AWS, Azure, and Google Cloud (formerly GCP). Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article.If you've migrated from Lucidscale to the Cloud Accelerator, you can use the Cloud Agent to generate a purpose-built diagram from your imported

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Read this article for the instructions to update your data sources and sync the updated data to your Lucidscale document.Update data sourceManual data source updatesTo manually update a data source, follow these steps:Log into your Lucid account.  Select  the Data Hub icon from the left-hand navigation menu. From the dropdown, click your cloud provider (AWS, Azure, or Google Cloud). Click the three-dot menu to the far-right of a data source in the data hub. Choose from the following based on your cloud provider: For AWS, select Update Account from AWS. For Azure, select Update Subscription from Azure. For Google Cloud (formerly GCP), select Update Project from Google Cloud. There will be a message with a circle loading i

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Cloud Version Compare lets you see exactly what changed in your cloud environment since the last saved state. After a sync completes, you can open comparison mode from the data management panel to view a color-coded visual—directly highlighting added, removed, and edited resources on your canvas.Cloud Version Compare is available for accounts with the Cloud Accelerator. Contact sales to purchase the Cloud Accelerator for your Enterprise account.Compare versions of a cloud diagramTo use Cloud Version Compare, you must first establish a baseline by importing your data, generating a diagram, and refreshing your data source. Once a baseline exists, you can compare your current diagram against that previously imported version.

Lucidscale functionality is being moved to Lucidchart. This post includes links to documentation for the legacy experience. For documentation on the new experience, check out this section of the Lucid Help Center. Legacy documentation:Welcome to Lucidscale Work with AWS infrastructure documents in Lucidscale Work with Azure infrastructure documents in Lucidscale Work with Google Cloud infrastructure documents in Lucidscale Custom view import and export in Lucidscale Update and sync cloud data in Lucidscale Use Cloud Version Compare to track infrastructure changes Use conditional formatting with resource metadata in Lucidscale

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with AWS infrastructure documents in LucidscaleLucidscale allows you to import architecture from AWS and generate diagrams from that data in a Lucidscale document.Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article. Get startedAccess imported AWS infrastructureOnce the AWS architecture data has been imported to the Lucid Data Hub, you can automatically render the architecture data in a document by creating a Lucidscale document.After choosing an import method and completing the import, your account will be rendered in the "AWS: Imported Accounts” section of the Data Hub. Y

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with Google Cloud infrastructure documents in LucidscaleLucidscale allows you to import architecture from Google Cloud (formerly GCP) and generate diagrams from that data in a Lucidscale document. Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article.Get startedAccess Google Cloud infrastructureOnce you import and manage Google Cloud infrastructure data into the Data Hub, you can automatically render the subscription data in a diagram and create a Lucidscale document. After choosing an import method and completing the import, your account will be rendered in the "Google Clou

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with Azure infrastructure documents in LucidscaleLucidscale allows you to import architecture from Azure and generate diagrams from that data in a Lucidscale document.Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article. Get startedAccess imported Azure infrastructureOnce you import the Azure subscription data into the Lucid Data Hub, you can automatically render the subscription data in a diagram by creating a Lucidscale document.After choosing an import method and completing the import, your account will be rendered in the "Azure: Imported Accounts” section of the Data Hu

The AI Prompt Flow and Custom GPT features have been deprecated as of August 2026. For information about our AI offerings, check out our AI in Lucid overview article.

The ability to have favourite folders or star a folder would be useful to access favourite or frequently used sets of docments.

whenever i upload my excel sheet for my org chart, it does not load and just keeps showing me the upload screen

I feel like I must be doing something wrong. When I drag a line between two boxes, the arrow is backwards. Do people not normally drag “FROM TO” so the arrow would go →? My arrows when I drag “FROM TO” default to ← which seems so backwards. I have to constantly flip the arrows. Maybe it’s just me? My brain can’t think that I should drag “TO FROM”