Product questions

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How do I alter the spacing between the text and the line (especially at the beginning of the word - see image). If this is not possible can I stop the line impinging the text?

With latest upgrade/version of LC am unable to easily find how to highlight a word.  Appreciate guidance.  Thank you. 

Previously, we could copy and paste diagrams from Lucid into Google docs. This was a CUJ for me and many users in my company. This suddenly started intermittently breaking a month ago. With this broken, the workaround of png download is just extremely cumbersome. If this doesn’t get solved yet, I think the product becomes unusable for me.

I typically create a lot of ERD diagrams, for which the 1-to-many line endpoint was non-negiotable. But it seems to have disappeared from the new floating toolbar (which is hella annoying and constantly in the way I might add, I keep clicking it when I want to click something behind it). Have you removed these options altogether? I can't seem to find it.

Hi, I need to use LucidSpark as a collaborative whiteboard for a workshop which with a wide attendee list. My organisation requires all collaborators to create a free account, which they have done. I have turned on every access permission I can see, as below:However, collaborators are still unable to add sticky notes. I have also added all relevant attendees to a team and emailed them a direct link. They are still unable to add notes to the board. I don’t need them to be able to do anything else, but they need to be able to add sticky notes in order for the workshop to work.I’d be grateful for your advice. Thanks.

see this earlier question for difficulties actually getting a repo doc embedded in Excel in Comment mode - Embedding of repo docs with Comment ability - why does it hang | CommunityWhen you finally get the content embedded, and try and use the Add new comment button, a black popup message appears with the same content, but nothing else happens and there’s no way to add the comment.  Nothing happens when attempting the Attach Debugger menu option.I am the overall Process Accelerator admin, but not the repo/process owner, so it shouldnt be a permissions issue. I also had a non-licensed user try the commenting feature without anything being embedded, ie they just opened a doc from a repo, and same nothing when pressing the comment button.

Today, the upper formatting bar was replaced with what seems to be contextual floating formatting UI. Which is extremely unproductive, and fails to display formatting options that I need at the moment. Please stop introducing unnecessary “improvements”. When a user is actually working, they don’t have time nor urge to play with changes to UI. And BTW, please allow me to post a ticket without the need to select a tag. I don’t know your taxonomy. Please tag tickets by yourself. It’s going to be more accurate.

I cannot find the top ribbon in lucidchart.  I’m NOT using lucidsparkI get that it’s now contextual (from the other threads I’ve read)But how do you set default? I liked being able to deselect everything, and then select a default behaviour for all future shapes.For example, I don’t like “square” arrows, I primarily use bendy ones.  Now I have to click on every arrow I create to change it back to bendy How do I re-enable this?

 The ability to add a page is still available through menu options and duplicating pages/tabs is still an option.

HiI have recently returned as a lucid chart user. I am quite certain it was possible to lock the aspect ratio of an object before. Now I don’t find that option anywhere. Does anybody know how to find it?

I have multiple lucid charts were I have been using for years with the BPMN Activity shape with type = TransactionThe shape with Activity = Transaction no longer displays any text?  As of last friday all my shapes of this type are now blank.  Any idea what’s going on?  

Text disappears from certain diagram shapes. There is a warning message saying ‘Auto-resize failed. There is more text in the shape than can fit on the page….”I cannot select the text, I cannot edit it. And this is something recent.  I haven’t changed text neither diagram recently.Text is just not visible.   

I’ve gone through all of the help settings to try to draw floor plans to the 1/2” or even 1/8” but apparently without tricking it, Lucid can’t do this?  Am I missing something?  I just can’t see how a floor plan designer can be that useful if you can’t make those adjustments.  I’m evaluating the software now and definitely won’t continue past the trial period unless there is something I’m missing.  I even tried to trick it to display 1/8” as 0.125 but that doesn’t seem to work either.  I mean, I know this isn’t a CAD program but that functionality should be built in.

I haven’t used LucidCharts in a month or so and going into it now, the Formatting Toolbar is completely missing and there’s no option to toggle it on/off. This is immensely frustrating as the Format Paint tool was one I used often and now it’s embedded waaaay within the Shape properties dialog box.Has anyone else noticed this?Is there a workaround to get the toolbar back or add shortcuts etc? This also means the undo/redo buttons and others aren’t available to use. It looks like the AI integration in the contextual floating toolbar has resulted in the permanent formatting toolbar at the top of the screen being completely hidden/removed.

I want a checkable object. I see one in the Basics in Lucidspark course canvas that I am working on. See it highlighted below. Please tell me how to recreate this checkbox object. The pencil icon controls the default from unchecked to checked. 

My LucidChart classification statuses are reverting to 'Top Secret' when I go out of the document and return back into it. Are we able to raise it as a bug with LucidChart?

EDIT: It turns out that there is a way to do this but it is unintuitive: Shape Options has a Flip widget that has the effect of moving the text. The answer to the previous comment did not provide this hint. This is clearly a work-around to a problem that should be addressed correctly because once the shape is flipped the text left-align control right-aligns the label text top-align applies bottom-alignment etc.OBSOLETE ORIGINAL: There is a previous post with this same subject line. That for years it has not been prioritized to be able to put the label for a BPMN shape in a location that is easily readable in a diagram (above below left- right- or center-aligned) shows little consideration of usability for that type of diagramming. This is fundamental.  

HelloSome of my custom shapes have disappeared, and been replaced with the image attached: The shape which disappeared is missing from all my diagrams using it.I could replace these shapes with the same one re-uploaded, however it would take a lot of time for me and my team to do that as we are using this shape on hundreds of our diagrams. Is there a way to restore it ?Thank you,Jean-Baptiste

I have created a Cloud document with multiple AWS Accounts, so that some views can cover all accounts (to show a summary of resources) and others can be filtered to a specific account (to show details). However, although I can create a filter for a contained item (Internet Gateway), non-contained item (CloudFront Distribution) and a container (VPC), I can’t seem to filter Accounts. I’ve used $NAME and matched the value displayed in the Account shape but all values I try don’t match in the filter, and all items are filtered (not displayed).I tried all four available fields for an account. 

Good day, I noticed that it’s becoming very trendy to “hide” all functions all the time, meaning that I have to press much more now than before.Is it not possible to get the old top back when I draw? I really think the new one is absolutely terrible and annoys me almost to the point where I’m gonna cancel my subscription.

Why do I get the following: “Access DeniedYou don't have permission to access "/lucidchart/4a73f356-d780-47f8-9631-0603503d699a/edit?from_internal=true" on this server.Reference #18.15f36e68.1710853767.440d9c38” It sounds like the server can’t launch my request.

Hi,We’re currently reviewing our use of Lucid AI from a data protection and security perspective, as some of the information held within our Lucid environment may contain personal information.I’ve reviewed both Lucids Terms of Service and Supplemental AI Terms. I can see that the Supplemental AI Terms confirm that Lucid does not permit third-party service providers to use Customer Data to improve or train AI models, which is reassuring.There is just one point I’d like to get specific confirmation on.Can anyone confirm that Lucid itself does not use Customer Data, Content, Inputs, Outputs or personal information to train, fine-tune or otherwise improve any Lucid-owned or Lucid-developed AI or machine-learning models?Could you also please confirm how long Inputs and Outputs submitted through Lucid AI are retained by Lucid and its AI subprocessors?Essentially, we want to be comfortable that enabling Lucid AI will not result in any of our company or personal data being used as training dat

This is a change to functionality and preventing me from using LucidScale.When creating a new document via the Data Hub for an AWS Account, the resulting document doesn’t open in LucidScale, but opens in LucidChart instead. Previously the document would open and launch a dialog to select automated or manual diagrams.When I switch back to LucidScale no menus are displayed.In LucidChart there is a new Cloud resources tab on the left bar. However, this doesn’t provide the same functionality as LucidScale and isn’t displaying any data for me. Existing LucidScale diagrams can be edited as previously.

 My stencils icons used to appear as expected and today they suddently no longer appear in the list. The stencil is showing and if I click on the blank icon It displays the object in the canvas .I tried using a incognito mode, using  different browsers ( Chrome and Firefox) even on a different computer and all show the same.see image below.  Appreciate assistance from anyone that experiance this kind of issue and knows how to fix it.