Product Questions

How to reset the double-click feature to insert sticky notes rather than text within my account?

Hi  - would love to preserve my sanity.  Screen shot are my Browser Tabs (on left pane instead of top).  All the Lucids just say Login.   Would like for them to say the Board Name similar to the SharePoint, Excel,Power BI examples below so I know which Lucid tab that I need to navigate back to.    

¿Es posible? 

I want to attach a pdf file to a process step in LUCID Chart

Navigate quickly while in a lucidchart, at present to switch between different documents needs coming out of charts or clone tabs

Lucidspark is laggy and freezes constantly, mostly every time it saves, so every 60 seconds or so. It is making work impossible. Sometimes even when it looks like it is not saving. This happens on all files, older ones, new ones, every single file. I have tried clearing the cache, updated the browser, closed all Lucidspark boards and opened them again, logged out and back in, tried incognito mode (Using Chrome). Tried using Edge. Shut down the computer and started it again. The same issue happens no matter the location or wifi I’m using. This has been going on for the past 6 months or so and it keeps getting worse. First it happened only occasionally with some boards, now it’s all boards and constant. I’m a heavy user, my teammates are not using Lucidspark as much and have not complained about this issue. What can I do to fix this, because it must be fixed. 

When modifying a Lucidchart document, there appears to be an infinite history, which is great for roll-back and seeing previous versions.So my question is, how long is the history and can it be truncated? (OK, that’s two questions)I have several documents that are maintained by creating a duplicate page which is then modified and eventually becomes the new version of the page, after which the original page is deleted. Over time, the document will contain more deleted history than live data.I am also curious to know how this is managed for templates. Does a template truncate all previous history, or is it retained and becomes part of any new documents created from the template?

I have large diagram that I am showing in the LucidChart Confluence Macro. The diagram shows up great with one exception. I have link text in the diagram. When you click on the link text in the diagram, the actual link pops up in a small modal generally in a corner of the main diagram. This is not ideal, in that it is not always obvious as I’m looking at the link text, not at the corner, but it sort of works. The problem is that if I’m zoomed into the diagram and click the link text, the link modal does not show up at all (it seems like it pops up outside of the visible frame). This makes the link appear to just not work. I noticed that if I click on the link text and then zoom out, then I’ll see it in the corner of the diagram, but I don’t know how a user would ever know that they need to do that. Isn’t there a way to have the link modal pop up over or directly next to the link text that you clicked?

Normally, I upload jpegs or png files without an issue, but now my uploads are blocked. Is this a bug, company security, or user error?

Whenever I select > 1 object in a Lucidchart drawing, the Multiple Objects tab automatically pops out from the right side of the screen. I must then click the tab show/hide toggle button to make it go away (to keep my workspace free of your control clutter). This is very, very annoying. How do I make it stop?

Hello, I am new to Lucidchart and I have a few questions.I have created an org chart using an org chart template and imported data from Excel.  I tried to use the Data Link function but I don’t seem to have the “Two-way sync” button.  Is this feature available in my version of Lucidchart?Is it possible to add a different shaped box so that I can include a formula to sum up the different shapes? Can you help with how to make bulk formatting changes to several boxes at once.  For example, if I want all the Role Titles to be bolded, how do I do this in bulk, rather than one by one. Is there a Conditional Formatting rule that can count the number of Direct Reports+Supervisor?  For example, if the Supervisor has 3 direct reports, I want count to be 4 (instead of 3) to show the total number of FTE.

I’m using the Rectangle Container, from the Container sub menu, and once it is on the canvas and selected I can see “Add Title” positioned centrally just above the shape outline When I try single clicking in that area to set the title, the Drag Line from shape arrow pops up and I can’t get to the Add Title area.  Double clicking in the vicinity opens up a new text box that isnt associated with the container.I eventually double clicked in the right place which is within the container, on the other side of the top outline from “Add Title”.  So, the title is now set and is part of the container, as it moves with it.  However, the “Add Title” grey text is still visible above the container whe

Generate the conceptual framework for my research proposal.Title: Conceptual Framework: The Role of Digital Technologies in Enhancing CSA Adoption and Climate ResilienceStructure: The diagram flows from left to right in four main phases, connected by arrows indicating influence and causality.Phase 1: Context & InputsBox 1: Research Context Ethiopian Smallholder Farming Systems Climate Shocks & Vulnerability National Digital Strategy ("Digital Ethiopia 2025") Box 2: Digital Technology Ecosystem (Mapping Objective) Mobile Advisory Services (e.g., 8028 Hotline) Weather Information Apps Remote Sensing & GIS Digital Market Platforms E-Extension Services (Arrow points from Context to this box, showing environment)

I created my flow chart and proceeded to have the AI clean up the formatting.  It went and deleted the thing and the only way to recover it is behind a paywall,  Please help!! 

Today, I am no longer able to insert images into any project. I cannot cut and paste them, I cannot use the “insert” menu. I cannot drag and drop them. As soon as I drag the image over, (it’s a PNG, and rather small. I’ve tried MULTIPLE PNGs with no luck), a box appears in the window of the board I am working on and there is a gradient animation and then poof! It’s gone.  This was working yesterday. Things I have tried:Restarting Chrome Incognito window PNGs, JPGs File Drag and drop Insert menu command Cut & Paste from Snippet I tried creating a new project. I tried it in old projects that have images in them already I have no enabled Chrome Extensions. Reviewed Storage plan. I have 80% space left.Nothing works. It is now broken no matter what I do and it is impeding a major project I am working on that requires imag

Yesterday pasting images into a SParkboard was fine. Today, I am unable to paste or upload an image. I’ve checked our storage, 0% used.Issue received:Proof on storage:Other colleagues on the same account/subscription have the same issue...

Hello Lucid Community, we are currently experiencing an issue with image insertion into Lucid. Our Development Team is urgently looking into this, and we expect the issue to be resolved shortly. We’ll provide an update via this thread as soon as the issue is resolved. In the interim, our apologies for any inconvenience the issue causes.Feel free to let us know if you have any further questions in this thread. Thanks for your help and patience!

I want to align the position of the phone icon so that it lines up with the API Gateway of Service A and also aligns with the internal ALB within the Security Group. The arrow line keeps dropping, and I want everything to be on the same plane, but I can’t get it to work. Do you have any suggestions? Video https://drive.google.com/file/d/1GbzgmVhooI3o2V0xrPI3kAy4jXYcgAxR/view

Hello, A few quieries about the Lucid app. Firstly, while lucid on desktop is obviously real-time viewing, when i view a file on the lucid app it takes a moment to load. Secondly, in the app i am unable to swipe through images or files. E.g. in dropbox or iphotos on my iphone, i can swipe left or right, whereas in the lucid app i have to exit each file and select a new one.For the moment these two issues nullify the utitlity of lucid on desktop as we work on both phones and computers and need fast access to files on both. I’m aware the lucid app is in its early stages and lucid is designed primarily for large file sharing on desktop, but I am just checking if either of these features are in development or if there’s any work-arounds as we’d like to transfer from dropbox to lucid.  Thank youMark

I have the following case:I create a base diagram, that other people have to copy and add somethjing to it I use a few containers with “assisted layout” and a bunch of arrow “connecters” between the elements inside of them When I copy the diagram or duplicate tab, all the connectors going to containers with assisted layouts are goneI tried to use master page, locking, unlocking, removing all layers, nothing works, I always loose all the connectors between elements.

There’s a wierd line across letter N in Komika Hand font, due to poor vector edges. See:? I know this is not the end of the world :)   

Previously used to work grate now is broken!When:The text in a message is longer than the distance between participants.Expected:The participant’s lifelines are moved apart to accommodate the text.Actual:The text on the message line overlaps with the life line of participant making it hard to read and looks awful.Also the Alt text should have a opaque background or indented to not overlap the lifeline.

Hi,I was signed up with my work email address before and I decided to go with my personal email address and changed it. But I cannot reach my old projects which I was created with my work email address.How can i solve this problem?

In some of my charts in JPG and PNG exports, line formats change across intersections with other lines. Can this be fixed?  

Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually