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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,134 Topics
  • 11,478 Replies

5134 Topics

K
KGTCG
asked in Product Questions

changing size of conditional formatting icos

I created an org chart that included conditional formatting using icons. I spent some time playing with the size to get it to fit on a page, and at some point the icons shrank to an illegibly small size, and I can’t get them back to their original larger size. They don’t seem to change based on the size of the font or the the size of the shape they are connected to. Is there a way to make them larger? 

0
K
49 minutes ago
A
abelb
asked in Product Questions

ISA relationship in ERD

Hi,Suppose I have an entity that represents a person. The person can be either academic staff or non-academic, i.e., academic and non-academic staff are subtypes of person. That is, academis “is-a” person (believe it or not ;-)).How do I picture it with Lucidchart? Thank you Abel 

0
A
2 hours ago
Carson G
Carson GLucidite
asked in Product Questions

Automatically Generated Table of Contents

It would be useful to automatically create a Table of Contents in Lucidchart. This ToC would automatically update as I created new pages and would link to those pages from the control panel (beginning page). 

6
K
6 hours ago
Mohammed Firas Z
Mohammed Firas Z
posted in Product Questions

Table of contents feature

Hi if take a look at the screenshot there is a table of content feature. why cant I see it on my projects?

4
K
9 hours ago
S
ScottMaselli
asked in Product Questions

Link the same data source to 2 different smart container charts allowing updates in one smart container to be reflected in the other

I’m looking for a way to link the same data source to 2 different smart container charts allowing updates in one smart container chart to be reflected in the other.   The 2 different smart container charts are views of the data from different pivot fields.   The goal is when I update one of the smart container charts (i.e. move a box from 1 containter to another container), the update appears in the other smart container.

0
S
10 hours ago
M
Maks
asked in Product Questions

Importing existing floorplans

Folks, Is there a way to import a PDF plan into the Lucid chart?I know I can bring one in via an insert function, but what it does it just brings the PDF itself rather than coping the floor plan into a lucid chart where I can interact and build off.  

0
M
12 hours ago
S
Semih Gunel
asked in Product Questions

How do I visualize that a rule is toggled on / off with conditional formatting in Lucidchart?

Dear Community Members,I'm seeking assistance regarding a visualisation issue I'm looking for a method to clearly indicate whether a rule is toggled on or off. Context: In the attached screenshot, you'll notice buttons labeled with co-owning department names. These buttons contain an action that toggles specific rules on / off upon clicking. When a rule is activated, parts of a process not owned by the designated department are grayed out.The problem: There's currently no visual indication on the button itself to signify whether the rule is active or inactive. Ideally, I would like the button's color to change to green when the associated rule is toggled on and gray when it's off. Otherwise, users might confuse which rule they toggled on and need to toggle off again to see the full process and its colour coding. Could anyone provide insight on how to achieve this? Your assistance would be greatly appreciated.Thank you.Hope this visualized the problem a bit. Ideally the “Getting Started

10
G
12 hours ago
A
A Beaver
asked in Product Questions

I can't add connector lines in LucidChart

I think there is some setting turned on ...or off on one page of a LucidChart drawing I’ve created.  There are multiple tabs to the drawing, but this issue is only happening on one tab.  My cursor looks like a star of four arrows versus a pointer tool and I can’t figure out what I’ve turned on or off. I can’t draw lines between boxes.

1
knield
13 hours ago
R
Rees
asked in Product Questions

Unable to load fonts

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.  

1
knield
13 hours ago
K
kwhitley
asked in Product Questions

can you guys please revert some new functionality?

some recent change has now caused misclicks in a diagram to randomly insert a new shape with a connector from an existing shape.  i never used to have this problem and it is fairly annoying. 

1
knield
13 hours ago
A
AdamShaw
asked in Product Questions

Insert Last Modified By potential bug

On both Chrome and Edge, when I use the Insert - Last Modified By field, it briefly shows the name and then disappears.If I close the diagram I am using and then re-open, the name re-appears but then disappears as soon as a change is made (and the page saves).Does this happen to other users?

4
Micah
14 hours ago
D
DEndo
asked in Product Questions

Org Chart Label data reverts to default text after adding reporting line

I have entered data into a custom label on a person’s org chart shape. After I add a reporting line, the text I entered into the label reverts to the default guiding text and I have to re-type the information into the label.  Label data seems to remain intact if the reporting line already exists.  Am I doing something wrong?

2
Micah
14 hours ago
Leah W
Leah WLucid support team
posted in Product Questions

Work Isn’t Saving ❓

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

4
Amelia W
14 hours ago
F
foudali99menara.ma
asked in Product Questions

Problème ouverture de page

Bonjour, Je n’arrive pas à ouvrir les pages d’ordinogramme qui sont dans mes documentsLa page s’ouvre mais reste blanche sans aucun ordinogramme

1
knield
15 hours ago
A
Alex B
asked in Product Questions

Standard Import - control text padding and shadows

Is there a way to configure the text padding and shape shadows? I don’t see it in the documentation. Re the text padding - my use case is attempting to align some text to a shape in a legendI have to manually update the padding after the import to get it to align to the centre in the editor I’ve tried:<p style=";font-size:8pt;margin:0px">and<p style=";font-size:8pt;padding:0px">neither work Re the shadows - that would enable my items to stand out better over a plan  Thanks,

1
Amelia W
15 hours ago
I
iDoc
asked in Product Questions

BUG: Left upper positioning of content in a textfiled switches back to centered when entering a dot list

BUG: Left upper positioning of content in a textfiled switches back to centered when entering a dot list

3
S
15 hours ago
Felipe F
Felipe F
asked in Product Questions

How can I hide note icons?

Notes are great but the icons become very obtrusive when one scales out. See example below:How can I make those note icons disappear?

5
Phillip W
16 hours ago
J
Jack Inglis
asked in Product Questions

Notion embed doesn't work on mobile

Hi! Using Lucid charts for collaborative work within Notion. The integration works seemlessingly on the desktop. When on mobile, however, the charts do not show up at all. A lot of our work in the hospital is from a mobile device. Would love if this could be sorted! I have also contacted Notion. 

2
P
18 hours ago
renekreijveld
renekreijveld
asked in Product Questions

No, or very slow replies van REST API

Sorrt, posted my Topic in the wrong channel. Here is my question in the right channel: 

0
renekreijveld
19 hours ago
Robert S
Robert S
posted in Product Questions

Editing a Line

How do make a line a specific length without grabbing with the cursor?  Is there a way like a box to enter a specific number?

6
Micah
1 day ago
A
Andrii Prokhorov
asked in Product Questions

SVG scaling

Hello!I’m importing an SVG icon from Azure pack and when upscaling it does react more like a bitmap, not a vector image. I’ve tried multiple different browsers, but result is the same. Is this fixable? 

9
Micah
1 day ago
K
KHchart
asked in Product Questions

Group Objects to Employee

I am trying to group a text box object to an employee box in my org chart (see image below).  I created separate text boxes for the “start” and “end” dates of the sample employee and would like to group them to the employee box so that they follow it around when I rearrange the org chart. Is this possible? 

5
Amelia W
1 day ago
john.a.lopez
john.a.lopez
posted in Product Questions

Add data to multiple shapes in a group

I have a complex shape that has icons and varied text. Initially made from primitives it will have several text boxes etc. One the shape image is created it will be grouped. Once grouped a data source will be applied that will have properties that will populate each of the text entities and update a property on the icons that will then be colorized by a rule. Please advise how to proceed. Thank you

12
jimmy
1 day ago
D
Douglas MJR
asked in Product Questions

Transition from visio to Lucid

We are transitioning to Lucid from Visio. what is the best way to begin training on Lucid?

2
D
1 day ago
J
jitendra.zaa
asked in Product Questions

Restore huge lucid documents

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

1
Ria S
Lucid Legend Level 1
1 day ago
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