Product Questions

I don’t think Lucid should be applying CORS to published diagrams. For over 7 years I have embedded the published link from lucid in my Azure DevOps wiki pages. They all stopped working sometime within the last month due to CORS errors. Please fix, this would be an error on Lucid’s end. You should permit all ‘*’ origins and not restrict them. At a minimum add dev.azure.com to your allowed origins.

I have an individual paid user licence across Lucidchart and Lucidspark. For many years I have made use of export by highlighting specific area and then right clicking to export to PDF, PNG etcAll of a sudden the Export is greyed out. I have followed the help guides by using incognito mode on browser etc and even trying to select a single image yet feature is still not enabled. Can anyone advise on whats happening here? 

Hello, I have the add-on for lucid on my google doc side bar installed.  I granted access and have been able to link charts but the issue arises when I try to use the Update Images button.  It will take quite a while to update and sometimes it updates while other times it does not update but always gives Add-on errorSomething went wrong when executing the add-on. For help, contact the add-on developer. Also I noticed when it does update it only updates the slide I am currently on and not the other slides with lucidchart links.

Good morning! I have been unable to utilize GIFs on any of my lucid board this whole week.

Hi, main manu/bar (at the top, over de grid, horizontal) has just gone out!I have tryed to get it back, unsuccessufully.I cannot use undo option! Please urgent help!Thanks

Is it possible for breakout boards not to be displayed as links within the main board, but for a specific area of a breakout board, e.g., a frame, to be visible directly on the main board with its entries, like a photo or a window frame?This picture or insight does not have to be fully dynamic while people work on both the main and the brakout board. It is sufficient for the team in charge of the breakout board to “photograph” the view on the breakout board and approve this photo of the frame for the board above it to be displayed.Currently, we solve this by having the team copy excerpts and paste them into the main board, but in the future, different permissions will apply to the breakout boards than to the main board.

I created a workflow using an AI prompt and it created my shapes within a rectangle container that has a white/opaque fill. Then I created a second container on the same page, and it is transparent -- I see the gridlines behind all the shapes within the container. How do I set the properties of the second container to match the first one, so that the shapes appear against a white background and the gridlines don’t show?

I’m on the individual plan (which purports to allow unlimited shapes and documents), however I keep getting this prompt when creating a new board:   Really confused - am I missing something?

The file menu bar has disappeared from Lucidchart, can anyone please advise how I can rectify this. I have tried clearing cookies, signed out of Lucid and signed back in and also tried opening in an InPrivate window but it is still missing. thank you... 

I have prepared two versions of a simple diagram to be exported with a transparent background. They are basically a rectangle split in two different ways.The two images will be shown one below the other. It is thus important to keep the rectangle of the same width.When I choose to export the file with “Crop to content”, the padding around the actual plotted area is too wide and I cannot find a way to reduce it. I see the option for manual cropping, but I need the two images to be exactly of the same width - a manual crop would introduce variability, hard to correct later and awful to see in the slides I am preparing.Is there any way to set the padding around the content area?

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

When I export images using the “Export Selected” feature the bottom and left of the image are cropped a few pixels. Happens regardless of what file type I select.This does not happen all the time but more often than not it does.My workaround is to add an invisible object to the corner of the any experoted image so that the real image does not get cropped. But this takes too much time and is annoying.  I wish this were fixed permanently. 

I recently discovered the timeline Jira integration, which is amazing, but I have one weird little issue. We use “desired start date” and “desired end date” as our date fields (no idea why, I didn’t set it up). I’m able to map that to the timeline view and move tickets around in there to dynamically adjust the start and end dates on the Jira tickets, and it’s awesome, except that it usually moves everything back 1 day from where I put it. So, if I put a ticket to start on 10/2 and ending 10/16, it will do the spinning animation for a while and then the ticket moves back to 10/1-10/15. The only way to fix it is to manually drag the beginning and end of the ticket manually, one at a time, which is a little annoying.

Is anyone else encountering a problem with Lucid AI?  I’m asking it to create an Org Chart - top level, names for the 2nd row, names for the 3rd row and their reporting lines, etc.  I keep getting told “Something went wrong on our end” and a choice between “dismiss” or “try again”.  I’ve done different iterations, and even just said I need an org chart.  Nothing seems to work.  Is this my internet connection or is Lucid AI just not working right now?

I've been using Lucid for several years now and I swear that in that time I have always been able to scroll up and down in a document just using my mouse wheel. To scroll left/right I have to hold the 'shift' key and to zoom in and out I had to hold the 'control' key (Mac). But as of just today it seems the mouse wheel only zooms in and out and I can't figure out how to simply scroll up and down in a document! I'm not talking about dragging the whole canvas; I just mean scrolling up and down. All the help articles say the mouse wheel zooms but I really feel like that hasn't always been the case.  Regardless of if I'm going crazy though I can't figure out a way to just scroll up/down. Some things I've tried that didn't work are; holding the 'space bar' while scrolling; pressing down on the mouse wheel (that just acts the same as the right click). Even trying to scroll up and down using two fingers on my track pad behaves strangely like it can't decide whether it is zooming or scrol

Workflow question incoming.Seems like the new change to the UI on lucidchart means i have to click 7 times for each non basic icon i want to add (e.g. a cloud). This used to be a very fast and lightweight experience and is basically the only reason I use lucid… i could make quick diagrams with basic shapes and icons in under 2 minutes. The recent updates seem to mean i have to use more clicks to get to the icon search field and then the searching process is much slower than before as well. Has anyone found a good workflow to get this to be quick and easy like it used to be?  

The product matrix for the Team version of LucidChart indicates there’s a “One Time Import” of database information for the purposes of creating an ERD. This is differentiated from the Enterprise version where a refreshable link is available.When I click on the “Import Data” button in the Database menu on the toolbar, I get a dialog saying that I’m trying to use an Enterprise feature and I need to request an upgrade. How, then, do I do a “One Time Import”? I tried the tool that provides SQL to run, then uploaded the resulting CSV, but that didn’t appear to do anything but model four top-level structures, which is insufficient for our needs. Either I’m missing something in that feature, or the feature doesn’t work as advertised.Help?

i set up my account using my work email, I no longer have access to my account, how do i go about updating my account with a new email?

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

What am I missing here... where is the undo function?

Lucid is throwing error and looks like it is a known issue and surprised that the issue is still live

I am trying to automate the creating of the flowchart in Lucidchart using a step by step procedure using shape library as BPMN 2.0. Since BPMN2.0 does not provide change shape feature. Wanted to understand if there is any other way to automate the process

In my ERD diagram, where the Entity Type object is used, I am using a custom font. Every time I import the new data to the data model diagram, the data type field in the Entity Type objects resets to Inter font. I need to manually change the font back to my custom font.

I’m using Chrome to access Lucidchart. However, for some reasons, I cannot see the top menu bar, i.e. the File|Edit|Select|View|…  I believed it was there before. Any idea how can I get it bac? Thanks!  

Hello,I am a student and I want to create an educational account. I have some questions if you could clarify. If I have the educational account I can collaborate with various people on a document and also can add unlimited shapes or objects right ? Do people with whom I am going to share the document and collaborate also need to have educational account to have unlimited shapes or object? People with whom I am going to share the document and collaborate are also able to add unlimited shapes right ?​​​​​​​​​​​​​​​​​​​​​​​​​​​​