Product Questions

I am planning to migrate to Lucidchart from Omnigraffle and stuck  with a very crucial bug of unicode typing in Lucidchart.When I use unicode Sinhala font with an unicode keyboard (in Mac OS) Fonts not render/working properly. As an example ; if I type “මිසි ත්‍රිකෝනි විව් ටිට් ක්කිකු නින්නු තිත්තු විවුන්‍ර” ” using unicode font from Google “NotoSansSinhala” ; it works correctly in this messaging window as well as any other web application It worked correctly in the Omnigraffle as in the below imageHowever, it renders as below in the Lucichart Can you please let me know how to fix this?

Hi I'd like to use the cards from org charts in other diagrams. For example when creating meetings in LucidSpark I'd like to paste in the attendees from our org chart. Org charts don't seem to act as real diagrams and shapes. Is it possible to copy and paste these as LucidChart objects so that they just become shapes that can be dragged around diagrams? The SVG export might be one way - but it doesn't then seem possible to reimport the SVG easily.

Hi I am using the end point https://api.lucid.co/documents/{id}/shares/users/{userId} foradding access of a document to a user.I run the http request under my admin account and it seems that it works for the document on which I’m the owners but not on the others.Is there a limitation to the owner of the document on that endpoint.

I had a set of shapes that I cut with cmd-x, then hit undo, and when they were restored the layout was completely different than before.Before:After: Not ideal

I've noticed that any time we view a document it creates a new version even though there are no changes.  This makes it difficult to identify the current version of the document. How can we manage read only access even though we have write permissions so we can maintain a consistent awareness of the current document state?

I’m experiencing an issue with the Revision History feature. I noticed that the connector lines between process and decision boxes are no longer appearing straight. Instead of connecting directly to the shapes, the lines route downward and then back up before reaching the box.When I attempt to restore a previous version from Revision History, many of those versions show the same issue. I did find one version where the connector lines appeared correct; however, after restoring it, the lines reverted to the incorrect routing. When I tried again, even the version that originally displayed the correct straight lines now shows the same downward-and-upward routing behavior.“Show grid,” “Snap objects to grid,” and “Show guides” are all disabled. Screenshots are attached for reference. So far, this issue does not seem to affect my other process diagrams. 

If I am trying to paste a decimal, like 0.0123456, when I try to paste into another shape, the text not only does not appear, but a URL link is generated. How do I turn this function off? “Paste Plain” is not an available option.

What am I missing here... where is the undo function?

Hi Lucid users -- if you are having trouble with Revision History there are a couple of things to take a look at: Revision History is only available to certain subscription levels. If you receive a message saying you are unable to view it you will need to upgrade to access your revision history. If you upgrade your revision history will be available from the beginning of your documents. Refer to our Upgrade your Lucid account. While making edits to your document Revision History will save a different version every few minutes. Pressing “Restore” will restore that copy over your current copy. If you are wanting to keep your current copy you will want to press “New from version”.

Hi Lucid Support Team,I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.Issue details:I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:“There was an error loading your document.”Another document named “Flowchart” loads without any problem.At the same time: The “New” button is disabled. I get a notification stating I don’t have an internet connection. However, the main dashboard cards load corre

This new Contextual Panel flyout panel feature opens on me constantly, and is extremely frustrating.My diagrams make extensive use of the AWS objects from the Standard Library.  Every time I select an object that Contextual Panel will fly out from the right edge, regardless of how many times I close it.  There is no view menu option to disable this thing.  I do NOT need to edit the data properties of these objects every time I select one.   When working on a smaller screen, it is especially annoying.To reproduce, create a new diagram and drop any of those AWS objects from the Standard Library.  It’s likely triggered by others as well.Please provide a method to disable this panel display.  Most straightforward approach is to make it an optional toggle like the Layers panel.Thanks!

Whenever I select > 1 object in a Lucidchart drawing, the Multiple Objects tab automatically pops out from the right side of the screen. I must then click the tab show/hide toggle button to make it go away (to keep my workspace free of your control clutter). This is very, very annoying. How do I make it stop?

tried exporting to various options: pdf, png, png-transparent, svg, etc.It says “generating file”, but then an error shows up “An error occurred. Failed to download”.error message​​​​​ 

Pongo los datos de mi tarjeta y me dice Se produjo un error desconocido. Ponte en contacto con el servicio de soporte si el error persiste pero en soporte me dicen que para gratuita pregunte en el foro.

What am I supposed to tell people to do? I want to create instructions for teachers so that they can have either embedded collaborative whiteboards in their course, or the individual submission assignment whiteboards(submission type: lucid), and fix them after a course copy. But I’m lost with all the information here on what to tell them. So, the embedded ones, after a course copy they have to create a copy of the board and delete it from the page and re-embed it right? The assignments, they can’t just edit the assignment and re-set-up the external tool with a different whiteboard? They have to delete and re-create a new assignment? is that right? ALSO I am annoyed that when I first tested this years ago, I could set a whiteboard as a “template” in my Lucid dashboard. Then, if I selected that template in Canvas, it would automatically embed a copy of the template. Now, I have to manually create a copy from the template and select that one when embe

Hi Lucid-Community,I am experiencing an issue with the Excel 365 integration in Lucidchart.I have linked an Excel 365 file to my Lucidchart document and connected several shapes to the data. The synchronization itself works correctly, but percentage values are not displayed as expected in Lucid.Percentage values from Excel are shown as decimal numbers in Lucid instead of percentages.For example: → 15% in Excel is displayed as 0.15 in Lucid.To display the correct percentage, I currently have to manually apply a formula or formatting to each field in Lucid, which is quite time-consuming.Is there a simpler or automatic way to ensure that percentage values from Excel are displayed correctly in Lucid without manually formatting each field?Thank you very much for your support.How it is displayed in Excel: 

If you are subscribed to a premium account (Individual, Team, or Enterprise) you can backup and restore your Lucid documents via your account settings. Backup and restore can be used to give yourself peace of mind, free up storage, or transfer documents to another account! Backup To download a backup of your documents follow the steps below:Access your Account Settings and select

I have been exploring the new feature for embedding repo content within Excel.  If I select the “view only” option, the content is embedded without issues.The Edit option is greyed out, which makes sense.When using the “Comment only” option and pressing the Insert button the embed panel becomes greyed out, and it just sits there doing nothing.  You have to find the Lucid control button in the top left corner to be able to delete the panel from the screen, or right click on the panel to do refresh, go through the document selection process again.  2nd time through it looks like its working, but it just sits with the splash screen and the orange progress bar that gets to about 85/90 % and stays there.I was having similar issues with PowerPoint, but after getting something to embed there in View only mode, the next time through in Comment mode works OK.

Conversion failed (MCE-005)We failed to convert macros due to an unknown error, please contact Lucid support. You can share the "Trace ID" with Lucid support to make debugging easier.

Hi there,Could you please advise whether it is a bug that shared diagram cannot be viewed/Edited by members in Organizational groups? Steps to reproduce the issue:Create a new diagram on Lucid Enable shareable link and leave the org permission with default edit and share permission    Log onto Confluence/Jira and embed the shared link to a  Confluence page/jira ticketExpected result: user (who is not creator of the diagram but a member of the org) can view & edit the diagram on Jira/ConfluenceActual result: The user can only view the diagram on Confluence without edit permission, the user cannot view the diagram on Jira with “restricted content” information.

Let’s say someone has requested approval, not realizing they are duplicating a process that already exists, and so the submitted document will never be approved/published.The request gets moved to the “ongoing” queue and there’s no mechanism there for purging that request.  The requesting user in their draft version gets a message to confirm that it’s denied, and the only option they have is to Edit draft.After closing the document there’s no way to remove it from their personal space as the Move to trash menu option is grayed out.   There’s now a lingering request in the ongoing queue that can’t be dealt with and a draft document that can’t be dealt with.  Is there a way to c

If someone working on a process flow diagram has submitted the approval request, which is confirmed and they then publish the document, but they are not the process owner they are not currently allowed to them embed that published document into another application. ie its normal within our org that the team lead or manager would be the process owner, and the individual contributors (licensed user) are building the diagrams and requesting the approval.This seems un-necessarily limiting, and would make repo/process owners a bottleneck when it comes to getting repo docs embedded and then shareable.  Given the inability to generate a shareable link directly to the repo doc, embedding into another application seems to be the only way to refer to and share the repo content easily.  otherwise each person wanting to see the published content has to launch Lucid and go and find it manually within the repos.  This is not a sustainable/effective way of sharing published content a

see this earlier question for difficulties actually getting a repo doc embedded in Excel in Comment mode - Embedding of repo docs with Comment ability - why does it hang | CommunityWhen you finally get the content embedded, and try and use the Add new comment button, a black popup message appears with the same content, but nothing else happens and there’s no way to add the comment.  Nothing happens when attempting the Attach Debugger menu option.I am the overall Process Accelerator admin, but not the repo/process owner, so it shouldnt be a permissions issue. I also had a non-licensed user try the commenting feature without anything being embedded, ie t

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific La

Hi there, After installing Lucid Jira/Confluence connector, existing embedded Lucid diagrams cannot be edited with an error “Unfurled link macros do not support editing. Try reinserting the macro using the document picker to be able to edit it.”. The diagrams are embedded in Confluence pages/jira tickets via Lucid diagram URL or shared link and they could be edited without the connectors.Is it a bug with the connectors which block editing?ThanksHailin