Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,834 Topics
  • 14,603 Replies
5833 Topics
Zareen I
Zareen I
posted in Product Questions
Driver Diagram templates

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

552
M
Jack S101
Jack S101
asked in Product Questions
Unable to edit docuements

I previously was able to edit documents. However I am no longer able to. My access is view only.

226
N
B
brendonkeane
asked in Product Questions
Creating a Master Org Chart and Linking Sub Org Charts

“Master” Org Chart and then sub Org Charts  Hi there, I have created our complete “Master” Org Chart in Lucid (and I love it). I find it useful and necessary to then have sub org charts for departments, different levels etc. I have been cutting and pasting from the master chart to new tabs to create these sub org charts. In doing this if I update any data in the master org chart I then need to manually update the sub charts. Is there anyway I can “link” or sync the data in the master chart with these sub charts ? 

10
B
J
jitendra.zaa
asked in Product Questions
Restore huge lucid documents

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

816
Q
C
Cory M
asked in Product Questions
An error exists on this page (export to PDF fail)

Starting last week all of my files no longer export successfully to PDF. when opening in Adobe Pro or Adobe Reader I get an error in Adobe that ‘An error exists on this page. Please contact the person wo created the document to correct the problem.’ All files exported successfully before last week and now none do. I have tried incognito mode for Chrome without success. Cleared cache etc as well. Edge browser does not export successfully either. PDF displays fine in a webview but not the adobe app. no update was made to adobe as far as I know. Nobody else on my team is having the issue.When I have someone copy and paste designs from my Lucid into their own workspace, they receive the same error but can still export their own documents with PDF.

15614
P
J
jwang3939
asked in Product Questions
Arrows in Lucid Board not staying

I’m trying to drag arrows between shapes in my Lucid Board and they are not “sticking”. I will drag it from one box to another, and it will show, but once I click off of it, the arrow disappears. Does anyone know how to resolve this? None of my other Lucid Boards have run into this issue.

81
Shantel Gillette
Shanna H
Shanna HLucid support team
published in Product Questions
Log into Lucid from your identity providerLucid advice

Instructions will be provided here, but the basics is log into your IdP and from the My Apps portal or dashboard, log into Lucid.

60
Shanna H
J
JXR
asked in Product Questions
What are tips for making a good SVG for importing into Lucid?

I’m trying to create a fairly simple shape of curves and ellipses, but Lucid fails to size the curves according to my selected px size. For instance, the ellipses below resize, but not the curves (lines).What are the guidelines for making a good shape that isn’t just an image?What are good editors that have high compatibility with Lucid? I’m using Affinity Designer 1.X.  

224
J
T
Tim Hayes
asked in Product Questions
Page title is not updating from tab name

Page title in each page (tab) is not updating from text in the tab name like it used to; the title of each page is now the title of the last (rightmost) tab’s title. This just started happening on all of our Lucid chart diagrams, even diagrams we have not updated for months. It appears to be a bug or a very inconvenient new feature. :)I have tried disconnecting from our VPN and that does not help.I have tried opening Lucid in an in-private browser window and that does not help.If I try to export any page in the doc a window opens up about Comment-Only Sharing; and when I cancel the export workflow, all of the pages in the doc adopt the name of the page I tried to export.

496
Kelsey Gaag
C
carrielmy
asked in Product Questions
No Miro option listed under import documents

I am currently testing the free LucidSpark version, which may be the issue. I want to import a Miro board, the instructions state that under import documents I should select Miro, however it is not listed. Importing as an image, PDF, etc leaves the board un-editable. 

41
Ambar D
E
Elzaro
asked in Product Questions
Org Chart alignment of boxes

I am trying to create an org cart where the boxes are not connected and the boxes under the managers are all vertical not a mix of vertical and horizontal. See image below 

131
Zuzia S
J
JellyBean
asked in Product Questions
CSV import

I am very new to this but...I got my .csv file to import into LucidChart. I can see all of the tables. I clicked on the tables one at a time and no relationships were drawn. Now I don’t know what to do.I looked at the .csv file and the PKs and FKs are indicated for each table in the file. How do I create the ERD and have the relationships show up?

684
M
B
Bethanie
asked in Product Questions
Where to find a shape from a template?

I am mapping out a business’ processes. I like the boxes in the BPMN template that have a text field in the box, and two lines to create additional text fields at the top and bottom of the box. I don’t want to use the template as it imports messy dummy flows, how do I find that same shape in the start from scratch blank chart?

51
Ambar D
D
duaahayat1
asked in Product Questions
ISBN

Design a database for a library management system. The library has a vast collection of books, eachidentified by a unique ISBN (International Standard Book Number). The library also has multiplebranches across different locations, and each branch has its own inventory of books. Users can borrowand return books from any branch, and the system should keep track of the borrowing history.Design a database schema that efficiently manages the library’s inventory, tracks user borrowing history,and supports the ability to search for books by title, author, and ISBN. Consider the relationshipsbetween entities, data types, and any additional features you might incorporate to enhance thesystems functionality and performance. Additionally, address potential challenges such as handlingbook copies, managing user accounts, and ensuring data integrity in the system.

181
Ambar D
R
Robert B.
asked in Product Questions
Does adding links to the team hub automatically invite the team to view the link?

Does adding links to the team hub automatically invite the team to view the link?

181
Humas1985
Lucid Legend Level 8
N
Netanel Zerbiv
asked in Product Questions
I cannot find "Anyone with the link" sharing option for some chart

Hi,I’d like to share some charts with someone outside my organization by Sharing the link. For 2 of them, I have this option, for one I don’t have.For this one the option exists: For this one it doesn’t:How can I solve that? 

61
Humas1985
Lucid Legend Level 8
A
Andy Bayliss
asked in Product Questions
Lucid App disabled warning

I am seeing an error when clicking on DM in Google Chat that shows Lucid. Is this a new issue, a known issue? We just want to confirm that there is nothing on our end that may be causing problems with Lucid.  

996
Abby S
Shanna H
Shanna HLucid support team
published in Product Questions
Migrate to the new Azure DevOps integration with Lucid CardsProduct update

As of September 30th, 2024, Lucid has released a new Lucid Cards for Azure DevOps integration. The new app supports additional functionality that wasn’t supported on the prior app, such as using cards in Timelines, story points appearing on the card face for user stories and bugs, and showing links between work items via dependency mapping. If you have never used the Lucid Cards Azure DevOps Cloud app in Lucidspark before, you can head straight to our Integrate Lucid Cards with Azure DevOps Cloud article and follow the instructions to set up the new integration and have full access to all the available features.  If you or someone at your company had previously been using the old app, the old app will continue to be available in Lucidspark until January 15, 2025 at the latest. It will be deprecated at that point, so ensure that you have migrated prior to that date. You can migrate to the new app sooner for all Lucid users on your account to get access to the additional functionality. A

56630
Kelsey Gaag
J
johnktejik
asked in Product Questions
valid shape types?

I am trying to find a list of all the valid shape types.  The documentation here is no help.I am trying to import a ‘ERDEntityBlock3’ but I get an error saying it is not a valid type.  So what are the valid ones?  I’m looking for something resembling a table that I can use to diagram DB relationships.

170
J
C
Chris C21
asked in Product Questions
Custom Shapes / Pasted Items are 'Auto-Cropping'

Hi There,I am working with LucidChart on a daily basis and I have recently discovered that when I use ‘Custom Shapes’ or Copy items into a Lucidchart, the shapes are ‘auto-cropping’. Normally, this wouldn’t be an issue (i.e. removing whitespace); however, this auto-crop feature is cutting off portions of logos and text so every time I use the shape, I need to select the image, and then ‘un-crop’ the image.Is there a way to turn off this functionality to stop LucidChart from ‘autocropping’ these Custom Shapes / Pasted items?Thanks,C

6010
S
Wladimir J. A
Wladimir J. A
asked in Product Questions
Issue with Background Gradient in PDF Export

Hi,I’ve noticed an issue when exporting a diagram to PDF: the background gradient does not render correctly. Instead of the intended gradient, the exported PDF shows a combination of solid background colors.I’ve attached screenshots for reference, showing the differences between the original diagram and the exported PDF.Thank you for looking into this!Best regards,Wlad 

5910
Ambar D
R
rob van Haastrecht
asked in Product Questions
Problem with real time collaboration

Ministerie van Binnenlandse Zaken en Koninkrijksrelaties | Getting Started with Lucidspark for Migrating Users Im participating in this board on a webinar. but i get the error message : "Real-time collaboration may not be working. Refresh the page, try again, and contact support if the problem continues. I can see changes made on the board but with delai. and i cannot see the other participants at all.

93
Ambar D
Jennifer W101
Jennifer W101
posted in Product Questions
Pasting/Uploading data for ERDs

How can I paste text into an ERD from another source or upload a file of formatted data? This is not data exported from a current database. There are hundreds of field names so I am looking for a way to not have to type/paste them one by one.  

135
Ambar D
A
AmerMM
asked in Product Questions
He pagado pero hasta ahora mi cuenta sigue como versión gratuita y solo puedo editar 3 tableros

Buenos días, es el segundo mensaje que envio sobre el problema. He pagado la suscripción mensual (como en ocasiones anteriores), pero en esta oportunidad mi cuenta no se actualiza, sigue mostrandose como si estaría usando la versión gratuita y solo me permite editar los 3 últimos tableros. ¿Qué hago?, porque ya se me va acabar incluso el mes de pago. Gracias.  

121
Zuzia S
Nirmala S
Nirmala S
asked in Product Questions
copy and paste from Lucid chart to microsoft word and ppt not working agin

Hello, I noticed today that I am unable to copy paste from lucid chart to microsoft word or ppt. 

447
Ambar D
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.