Product Questions

Several of our My SQL database designs have referential integrity between tables across schemas. When trying to import an ERD from My SQL it seems that referential integrity between tables across schemas is ignored on import.    Is there a way to make it so that referential integrity Lines will show up in imported diagrams across schemas?

I am no longer able to right click on a Lucid sticky in Lucidspark and convert that sticky to an ADO card. I can click on the ADO integration in the bottom left of the screen and create an ADO item from scratch using that integration but can no longer convert a sticky directly to an ADO card. Super weird. Just disappeared on me. I’ve unliked and re-linked my ADO account to attempt to fix but that doesn’t seem to be correcting the issue.  Any ideas?

We are utilizing the data-linking feature with the org chart template to display custom data in a hierarchical format. Our goal is to showcase a larger technology image instead of the small embedded icon that is available through conditional rules. While we can link to an externally hosted image, we would like to know if there is an official or easily accessible hosting option provided by Lucid. SharePoint is not suitable for this purpose since it is internal-only.How can we add images via URL?

Is there a way the copy the format of a shape and paint it to other shapes similar to excel?  "Format painter"?

 When trying to search for images, the thumbnails are unavailable.  Looking at the debug console, there appears to be 403 errors.  This happens when the browser is in normal and incognito mode.   

During the Lately Lucid webinar on October 1st, 2025, Amy Simek and Bear Shelton demonstrated a new Lucid AI feature (See keynote at 20:40) where you could select a portion of a complex process diagram and click a little “collapse” button in the corner of the selection to turn that part of the process into an expandable/collapsible subprocess. This feature was also alluded to in the Looking Forward section of the Lucid Blogpost “Lately @ Lucid: Accelerating transformation through intelligence”:Looking forwardAdditional features coming to assisted layout include the ability to: Expand or collapse containers and portions of diagrams. (emphasis mine) Auto-expand frames and nudge other frames over as content is added to a frame.  When will this new expand/collapse feature be released for users? Creating, synchronizing, and managing all of the layers in a complex diagram is very tedious. I have several diagrams that I would love to make more dynamic using the expand/collapse feature and I

When I select an object such as a sticky note, the context toolbar doesn’t pop up. I’m trying to add a tag as described here: Add a Tag to an object in Lucidspark – LucidI’m using the latest version of Edge on Windows 11.How do I get the context bar to show up?

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

I’m having an issue with boxes in a different parent line collapsing away when I collapse a parent or child box in another line.  When I create a “Mind Map with Details” in Lucid Chart and draw additional connection points between a child of one parent box to a child of a different parent box, the child that is connected by the additional line collapses away when I collapse the first parent or child. To explain: I have a parent group A and B.  In each parent group I have child boxes of 1, 2, & 3.  The Mind Map automatically draws the connection between A1, A2, A3 or B1, B2, B3.  When I collapse parent A, the child boxes of A1, A2, & A3 collapse.  But when I manually draw a connection between A2 and B3 and then collapse parent A, now all the child boxes of group A as well as B3 collapse away.  How do I make it so that only the manual line that I drew collapses away between A2 & B3 and the B3 box doesn’t collapse away?

Hi folks, We’ve recently enabled the Lucidspark/chart plugins within our O365 tenant for teams. I was very excitedly trying to show off the capabilities to my team mates who do not yet have lucid licenses, when we hit a snag. When sharing a Lucidchart/spark with a Teams meeting, where the participants do not have Lucid logins, the chart/spark is shared globally (I can see the permissions are set to everyone see the link) but the experience for the non-licensed users is a black screen: Browsing to the same lucidspark via a shared link/browser, shares the board just fine with an unauthenticated user. The use case here is for sharing and collaborating with participants external to our organisation, such as clients on a brainstorming workshop or scoping session, where asking them to register to a new whiteboard solution may be against policy or create a clunky experience that will delay the start of the meeting. The latest documentation for integration of Lucid/Teams appears to reference t

Currently no matter what I change, when I publish my diagram the hotspots are visible. From everything I've been reading they should not appear when the diagram is published. What would I need to update to have those not appear when publishing other then changing the opacity of the shape?  

Hi,I create and update LucidCharts for my team to specify worfklows. I would like them to know when i create a new version so they can check what changed between versions. For this I would like that when I modify a file and specify a version that they get notified by email. Even better I would love that the connector in JIRA Confluence triggers a page modification when it updates automatically the chart. Like that i would be able to create an automation to send a group mail to say that this chart has been updated. It’s painful to ask the team to add notifications to all Charts and they only get notifications on Lucid app. Is it possible to do something like this whatsoever ? Thanks

I like many things about the Lucidspark view, and use it most often.But one thing I always hated was how restrictive it is with the font sizes on frames (“Small”, “Medium”, “Large”, ...).  I very often find that the “Huge” isn’t big enough for my needs.In such circumstances, I would normally go to the old-school Lucidchart view. There, it lets me set a number for the size, and allows it to be over 100.But I was trying to do this today. But the font size input is greyed out. Is this a regression? Or a deliberate decision?If the latter, it’s 100% in the wrong direction!Why would you take away the (already little) flexibility you do give?

It would be really helpful to be able to select a text object and make that the default format for new ones in the same document. This could work as in PowerPoint, and it would save a huge amount of time in creating and formating documents. 

I have files in both .dxf and .dwg format.  How do I import these files into LucidChart? Or is this not possible?

Hi Is there any tool/feature in LucidChart that has the ability to expand/ collapse tree diagrams but of pictures (and text)? I have come across the ones that do this for only text but I'm looking for the one for images. For instance I have a huge mesh of flowchart and it branches out extensively. Hence explaining/ presenting it from a static image becomes cumbersome because I have to drag/scroll from one end to the other repetitively. It would be very helpful to get a whiteboarding tool that can collapse all branches but one that I want to focus on/ expand only the ones I need. Thanks in advance!

Is it possible to draw collapsible containers?

Hello,I want to print on ANSI or Architectural size paper (Pre-defined C or D size). When I go to print, the paper size options do not include what I am looking for, and if I use a custom size, it prompts for paper size in pixels, not inches or other units. Any ideas? Hovik

I use infinite workspace quite often. The challenge is what happens if I want to create/insert whitespace between two objects so I can perhaps drop something in there. it means I have to currently select and drag and drop.  What I'm looking for is similar to how grouping and swimlanes work. As you drag the swimlane borders it shifts all other objects away from the swimlane and provides more space to work with. I want to be able to do this vertically and horizontally. Works well in some other modeling tools I use. See attached. I can drag that line up or down and it inserts whitespace. If the line is over an object it grows the object as well depending on how far I drag the dotted line. 

Is there a way to share mindmaps in Lucidspark so that those I share with can collapse and expand branches and subbranches without having the ability to edit the map?

My Lucid Chart seems to be locked at 8.5” x 11”, with the ability change it grayed out.  Is that a limitation of the free version?  (I’m an individual who occasionally used Visio, so $108 a year is too pricey.)

Hello,For the need of my Thesis I subscribed for the Individual plan and already paid a month. During my research I found out that as a student I can have the free Education plan.Which I did and confirmed my ID as a university student.I am planning to cancel the Individual plan in order to use my free Educational account. For the moment in order to work on the diagrams I have in my the Individual account I have shared them with my Educational. Right now there are 5-6 diagrams with many shapes, which is something that would forbid me from having a free plan without a subscription.My questions are:Given that I cancel my subscription for my Individual account will I still be able to work on the shared diagrams?  Is there an easier way to migrate from my Individual account to my Educational? I tried to copy the diagrams but it seems there is a restriction. Does the Education plan offers limited diagrams and shapes in compares to an Individual plan? Thanks,

Hello team, Usually while working on lucidchart ( paid version), when i search for equipments/ devices, it gives me the images. ( left side options and choose image) But now, its giving me no images. Can someone please assist asap?Steps folowed- OPTIONS ( LEFT SIDE) > IMAGES > SEARCH FOR KEYWORD> NO RESULT FOUND

Having some trouble repositioning a shape's text label. Specifically, I want to move the label from the bottom to the top of a shape.  According to a Lucidchart video, the label should automatically appear on top when an arrow is below the shape. However, I can't find any option to reposition the label manually. Is there a hidden setting or a specific way to move text labels in Lucidchart? Any guidance would be appreciated.

After sizing multiple times trying to fit a printed page, all of my text has disappeared. How do I get it back?