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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,928 Topics
  • 15,074 Replies
5927 Topics
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Sneh
asked in Product Questions
Dynamic table and shapes

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support.

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jday
asked in Product Questions
Create a filter to show resources with no tags

Does anyone know of a way to create a filter that shows all resources without any tags?

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Leianne C
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danidomeque
asked in Product Questions
Jira cards are in continuous state of syncing

Hi all, I have a Lucidspark board with many Jira cards and I need their data to be up to date. In my case, there are many cards which data seems to be syncing (top card in the image below) and no data is being shown. I would like to see the link, the status, the person assigned, the story points and the priority (as shown in the bottom card of the image below. *Note that the priority is shown as a grey circle but if possible, I would like to see here the priority there too or at least, different colours for different priorities. Do you know how to solve this issue? Regards

234
Leianne C
Jeff N
Jeff N
asked in Product Questions
SQLite import into ERD

Trying to work out a way to import the table structure from a SQLite database (.db file). Does anyone have the SQL required to export the data from a SQLite DB as per other dbs such as SQL Server?

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nivi
asked in Product Questions
BambooHR integration

I am on trial version on Lucidchart. Is there a way I can try out importing data from BambooHR on trial? That was our main use case.

625
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mallozzi
asked in Product Questions
Lost work

I lost a whole day’s work. There are many revisions in the revision history throughout the day that I was doing the work, but none of them show any trace of that work that was being done. This is a huge setback, and is causing me to rethink our company’s use of this product. Throughout the day I looked for a way to actively save the work, but there is not mechanism I see to do that.

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Santa G
asked in Product Questions
Shapes are missing highlights

Hey all, I am working on the diagram and have highlighted different shapes, however I can’t see those highlights when working on the doc. I have shared the link with others and they do see the highlights… I also see them when go to printing the doc so it shows up on the print preview. I cleared the browser cookies and all, still not working..

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Humas1985
Lucid Legend Level 8
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Brittany Clarke
asked in Product Questions
Smart Table Filters are not working

I have a smart table and a filter applied, but the filter is not working. I’ve tried editing it, removing it and re-applying it, and choosing a different filter and the smart table is not responding to anything.

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its sy
asked in Product Questions
how to adjust the spaces within boxes using the org chart structure?

as u can see how do i create a bigger gap within the white boxes and grey boxes or how can i create more spaces between the grey boxes etc posting here bc admin support (eric) wasnt helpful kindly see how squeeze it is that i cant even do a proper box without cutting some parts out one more thing is that the org chart lines are so limited, u can either choose to drop down from top or drop down from side but not BOTH! so as per eric suggestions he asked me to create my own free lines which i did, but because of the space issue look how crammed it is!

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its sy
asked in Product Questions
why does the org chart lines gets so wonky?

from far looks like that: see the differences in the colours of the lines? when its near: weird isnt it? lucid chart does seem to have quite a lot of limitations even though im using the paid version

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its sy
asked in Product Questions
how to improve the resolution of the org chart exported out in google slides

my org chart created gets way too big and when i export it out on google slides it affects the resolution tremendously. any tips?

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jquigley
asked in Product Questions
Copying content between templates

Does anyone have a best way to update the layout of something without having to completely redo work? I tried a couple templates/layouts for a site map-style item I am trying to create and found an option in Lucid that seems like it would work best - an org chart template. I already have an existing document with valid content but it is using the org chart template I like. Now that I know what template/layout I am trying to use, is there a suggestion for doing a bulk export/import of the text within the shapes of the original version so I can use the new template?

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Kelsey Gaag
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ian.brown
asked in Product Questions
Move object to another layer doesn't take the links with it

Hello, I had a large diagram with objects connected with lines to show interdepencies. To try to make it clearer I wanted to move parts of the diagram to separate layers, but it seems it moves the object but does not maintain the links they remain on the page layer unless I move them separately. Is there a way to do this or should I have created the objects and the layers *then* linked them ? Many thanks Ian

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Kelsey Gaag
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kcrossley
asked in Product Questions
How to Align Lines/Connectors/Arrows

Hello Team! I have two arrowed connectors/lines between three process nodes… I want to align the connector on the right with the one on the left. I should Think I’d simply select the two lines, right-click, and choose Align > Middle. That doesn’t seem to work. How does one align lines? Thanks! K

285
Eric Padron
Lucid Legend Level 5
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MarkTerrington
asked in Product Questions
Possible bug - Line connectors lose connection when grouped with text

Hello, I wanted to reach out and check whether this is considered a bug or not. I am using “lines between boxes”, where I am denoting software applications and the interfaces between them. I am using an extra text component as the “text” on a line connector is not good enough for what I need. I connect a line between two boxes, and when I move each box the line adjusts with the new locations of either box. When I then “Group” the line with the overlaid text the connection between the line and the boxes are lost. Meaning that when I then move either box the connector line does not move. So if I am adjusting the diagram to accommodate different things the link between boxes is lost. Which is annoying. Is this a bug or a “feature”? Thanks for your help in advance. Kind regards, Mark

297
Eric Padron
Lucid Legend Level 5
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steph
asked in Product Questions
No quería una suscripción anual

Al terminar mi prueba gratis, se cobró la suscripción anual por error ya que no pude cancelarla a tiempo, puedo cambiarla a una individual y recuperar parte del dinero?

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Cam.N
asked in Product Questions
"Our servers experienced an error" message when attempting to accept an edit invitation

I have been sent an invitation to edit a document via Lucid but whenever I click any of the links in the email I get taken to a page with the following message: Our servers experienced an error. We apologize for the inconvenience.Flow ID: d1da38f654657a53Time: 2025-01-16T07:12:06.439Z Have had a quick search through community pages but didn't seem to find anything exceptionally relevant.

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Felix L
asked in Product Questions
Can't join company Lucid account

I can’t access any of the company’s diagrams. Also it keeps asking me for a trial, instead of join the team subscription. Is the fault on my account or is there something else I need to do? Many thanks for help

314
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bmdavgo
asked in Product Questions
Bug: Status values missing from Lucidspark cards

I have a lucid board where I use Card Details. For an unknown reason, the values for the status field are now missing preventing me to assign status to tasks or move them on various timelines and kanban boards. How can I add the values for status back? Attached is a screen shot.

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Maheshwar Sari
asked in Product Questions
not able to see the AI feature ,Generate diagram ?

Hi Team, I am not able to see the AI feature (Generate diagram ), Could you please help me with this?

121
Humas1985
Lucid Legend Level 8
Phillip W
Phillip WLucid support team
published in Product Questions
Google Drive TroubleshootingTroubleshooting

Hey Lucid users -- if you are having trouble with Google Drive there are a few specific things to check out: Your Google email address must match the email address associated with your Lucid account in order for the link to function. Any file structure that you had set up in Lucid will not be carried over to Google Drive in the sync. All synced boards will initially be put under one folder named "Lucidspark". From there you can move them wherever you wish. If you create a Lucidspark board through Google Drive the synced diagram will appear in the "Lucidspark" folder first-- but from there you are welcome to move it wherever you'd like in your Google Drive folder structure. If you delete the Lucidspark folder from Google Drive you will no longer be able to sync or use the "view boards in Drive" functionality (you will instead be directed to a Google 404 or 400 error). Please let us know if this is what is occurring and we can remove the link to the old folder so a new one can be generat

32710
Zuzia S
Benjamin N
Benjamin N
asked in Product Questions
Mouse Scrolling in & out results a Zoom out

A recent change in behavior is noticed when scrolling in or out using the mouse the UI keeps zooming out anyway, it happened multiple times. The only solution is refreshing the page.

163
Leianne C
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KaWallas
asked in Product Questions
How to Filter Sticky Notes by Tags in Lucidspark (display only stickys with a certain tag)

I would like the ability to show only stickys with a certain tag value. So basically filter the stickys displayed based on tags! How can I do this ?

131
Eric Padron
Lucid Legend Level 5
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Ken K.
asked in Product Questions
Lucidchart images distorted in Google Docs

A shape with text is clear when created and viewed in Lucidchart, but is distorted with repeated text when loaded into a Google Doc as below. Shape in Lucidchart Shape in Google Docs Lucid chart image on Google Docs loaded through Lucidchart-Google Docs add-on

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amj_nyc
asked in Product Questions
Custom template applies settings to imported data

I am trying to automate my organization’s monthly org chart process. We have 20+ teams that need to be included in separate charts (tabs), and we want custom formatting and colors. I have saved these formats in a custom template, but when I import the data, the formatting doesn’t hold. How can I fix this?

131
Kelsey Gaag

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