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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 6,249 Topics
  • 16,242 Replies
6249 Topics
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smoss17
asked in Product Questions
Basic LucidChart Flowcharts Help!!

I need some serious help with flowcharts. I’ve watched tutorials, youtube videos, read different posts, and I’m still having a ton of trouble unfortunately. Basically I need to create a bunch of different folders and then within those folders, I want to stash information. I can create the flowchart itself quite easily, but I’m unable to then click on any of the folders I created and then put information within that. Could someone please help?! I’d love to hop on a call with someone to briefly walk through what I’m missing. I’d really appreciate it. Thank you!

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Humas1985
Lucid Legend Level 9
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Lisajae
asked in Product Questions
No text visible in mermaid diagram

Hello,I have been createing flowcharts from mermaid code and all goes well until í copy the chart and paste it elsewhere (tried word and confluence), then only the containers in the chart are visible and none of the text within the containers, like this:Do you know what I can do to get all the info copied?

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joetsui
asked in Product Questions
how to use real size in the floor plan

Hi All, i have the real size of the building, and would like to use LC to draw a floor plan.i set the scale to 1cm to 1m and draw a 10m wall, but in the shape option, the width of this wall in the document is 15.62 cm.  is there any method to let me input the real size in the document by using the correct scale ?Best regards,Joe

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Joe M101
Joe M101
asked in Product Questions
Lock shape height in Lucidchart

I am looking for a more granular "locking" capability for a basic rectangular shape (or shapes in general).  Visio provided access to shape "details".  The master shape could be configured this way and individual instances of the shape could be reconfigured using nifty lock settings (lock position lock height lock width lock aspect ratio etc.).  This was quite useful when building out IDEF models where I needed to maintain a consistent height for the function (or activity) blocks but needed flexibility to stretch the width of the rectangle to accommodate a longer function name.  The picture below illustrates the problem... A series of rectangular shapes are plopped down and I start renaming them.  As I expand the function name text (in the red shape) you see the shape height automatically increasing and everything starts to blow up... the control arrows (top) mechanisms (bottom) as well as the function number which is group with the larger rectangular shape.&nb

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happymapper
asked in Product Questions
Word add-in PPI

What is the PPI of an image inserted from the Lucidchart Word add-in?Is it higher than the maximum value of 300 PPI that can be set when exporting as an image from Lucidchart?

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Michael B
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MakeBetterJourneyMapTemplates
asked in Product Questions
Need to add boxes to the header in 5-stage customer journey map example template

Need to add some more gray boxes into the white header box at the top. Cannot figure out how. No support available in my org.   

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ThinkingMaps
asked in Product Questions
Can't Delete Tabs

When I create a template for students to complete as an assignment in Canvas (using the ready-made Circle Map template in Lucidchart) I delete all of the tabs (Page 1, Example, Printable) except the Circle Map tab. When I open the template in Canvas as an assignment, those extra tabs that I deleted reappear. How can I prevent this from happening?

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Leianne C
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Alv1n
asked in Product Questions
Lucidchart doesn't support importing ER from Salesforce on Alibaba Cloud

Currently, salesforce has a new instance which is built on Alibaba Cloud for China. And this instance has a new domain : production is login.sfcrmproducts.cn, sandbox is test.sfcrmproducts.cn.    When can lucidchart support connecting with this instance? 

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lukepwilkins
asked in Product Questions
Microsoft SVG Icons - Import - Tiny - Update

Hello.I wish to use the latest Aug 2025 Microsoft Azure icons. They are provided as SVG files (https://learn.microsoft.com/en-us/azure/architecture/icons/#icon-terms).A few queries, firstly how can I bulk import all the SVG icons from one root folder, retaining the folder structure? Possibly using the folder names as the library names.When attempting to use the icons they are extremely small. Is there anything that can be done here?Failing that, would it be possible for the Lucid team to update the Azure icons? They are currently at Nov 2024 and a few updates have been released. Thank youLuke Wilkins

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Stephan Kleen
asked in Product Questions
Preview of embedded links not visible

When I insert a link into a Lucidspark document, a preview no longer appears. The preview is visible in the block settings.

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MarkTerrington
asked in Product Questions
Adding the colour "cloud" has affected all my diagrams

Hello,I am not sure what you have done with a recent update, but you have “reworked” all my diagrams.You seem to have added a colour “cloud” which is on the right-side of “white”.  Because you have not associated the colours correctly and “shifted-right” the relationships all my diagrams that had grey colours of shapes now have “cloud” as the colour.  All the Grid lines are now white (or cloud) so ALL my diagrams now need to be re-adjusted for the “update” you have carried out.It’s going to take me many many hours to get all the diagrams back to where they were before your update.Is there a setting I can switch or do I have to manually rework all diagrams?Thanks

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Zuzia S
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atewsley
asked in Product Questions
How can I export to Google Slides?

I have had success in the past when exporting my lucidspark presentations to Google Slides.Now I’m suddenly getting this error. I never get asked these prompts and feel like everything is logged in. Can anyone help out? Thanks 

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Zuzia S
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JoelG
asked in Product Questions
Can't connect Confluence add-on

We can’t get the Lucidchart Add-on for Confluence working, as the post-install config page doesn’t load. We’ve tried installing via the Atlassian marketplace, Lucid integrations marketplace and under App Integration in the Lucid admin console, but each time we’re getting stuck with the same error:Our servers experienced an error. We apologize for the inconvenience.  

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petear
asked in Product Questions
How to use the conditional formatting BACKGROUNDCOLOR formula in Lucid

I've been struggling for over an hour, reading documentation etc. but I just can't seem to figure this out. My use cases is that I've got 4 different “Text Annotation” colours, I want to add shape icons to it to make clear what sort of “annotation” it is (blue = info, purple = question, etc.).The colour used is #cfe4ff with 0% transparency (ergo 100% in the slider): This is what I have now as a formula. I tried both with the prefix = and without it. I've also tried case sensitivity.=BACKGROUNDCOLOR(THIS)="#cfe4ffff" Set up like this:I must be doing something really stupid but I'm hoping someone can nudge me in the right direction :) ChatGPT was not helpful and hallucinating all the time 🤣

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Andrea
asked in Product Questions
Where do resolved comments and threads in Lucid go?

On a comment, when the user clicks “Resolve Thread”, is the comment thread archived or deleted? If it is archived, where in the UI can resolved comment threads be viewed?

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Marcus
Marcus
asked in Product Questions
How do I export a specific part of a Lucid document to PDF?

Hello guys, not new to Lucidchart but haven’t been able to find this feature if it exists, I have a very large canvas I plan to export the whole thing as a PDF but would also love to be able to set sections of the canvas for individual smaller exports, sort of how Artboards work in Adobe Illustrator. Is that possible? Attaching a diagram of what I mean, the white is the canvas, each red outline is a portion set for individual exports.   

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Shantel Gillette
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kbowen
asked in Product Questions
Page list is missing in Lucidchart

The page list icon is missing as of today for myself and my colleagues. I am seeing this is the case in multiple browsers as well. I was not able to find any other posts or information in the release notes about this being removed.Is this intentional? If so, how do you get this icon back? It is difficult when a chart has multiple pages in it and you have to now scroll across all of them

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Ambar D
Shanna H
Shanna HLucid support team
posted in Product Questions
Double-click to crop images in Lucidchart 🖱️

Want to crop an image or gif that you imported into your Lucidchart document? You can do this by double clicking on the image to enter an image editing mode. To crop the image click and drag from a side or corner of the outline.While editing you will have the following keyboard options:Press Escape to cancel if you decide not to do any cropping. Press Enter after you have cropped the image to save your edits and leave editing mode. Alternatively you can double click anywhere on the canvas to save your edits and leave editing mode. That’s it! Once you’ve pressed Enter on your keyboard or double clicked on the canvas to exit editing mode you will see the cropped image.To learn more about working with shapes (including images) in Lucidchart refer to our Add and customize shapes in Lucidchartarticle.

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Ambar D
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TG Down Under
asked in Product Questions
Issue drawing lines between shapes in Lucid

 

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Leianne C
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Alden
asked in Product Questions
How to disable text pill icons?

I can’t seem to figure out how to turn these circles off from the line text. Any ideas? 

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eCS Admin
asked in Product Questions
Error accessing Lucidchart in Confluence

Hello,When we try to use Lucidchart in Confluence, we encounter the following issue:It continues loading indefinitely.Sometimes, it eventually shows this error message:I have already uninstalled and reinstalled the plugin multiple times, cleared the browser cache, used Incognito mode, and tried different browsers (Chrome and Edge), but we still experience the same issue.Please advise.

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Scott G
asked in Product Questions
Lucid Microsoft 365 Excel Integration [Beta] integration out of beta

When will this integration be out of beta?  I really want to use it but my company will not enable or even look at integration until it is not beta.

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Juana00
asked in Product Questions
Why doesn't the platform recognize Amharic writing?

Why doesn't the platform recognize Amharic writing? 

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Shira M
Lucid Legend Level 5
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Chris Z.
asked in Product Questions
Data linking breaking

I have used the data linking feature extensively in the past, and have been using it on a diagram that I am actively working on. Beginning last week,  I began noticing that my LucidChart diagram would drop the links I’d created.  The last time this happened, I was able to restore a previous version of my LucidChart diagram and have the data linking restored as well.  Now I am encountering an issue where the data linking is lost in my older versions as well.  I am not aware of anything that changed in how I use the product that would have caused this, and I suspect it’s a bug.  I hope there’s a workaround/fix that can help me restore the work I’d done. 

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Enea Jorgo
asked in Product Questions
Editing permissions in Lucid document

Hi! I was recently given editor access, but I can still only comment and not make edits. Could someone help me sort this out?

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Shira M
Lucid Legend Level 5
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