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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6192 Topics

Morgan TLucid support team

posted in Billing

Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

asked in Product Questions

Line Size Limits

Why are the line sizes in Lucid Chart limited from 1-10? Would be nice to have a more flexible functionality, either without limit or at least up to 100.

asked in Product Questions

Hi! I struggle with import of a diagram to ppt. I can save the file as a pdf or an image and then insert it. If I follow several tutorials I found on Youtube, I click on "add-in" in ppt, I can select Lucid Software; I click on my document, and then just the work-page of lucid chart opens in ppt, but I can not get only the diagram to ppt. But I would like to build it up with an animation, so that I show the diagram only step by step to the audience. Any help would be hiiiighly appreciated

asked in Product Questions

Split swimlanes

Hi is there a way to split a swim lane in Lucid Chart so I can have 2 sections with headers in one lane?

asked in Product Questions

Can't get rid of shape outline on new/pasted objects

I set the “Default shape” of my org chart to a 4px blue line, rounded corners. Now every shape I make, including a text box, or things pasted from another tab, have the blue line around them. If I click on an object, it shows up as having no border though. How can I get it back to normal?

asked in Product Questions

Lucidchart BUG in line alignment/snapping

Did anyone notice weird behavior with line alignment lately?Been using Lucidchart for about 8 years, but it seems like I can’t align some lines as easy as I’m used to. Some line are acting fine, some aren’t.Tried the followings already:delete a recreate line copy whole document, but same behavior on the duplicate Noticed the same behavior on older documents I haven’t touched for months Played with snapping options in Document Settings as wellThis thing literally stops me from delivering projects..

asked in Product Questions

Can not create a team folder on a Team account - how to share folders on a Team account

Hello, I change from personal licence to Team Licence on Lucid chart, but I am the owner of the team and cannot crear or move some document to the team folder (even i cannot crear a folder inside) The option is on gray, some one know to make that available ? Best Regards

christoffer.trautmann

asked in Admin Questions

Clarification around Permissions of the Sharepoint integration

Hey, We’re considering adding the sharepoint addon to be able to embed charts on sharepoint sites.I would like some clarification on how permissions are handled:When adding a diagram to a site, you’re asked to “Connect Lucid Account”. When you do this, and “Grant Access”, is that connection made with the account making the connection? Or is it granted “as the organisation”? What permission does the connection have, i.e which documents will they be able to embed? Is this based on the person editing the sharepoint site, or the person making the connection? Does this connection apply to all Sharepoint sites, or do you have to repeat it for each new site that wants to use this feature?Thank you!

asked in Billing

When I subscribed, I chose the monthly payment option. Why did I end up with two memberships, one for monthly payment and one for annual payment? Please provide me with a reasonable explanation. Additionally, please refund the payment for November, as I no longer intend to use your software.

asked in Admin Questions

Lucid Scale, can't import AWS accounts

hi all, I’ve been using Lucidscale for a year. However, now I’m having some problems with it. It lets me fill in all key information to authenticate, then lets me name the account etc, but after all is done, nothing happens. It also wouldn’t let me delete all previous accounts. I can click delete and all but accounts stayed on the list. But on the next day all have disappeared. Something’s not right. Anyone had anything like this happen?

asked in Product Questions

Page Insight for instances of a specific image

I have an org chart diagram where every “box” has a logo and I would like to understand how many of each logo is in my diagram. And Id like it to change dynamically. Can Page Insights be used for this? If so, how?

asked in Admin Questions

Migrate a chart from one Lucid account to another

Hello,Does anyone know how to migrate a lucid chart from one account to another?We have a contract company that has some charts of our architecture in their lucid account. We need to move these to our account. How can we do this?Thank you, Ken

asked in Product Questions

Change columns used for imported Excel org chart

I have an org chart I’ve spent a bit of time formatting. I want to create another version of it with different reporting lines, so I duplicated my manager ID column in Excel and changed what I needed to. My original plan was to just duplicate the existing page, relink the data but change the manager ID to the new column. Updating the data doesn’t give me that option though, and importing it from scratch doesn’t keep any of the manual formatting I’ve done. Is there a way to change the column it uses when it refreshes data?

asked in Product Questions

Inherited from org chart section missing

I’m working on an org chart and couldn’t work out why I couldn’t do conditional formatting based on the “Tier” or show the number of direct reports: the options aren’t there. I looked at an old chart and in the data panel there is a section called “Inherited from org chart” which the current one doesn’t have. Is there any way to get this back?Old chart data panelNew chart data panel

Lawrence.Molnar

asked in Admin Questions

IP Addressing for Azure VMs

How do I go about adding the IP address of the individual VMs in an Azure Lucidscale model? Thanks in advance.

asked in Admin Questions

List of Connected Integrations

How can I get a list of integrations connected to our Enterprise Account?Additionally, how can I BLOCK users from making connections?How can I DISCONNECT any unwanted connections?