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Unanswered questions

29 Topics
F
Franco
asked in Product Questions
disappearing backgrounds of frames

Hi everyone,  I have this issue. I have put numbers on the screenshot to better understand.I am working on a template, with different hidden frames (3). Lots of these frames have picture backgrounds. I have integrated a google slide presentation (1) on the board. I have extracted the thumbnails (2) of the presentation slides, I put a frame on each slide and than I have the problem that a lot (nearly all)  of the backgrounds of the previous existing frames (3) are gone.  How can I avoid this problem? Many thanks kind regards Franco

352
F
J
jredel
asked in Product Questions
Adding slack channels to a new team

I created a team, upgraded my slack integration, added a slack channel with 64 members….and only 10 of them were added to the team. What gives?

51
Leianne C
S
Sebender
asked in Product Questions
Bug: Certain characters not displaying

Certain characters aren’t displaying when typed… It looks like the Lucid objects are still storing these characters but just not displaying them… Has anyone ever seen this before?  

31
S
C
cleroux
asked in Product Questions
Bug - mass photo upload

Bonjour, J’ai uploadé en masse les photos dans mon organigramme. Quand je clique sur la forme d’un collaborateur, elle apparait bien en petit à droite :  Cependant, elle n’apparait pas dans l’organigramme à gauche.  Comment faire ?  Seulement 1 personne apparait alors que le format de photo est le même pour tous. 

469
Kelsey Gaag
K
Kedders
asked in Admin Questions
Adding a new page/tab on existing LucidSpark board

Hoping someone can help. There appears to have been some updates made to LucidSpark recently and now for the life of me I cannot figure out how I can add a page/tab to an existing board - my control panel bottom left corner has disappeared and there doesn’t seem to be an obvious way to do this.Any ideas?

256
Shantel Gillette
C
Charles Madison
asked in Product Questions
Private Mode

Why do sticky notes change their color when you click and drag them out to the board when private mode is turned on?  Can that "bug" be fixed?

392
C
D
dhyatt
asked in Product Questions
Text being auto replaced by image

Text :100: in string 2001:48e0:100:14::6 is being auto replaced by double underlined image “100”. I cannot find how to disable this. Needed because I have multiple occurrences of this in my diagram and this distorts the meaning of the data for others. Is this a bug?

101
chrisklaus
Lucid Legend Level 1
C
Chris C21
asked in Product Questions
Custom Shapes / Pasted Items are 'Auto-Cropping'

Hi There,I am working with LucidChart on a daily basis and I have recently discovered that when I use ‘Custom Shapes’ or Copy items into a Lucidchart, the shapes are ‘auto-cropping’. Normally, this wouldn’t be an issue (i.e. removing whitespace); however, this auto-crop feature is cutting off portions of logos and text so every time I use the shape, I need to select the image, and then ‘un-crop’ the image.Is there a way to turn off this functionality to stop LucidChart from ‘autocropping’ these Custom Shapes / Pasted items?Thanks,C

355
Shantel Gillette
I
ian.brown
asked in Product Questions
azure template shape transparency

Hello,this is going to sound stupid, but I cannot find anything in the help, so asking here. I’ve got a lucidchart diagram. I’ve added an azure virtual network shape. When at the front of other objects, you can see them through it. How do you stop that happening ?I would like to be able to have in literally on top obscuring things, not like a pane of glass. It’s already set to 100% opacity but you can see through it. I’ve resorted to putting a solid filled box under it. Many thanks,Ian

60
I
Ankit B
Ankit B
asked in Product Questions
Adding Lucidchart diagram to Microsoft Word

I was trying to copy a lucidchart diagram to Word but it either pastes an older version of the diagram or just a blank box. The Lucidchart page shows a "Saving" notification but it does not finish saving for over an hour. If I refresh the lucidchart page the change is lost (not saved). How to fix this issue?

19218
Zuzia S
M
mkpopecksnow
asked in Lucid for Education K-12
algebra 2 help

Assistance with creating documents for Algebra 2

424
Shira M
Lucid Legend Level 3
N
nivedhitha
asked in Lucid for Developers
Regarding LucidChart developer portal

Hi team,Can i get trial period for developer’s portal?I need to create api key of lucidchart and use it for my application.Will lucidchart api give flowcharts as output for my app?

131
Richard U
P
PaulandTwo
asked in Product Questions
export text

I want to export my current map in text file, which can be bi-lingual language. can I do that? 

111
Cass A102
Lucid Legend Level 2
Q
quodsimDan
asked in Lucid for Developers
access the DataProxy within DataConnectorAsynchronousAction?

 My extension editor has defined a data source which contains multiple collections of data items.I have an Data Connector Action defined that gets triggered when a user hits a button in the extension editor.I know in the extension editor project, I have access to a DataProxy, which has access to DataSources and CollectionProxy, etc. Through the DataProxy, I am able to access all the custom data found in the document correct?Assuming that is true, in a Data Connector project, such as in an action: DataConnectorAsynchronousAction, is it similarly possible to access all the custom data found in the document?  If so, how?  I am not seeing how I can access the DataProxy within DataConnectorAsynchronousAction. Thanks,Dan 

161
Richard U
Q
quodsimDan
asked in Lucid for Developers
DocumentId of running Poll and HardRefresh Data Connector Action

Lucid,I have setup both the Poll and HardRefresh actions for my LucidChart extension package.  Is there a way to programmatically get the documentId within a Poll or HardRefresh?Here is the documentation for DataConnectorActionContext:https://lucid.readme.io/reference/dataconnectoractioncontext-sdkThanks,Dan

71
Richard U
B
Barramundi
asked in Product Questions
Mermaid sequence diagram arrows

Is full support for the mermaid different arrows in sequence diagram on the roadmap?Type Description -> Solid line without arrow --> Dotted line without arrow ->> Solid line with arrowhead -->> Dotted line with arrowhead <<->> Solid line with bidirectional arrowheads (v11.0.0+) <<-->> Dotted line with bidirectional arrowheads (v11.0.0+) -x Solid line with a cross at the end --x Dotted line with a cross at the end -) Solid line with an open arrow at the end (async) --) Dotted line with a open arrow at the end (async) ref: https://mermaid.js.org/syntax/sequenceDiagram.html#aliases

244
S
R
Renier.Kotze
asked in Admin Questions
Lucid Chart Sharing

Why are we limited with sharing options within certain documents to allow whole company or Any logged in user. Some documents only have Any logged in user as an option.  

253
R
D
Djedwards Chico
asked in Lucid for Education Higher Ed
stylus mode in Lucidspark

I have been having uses using the stylus in Lucid Spark where it will not write properly and the screen will drag instead of writing.

312
Shantel Gillette
K
Kuys
asked in Lucid for IT
BPMN

 

222
Ambar D
Andrew B105
Andrew B105
asked in Product Questions
Inherited from org chart section missing

I’m working on an org chart and couldn’t work out why I couldn’t do conditional formatting based on the “Tier” or show the number of direct reports: the options aren’t there. I looked at an old chart and in the data panel there is a section called “Inherited from org chart” which the current one doesn’t have. Is there any way to get this back?Old chart data panelNew chart data panel 

356
Kelsey Gaag
M
MJeffers
asked in Product Questions
Split swimlanes into two sections in one lane

Hi is there a way to split a swim lane in Lucid Chart so I can have 2 sections with headers in one lane?

171
aparrish
Lucid Legend Level 5
Andrew B105
Andrew B105
asked in Product Questions
Change columns used for imported Excel org chart

I have an org chart I’ve spent a bit of time formatting. I want to create another version of it with different reporting lines, so I duplicated my manager ID column in Excel and changed what I needed to. My original plan was to just duplicate the existing page, relink the data but change the manager ID to the new column. Updating the data doesn’t give me that option though, and importing it from scratch doesn’t keep any of the manual formatting I’ve done. Is there a way to change the column it uses when it refreshes data?

202
Andrew B105
J
James Wayne
asked in Lucid for IT
Mermaid Image Generation to Visio doesnt Work

So I’m trying to generate images using Mermaid.js as DAC and then export it to a VISIO file, but when I open the visio file which was exported it is blank as the pic given. (Note: I’m using Libre Office Draw to view the visio file which should be capable of doing it)This happened for all types of diagram generation.

1178
Michel L
J
jakittrell
asked in Product Questions
Custom number/cell formatting

I’m not seeing any formatting options for numbers in a data table, am I overlooking it?  Was hoping to apply a custom format “_(* #,##0_);_(* (#,##0);_(* "-"_);_(@_)”, possible?

293
J
R
rkalathil
asked in Product Questions
Import Architecture diagram from external source to lucid

Hi everyone,I’ve been trying to import an architecture diagram into Lucidchart using SVG, CSV, and TXT formats (I’ve tried each format individually). However, instead of getting the actual architecture diagram, Lucidchart generates a bunch of sticky notes, which isn’t what I was expecting.Has anyone faced this issue before?Are there any specific file types or import settings I should be using to make sure my architecture diagram imports correctly?Any advice would be greatly appreciated!Thanks in advance!

281
aparrish
Lucid Legend Level 5
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