Bug: Certain characters not displaying

And to be clear - In the screenshot I have copy pasted from the shapes into Word

Hello ​@Sebender 

Thanks for reaching out.

Can I ask which fonts you are using in Lucid? Are the characters just never showing up when you type into the shape? Or do they disappear on hitting ‘Enter’?

Also, what happens when you type the text into Word and then copy it over to the shape in Lucid?

Best regards

Leo

Good morning ​@Sebender,

This is very interesting. I’m curious if this behavior persists after doing a hard refresh on the page and clearing cache and cookies? You could also open the board in an incognito browser to see if the behavior persists.  

I was using this font:

I just changed it to Liberation Sans (which is the default I can remember using for years - not sure why it changed) and it seems to have fixed the issue!! Weird.. Maybe devs check whatever font that is?

And Leo, yes it was happening in both directions and all scenarios - copy from word in Lucid, typing directly into Lucid - the characters just NEVER showed up even as typing directly into a shape.

Thanks for the update ​@Sebender - good to know that you have a solution for now.

There is definitely an issue within software in general around font support (not limited to here) and how it is encoded on the front end.

Hi ​@Sebender, jumping in to help further since this is indeed odd behavior! Thank you ​@Leo Barnes for helping here as well! 

​@Sebender I see you mentioned that changing to Liberation Sans seems to have fixed things. Are you only experiencing this issue with the Inter font specifically? Does the issue persist in multiple documents, or just the one?

A few items to try: 

1. Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues? 
2. Lucidchart is optimized for Google Chrome. Can you try opening your document in a Chrome Incognito window? This often improves performance by clearing your cache and cookies and disabling your extensions.
3. If your text still isn’t appearing as you expect, WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by going to View > Rendering > Use WebGL and un-selecting this option.

If the issue persists, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members on the Lucid support team, so you are welcome to share the number within this same thread.