I was trying to copy a lucidchart diagram to Word but it either pastes an older version of the diagram or just a blank box. The Lucidchart page shows a "Saving" notification but it does not finish saving for over an hour. If I refresh the lucidchart page the change is lost (not saved). How to fix this issue?
Adding Lucidchart diagram to Microsoft Word
Best answer by Zuzia S
Hi
As mentioned by my colleague above, this process is not formally guaranteed to function since it does depend on both Lucid and Microsoft. There may be something that occurred outside of Lucid’s control that prevents copy and paste from working on your device.
As a workaround, have you tried exporting your document/document portion as a PNG (with transparent background) and adding that to your documents? Alternatively, you can use our Microsoft add-ins to insert your diagram into your document, although I understand that it might not be the most convenient solution if you are interested in inserting a specific part of your diagram. As another alternative, you can take a screenshot of your diagram’s given portion and then insert it in a Microsoft document.
Once again, I am very sorry for the trouble caused. Please let us know if you have any other questions or concerns!
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