Bulk user removal and email invites

Question

I have implemented SCIM migration with Lucid, and as their guide I created an ‘all users’ group.

Because of that, 600+ users have been created within LucidChart and they all received an invitation email to start using Lucid Chart. I ended up deleting that ‘all users’ group and their accounts have now all been deactivated. However today they received a “Reminder: a Lucid account was created for you” email.

How can I prevent these emails from being sent to all of our staff, or how can I remove all of these users from Lucid. We do not want these emails, as the users are treating them as spam.

Thanks

Zuzia S · Accepted Answer

@JaidenThank you for confirming. The suppression has been applied for both types of users.Cheers!

Zuzia S · Answer

Hi ​@Jaiden, thank you for posting in the Community!Unfortunately, it is not possible to bulk delete users.Due to the requirement to delete or transfer documents when deleting users, users can only be deleted one at a time.Regarding preventing these emails being sent to the entire account, I will be happy to submit a request internally to make that happen, if you confirm that you want to proceed.I appreciate your help and patience!

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