Transfer Lucid docs to new account

Question

Hi Support Team,

My email address has recently been updated—specifically, the underscore (_) was removed, like changing it from joe_zhu to joezhu.

After logging into Lucid with my new email address, I can no longer find the charts and files I created previously. I am using a company license, and I will continue to receive emails at my old address for the next 90 days.

Could you please advise:

Is there a way to merge or transfer my old account's files over to the new account?
Alternatively, is there a way for me to download the files from my old account?

Thank you for your assistance!

kmougammadou · Accepted Answer

Hi ​@Joe Zhu, thanks for posting in the community!To resolve this and locate your documents, please review our Troubleshooting: Lost documents or workarticle.If the issue still persists, I would recommend checking with the account owner to see if they can locate the documents and assigned them back to you. If that still does not help, please let me know so I can raise this with our support team! Do not hesitate if you have other questions.

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