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October 15, 2026
Question

LucidScale - Azure Import generating blank diagram

When attempting to import our Azure environment into Lucidscale, the discovery and import process appears to run successfully without displaying any errors. However, once the import completes, the resulting Lucidscale diagram is blank and does not display any Azure resources, relationships, or topology information.

 

Expected Behavior

The Azure resources and their relationships should be discovered and rendered on the Lucidscale diagram.

Actual Behavior

  • Import process completes.
  • No error message is displayed.
  • Generated diagram is completely blank.
  • Azure resources are not visible in the workspace

Troubleshooting Performed

  • Verified Azure credentials and permissions.
  • Confirmed access to the Azure subscription.
  • Re-ran the import multiple times.
  • Tested in a different browser and browser session.
  • Confirmed resources exist within the Azure subscription.

Could you please help investigate why the Azure import is generating a blank diagram and advise on any additional troubleshooting steps

Thanks

Ram