Hi @wkowalczyk
By adding a custom shape for Tier 1A and connecting it directly to the Executive Leader, you can clearly represent the support role without implying any supervisory responsibilities over Tier 2 or Tier 3.
Refer to the community post below, featuring insightful contributions from experienced Lucidchart professionals, to inform and refine your use case and achieve your desired outcome.
Have an employee with two managers? Use this trick to represent them in your Lucidchart org chart | Community
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards