Skip to main content
hamburger menu
+ Create a topic
Solved

Pictures

  • September 14, 2024
  • 4 replies
  • 47 views
M
Forum|alt.badge.img+1

Pictures are no longer opening either by clicking the pic icon next to the selected device/shape nor from the side pane.
We depend on the pics a lot to look at the details. The more detailed and larger the pic in terms of pic size and storage (bytes) the better. Please allow to store and view full size pics in the most popular format including RAW. 
Is there a phone app which would allow me to upload pics directly to Lucid?
Lucid is becoming a pic gallery of our datacenters and we love it.

Also, I would love to see more stencils with basic info.

Best answer by Leianne C

Hi @mireksikora, thank you for posting in the community! Just to confirm, are you referring to the option to attach images to objects in Lucidchart? 

If that is the case, I was able to reproduce the behaviour you described and am currently checking with our development team for further insight.  

Unfortunately, the option to attach images to shapes is not available on the Lucidchart mobile app, but we’re very interested in your feedback and committed to continually improving our products. 

If you’d like to see the option to attach images via the mobile app, please create an idea post and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:


Thank you for your help and patience. I will update this thread with more information about the images not opening. Please let us know if you have any questions in the meantime.

Comments

Leianne C
Forum|alt.badge.img+15
  • Leianne C
  • Lucid support team
  • Answer
  • September 16, 2024

Hi @mireksikora, thank you for posting in the community! Just to confirm, are you referring to the option to attach images to objects in Lucidchart? 

If that is the case, I was able to reproduce the behaviour you described and am currently checking with our development team for further insight.  

Unfortunately, the option to attach images to shapes is not available on the Lucidchart mobile app, but we’re very interested in your feedback and committed to continually improving our products. 

If you’d like to see the option to attach images via the mobile app, please create an idea post and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:


Thank you for your help and patience. I will update this thread with more information about the images not opening. Please let us know if you have any questions in the meantime.

    Leianne C
    Forum|alt.badge.img+15
    • Leianne C
    • Lucid support team
    • September 17, 2024

    Hi @mireksikora, I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. Please let us know if you continue to experience issues or have further questions. Cheers! 

      M
      Forum|alt.badge.img+1
      • mireksikora
      • Author
      • September 18, 2024

      Thank you for prompt resolution. Indeed the issue is resolved now and I am able to view my pictures. It also appears that the picture quality is showing original format and not degraded.

      Thank you.

      Mirek S.,

        Leianne C
        Forum|alt.badge.img+15
        • Leianne C
        • Lucid support team
        • September 19, 2024

        Thank you for the update, @mireksikora! I’m glad to hear the issue is resolved now. Feel free to let us know if you have any questions - we’re happy to help :) 

        Level up your skills & unlock exclusive perks!

        Join Lucid Legends
        Lucid Software Inc. Supplemental Community TermsAccessibility statement

        Get Started

        Products

        Solutions

        Resources

        Company

        Privacy Legal Cookie privacy choices Cookie policy
        © 2025  Lucid Software Inc.