Hi @btoAO 

Could you please review the troubleshooting checklist and identify any items that don't pertain to your situation / aren't satisfied in your case?

Troubleshooting tips for Visio import for Lucidchart | Community

cannot paste image or import visio file | Community (lucid.co)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi @btoAO, 

Thank you for your post! Can you verify that the background color in your document settings is set to white? It’s possible your import changed the background color. You can access the document settings by going to File > Settings. 

Hi again

Thanks for the feedback! The problem still persists, so let me try to go through your suggestions!

@Humas1985 

I went through the troubleshooting steps one by one. It unfortunately didn’t fix it. This is the most important notes:

• File Size: Upload was successful and every item from Visio was imported fine. The only problem seems to be the grey overlay that is not present in the original Visio file.
• The problem persists when importing via incognito mode.  

@Kelsey Gaag 

The background color is set to white, which i imagine is the default selection - since i haven’t changed it myself.

I hope that can narrow the problem in some. Thanks again! 

Hi @btoAO, Thank you for the update! Can you try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post (in English).

Please let me know if you have any additional questions or concerns!

Hi @Kelsey Gaag 

That seems to have been the culprit! After i turned it off, the overlay disappeared! 

Thank you very much for your help!

@btoAO No problem! I’m glad that resolved the issue. Please let me know if you have any other questions concerns!