Troubleshooting tips for Visio import for Lucidchart

Compatibility with Visio is something we take very seriously. The team has done a lot of work over the last few years to make these imports/exports as high fidelity as possible. Unfortunately compatibility between two applications is rarely perfect and there will likely always be a small percentage of the millions of imports/exports which have some issues. To that end we are continuing to invest thousands of hours this year and plan to make many ongoing improvements!

Check out these suggestions to ensure that your upload is successful:

File size

If the import process takes longer than a few minutes your file might be too large (>40 MB) and you’ll need to modify it. You can try:

Compressing user images: Typically files are too large due to large user images placed inside the diagram. You can resolve this issue by optimizing the images to 72 dpi and ~1000 pixels on the long side.

Dividing the document: If your file has multiple pages try re-saving it to multiple files that have fewer pages and/or objects.

Saving as .vsd: VSD files are generally much smaller than VDX files so they should upload easier.

Version/format

You may get an error because you have uploaded a file in a format or version that we do not support. We currently support files made with Microsoft Visio 2007 or later. If you have an older Visio file consider re-saving it with a more recent version of Visio.

Because Lucidchart has supported VDX import for longer than VSD you can also try saving it as a VDX for a higher fidelity result.

Incognito window

Importing your Visio file in an up-to-date incognito Chrome window can also resolve some issues with uploading.

Method of import

You can also try importing via an open blank document. This method can be done via the file menu of your open blank document.

If the above steps have not resolved your issue please fill out this form with the original Visio file (vdx/vsdx) and screenshots attached. For more information about visio import check out this Help Center article!

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Lucidchart allows you to import Microsoft Visio files making it easy to convert your existing Visio diagrams to Lucidchart format. Here are the steps to import Visio files into Lucidchart:

Open your Lucidchart account and create a new document.

Click on the "Import" option in the top toolbar then select "Visio" from the dropdown menu.

In the Visio import dialog box click the "Choose file" button and select the Visio file you want to import.

Once you have selected your Visio file click "Open" to begin the import process.

Lucidchart will convert your Visio file to Lucidchart format and display a preview of the imported file.

You can then review the imported file and make any necessary adjustments such as resizing shapes changing fonts and repositioning text.

When you're finished editing the imported Visio file you can save it as a new Lucidchart document or add it to an existing document.

Overall importing Visio files into Lucidchart is a straightforward process that allows you to easily convert your existing Visio diagrams to Lucidchart format enabling you to collaborate more effectively with your team members and stakeholders.

Hi Surya thanks for continuing this thread and sharing the steps to import a Visio file into Lucidchart!

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