+1Transparent background was displayed in white a few weeks ago, but it suddenly turns into black.
We found it can be fixed by disabling WebGL, and currently asking viewers and commenters to do so individually.
We have so many documents with transparent background that we do not want to set background color one by one.
Is it a bug to be fixed soon? Or it would be appreciated if there is any workaround.
Thanks!
Best answer by Kelsey Gaag
To any users impacted by this bug, please follow along on this thread for updates, and post any additional questions or concerns below.
+5Good morning,
Thank you for taking time to share your experience here. I am escalating this internally to see if we know why it’s happening and how to resolve. I’m happy to see that you found a workaround with the webGL in the meantime. I will follow up when I have more information.
+3Hello
Thank you for bringing this to our attention. This post has been turned into a ticket and a team is actively working on a fix for the issue with the transparent background turning black when WebGL is enabled.
In the meantime, we’d like to understand more about your specific use case for using transparent backgrounds. Could you share more details on how you’re using them in your documents? This will help us ensure we’re addressing your needs properly.
Thanks for your patience!
+16To any users impacted by this bug, please follow along on this thread for updates, and post any additional questions or concerns below.
+1Sorry for my late response. The problem seems to be resolved now. Thank you for your quick response!
+16Hi
Thank you for the response! I’m glad you are able to see it working on your end! For anyone else experiencing this issue, the bug has not been officially resolved on our end but our team is working on a fix currently. We will update this thread when it is fixed!
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