When trying to download my LucidChart as PDF I encounter the following page.
No action to take need to close Browser window and login again.
Repeated multiple times over multiple days
Using Chrome.
Solved
Unable to download Lucidchart document as PDF, receiving error message about waiting for analytics.lucid.app
Best answer by Ashley C
Hi Jim
Thanks for posting your question in the community. I apologize for the issue you're having with downloading.
Here are some specific things to try:
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling extensions.
- Try the export again on another network ensuring that you are on a strong stable connection. Sometimes issues like this can be related to internet connection speed or network security.
Let me know if the above troubleshooting steps don't resolve the issue and we can take the next step.
+11Hi Jim
Thanks for posting your question in the community. I apologize for the issue you're having with downloading.
Here are some specific things to try:
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling extensions.
- Try the export again on another network ensuring that you are on a strong stable connection. Sometimes issues like this can be related to internet connection speed or network security.
Let me know if the above troubleshooting steps don't resolve the issue and we can take the next step.
+9Hi
Hi,
it took a few hours but my friend and I have found an issue. The sequence diagram was created by AI. We had to delete each box to see if that cased an issue for exporting. Not a good use of anyone’s time. So the AI used 2 boxes with bent corners to put comments in and they caused this exporting issue. After they were removed, it was able to export into Visio. So it’s a bug.
+9Hi
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