Product Questions

Hi  I am currently in a situation where an owner of a folder has left the company and some files and older are orphans! As an admin I was wondering if there is a way for me to find/access them and share them with the new owners.  Any help or suggestions will be highly appreciated.    Many thanks Vishal Shah

Looking for tutorial on how to create an easy genogram for a school project.

I am trying to import my draw.io charts into Lucidchart. I tried a simple example but the resulting chart in Lucid does not have the edge labels. In Draw IO:I exported the file as an XML in Draw.io. And imported through Lucidchart by selecting Import Draw.io file option.Happy to share the XML file over email. But here it is: <?xml version="1.0" encoding="UTF-8"?> <mxfile host="app.diagrams.net" modified="2021-07-20T23:56:19.605Z" agent="5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML like Gecko) Chrome/91.0.4472.164 Safari/537.36" etag="Jc4X7KfIOD_FY74PYxQZ" version="14.8.2"> <diagramid="lyna7KCBsA6kekZuYKXq"name="Page 1"> <mxGraphModeldx="576"dy="712"

Is it possible to setup Lucid in a way that the drawings/files will be stored Only on my local storage and no files will be stored on Lucid standard/cloud store?

I'm trying to figure out how I can save a flowchart and open it for future revision. I can see the document saved in the left portion of the screen under "My Documents" and when I hover my mouse over the file icon it shows the exact flowchart I was working on but when I open the file by: 1. double clicking 2. right click -> open  Both still leads me to a blank graph screen and my flowchart I was working on is not populating. I've realized I can share the link to this flowchart and can be opened for revision but is there not a feature in Lucidchart where I can save and open for future editing without having to click on the share link? Or am I just missing something so obvious... Thanks.

Dear Colleagues I've successfully created custom shapes with properties/meta-data being sourced from a data-source in Lucid applying the data-set to the the shape group and using the underlying entities pointing to the PARENT.propertyname However I wish to extend a Lucid BPMN object. I created the additional graphical objects the group and applied the meta-data to the group. The individual properties did update. However to access the default Activity marker and Task type one must first edit the group to then set the layout. Is there a means to set activity marker & task type via data-source properties? can one add to the BPMN symbol the additional properties without creating a group and applying the data-source/meta-data to teh group?   Thanks      

Can flowcharts be exported to / imported from Visio without loss of formatting? I'm producing materials for a client company that uses Visio exclusively. I have a pro subs for Lucid and would prefer not to get Visio or at least create in Lucid and then use the free Visio to convert my Lucid charts to Visio.

I want to share a file /document with a colleague but do not want their edit to over write my version is this possible?

Hi It's probably an easy one but I don't find how. I have several LucidChart documents that are all in a file in LucidChart and I would like to be able to see them in my GoogleDrive.  How do I technically do that?   Thanks!    

How to find the path of the exported PDF File https://lucidchart.zendesk.com/hc/en-us/articles/360001287223-Export-and-print-your-Lucidchart-document#:~:text=In%20Lucidchart%2C%20you%20have%20theto%20these%20different%20file%20types. This article says "5. Click “Download.” Your document will download to your local device." Which location/path?

Hi I worked on a board last week and ensured step by step it was saved.Saving doesn't work well at all even if connection is stable but i ensured the icon displayed "saved" before closing laptop. The board disappeared.I'm sure:- i didn't delete it (first time since then i log back in)- no one else has access to my accountIt's very frustrating we spent almost a working day on it.

I no longer have "zoom to page" as an option in view. My old documents have it but any new documents I make no longer have the option.  Is anyone else experiencing this and know of a workaround?

Hi All How do I convert all the Entity shapes to another shape (with 3 Field Rows) without having to redraw the entire diagram? Thank you for helping out.  ?

Is there a way to remove the initials from assignee on a card in a timeline? I like the feature of being able to assign the card to a specific date ranger however want to be able to customize the interior more. Is there a way to assign a date range to shapes instead? See below for Card Initials Example:

I'm trying to do a proof of concept where I can see my Lucid documents in my web application being able to edit and manipulate them as desired. While researching the API I came across two problems: I don't have a client ID. Do I need to go through a validation process for my fledgling app to obtain that token? Is a premium version of Lucid required? Do I have a trial version available for testing purposes?

When I'm a faciliator with guest collaborators my collaborators on PC laptops don't automatically follow where I navigate. They must choose to follow me as a collaborator. If I'm leading and they click to do something they unfollow me and must follow me again. Is this the way it's supposed to work? Is there a way I can at certain points force all to follow where I'm going on a LucidSpark page?

I recently learned about using layers and actions to achieve animation. I have a chart where I want to show adding one layer after another one at a time.  I want to do this in a way that is similar to PowerPoint animation where I can keep clicking a next or arrow button and each layer will appear one after the other. However for each layer I wanted to show I need to create and click on a different button with an associated action. (I likely could have used hotspots instead.)  For ex 10 layers 10 different buttons. This created a tedious experience.  Is there any way to mimic PPT and either have a single button that can show each layer one after another by clicking on the same button over and over for each layer or simply going through each layer using a next/arrow button?

Cannot be fixed even though trying. :/

I want to develop a ToDo app in which a user can create Multiple ToDo lists with different purposes. Each list has at least one item. Each item can be tagged. Each item can be marked completed. There could be reminders for some items. Create the database schema for this application and draw an Entity Relationship Diagram for the database of the ToDo App.

I was working through some training on new features to Lucidchart when I realized all of the shape outlines swim lanes and connector lines in my charts have turned invisible. Regardless of if I exit my current diagram and load into an older chart none of my shapes or lines are visible. What is even more strange is that all of my text and shape fill colors remain and if I highlight shapes and lines I can see they are still there - it's just that I cannot get them to return to a visible color. 

A text box with font size 10: 1 2 3 4 5 6 7 8 9 A text box with font size 10 letter spacing = 4: 1    2   3   4   5   6   7   8   9 A text box with font size 10 letter spacing = 10: 1          2         3         4         5         6         7         8         9

Anyone knows how to embedd a microsoft office application say PowerPoint or Excel into a Lucid board? I am not after a hyperlink rather a window that displays the content of the embedded file while live updating in the file itself? Regards Nazareth

Por favor pido ayuda porque me indica que no se pueden acceder al programa porque no se puede conectar con el servidor ¿que puedo hacer?   

I'm trying to use Lucidchart on my Android tablet. I couldn't find a way to select multiple objects other than selecting all so I went to their support site. There it explains how to use all of the functionality in the various toolbars. The problem is that I can't find those and other interface components. It looks like maybe they don't have any support documentation on the Android version? Is the android version stripped down with very little functionality or is there a way to access that functionality? 

I understand the connection from Lucidchart to Smartsheet but not sure if it goes the other way. Our PM created a project plan in Smartsheet and I'm trying to crate it into something more consumable in Lucid