Product questions

How can we merge the SSO Azure ID and the email ID so that whatever a user enters SSO ID or email ID it still links and takes them to their enterprise account? We have an SSO ID which is something like ABC123@company.com and also a corresponding email firstname.lastname@company.com. Whenever the user uses ABC123@company.com they are redirected to SSO page but not when they use the firstname.lastname@company.com. Please help me how we can achieve this seamless behavior?

I really like this product but LucidChart insists on storing my company's proprietary data on their servers or someone's servers (google drive etc.).  I've been using it for years for side projects that don't contain proprietary information (I love the product) but I have to stop using it as i don't want to maintain multiple diagramming applications. All because LucidChart can't even address a simple but crucial security request. With data breaches becoming more frequent how can you not protect your customers? Or do we need protection from LucidChart itself? Are they scraping/scanning our data?

Tengo cuenta gratuita y ahora me saca un anuncio diciendo que no puedo seguir editando el documento porque he llenado todo mi espacio. Aun borrando casi todos los documentos no libera espacio. Ya los quite de papelera. Que puedo hacer?

How to group the same positions together with a position count in an org chart rather than showing each position individually.    

Hi community Is there a way to put the org charts into a 'view only mode' so that you can easily navigate? Currently it is cumbersome to wait for the ^ symbol in the squares to show up and then click to open all hierarchies below. If I may suggest it would be great to have a 'view mode' which only shows the ^ to show the next level of hierarchy and closeby ^^ to show all levels below. This way you could easily stay within Lucid and show a full org chart in real-time.   Let me know if you have any suggestions.

If I had a user who uses Balsamiq Markups 3 can they import their projects and have them still be editable?

cani share a team space with a client out of my org and that isnt a team member?

Hi I failed to export my flowchart. When I go to File --> Export --> any file types the export preview only appeared to be a blank A4 page like this. It doesn't matter if I just click on "Download". The file downloaded will also be a blank A4 page. I was wondering what's wrong? Thanks.

Hello I created a new document using the template "Kanban board with dashboard example". I updated my dataset and all was good. Saved the file. I reopened a few hours later. One of the property of the container has an error. Under Total items it displays the value  #ERROR! .The error says "Cannot find reference totalitems"  !  So far the workaround I found was to click on Apply to all Shapes. The Total items now shows the right value. By clicking again on Apply to all Shapes it does not break it. Unfortunately closing the document and reopening it brings the same error back again ! Thanks in advance. Alain  

We have 3 templates in a team folder yet only one of those shows up in the Team section of the Template Gallery. How can we get the others to show up?  See attached images.

My spell check is "Always on" but is not working within a table. I'm having to copy my text back and forth from MS Word in order to perform a confident spell check

I want to convert Lucidchart URL to our sub URL REsimpli.How to do that?  

i have a flow chart that was shared to me created on Lucid Chart. I need to convert into a PDF and slide show and print. my first attempts i have the entire board on a single page for printing or in a PDF. The slide show option is intersting too. have not figured that out yet. Maybe each board needs to be in a frame? I'm reading the help & training. If anyone can push me up the learning curve I would be grateful.  In the  PDF option  it is parsing text on each page and give me 40 pages instead of 10 .   I'm not sure these each document on the board is in a frame ?   could that be the problem.    i tried print and  I get the entire board the size of a postage stamp on a single sheet.   if i  try to convert to PDF i get 40 pages.     Can i easily convert to slides?  It seemed if I drug the  text block into a slide template it would be gone from the board.  .  i'm sure this is to

Hello My struggle is that I am trying to add a new arrow to an element of my diagram but the new line will not align with with the previous lines. I have found work-around solutions but I'm curious if there is a feature that makes this task easy. Here is an example of the problem I am talking about:The highlighted line is slightly off and no matter how I move it it will not align with the other line. Is there a feature the allows me to adjust the y (or x for that matter) value of the line numerically? Thanks in advance!

When redeeming a reward and the right side bar keep spinning when i refresh after a few minutes i see that the coins have been taken but the email doesn't come through i did send the message to admin but is there something else should i have waiting a while before refreshing the page? 

Thanks for the help yesterday! New question today - I can't figure out how to change the labels of rows. So instead of Team 1 I want to rename it to something else. Thanks!

I have imported a basic 2 columns CSV of 5 rows (that also includes a separate header row) into LucidChart that I want to have represented on a timeline in LucidChart.  Column 1 of the csv includes some sample project names and column 2 includes some sample end-dates for the associated projects.  I've linked the imported CSV data in LucidChart and thus far have tried various LucidChart templates but am unable to have the data loaded from the CSV to appear dynamically in any timeline. As an example I am trying to have the imported data represented in the LucidChart 'Holiday Timeline' with the 5 dates in my CSV's column 2 represented across the horizontal timeline provided in the Holiday Timeline and the associated project names (from Column 1 of the imported CSV) represented anywhere in the timeline aligned to the specific date. Although the CSV data has been imported and linked I can't seem to get any of the data to appear dynamically in the template.

Hello. I'm new to Lucidchart. Actually I've used it a bit but it was about a year ago. I know that you can create diagrams by the click-and-drag method. But is there a way to create a drawing by sending in commands or specifications -- telling what sort of figure to draw and where to draw it? That is I would want to generate such commands in some other facility and then pass the specifications in to Lucidchart to do the drawing. Is this possible? Thanks --David  

Cannot delete a line in diagram key using the X on the right. It just continuously clicks the layer on and off. Windows 10 using Chrome. 

I have created a published link to a Lucid chart to allow users in my company who do not have licenses to view the document. I now want to move the document from its current folder ( in my workspace) to a team folder. Will the published link still work? I tried searching but couldn't find an answer Thanks !  Aruna

I would like to be able to hide a group of items by pressing a button like this service.https://www.mindmeister.com/blog/wp-content/uploads/2014/01/MindMeister-9-1320x768.png 

Does anyone know how to do this?  

Can I import visio files to lucid charts beta and if I can how do you do it?

All my work done on a Lucid document is lost. I'm unable to view my work even in the revision history. Is there anyway I can recover?

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?