Are you experiencing an issue with your account or one of our products? We’ve built this repository of problems and solutions to save you time and hassle.
We recommend following these steps in this order for the fastest resolution and best support experience:
- Visit our help center to view comprehensive documentation on each feature and common troubleshooting steps
- Browse this post to view our comprehensive documentation on frequent issues and troubleshooting tips and tricks.
- Search Support > Product Questions area of the community to see if others have experienced this issue and a solution was provided.
- Lastly, please write a community post so our team can help you!
Common account questions
Account settings
Billing
Document issues
Common feature questions
Images, shapes, and text:
Sharing and collaboration
Other common features:
Common integration questions
Microsoft
AI in Lucid
Other
Product updates or bugs
Don’t see an article that addresses your problem? Next, review this community post on creating a support post:
Please note: If the issue you’re experiencing is actually the intended behavior of a product or feature, and you’d like to give us feedback on your experience, we’d love to hear from you in the Product Feedback area of the Lucid Community!
