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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 402 Topics
  • 884 Replies
402 Topics
A
andybain
asked in Admin Questions
Cannot get past Lucid Logon Page

I have a Mac and am using Google Chrome but from the Lucid logon page, I cannot get past the page whether using Microsoft logon or a username. I do not get as far as a password page or the Microsoft logon prompt.This is affecting a few users and I have the following information so farClearing all browser history did not work Trying a different browser (Safari) which I’ve never used before for Lucid did work Using Google Chrome in Incognito mode did work No settings have changed in Google Chrome (I work in IT so any system settings would have been done by me) I am not connected to any VPN or have any other network settings that should prevent me logging onAny help would be appreciated Thanks 

515
Shantel Gillette
9 hours ago
P
pdx_reese
asked in Admin Questions
Link the app to a different Azure DevOps account

Hi-I am trying to integrate LucidSpark with one of my Azure DevOps accounts. Our IT department has already connected the app to our Lucid Enterprise account. When I go in to link the app to my Azure DevOps account it defaults to our company account, but I actually need it to link to a client account for a project I am working on. Specifically,I login to my Lucid account using my company email. I open a LucidSpark board and select the Azure DevOps icon. Confirm the account is not linked via the “Settings” tab. Select “Import work item” RESULTS: Lucid automatically links to my company account (i.e. I don’t get the option to “Authorize” or log in to my client ADO account). The same thing happens if I select “Link” from the “Settings” tab.Is there a way to force the “Authorize” pop-up or otherwise select a different ADO account to link? I appreciate any assistance. I’m really excited by the potential to link my Spark Boards with ADO so I don’t have to manually enter brainstorming tickets.R

283
Zuzia S
10 hours ago
M
mark rodgers
asked in Admin Questions
Screen Language partially Dutch, partially English

Hello!  I am new to Lucid.  On my ‘launch’ page (screenshot below), I see a mixture of English and Dutch (examples highlighted in yellow below) language, even though my settings have English as my language.  Can you advise me how to change all areas to English?  Thank you! 

121
Leianne C
20 hours ago
Q
qzd
asked in Admin Questions
Error: You Can’t Access This Resource Because Its Stored In A Different Region

How come all my documents kept saying “You Can’t Access This Resource Because Its Stored In A Different Region”even when I created a blank document it still says “You Can’t Access This Resource Because Its Stored In A Different Region”I have restarted my laptop and “You Can’t Access This Resource Because Its Stored In A Different Region” :and I tried exporting it, “You Can’t Access This Resource Because Its Stored In A Different Region” 

1052
Karsten B
1 day ago
A
Adrian D.
asked in Admin Questions
Lucidscale - Unable to structure by availability zone for "unsupported" regions

I am building a diagram  for resources in one of the unsupported regions. Since it is unsupported, I had to load the data from a JSON file generated from the Lucid CLI script. I see the resources and all the standard views load fine. I tried to modify the Structure of the “Summarized Infrastructure” view so that it would include the Availability Zone but the diagram does not change to reflect the AZs within the region. I expected the view and used on a data source in one of the supported regions and it performed as expected.  It seems like a bug to me that the Structure understands the region but doesn’t appear to be able to parse out the AZs within it, even if it is an unsupported region. At the parsing level these are just strings with a letter at the end.

449
Leianne C
2 days ago
A
Alencar
asked in Admin Questions
Remove licenses from my account

Hello, I am in the evaluation phase.When I made this option, I opted for one license, and I want to pay for one license. However, checking my account on your website, 3 licenses appear. I don't need 3. I am interested in paying for 1 license only. Would you help me and update my account?Best regards

72
Ambar D
2 days ago
M
manoj.ashwath
asked in Admin Questions
Assistance for Domain Migration and Domain Name Change

Dear Team,We are in the process of migrating our domain and require your guidance and support to ensure a seamless transition. Specifically, we need assistance with the following:Domain Name Change: Could you provide detailed steps to update the domain name in Lucid Chart? Certificates Updates: What are the necessary updates or changes required certificates to align with the new domain name? Are there specific guidelines or best practices for generating and installing updated certificates? Pre-requisites and Dependencies: What are the pre-requisites for making these changes? Are there any dependencies or configurations that need to be reviewed or updated before proceeding? Migration Process: Please share the steps to perform the migration, ensuring minimal downtime and disruption to lucid chart services. Estimated Time: How much time should we allocate for these activities? Your expertise and guidance in these areas are critical for the success of this migration. Please let us kn

81
Leianne C
5 days ago
G
Guruji
asked in Admin Questions
SCIM Question | Remove/ Deactivate Users

Hello, If I remove a user from Lucid using the SCIM API, would it update the Okta groups associated on its own? How does this work? What is the right sequence of actions for deprovisioning users from Lucid and removing licenses associated? What portions can be done without Okta being in the picture?  Thanks,S

91
Kelsey Gaag
12 days ago
G
georger
asked in Admin Questions
Move documents to a different organization

I need to move some users from one organization to another. Is it possible to do this and bring the documents?

91
Kelsey Gaag
12 days ago
N
nickjames2006
asked in Admin Questions
LucidScale Azure Import failing on larger subscriptions

Hi all,We’ve managed to import most of our subscriptions from our Azure tenant, but we’re struggling with the last three. They seem to fail without providing any meaningful error message. I’ve spoken to support, who suggest it may be due to 1) The number of resources or 2) The size of the subscriptions.I understand that I need to split them up, which is going to be a hassle! However, I can’t be the only LucidScale user facing this issue. So, I’m reaching out to ask if anyone has any recommendations for splitting them up or tips on how you manage these in Lucid.@Lucid: It would be really helpful if the error messages were more detailed, indicating exactly where the process failed so we could troubleshoot ourselves and know how best to split them if this is the only way to proceed. Also any white paper on the amount of resources etc. per sub we are limited to would also be advantageousThanks,Nick J

211
aparrish
Lucid Legend Level 4
12 days ago
S
samWWCC
asked in Admin Questions
Why am I being told that I don't have internet connection when I do?

Essentially said in the title, but I’m unable to make any new files on LucidChart. when I attempt to do so, a little tooltip pops up saying that I am not connected to the internet, even though I am. Is there something I am missing here? it has been this way for multiple weeks now.

153
Kelsey Gaag
12 days ago
V
Vladimir Sepeljev
asked in Admin Questions
I need to forward notification from notice@app.lucid.co to another user if am not owner. How I can do it ?

I need to forward notification from notice@app.lucid.co to another user if am not owner  . How I can do it ?

201
Quadeshia
16 days ago
S
silvercreek
asked in Admin Questions
How to disable automatic edge scrolling?

When drawing a diagram, anytime my cursor gets within a few inches of the edge of the browser, the diagram begins to auto-scroll in that direction.  This means that when I’m attempting to select a new object to drag onto the canvas, from the left toolbar, it starts scrolling.  It’s driving me mad.  How can I disable any sort of auto-scrolling?

35418
Micah
19 days ago
T
tligda
asked in Admin Questions
Error message when attempting to use the Lucidchart Plugin in Confluence

Greetings, all!I’m a Confluence administrator and I have users logging tickets that they cannot properly use the Lucidchart Confluence add-on. When they are in Confluence Data Center and try to use it, they get an error message. I was able to reproduce this issue. Any ideas as to how to troubleshoot further or what I can do to fix this?Thanks in advance!Tom

2608
J
20 days ago
J
jbirdjavi
asked in Admin Questions
Jira add-on fails to install/upgrade

I’m trying to upgrade the Lucidchart plugin in Jira from version 1.11.0 to version 1.11.1. The install fails almost immediately and there is this message in the Jira logs:2024-12-18 21:19:52,035+0000 UpmAsynchronousTaskManager:thread-1 WARN <username>     [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Attempted to install an OBR that does not have exactly one main plugin jar

163
aparrish
Lucid Legend Level 4
20 days ago
Z
ZainG
asked in Admin Questions
How can I create loops, arrows, and curved lines?

I am trying to create causal loops like this image, can it be created in Lucidchart?  

392
Leo Barnes
Lucid Legend Level 5
21 days ago
O
osilva_fragomen
asked in Admin Questions
Mermaid directives syntax error

Hi,Ive seen the addition of the "Diagram as code" functionality and I think its incredible, thank you very much!But Im trying to add the Directives | Mermaid and I get a syntax error, I dont know if Im doing something wrong or if they simply cant be used.  

545
O
21 days ago
P
prabhu.thiyagarajan
asked in Admin Questions
Embedding Lucidchart with SharePoint page

Hi,we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause? 

545
Quadeshia
23 days ago
E
el.samuel
asked in Admin Questions
Content not being saved

 Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks. 

193
Kelsey Gaag
23 days ago
Kevin B103
Kevin B103
asked in Admin Questions
Publishing full document pdf stopped having page breaks

Hello community,We regularly have drawings that have “live links” where we use the publish option for a pdf.  We use that link in our internal database.  This link allows sales, engineering, and technicians to access the most current version of a drawing.  Previously, that pdf link has always had page breaks that help delineate the pages.  As of about 3 weeks ago, something changed in the back end of Lucid and now the drawings come up as one continuous page.  Our work around is to export a pdf with pages breaks, but that does not account for changes that occur after that pdf was created.  Please let me know if there is something that I need to adjust in settings to help make this look correct.   

475
Kevin B103
23 days ago
S
Sebastian G.
asked in Admin Questions
Edit walls on floorplan

Hi,Is there a way to easily set a walls length to a desired length, other than dragging it?For planning a floorplan of a production facility this is just way to fiddely and not very precise.It would be a lot easier if you could just click on the measurement and type in a new one to adjust it.If that is not possible, unfortunately I don't think this is the right program for my purpose.If anyone has any tips I would appreciate it.Thanks.Sebastian

121
aparrish
Lucid Legend Level 4
26 days ago
S
Sana Qureshi
asked in Admin Questions
Shape size does not match with my selection

I have been struggling to fix the size of arrows in documents. I have selected 10px and its still like 1px. and when exported the line often disappear making the diagram incorrect. here is the link of one of the document

41
Ambar D
26 days ago
J
jerryhall
asked in Admin Questions
Lucid export not generating Foreign Keys in PostgreSQL

I am having an issue with my ERD exporting to PostgreSQL. About one-half (8 of 15) FK relationships are not exporting, and ultimately are not created. How do we verify the connections are made between the two. For instance, I connect the PK of the sub-table to an FK in the primary table visually but, when exporting, that relationship disappears. When exporting a CSV from my manually created ERD, the relationships appear in the appropriate columns. So, this suggests to me the code export to PostgreSQL is the primary issue.I have screenshots and the various code documents to send but, would appreciate answers being published here for the next person. Any help would be appreciated.

443
Zuzia S
26 days ago
B
bradkrivelowpearl
asked in Admin Questions
Team Share Folder Creation

Hi,Even though I am an admin, I can’t seem to create Team Folders within Lucidchart. The option is greyed out when I right click on Team Folder and when I create a new folder, Team Folder is not listed as an option.

131
Leianne C
27 days ago
G
gwhennessy
asked in Admin Questions
Unable to Login to Lucidchart in Chrome

Unable to login in using Chrome today.  Version 131.0.6778.109 (Official Build) (64-bit)Deleted all lucid site cookies and also tried icognito mode with no luck.  Login works with edge browser.  

581
Ria S
Lucid Legend Level 7
29 days ago
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