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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 459 Topics
  • 1,050 Replies

Knowledge Base (1)

  • Your first stop: Troubleshooting solutions for admin issues

    Discussion by
    Addie
    Addie
460 Topics
R
Rasul Ampato
asked in Admin Questions
Status of Lucidchart Student Plan application

I hope this email finds you well. I am reaching out to follow up on the status of my application for the Lucidchart Student Plan. I am eager to utilize the platform for my academic work and would appreciate any updates regarding the approval process. Could you kindly confirm if my application has been reviewed and approved? I would greatly appreciate any assistance you can provide. Thank you for your time and support. I look forward to your response.

01
Ambar D
Q
quick13
asked in Admin Questions
Add new data sources Snowflake & Salesforce to Cloud Accelerator

In order to make Lucid Cloud Accelerator usable for Salesforce teams would require data import of Salesforce Data (Data Cloud, Marketing Cloud, CRM) as well as Snowflake into Cloud Accelerator.

40
Q
J
Jordan S
asked in Admin Questions
Issue with Lucidscale not automating the entire json file properly

Hello, My name is Jordan. I recently had a free trial with lucidscale in order to automate some json files into diagrams for my team’s project. Used the AWS model and uploaded the json file that was in our aws account. I work for a government contracting company and am on a project for one of the Air Force Software factories so some of the file was redacted to appear differently in lucidscale for security purposes. Mainly the account ID and some urls. My government lead gave us the green light to work out a payments/accounts for lucidscale but more on the lucid Gov side. The Automating diagrams feature is impressive and we are looking to having an account or to so we can utilize it whenever we desire. Anyway, When I went to upload the json in lucidscale the diagrams automated. However, One key component, and elastic load balancer was missing from the infrastructure diagram once it was done automating. That is a pretty important resource that we need to have visible. When going through

223
J
M
meghan.tighe
asked in Admin Questions
How do I assign a corporate template to a category

Using this help doc: https://help.lucid.co/hc/en-us/articles/360049425812-Create-and-organize-corporate-templates I’ve created a corporate template as well as category called “Change Management”. However I can’t find where to assign the template to the category, nor can I select the category when I click the “Category” drop down (see screenshot)

30
M
W
warmo
asked in Admin Questions
Error importing AWS credentials accounts part of an organization

I added a cross-account role using the cf template for 10+ AWS accounts, all part of the same organization. The roles are correct and they are verified when adding the credentials to lucid. Problem starts when doing the import process, it gives me an error telling me it had trouble importing/updating the data from the datasets. Starting checking and the only different thing (I’ve done this process many time) I can see is this: The scope, before, always used to say “account” in the scope section, but now all of these new credentials say “organization” in the scope section. Anyone know why this happens, and how to fix it? The stack was successfully created in all accounts. All the roles have the necessary trust policy and policies, including readonlyaccess. The credentials creation process in lucid goes ok but it’s the importing process that fails. The only different thing with past imports is the last detail mentioned, the “scope” section. When it say account it works, when its says org

201
Mj Z
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ryansocgoodwill.org
asked in Admin Questions
Swapping LucidScale creator license from account owner to other user

My new trial LucidScale account, has two users, an account owner with Creator and a standard user with Explorer. I’d like to own the account, but have my standard user be the primary user and creator. However I cannot re-assign these roles in my account through the UI at least. Is there another way to accomplish this?

232
R
K
Kaci Thomson
asked in Admin Questions
White Paper

Do you have a printable white paper or an overview of Lucid? We have an upcoming faculty development day, and I’d like to provide a handout to encourage instructors to integrate Lucid into their classrooms.

101
Leianne C
D
DavidB80
asked in Admin Questions
Lucid documents embedded in Confluence are distorted and shrunk

Does anyone know if either Lucid or Confluence have done an update to the way Lucid diagrams are rendered in Confluence? The simple viewer used to be an elegant way of embedding a lucid diagram as an image on the page. It used to naturally fill the width and show the content nice and clearly as if it were part of the page. I’ve gone back to review a pages after a while away from confluence and everything now looks like its in a shrunk down window, with a zoom control (like you would have previously seen on the Rich viewer. Anything that's long just gets shrunk down ridiculously. See image below… Previously the full width would be use which meant the diagram was easily legible on the page. Now, no chance (note the ‘Activities’ header below it for scale). It's made almost every diagram now really hard to use with either simple or rich viewer. To the extent I have to wonder if it would be better to now force an export from Lucid as an image and have that embedded instead - which massively

548
Kelsey Gaag
L
Louise.F
asked in Admin Questions
I have a quarantined email from “email@e.lucid.co” is this genuine or not?

I have a quarantined email from “email@e.lucid.co” is this genuine or not?

181
Leianne C
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JuanMa Samper
asked in Admin Questions
REQUISITOS PARA ACCEDER A LA LEY 2069 DE 2020

flowchart TD A[Inicio: Emprendimiento en Marcha] --> B{Cumple Requisitos de Microempresa/Pequeña Empresa?} B -->|Sí| C[Formalizar Empresa] B -->|No| D[No Aplica a Beneficios] C --> E[Registro Único Empresarial RUES] E --> F[Obtener RUT Actualizado] F --> G[Preparar Documentación] G --> H[Documentos Requeridos] H --> I{Solicitar en Cámara de Comercio} I --> J[Verificación de Documentos] J --> K{Documentación Completa?} K -->|Sí| L[Inscripción Programas de Apoyo] K -->|No| M[Completar Documentación] L --> N[Acceso a Beneficios] N --> O[Líneas de Crédito Especiales] N --> P[Capacitación SENA] N --> Q[Reducción Trámites] O --> R[Seguimiento y Mejora Continua] P --> R Q --> R M --> G

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Leianne C
E
Ekaterina Hilario
asked in Admin Questions
The organizational group does not update users

We have recently configured the SCIM Provisioning for our LucidChart and got the organizational groups visible in the Groups menu. After deleting some users in Azure in the Full License group the change is not reflected in the LucidChart and we cannot activate the Instant Access license management option. Could you please help to resolve this issue?

181
Leianne C
J
jai.j
asked in Admin Questions
User creation through e-mail

Hi , When we create a user account using E-mail , from which e-mail address the user get notification? We need to whitelist that e-mail Regards Jai

273
Ambar D
S
SGORMAN3
asked in Admin Questions
Jira cards will not update

I am unable to manually refresh Jira tickets on my lucid board. The tickets appear with a yellow triangle and the message ‘unable to refresh - may be out of date’

193
Leianne C
S
Sean Hannan
asked in Admin Questions
Add ability to re-parent organisational groups

Organisational groups change over time within a business whether due to restructuring or mergers and acquisitions etc. Lucid needs the ability to reparent an organizational group to a new parent and keep existing members rather than having to create a new group and then manually move across all users within that org group

203
Ambar D
G
georger
asked in Admin Questions
Move documents to a different organization

I need to move some users from one organization to another. Is it possible to do this and bring the documents?

628
Ambar D
P
prujspeed
asked in Admin Questions
Export png with transparent background throws error

Have several shapes in a lucid chart document. Exporting large selection of shapes as png with transparent background fails consistently

131
Shira M
Lucid Legend Level 4
U
umi
asked in Admin Questions
図形を選択すると「この文書に無料で使用できる図形はありません」と表示され進めない

無料版でフローチャート作成中です。デフォルト以外の図形を表示しようとAIで作成ボタンを押したところ、「この文書に無料で使用できる図形はありません」と表示されました。それ以降、図形の挿入しようとするとすべて同一の文言が表示され図の作成ができなくなってしまいました。 ショートカットのコピペでも同じ文言が表示されます。

171
Leianne C
Ness Wardle
Lucid Legend Level 1
Ness WardleLucid Legend Level 1
asked in Admin Questions
Epics in Lucid dynamic tables refresh

A scrum master colleague is importing Epics into a Dynamic table on Lucidspark. He would like to know if there's a way to add a 15 minute update to the JQL filter? This is required as, in his opinion, the auto sync feature between Lucid and Jira is currently unreliable in Lucid. He has had to manually re-add my sprint dynamic table. With viewing my Epics, this will be too much as I have over a hundred issues to manually add. Can someone help him out please?

396
Kelsey Gaag
S
soren
asked in Admin Questions
Change sign-on method for Lucid from Slack to MS365

Hi I want to change my Slack integration and sign on from Slack to MS365. The company is migrationg to MS and will remove Slack in a near future. I don’t wan to loose my files. Regards Sören

101
M
W
Westholm
asked in Admin Questions
Removed as collaborator from my own document as only user when given a license

I was given a license and when that went through I was removed as collaborator of the document I am working on. I was the only one with access to it the document. How can I get back to the document since no one is there to grant access to it if you apply as collaborator?

81
Quadeshia
S
Sburner3
asked in Admin Questions
Azure Devops integration doesn't work

Hello, I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result. Is this a known issue? Does anyone know how to resolve this?

45420
Leianne C
P
pdebitetto
asked in Admin Questions
Inserting photos into an org chart in Lucidchart is not working

I custom made an org chart with photos last week. Today I am trying to add more photos and I’m not able to. Is there a photo shape I should be using?

627
Flavia D
R
Renier.Kotze
asked in Admin Questions
Lucidchart Sharing

Why are we limited with sharing options within certain documents to allow whole company or Any logged in user. Some documents only have Any logged in user as an option.

689
R
J
Jocelene
asked in Admin Questions
Ownership Of Documents After Converting from Licensed to View-Only

When converting a user from licensed to view-only, does ownership of that user’s documents need to be transferred to a licensed user or can they keep the documents and just have view-only access to them?

344
Eric R
R
rseetharam
asked in Admin Questions
Lucid Scaler viewing content from other users

Hi Team, I have Lucid Scaler license with edit access , my colleague created and import data from AWS account but I couldn’t view those.

101
aparrish
Lucid Legend Level 6

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