Admin questions

Hello Team, Can anyone advise on how to make diagrams created by one Team memver be shared to all within the Project Team.Can admin enable sharing this.?

Hi, I’m currently evaluating Lucid Chart for use with the organization I work for. There is a need to restrict access so that only internal resources can view documents. Is it possible to do this without every individual having a license? You can share documents via a link with anyone. I just want to understand if there is a way to restrict this to just people within my organization. If the only option is to have a license for everyone then it will potentially become cost prohibitive to use this solution. Any information would be much appriciated. Regards, Nick

When trying to add a new user to Lucid Chart receiving the following error unable to add the user that does not exist   

Hello,I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result. Is this a known issue? Does anyone know how to resolve this?

We are experiencing a regression with the Azure DevOps integration.Until last week, we could import a parent work item into Lucid and automatically include all of its child work items. This was a key part of our workflow.As of recently, child work items no longer appear when selecting or importing a parent:- The parent work item shows the correct total number of linked work items.- The link panel only lists Parent and Predecessor relationships.- Child work items are no longer visible or selectable for import.- The "Import" option is only available for the parent, not for the children.No changes were made on our side (permissions, Azure DevOps configuration, or Lucid settings).Can you confirm whether this behavior change is intentional or a regression? If it is intentional, is there a recommended alternative to import all children from a parent work item as before?!

We recommend using OAuth 2.0 for new integrations. If your account was previously connected using Application Links (OAuth 1.0), you do not need to switch, your existing connection will continue to work. Switching to OAuth 2.0 from OAuth 1.0 will break any existing Lucidspark boards with Jira data; this cannot be reversed. If you’re interested in using OAuth 2.0, refer to our For admins: Configure Lucid Cards for Jira help center article.If you prefer to set up the integration or continue using it with OAuth 1.0, reference this community post for instructions.Enable Jira Data Center instanceNote: While the Jira menus shown in this section may differ depending on your version of Jira Data Center, the general setup process is the same.Ensure your Jira instance is accessible by Lucid’s serversEnsure that you have public facing DNS and allow inbound requests from the static IPs listed in the table in our For admins: Configure Lucid Cards for Jira help center article.Create a Jira Applicati

Hello,  We need help with Each of the 'boards' will need to be integrated at the tenant level, we want to make sure we have everything in order first. We also want to create ad groups so the support center can add them or remove them from having access to Excel add-ins. Thank you Kyle Murtagh

Hi, We’ve been using the “Lucid Cards with Azure DevOps” extension for quite a while, and back when this was originally set up we had some issues getting the full list of Azure DevOps projects from updating correctly. We managed it in the end, but there didn’t seem to be a reliable way to update this project list, seemed to get lucky with whatever combination of fix attempts we tried. Since then, we’ve added additional Azure DevOps projects and these haven’t shown up in Lucid. I’ve tried breaking the connection for multiple hours before trying to connect again, to hope that this would fix it but it hasn’t worked. Furthermore, as the extension is being used more heavily now, I’m less inclined to want to break the functionality for a long time to try to force the project list to update. Can I please request some help from a Lucid engineer to try to help investigate this issue? Thanks,Thomas

I really don’t want to force anyone to open an account with Lucid just to view my document. I’m not even allowing them to edit, just VIEW. Is there a way around this? If not, I’m just going to cancel my account.  Thanks!

Hi, Is there a way to export a batch of folders/documents out of LucidChart ? Thank you. Robin

I’m encountering repeated failures when trying to generate an AWS architecture diagram in Lucid.The diagram request was attempted multiple times and failed each time with the message: "Something went wrong on our end." The issue occurred both with the original detailed prompt and with a condensed version, so it does not appear to be caused by prompt length alone.Original prompt used: "An illustrative, clean vector-style AWS architecture diagram on a white background. At the top-left, a blue banner with a white cloud and "Region" text. Below it, a row of distinct, labeled service icons separated by dashed vertical lines: S3 bucket (green), DynamoDB (blue with lightning), SNS/SQS (red cloud), Route 53 (green tables), and a CodePipeline/CI/CD icon (purple brackets with code) within a shield lock. The entire center is a large green-outlined VPC. Within the VPC, two large blue-dashed boxes represent Availability Zones, both clearly labeled. At the top intersection, a central purple circular

Hi, when I try to empty the trash folder in the team folder directory, I get the message that I do not have the rights to do that. Currently I hold the account owner role of the VILS Enterprise account. How this can be solved?  

Confluence connector for lucid app is broken All embedded diagrams hang with “App is not responding. Wait or cancel?” Editing the macro settings returns : Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable. I am admin on both Confluence and LucidChart

My current subscription will expire in a few days. What will happen to all the Lucidcharts diagrams I have embedded in Confluence after my subscription ends? Will they disappear or show up as broken links?

Hello, What is the exact  RPO (Recovery Point Objective) and RTO ( Recovery Time Objective ) for Lucid ? BR,Sinan Karadeniz

Hello, the system is limiting my shapes but I have unlimited shapes on my plan. What is going on? Thanks,Gina

Hi I was using my work email for an individual account and then realized we have a Team account. I need to use the same email but it won't let me do that (it asks me to upgrade and pick a plan) I was sent an invite and it shows up in notifications but I can't action it. Any thoughts how to fix?

You can use the Lucidchart Confluence Converter to migrate from the Lucidchart OnPrem app to the Lucidchart app. The Lucidchart Confluence Converter is no longer supported, so while the converter remains available for use, we can’t guarantee its performance or provide technical assistance for it.In order to use the Confluence Converter to migrate from Lucidchart OnPrem to the Lucidchart app for Confluence Data Center, the following must be true:You have Lucidchart OnPrem installed on your Confluence Data Center Instance. You have a paid or trial Lucidchart Cloud (lucid.app) account.Note the following before proceeding:This converter tool remains available for your use, but is no longer supported by Lucid, so we can’t guarantee its performance or provide technical assistance for it. If it doesn’t work please refer to this  general troubleshooting steps when using the Lucidchart Confluence Converter community post for some recommendations. Documents are converted by space, not by page. T

I need the ability to connect LucidChart to various Salesforce orgs.I need LucidChart admin permissions to do this according to Lucid. https://help.lucid.co/hc/en-us/articles/360049442712-For-admins-Customize-the-Salesforce-account-mapping-integration-for-LucidchartHow do I get the required Lucid Admin permissions. 

Hi, I am experiencing an issue that we can't access critical charts that a previous hire has created. The person is removed from our Lucidchart team but the docs have not been transferred correctly.

I own a folder that I want to move to the Team Hub so everyone can have access to that folder, the question is that this folder has 96 folders inside with each one their own Lucid links, Is there a way to move the entire Folder with everything inside? 

I am experiencing an issue when attempting to print my organizational chart from Lucid.  It gets stuck during the print loading process.  I have reset cookies and site permissions and am still experiencing the same issue.Please see the snapshot below.  It remains stuck on that screen.  I have tried multiple browsers and restarted my computer with no success. 

We’re introducing a new licensing workflow in Lucid designed to reduce administrative load. This new setting ensures users get to work immediately without waiting for manual sign-off while providing admins a safety net to personally manage the final pool of available licenses.What’s changing? We have begun a gradual rollout of these enhanced settings. To provide a more seamless experience, many accounts currently using the "Manually approve" setting will be migrated to the new "Manually approve after threshold" setting over the coming months.To learn more about the new license settings, check out our Lucid admin panel: License settings article in the Lucid help center. If you haven't been migrated to the new experience yet, you may experience different settings. 

Hello,I am a Confluence admin.We are using Confluence Data Center 10.1.2 with Lucidchart plugin 2.2.3 (free plan).We are having trouble with adding new diagrams on Confluence pages with Lucidchart macro. However our other diagrams are ok on other pages, still visible. When trying to add a new diagram, afer selecting the diagram, we have a loading page and then an error 504. Here are the screenshots :I tried uninstall and reinstall, but the problem continues.Thank you for your help !

Regardless of the group management experience you are currently on, you will soon be moved from Groups (Sharing) to teams. For more information about Groups (Sharing), refer to the following resources depending on your group management experience:Legacy group management experience Organizational group management experience  Lucid accounts are moving on a cohort basis. You will receive an email specifying your scheduled move date; no action is required on your end, as the transition will happen automatically on that day. This change improves how your teams collaborate by moving your account to a single, unified standard – Lucid teams. This transition is designed to simplify your administrative workflow and improve the end-user experience:Reduced Administrative Load: Manage your organization with ease—admins no longer have to navigate complex hierarchies of Teams, Groups, and Repositories. Seamless Transition: Users retain all document access and sharing settings through ID-based migrati