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September 1, 2026
Solved

transfer files from one user to another

  • September 1, 2026
  • 1 reply
  • 21 views

How can I transfer files to from a user that left the company?

Best answer by Humas1985

Hi ​@Karl Easterwood 

If the user has left the company, a Lucid Account Owner or Admin can transfer ownership of their Lucidchart documents to another active user through the Admin Panel. When deleting or delicensing the former user, select “Transfer the user’s documents to a new user” and enter the new owner’s email address. Please note that only documents owned by the departing user will be transferred; documents that were only shared with them will not be included

To learn more - 

Transfer Lucid documents – Lucid

Lucid admin panel: User management – Lucid

Hope this helps !!

 

Comments

Humas1985
Lucid Legend Level 10
Humas1985Lucid Legend Level 10Answer
Lucid Legend Level 10
September 3, 2026

Hi ​@Karl Easterwood 

If the user has left the company, a Lucid Account Owner or Admin can transfer ownership of their Lucidchart documents to another active user through the Admin Panel. When deleting or delicensing the former user, select “Transfer the user’s documents to a new user” and enter the new owner’s email address. Please note that only documents owned by the departing user will be transferred; documents that were only shared with them will not be included

To learn more - 

Transfer Lucid documents – Lucid

Lucid admin panel: User management – Lucid

Hope this helps !!

 

Huma || Lucid Legend