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August 14, 2026
Solved

Login loop using SSO

  • August 14, 2026
  • 4 replies
  • 224 views

Hello, I am a new starter at my company and was granted Lucid access but cannot get it to work. The initial email came through asking me to verify my email. When I click on the button it takes me to the below page and resends the same Verify email - then just repeats over and over again.

I’m using my personal Lucid account to log this issue as I cannot login using the work one obviously.

Best answer by aishakhan

Hi ​@Sean11,

 

Thanks for posting in the Lucid Community! We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Comments

aishakhanAnswer
Lucid support team
August 14, 2026

Hi ​@Sean11,

 

Thanks for posting in the Lucid Community! We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

August 19, 2026

Hi there, I have the exact same issue of getting stuck in an email verification loop with my company account. Can I also get some help on this?

Lucid support team
September 1, 2026

Hi ​@celine.x, let me know if you’re still running into this issue and we can create a support ticket to investigate further!

August 19, 2026

Hi, I’m the original poster of this thread - now signing in under my work login. For me, the solution came from my own companies Desktop Services Team. It appears I had been setup incorrectly from our end, when they went through and re-did the setup my logon started working without any further action from Lucid support.

I know how frustrating this problem is, so I hope this helps