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Oct 8, 2026 11:14 AM UTC
Solved

Missing Documents in My Lucidchart Account

Hi, I'm using the same corporate account and I've just activated a trial plan. I only see 3 documents, while I previously had many more diagrams in this account. Could you please check whether my documents were transferred, archived, or associated with a different workspace?
Thanks 
Marina

kmougammadou
Oct 9, 2026 2:24 PM UTC

 Hi ​@mesteva, thanks for your post in the community. 

If your work is lost, there are a few things you can do as listed in our help article here. 

If none of these options work, please reach out to the support team with the exact titles or direct URLs of any missing documents as they may be able to locate the document that way. Please let me know if you have any questions.

Comments

kmougammadou
Oct 9, 2026 2:24 PM UTC

 Hi ​@mesteva, thanks for your post in the community. 

If your work is lost, there are a few things you can do as listed in our help article here. 

If none of these options work, please reach out to the support team with the exact titles or direct URLs of any missing documents as they may be able to locate the document that way. Please let me know if you have any questions.

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