We have a Team Plan and I assigned a license to a staff member. He’s been using Lucid Charts in the past. Recently, when he tried logging into his account, his account no longer had a full license. I logged into the dashboard and his account was now showing a “Requested”. I couldn’t assign him an account because he used up the last account in our Team account. I ended up deleting his account and recreating and assigning a license. He was OK for a couple days. Today he said his account was limited again. I login and again his account shows “Requested”. Anyone one know what is happening and how can I fix this?
Thank you.
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