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I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.

I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:

  • Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same place.
  • The process doesn’t put elements into their designated containers.
  • The process doesn’t create the specified links between elements.

This tool is broken, broken, broken.

Good morning ​@icharles,

Thank you for posting about this issue. I am looking into it to see what I can find, and I will come back to update you when I have more information or questions. We appreciate your patience and willingness to let us know what you are experiencing. 


Hi ​@icharles, since this appears to be an account-specific issue, I am directing this to our support team to get you taken care of through a private ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.


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