What do I do if I was charged for the annual plan when I wanted to pay for the monthly plan?

Question

I was thinking of paying only for the monthly plan because I have a project coming up around those dates, but I was automatically subscribed to that plan. The charge to my bank account is scheduled for September 10, 2026, so I wanted to know if there's any way to cancel the annual plan and only pay for the monthly one.

I hope you can help me.

aishakhan · Answer

Hi ​@Benjamín Pizarro,Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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