Hello,
My company uses LucidCharts regularly. Recently our users get an “Access is Denied” when they try to access their LucidCharts accounts. The workaround is clearing browser cache and re-opening LucidCharts. We find we are getting more calls about this error. Is there something we need to change on the configuration side? Maybe a timeout or access is expiring at a certain time? We access LucidCharts within OKTA or the Portal link.
Thank you for your help
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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