E-mail address change

Question

HelloMy company recently changed my email address, and as a result, I can no longer access the boards and templates I created under my previous email address.Since I am unable to log in with my old email address, I cannot retrieve these boards or transfer their ownership to my new account.Could you please help me regain access to my boards and templates or transfer them to my new email address?Thank you,Nina

Sylvia X · Accepted Answer

Hi ​@NLi,thank you for posting in the community. As a first step, I recommend reviewing and following thesteps outlined in our Troubleshooting: Lost documents or work Help Center article.As a quick summary, please try the following:Check Account: Ensure you are logged into the correct email/SSO account. It’s possible your documents still exist in your old email account. If your old email was a Free account, you should be able to login to the account using email/password.Check Trash: Look in the Trash folder in your folder manager.Search History: Check bookmarks, shared links, or browser history.Please let me know if they’re still not able to locate the document after these steps, or if you have any questions!

Phillip W · Answer

Hey ​@NLiare you an Admin in Lucid? We’d love for you to join us in the Lucid Community Admin Group to keep up with changes, get important dates, and have a direct line to your Customer Success team. Checkus out here!

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