Confluence integration is broken again

Question

Starting from yesterday, we got error when adding a Lucidchart diagram to Confluence pages or editing the existing ones:

Sorry! Something went wrong, please try again.
(Flow ID: 45c7d31654613505, Time: 8/12/2026, 9:40:52 AM)

Please note that this is the second time when Confluence integration did not work during this summer. My previous request called “Simple Viewer in Confluence is broken” was about inability to use the simple view mode. It was resolved only after 1 month (for some reason, the topic is removed now).

The issue this time is even more serious because we can’t embed Lucidchart diagrams to Confluence pages at all!

Zuzia S · Answer

Hi ​@Nam Vu, thank you for posting in the Community! I am sorry that you are experiencing this issue and I’ll be happy to help.Would you mind providing me with the following information so I can take a closer look?A description of steps you took leading up to the issue.A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).Thanks for your help and patience!

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