Hi Maddie,

Thank you for posting in the community and I am sorry you are experiencing troubles with your canvas integration. Could you please ensure that you are connected to Canvas with your Lucid for Education account? See this Help Center article for connecting your Canvas account to your Lucid Education account. 

You may also be receiving this error if you have third-party cookies disabled on your browser. Follow the steps in our Troubleshooting: Enable third-party cookies article, refresh your browser, and try again. 

Third-party cookies are enabled. I believe I appropriately did all of the correct steps to connect my school account to Lucid. Still receiving an error message. 

Hi Maddie,

Thank you for trying those troubleshooting steps. Could you please provide the following information to help me investigate further:

• A screenshot of the issue
• A screenshot of any error messages or pop ups that appear
• A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

When I access Lucid outside of canvas it looks like this

Hi Maddie,

Thank you for providing these screenshots. The error code CE009  is likely being caused by a duplicate course or assignment. Please reach out to your administrator to let them know you are unable to access the resource. This article “Copying and Blueprinting Lucid assignments in Canvas” outlines how your administrator can copy or duplicate Lucid assignments from one course to another.