Skip to main content
hamburger menu
+ Create a topic

Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 395 Topics
  • 861 Replies
395 Topics
S
silvercreek
asked in Admin Questions
How to disable automatic edge scrolling?

When drawing a diagram, anytime my cursor gets within a few inches of the edge of the browser, the diagram begins to auto-scroll in that direction.  This means that when I’m attempting to select a new object to drag onto the canvas, from the left toolbar, it starts scrolling.  It’s driving me mad.  How can I disable any sort of auto-scrolling?

33118
Micah
23 hours ago
T
tligda
asked in Admin Questions
Error message when attempting to use the Lucidchart Plugin in Confluence

Greetings, all!I’m a Confluence administrator and I have users logging tickets that they cannot properly use the Lucidchart Confluence add-on. When they are in Confluence Data Center and try to use it, they get an error message. I was able to reproduce this issue. Any ideas as to how to troubleshoot further or what I can do to fix this?Thanks in advance!Tom

2558
J
1 day ago
J
jbirdjavi
asked in Admin Questions
Jira add-on fails to install/upgrade

I’m trying to upgrade the Lucidchart plugin in Jira from version 1.11.0 to version 1.11.1. The install fails almost immediately and there is this message in the Jira logs:2024-12-18 21:19:52,035+0000 UpmAsynchronousTaskManager:thread-1 WARN <username>     [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Attempted to install an OBR that does not have exactly one main plugin jar

123
aparrish
Lucid Legend Level 3
1 day ago
A
Adrian D.
asked in Admin Questions
Lucidscale - Unable to structure by availability zone for "unsupported" regions

I am building a diagram  for resources in one of the unsupported regions. Since it is unsupported, I had to load the data from a JSON file generated from the Lucid CLI script. I see the resources and all the standard views load fine. I tried to modify the Structure of the “Summarized Infrastructure” view so that it would include the Availability Zone but the diagram does not change to reflect the AZs within the region. I expected the view and used on a data source in one of the supported regions and it performed as expected.  It seems like a bug to me that the Structure understands the region but doesn’t appear to be able to parse out the AZs within it, even if it is an unsupported region. At the parsing level these are just strings with a letter at the end.

296
Leianne C
2 days ago
Z
ZainG
asked in Admin Questions
How can I create loops, arrows, and curved lines?

I am trying to create causal loops like this image, can it be created in Lucidchart?  

302
Leo Barnes
Lucid Legend Level 5
2 days ago
O
osilva_fragomen
asked in Admin Questions
Mermaid directives syntax error

Hi,Ive seen the addition of the "Diagram as code" functionality and I think its incredible, thank you very much!But Im trying to add the Directives | Mermaid and I get a syntax error, I dont know if Im doing something wrong or if they simply cant be used.  

395
O
2 days ago
P
prabhu.thiyagarajan
asked in Admin Questions
Embedding Lucidchart with SharePoint page

Hi,we have activated Lucidchart in sharepoint. when I’m editing the page and I select add the Lucid web part I get is a blank box that says Loading Diagram, no edit options and nothing ever loads. No error throws. Any idea what might be the cause? 

485
Quadeshia
4 days ago
E
el.samuel
asked in Admin Questions
Content not being saved

 Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.If someone could help me with it as soon as possible please, it would be great. Many thanks. 

193
Kelsey Gaag
5 days ago
Kevin B103
Kevin B103
asked in Admin Questions
Publishing full document pdf stopped having page breaks

Hello community,We regularly have drawings that have “live links” where we use the publish option for a pdf.  We use that link in our internal database.  This link allows sales, engineering, and technicians to access the most current version of a drawing.  Previously, that pdf link has always had page breaks that help delineate the pages.  As of about 3 weeks ago, something changed in the back end of Lucid and now the drawings come up as one continuous page.  Our work around is to export a pdf with pages breaks, but that does not account for changes that occur after that pdf was created.  Please let me know if there is something that I need to adjust in settings to help make this look correct.   

455
Kevin B103
5 days ago
S
Sebastian G.
asked in Admin Questions
Edit walls on floorplan

Hi,Is there a way to easily set a walls length to a desired length, other than dragging it?For planning a floorplan of a production facility this is just way to fiddely and not very precise.It would be a lot easier if you could just click on the measurement and type in a new one to adjust it.If that is not possible, unfortunately I don't think this is the right program for my purpose.If anyone has any tips I would appreciate it.Thanks.Sebastian

121
aparrish
Lucid Legend Level 3
7 days ago
S
Sana Qureshi
asked in Admin Questions
Shape size does not match with my selection

I have been struggling to fix the size of arrows in documents. I have selected 10px and its still like 1px. and when exported the line often disappear making the diagram incorrect. here is the link of one of the document

31
A
7 days ago
J
jerryhall
asked in Admin Questions
Lucid export not generating Foreign Keys in PostgreSQL

I am having an issue with my ERD exporting to PostgreSQL. About one-half (8 of 15) FK relationships are not exporting, and ultimately are not created. How do we verify the connections are made between the two. For instance, I connect the PK of the sub-table to an FK in the primary table visually but, when exporting, that relationship disappears. When exporting a CSV from my manually created ERD, the relationships appear in the appropriate columns. So, this suggests to me the code export to PostgreSQL is the primary issue.I have screenshots and the various code documents to send but, would appreciate answers being published here for the next person. Any help would be appreciated.

443
Zuzia S
8 days ago
G
Guruji
asked in Admin Questions
SCIM Question | Remove/ Deactivate Users

Hello, If I remove a user from Lucid using the SCIM API, would it update the Okta groups associated on its own? How does this work? What is the right sequence of actions for deprovisioning users from Lucid and removing licenses associated? What portions can be done without Okta being in the picture?  Thanks,S

50
G
9 days ago
B
bradkrivelowpearl
asked in Admin Questions
Team Share Folder Creation

Hi,Even though I am an admin, I can’t seem to create Team Folders within Lucidchart. The option is greyed out when I right click on Team Folder and when I create a new folder, Team Folder is not listed as an option.

131
Leianne C
9 days ago
G
gwhennessy
asked in Admin Questions
Unable to Login to Lucidchart in Chrome

Unable to login in using Chrome today.  Version 131.0.6778.109 (Official Build) (64-bit)Deleted all lucid site cookies and also tried icognito mode with no luck.  Login works with edge browser.  

221
Ria S
Lucid Legend Level 7
10 days ago
tstone
tstone
asked in Admin Questions
Can't restore file version

Hi - I have a larger lucidspark document that needs to be restored to a previous version. When trying to browse the version history, the browser hangs and I can’t proceed. I’ve tried Edge, Chrome, and Firefox. Is there any way to restore a previous version other than browsing to it first?

164
A
10 days ago
R
Robert.Quinn.OSH
asked in Admin Questions
Jira Lucidchart Connector - connect multiple Lucid Organizations

We have a single Jira cloud site, but we support multiple Organizations.  Each currently has it’s own Lucid Instance.  We want to be able to allow diagrams from those lucid organizations to be attached to a ticket.  Is this possible?

234
R
10 days ago
J
Just Sue
asked in Admin Questions
Access Lucidspark Indivdual license on a Lucidchart team account

I have agreed to go ahead with a TRIAL and then even gone ahead with a Licence purchase because I need to create a Lucid Spark plan today and everytime I go to start the new doc it keeps asking me to request admin for a licence?  I am admin.  I have both a trial and a purchased licence.  I can’t get past this and it is really frustrating as I have waste too much unproductive time on it.I am the member showing as the licence below..???Help please! 

133
Kelsey Gaag
11 days ago
M
Mehedee
asked in Admin Questions
Why can't my client access my document?

I have created several software architecture diagrams on lucid chart. I can easily grant access to my peers who helped me edit the diagrams. However, when I try to share/give access to my client, she cant open or view it. It says” You cant access this resource because it is stored in a different location” . Can anyone help me with this issue. We tried different emails but my client cant open it. Her email is the one with start@juristechne.com.au. It says she has the edit and view permission but whenever I send her invite and she clicks the invite link, it shows the error page. 

151
H
14 days ago
M
MSSE Accounting
asked in Admin Questions
Layers on chart not performing properly

I have a chart with multiple layers and buttons assigned to actions that reveal other layers.  I have tried multiple times to make a button show multiple layers and each time i work through it, and then try the action button again, it shows layers that are not set to show in the action frame.  I think this is a bug, has anyone else dealt with this problem?

161
Leianne C
16 days ago
Z
z cater2me
asked in Admin Questions
Bug with "Upgrade for unlimited editing"

Hi - I’m unable to edit this file: https://lucid.app/lucidspark/06e38a38-e7a2-42c3-bd88-5130f2f26de5/edit?invitationId=inv_6ed30cf0-7805-4c6e-a6dc-aa25ae0a5892&fromLoginFlow=true&page=0_0#. It says I can only edit my 3 most recently created boards, however, this is the most recently created board so not sure why it’s not working 

10719
Leianne C
17 days ago
Shanna H
Shanna HLucid support team
published in Admin Questions
Okta SCIM field mappings: Configure optional mappings for title, department, and photoAdmin resource

You have the option to configure title, department, and profile URL field mappings in SCIM. To do so in Okta, follow these steps:To include these additional fields in your SCIM push to Lucid, navigate to the Provisioning tab. If “To App” is not already selected, select it. Scroll down on the page and click Go to Profile Editor. Click + Add Attribute and enter the following information: Display Name: Title Variable Name: lucid_title External Name: user.title External Namespace: urn:ietf:params:scim:schemas:core:2.0:User   Click Save and Add Another, then enter the following information: Display Name: Department Variable Name: lucid_department External Name: user.department External Namespace: urn:ietf:params:scim:schemas:extension:enterprise:2.0:User Click Save and Add Another, then enter the following information: Display Name: User Photo Variable Name:  lucid_userPhoto External Name: photos.^[primary==true].value External Namespace: urn:ietf:params:scim:schemas:core:2.0:

720
Shanna H
17 days ago
B
Barbara LaMarche
asked in Admin Questions
Bulk update user's email address

Hi there, I am trying to figure out if there is a way to mass update users’ email addresses using a csv file? If so, how could I do that? Thank you! 

153
A
17 days ago
M
mgordonatfivetran
asked in Admin Questions
PNG Export includes extra whitespace

I exported a diagram as a PNG and it includes extra whitespace, even though the preview for the export shows no whitespace included. I can’t include screenshots because the information is sensitive to our organization, but here is the drawing link: {{link redacted because apparently this is public}}

51
A
18 days ago
R
Ravi-dv01
asked in Admin Questions
Unable to remove Lucidscale license from account and reassign to another

I’ve been trying to remove the Lucidscale license from my admin user account so I can assign it to one of our engineers, but when I uncheck the license, I can't confirm the change. Does anyone know how to fix this? Thanks!

162
R
18 days ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.