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Error submitting a product support ticket

  • December 26, 2025
  • 2 replies
  • 16 views

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Trying to add a product support question here: 

Submit a request – Lucid
 

Got this error after submitting - how can I submit a product support request?
 

Access to help.lucid.co was denied

You don't have the user rights to view this page.

HTTP ERROR 403

Microsoft Edge
 

 

Best answer by Leianne C

Hi ​@dude of life, thanks for posting in the Lucid Community and ​@Humas1985 for confirming that ticket submission is working for you. We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You will receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Comments

Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • December 28, 2025

Hi ​@dude of life 

I've tested it and it's working fine on my end. Could you try it in incognito mode and let me know if that fixes it?

Best Regards

 


Leianne C
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  • Lucid support team
  • Answer
  • December 29, 2025

Hi ​@dude of life, thanks for posting in the Lucid Community and ​@Humas1985 for confirming that ticket submission is working for you. We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You will receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.