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On a request for access there is a banner that says, “This user has not yet verified their email address.” Neither the user nor I as an admin can find a way to conform their email address or re-send another verification email. We are an SSO shop, which makes this even more curious.

Can someone please explain?

Hi ​@FredH,

Thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket to obtain more information. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.