User is unable to edit Lucidchart properties in Confluence

Hi ​@nleksander,

Thank you for posting in the Community! Can you provide more details on the issue the user is experiencing once the document is inserted through the document picker? Please provide the following information:

• A screenshot of the issue when trying to edit the diagram (if possible)

• A screenshot of your browser’s JavaScript Console after reproducing the issue

  • Windows/Linux: Press Ctrl + Shift + J

  • Mac: Press Cmd + Option + J

Thanks for your help looking into this further.

Hi Aishakhan,

here is what the console says:

webpack:///./atlassi…s_+_21_modules?:434 [PostMessageSender:PMCS-out] Invalid parameter for message type 'saveMacroParams' {macroId: 'c786ea27-e69a-4c9c-9129-bb1297bd378c', confluencePageId: '31525385', installationId: 'a3f13fd4-fe1c-33e2-adab-bf4c85de63ed', lucidProduct: 'lucidchart', documentId: 'c6f5121f-8025-4119-9867-164de9f49e41', …}send	@	VM964 postmessagecon…js_+_21_modules:434saveMacroParams	@	VM964 postmessagecon…js_+_21_modules:883createDefaultMacro	@	VM966 viewermacroedi…js_+_42_modules:687await in createDefaultMacro		documentPickerFlow	@	VM966 viewermacroedi…js_+_42_modules:649await in documentPickerFlow		init	@	VM966 viewermacroedi…js_+_42_modules:632await in init		ViewerMacroEditorManager	@	VM966 viewermacroedi…js_+_42_modules:621ViewerMacroEditorManagerFactory	@	VM966 viewermacroedi…s_+_42_modules:1934(anonymous)	@	VM961 editor:26webpack:///./atlassi…_+_42_modules?:1752 Error: Error creating new macro    at ViewerMacroEditorManager.documentPickerFlow (webpack:///./atlassi…_42_modules?:653:28)    at async ViewerMacroEditorManager.init (webpack:///./atlassi…_42_modules?:632:13)handleError	@	VM966 viewermacroedi…s_+_42_modules:1752documentPickerFlow	@	VM966 viewermacroedi…js_+_42_modules:652await in documentPickerFlow		init	@	VM966 viewermacroedi…js_+_42_modules:632await in init		ViewerMacroEditorManager	@	VM966 viewermacroedi…js_+_42_modules:621ViewerMacroEditorManagerFactory	@	VM966 viewermacroedi…s_+_42_modules:1934(anonymous)	@	VM961 editor:26

here is a screen shot of the error we are seeing:

please let me know if more details are needed.

Regards,

Niel

Hi ​@nleksander,

Thanks for following up. Can you confirm that the Owner of the document or a user with Edit/Share access is embedding this document through the document picker? Please refer to our Lucid Help Center article on how to add documents to a Confluence page. 

Hi ​@aishakhan ,

yes the owner of the document in lucid chart is the user that is trying to update the marco in confluence (and they are the owner of the page in confluence)

Regards,

Niel

Hi ​@nleksander,

Can the user provide a screenshot of the document picker when they are attempting to reinsert this document? I can convert this case to a private support ticket if needed when sharing this screenshot. 

Hi ​@aishakhan ,

yes please convert to a private support case.

Regards,

Niel

please see attached

Hi ​@nleksander,

I have responded within the private support ticket on next steps. Please reply within the email to continue investigating this.