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Mermaid code appears in preview but not on Lucid canvas

  • September 19, 2025
  • 3 replies
  • 50 views

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Hi,


I have added mermade code into the diagram as a code section, and it is appearing on the preview but not on the actual page. I have tried all the usual methods to fix this: I have refreshed my page, opened a new Lucid document and tried it in there, I have input a new made code in the same document, and that works, I have reset my computer, but nothing seems to work. Since you can't expand/shrink the diagrams, it may get stuck in this state.


If someone could explain why this is happening, that would be much appreciated.


Thank you

Best answer by aishakhan

Hi ​@louis.fewkes, thank you for reaching out. I’d like to investigate this issue. Can you please share the Document Support PIN for this document so I can take a closer look? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN

Comments

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  • Lucidite
  • Answer
  • September 23, 2025

Hi ​@louis.fewkes, thank you for reaching out. I’d like to investigate this issue. Can you please share the Document Support PIN for this document so I can take a closer look? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN


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  • November 19, 2025

This issue still exists.


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  • Lucidite
  • November 19, 2025

Hi ​@ttfoley,

 

Thank you for replying in the Community! Can you please share the Document Support PIN for your document so I can take a closer look at the issue you are experiencing? This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN