Skip to main content
Solved

How do I retain access to documents after delicensing a user?

  • July 30, 2025
  • 1 reply
  • 26 views

Forum|alt.badge.img

When deactivating someone in our organization’s account, we plan on transferring their account to a generic account. If this deactivated member was a part of a team folder or team hub, does the generic account also need to be a part of that folder/hub? If so, how can we add the generic account to all team folders in bulk?

Best answer by Humas1985

Hi ​@Rao 

Adding the generic account to all team folders is essential to maintain access and collaboration control after deactivating a user. At this time, manual folder-by-folder invitation is the supported method for granting access, as bulk addition is not currently available through the admin UI.

Here is a key piece in the process of using the API for bulk folder management How to get the folders under "Home" using Rest API | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Comments

Humas1985
Lucid Legend Level 10
Forum|alt.badge.img+24
  • Lucid Legend Level 10
  • Answer
  • July 31, 2025

Hi ​@Rao 

Adding the generic account to all team folders is essential to maintain access and collaboration control after deactivating a user. At this time, manual folder-by-folder invitation is the supported method for granting access, as bulk addition is not currently available through the admin UI.

Here is a key piece in the process of using the API for bulk folder management How to get the folders under "Home" using Rest API | Community

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards